I don't know where to begin with this review, but here it goes…read more.. Our visit to Taxco yesterday evening was so disappointing :( It was Cinco de Mayo, and it's worth noting we've celebrated there on this holiday in previous years. Also worth noting that we have loved the food here and this review is strictly about CUSTOMER SERVICE! Our wait to get a table wasn't long. We were seated at a table in the corner on the outdoor patio after 10 minutes. It took about 10-15 minutes for a staff member to recognize us seated there, and he brought over some chips and salsa. Then we waited another 10-15 minutes to get some waters, which we had to ask another staff member for. Then after another 10-15 minutes we had to stop and ask again if anyone was going to take our order, they said someone will be with us shortly. After waiting another 10-15 minutes we stopped another staff member and asked if they could take our drink and food order because we've been waiting for a while, so they did. While waiting for another 30 minutes, we saw other customers who got waited on promptly after being seated after us, and who ended up getting their orders (bar drinks & food) before us. When there was still no food or drinks at our table after this 1-2 hour ordeal, we decided to leave. We walked up to the front to tell the hostess, and also asked for a manager to tell them about our situation...and that's when everything went downhill for us. The manager was VERY RUDE when talking with her and kept using a busy 'holiday' as an excuse. We explained we were one of their weekly and long time customers. The guy who runs the bar practically knows my name and I don't even have to say anything when I pick up orders because he recognizes me immediately. He even recognizes my voice when I call in an order, and notices when I haven't been at the restaurant for more than a week. Anyway, we calmly told the manager about our experience seeing others get waited on promptly...they were picking and choosing who to serve. She didn't care at all about what we felt or had to say. We mentioned at the end of the convo that they lost a long life customer for the way she was responding to our concerns, and her response was "GOOD LUCK!" We loved Taxco because it was our local Mexican restaurant in Mint Hill. The food was great. We've supported them for over 8 years, through the pandemic, and definitely have spent A LOT of our money there. I've featured them on my foodie page numerous times and have recommended them to SO MANY people in the Charlotte area! It is so sad to see service like this in our area, poor restaurant management, and zero loyalty to a customer base. Unfortunately, our relationship with Taxco has come to an end now. Good Luck!

This restaurant is on our monthly family night out schedule. My toddler loves their chips and…read moresalsa. He is a picky eater, too. I usually eat the vegetarian poblano peppers with rice and it's good. Also, the service is quick and friendly. We like their patio seating.

I'm a regular here and rotate between the chicken soup, tacos or ceviche. The food comes out…read morequickly and always delicious. The friendly staff makes the meal even better.

Excellent all around! Stumbled upon this place driving by and so glad we gave it a shot. Great…read moreservice, greeted and seated immediately and our server was friendly. We started with a margarita flight - delicious, and the chips and salsa- both excellent. I ordered flautas and my guest ordered the chori pollo. The chicken was so tender and tasty and portion sizes were great! Would highly recommend!

Ambience is so fun! We were seated quickly. Love the outdoor games and outside seating for a fun…read moretime with good food. They have a Taco Tuesday special for $2.99 any taco. So, we ordered one of each (easily split btw 3-4 ppl) and LOVED it!! My fav taco is the street corn taco with shrimp . Delicious sweet and savory. Our service was great the first night, but the second night it was a miss. They eventually advised us that they were in training at the moment. So, that's understandable and answered our questions and concerns. Overall, as long as they keep it very clean and food tastey, we will be back to this restaurant regularly.

Stopped by prior to the Ice Storm we were getting ready for this January and in between shopping…read more I've been here before and tried their innovative tacos... service was a bit slow as there were only one waitress in our section it would take long until she would come back and or realize I was trying to her her attention. Apart from that she was friendly and helpful. We ordered the shrimp fajita and bc my daughter loves shrimp I asked if was spicy and even the queso they only have the one w jalapenos which I love but my daughter couldn't enjoy as much bc it became too Spicy for her. The horchata was too sweet - according to my 7 year old who loves sweets, I also tried and compared to our local taco place it was very sweet, she didn't event drink it and ordered water. I had the skinny margaritas which also not my favorite the alcohol portion was on point very nice and you could taste it which I appreciate it since I was cold outside, but the flavor was missing. Overall the food is good the prices and service are all very good. Ambience is traditional Mexican skeletons decor like dis de los muertos everyday. If you haven't been here it's worth the trip to try Mexican style and imaginative American menu.

First time here and it's pretty big, plenty of seating. Nice staff…read more The service was good, they were attentive. I like their menu, they had a ton of options to choose from. Price seem reasonable but maybe too high on them. I would say the portion is a little small compared to what I'm used to. We share the acp and it was definitely not that good of a portion for the price. I would come back again just to try other stuff.

Cannot get enough of this place!…read more Have to admit, the last two visits did prove that the chicken soup is not the same as it was the first time I had it there (not as much chicken, was bits and pieces instead of the usual shredded chicken, not as much flavor, a little bland and the only thing moving this rating from 5 to 4 stars), so it was kept me away, but I decided this visit I would try something different. Got the shrimp with mushrooms, rice and beans. So much flavor! Mushrooms were deliciously sautéed and, as the vegan's meat, I must say they were very juicy. Now, let's tawlk about that guacamole that I cannot get enough of. It's prepared in front of you, with as little (or as much) of anything you request. This time I poured the nacho chip sauce over it and enjoyed it even more than I always have. I love this little cozy, at home feel place!

I had been meaning to try this place with my family and I was not disappointed. The food was…read moreextremely delicious and filling. We ordered 3 chicken tacos and 3 steak birria. Our server Samantha was excellent and gave us a great customer experience. We will definitely be back

My go to Mexican restaurant in all of Charlotte, I drive out of my way to eat here. Kind and…read morefriendly staff and always greeted with warm chips and delicious salsa. I normally get fajitas here, but the whole menu is promising from what I see when I come with family and friends. I wish I could leave more than five stars, it's so delicious.

Great place, close to home, prices are reasonable. Restaurant is clean and they use delivery…read moreservices for the nights you want to stay at home! The staff is super friendly, food is great and the guacamole is amazing, made fresh at the time you order.

I gave 2 stars for the ease of ordering to -go while there, and how pleasant everyone was…read more I ordered the Don Victor burrito which is a new item. For my meat I chose chicken. I also got the elote loco. I really wanted a traditional elote but the lady said elote loco and I replied yes, and so that's how that went. Not even 10 min later my food was out. They give complimentary chips & salsa. The elote loco was ok. Not usually something I would order but wasn't bad. I ate it all. Worth ordering twice if you're a fan of the red stuff. My burrito was a decent size. Short and fat. Rolled terribly. All of the guac and little bit of sour cream was on one side of the burrio and the other end had the chicken and rice. There was a thin amount of beans. The chicken was hella dry. Like it has been cooked a day before and reheated in a microwave. The flavor was lacking. The chips and salsa. The chips were warmed, but the salsa was giving crushed tomatoes with garlic. It was more of a tomato than a salsa. Personally, I wouldn't come back but they do have other dishes and so maybe I just ordered something that isn't one of their bests. My total was around $26. A bit steep for such mid food.

I loved the service, the quality of the food and the cleanliness. 9 out of 10 only because the…read morechicharrones were not fresh even though they said they were..., still very good.

Fed my husband and I twice for $20! Delicious tortillas and…read morea great opportunity to practice your Spanish.

1st time customer to this jewel. I'm an old school Southern comfort food person. So, new to this…read morepart of Charlotte I look for new eateries. My waitress was bright and smiling on this early Sunday morning. I ordered my usual "test" plate I use on 1st trips to get a feel for the place