Automated payment machines don't work. They frequently freeze and fail to take payment. Wastes alot of customer time. Go back to normal customer service for orders. Chicken is great though. read more

El pollo loco ain't the same no more . No major complains here . But the franchise was way better back in the 2010 era . ( IMO ) Come here for my pollo bowls on my breaks . read more

El Pollo Loco - Fast Food Near Me - Glendale, California

Drive-thru service is much better than going inside the restaurant. I dreaded stopping by this location since my last visit here which was horrible, but my family really wanted El Pollo Loco, so here I am. Did the drive-thru. To my surprise the drive-thru staff are trained and polite. After multiple visits, I think the service has improved; and consistent. El Pollo Loco is A-okay. My recommendation is use the Drive-Thru only! Trust. read more

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This is a joke right? This has to be joke. $20 dollars for this tiny amount of wilted mushy lettuce pathetic excuse of a salad. No sour cream. No cabbage. No fresh lettuce. Half of the chicken that's supposed to be in there. And the oldest mashed up avocado I've ever seen that's supposed to be fresh slices. read more

El Pollo Loco - Double chicken tostada salad - Fast Food Near Me - Glendale, California

This place is always so dirty, tables always dirty and they never sweep............,,,,,,,.......

I went here for the 2 for $5 deal on Taco Tuesdays with my mom. We ordered 4 chicken crunchy tacos, 3 chicken avocado tacos & one Baja shrimp taco. 8 tacos in total. There's only one worker packaging the food and calling out the orders. An older lady needed help with the self-checkout to apply the senior discount and waited 5 minutes. The line got longer because only ONE person was doing everything. Less than 10 minutes our order was ready. Arriving at home, our order was wrong. Opened the bag and there were 7 crunchy tacos and 1 shrimp taco. Our chicken avocado tacos weren't even in the bag and replaced with crunchy tacos instead which we only ordered 4. So ridiculous. This place has always been an issue when it comes to receiving food. read more

Closest El Pollo Loco from where we live. So far service and quality of food has gone from bad to worse so i finally decided to take time to write a review. It happened several times now that we ordered extra cilantro dressing (which we had to pay for when it used to be free) we get home and open the package and cilantro dressing is missing. We have to drive back for it only to be given a hard time claiming PAID cilantro dressing like we're trying to cheat them off of a cilantro dressing. Also tostada salad is notably smaller, lesser, and they put the veggies into the tostada bowl very wet making bowl soggy and yucky. Place is dark and dirty by the way and that's why we use the drive through. read more

So, I placed an order through the drive-through and got home to find that they had completely missed one of my orders, and they even forgot the extra cilantro sauce that I had specifically requested and paid for. I called the manager to sort this out, but he was incredibly rude and accused me of lying. His name was George, and he even went so far as to say that all Armenians come here to get free food. It was a truly disappointing and offensive experience. I'll try to contact the store owner and hope he can address and train his employees to be more respectful and friendly to customers. Here's a picture of him. read more

El Pollo Loco - The very unprofessional and rude store manager. - Fast Food Near Me - Glendale, California

The food is relatively good, at least it is grilled and not deep fried; however the quality and service are both shaky. Sometimes good, sometime awful read more

I dislike writing negative reviews but this place needs it. Their customer service has gotten worst. Their not friendly not helpful with their awful need ordering system. You ask for help and they either give attitude or just plain ignore you. When you request for salsas or utensils and just shove it you bag with attitude. read more

I had a very disgusting and frustrating experience at this store location 235 S. Glendale Ave, Glendale CA. Apparently the server forgot to put salad dressing on my salad so I asked them to put dressing but the server I barely put any dressing on it so I grew more frustrated and told them about there was barely any dressing added, however, the cashier Jenna, gave me attitude and refused to add a dressing saying they can't add anymore dressing with sarcastic demeanor which was disgusting and unacceptable behavior towards a customer. I then asked to refund and had me wait for 20 minutes for the manager to do so. I grew even more frustrated and when the manager Grace, arrived, she refunded the money but also gave me attitude first. I told her that Jenna needs customer service training as she does not know how to deescalate a problem and does not know how to treat the customer right . Instead, her rude attitude escalated the problem even more. The manager Grace was also sarcastic with an attitude but when I warned her to stop the behavior, she became speechless. Not even a single word of apology was heard from them at all. This was my worst experience at Polo loco. I love pollo loco and been going for 25 years now but this experience was a trigger to think twice on going back. It is very upsetting and frustrating experience and I cannot forgive them for this. The management needs to do a customer service training for both JENNNA and the manager, GRACE. They deserve zero star. read more

This place is freaking irritating me they don't really care. They just put whatever they want into the burrito or into your bowl throw it in a bag take your money and you have to be disappointed when you get home. This El Pollo Loco has to be one of the worst locations. You can make a very simple order with them like maybe a lemonade and they'll give you a Coke because listening is not their strong suit. I ordered a grande chicken, avocado bowl, and they just put whatever in a bowl and gave it to me. No sour cream no cabbage no red peppers. What's the point of listening ingredients that go into your food if you don't put them in there I tried to get some crispy tacos and they said they're done making them for the night even though they were still open so I'm guessing somebody had emptied the fryer trying to close down early or they were just too lazy to make them either way they wouldn't take my money because they didn't want to make the tacos. I asked how long it would take to make the tacos and they said we're not making them for the rest of the night. I have to drive a little bit further to get to the next El Pollo Loco, but it's worth it also my chicken bowl was extremely dry. I would've appreciated it if they told me that they weren't making the chicken bowl either instead of giving me the scraps after taking my money. read more

El Pollo Loco - Dry chicken bowl - Fast Food Near Me - Glendale, California

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Worst run fast food location I've ever frequented. Horrible service, incorrect orders and running out of chicken. Don't waste your time here. I literally just went to the drive through at 5:30 pm and was told they are out of chicken breasts?!?! The funny part is this is not the first time I've been told that at this location. Honestly, get new management or just shut this location down. read more

This Pollo Loco serves garbage for food. Don't ever eat here. The chicken in the salad was mystery meat. I got it to go so I took a bite at home and quickly through in the garbage. Disgusting service and food. Stay away! read more

Stop forgetting the cilantro dressing if someone is ordering a salad this is the 3rd time I order and no dresssing so fkn annoying !

How is this place still open?? Health departmentt needs to investigate this place! No AC food is old service sucks no one wants to work or cares and the ambiance feels like you're in Chernobyl read more

This el pollo went downhill. I love el pollo but i order via the app and it's not hard to follow directions is it? I ask for flour tortilla, instead i get corn. For goodness sakes, one time i came home and was so pissed no salsa! Cmon get it together the salsa what complements this meal! I got salad today, what do u kno they forget the dressing! I went thru the drive thru one time and i hear the guy on the intercom and he responds with a "what?" So unprofessional. Protip: order on the app! U get rewards and deals! Always always check that your food is accurate before leaving i do this everywhere i go! It saves u the hassle of going back and being mad lol read more

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Food is always good. They take my EBT card which is nice. Staff is friendly. Don't like the new system. They're making you use the kiosk to order it's inconvenient I much prefer ordering at the counter with a person read more

This place keeps getting worst and worst. Customer service bad. Business hours bad. Now the food is bad and quality sucks. My food smells. I had to post a review this time enough is freakin enough. read more

El Pollo Loco - You at the quality of the food. - Fast Food Near Me - Glendale, California

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I go here because of convenience and not because this place is awesome. I suspect that others do the same based on the poor reviews. This location usually forgets something in most of the orders. I try to remember to check my bag, but I sometimes forget. The food is fine. The portions are smaller than other locations and they are quite stingy with the salsa (containers half full). Even if you order 3 tostadas, they will still give you 2 cilantro dressings and one person will have nothing. What can I say... I have to be better about checking my orders. read more

El Pollo Loco - Chicken tostada with salsa - Fast Food Near Me - Glendale, California

This el pollo loco is probably one of the worst tasting I've been too. They gave me old chicken and loco side salad for my family meal was half way full. No one did anything about it. read more

El Pollo Loco - Fast Food Near Me - Glendale, California

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I haven't been here since the last incident today the workers are very rude. I needed a token for the restroom and when I asked no one answered me to let me know that there weren't any more tokens. The other problem I had was I ordered my food online the app and when I went to the counter to pick up my order I stood there for 20 min and no one addressed me to see what I needed. I had to ask them to see if my order was ready and even then I got attitude from the workers. This place is very bad to come and eat especially when you're on a limited time lunch. read more

Food is always delicious. Workers are so helpful!!! I definitely recommend coming with family all the time. read more

I used to come to Pollo Loco quite often over the years. I stopped going because the prices are ridiculously high. The other main reason why I avoid this location is because the cashiers look at customers like they're annoyed and treat people rudely if you ask for a side of something, They make it sound like they had to go make fresh salsa in the back. Really? There's no reason to behave that way if you don't know how to work with customers and apply in professional manner then find another job because you're only embarrassing your company. read more

The food is great but I hate coming to any el Pollo Loco Locations because the customer service is always so horrible and the employees just make you feel like you're asking for too much especially when it comes to the sauces but at this location there is one worker who is so exceptional that I still come back just because of her customer service her name is Theressa. She just has the best attitude she smiles she laughs and she doesn't make you feel like you're an inconvenience I wish locations like this had more employees like her. read more

If I could leave less than zero I would , I bought a salad when I looked at it it looked dry normally you'll get a salad and they give you dressing to add there was none when I ask for it I was told it's on your salad if you want more it's .40cents. I get back to work open my salad it's dry as hell on top on that I take a bite and find a bug in my food also kesia M is very rude remove her from the drive thru please !!!!!! read more

El Pollo Loco - It's a bugg - Fast Food Near Me - Glendale, California

This has to be the absolute worst pollo loco. They seriously lose customers at this place. This is my second time going there and 2nd horrible experience. I already left 1 star on Google and now let's do yelp. First it took forever to get my food. I ordered a classic chicken burrito and chips and guac. When I get my food it's only the burrito and chips. I tell the guy I need guac and he says ohh you dont get guac....so I show him my receipt and let him know I paid for guac. he then disappears into the back to get containers and I finally get my guac I ask him if the burrito he handed me was indeed a classic chicken burrito and he says yes. Then he hands me an extra bag of chips.....yay . When I get to work I start eating my burrito and and of course it's a damn brc burrito......NO DAMN CHICKEN!!! I just had one the day before at a different pollo loco and it was so good. Someone else bought it for me and so I decided to give this place a try again because I wanted another one......Never again!!! read more

Thank you Brian, great customer service, food was great. Brian trying to help everyone customer with their questions with a positive attitude, thanks again. read more

'I've never been inside. Used the drive thru several times. Customer service is lacking sometimes. You can tell that the person isn't very happy working there. I get it, but sometimes you got to put on that poker face. I only go to El Pollo Loco if I have a coupon. I often get these in the mail, and the savings are pretty good. Food wise, I really like their food actually. It's very rare that I don't like it. Get the app and earn points towards free food or drink. read more

I will never go to this location again plastic thinking about my tostada and employees oh my God bottom line is do not good anymore it's very unfortunate that the food taste crap In which they did not put avocados in one of the tostadas oh my God employees were so disrespectful they need to close that location and re-evaluate everything read more

El Pollo Loco - tostada bowl plastic inside my Double Chicken Avocado Salad Which she didn't even put avocados - Fast Food Near Me - Glendale, California

The food was super fresh and tasty. All the staff ifs very welcoming and helpful. Highly recommend read more

El Pollo Loco - Drive thru pollo loco in glendale - Fast Food Near Me - Glendale, California

They always deliver excellent chicken from ordering on Uber! I notice that sometimes they don't add enough broccoli at times, but that's okay if this review positively suggests adding more to the portions. read more

dont come here chicken is old, dry, even the rice is dry and brittle. this is not a good branch of el pollo loco. dont waste your money here like i did. 1 star is not even good. read more

I was a bit put off by the bad reviews this place got, but the fact that it's one block from my house won out. There were two women at the register when I walked in. They quickly looked at me and stepped aside telling the cashier to take my order as they weren't ready. I, having just walked in, was also not ready. When I told the cashier this he turned his head to the side as his eyes rolled back in his head and he sighed. Clearly this was not what he wanted to hear, but I didn't want to hear him sigh so we were even. He did redeem himself somewhat at the end by asking if I needed anything else as he handed me my order. When I told him I did he was helpful in getting it right away; for this reason I bumped up to I ordered the street taco that comes with avocado , 2 churros and the Street Corn Bowl. I requested white meat for my bowl and said I knew it was extra. The cashier looked confused and asked his co-worker how to ring it up. He also did not know and once a third person, a young woman who should be management if she isn't already, came over that I got rung up. I happily paid $3 extra to get white meat of dark meat. What I got was white meat dark meat. I really do not like dark meat At All. The bites of bowl I got without meat were very good. The was sweet and crisp, the cilantro fresh, and the beans and rice were balanced nicely. I added the avocado salsa I was given and it was pretty yummy provided I didn't get any dark meat (did I mention how much I don't like dark meat?). It was a tad pricey at $15 but I know the large drink contributed to that. All in all it was not a horrible experience by any stretch. The place was clean, great drink selection and the taco was delicious and I think both entree items were worth going back for provided they were prepared as requested. The churros... not so much. Sorry for lack of photos. Will add in follow up review. read more

El Pollo Loco - Paid extra for White meat... the pups liked it. - Fast Food Near Me - Glendale, California

Recently I ordered chicken tostada, was the half size from previous orders. I was really disappointed, I will not order again, even though el pollo my favorite place but cut in half not acceptable read more

Worst 2 piece meal I ever had at this location. Looked more like a leftover leg, soggy and undercooked. I should've known better when the time before a woman returned a meal and told staff if you're going to throw it away, I'll keep it. Staff said don't worry we won't throw it away. read more

The chicken was burnt and dried out. I am guessing overcooked? We ordered the $40+ 16 piece family meal. The sides were fine, but the chicken was pretty gross. Wouldn't mind some sort of refund... to be fair, the sides were okay, though the main thing is the chicken, and it was bad. Nowadays, value is everything, and if you are going to charge over $40, the quality had better be there. I do not see myself buying food here again anytime soon. I just can't subject my wallet to this beating and my family to honestly, crappy food. PS: Looking at my receipt, the 16 pc. is actually around $50, we used rewards points to bring it down $10, so extremely expensive for charred bits. The one thing positive thing is the service. The gentleman at the register was really friendly. Credit where credit is due. read more

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Another great visit! The quesadilla was juicy and people were friendly. I will definitely come again for the vibe.

Great service !!! Callum is such a kind soul . Made sure I got my food and made me feel welcomed .. enjoy coming to this place

If I could put 0 stars I would. The management does not have the capabilities to open on time. They had the door unlocked 5 minutes early before opening. Saw me outside waiting for them to open, locked the door, and it is still 945am and theyre still have it locked because they can't work. Don't come here read more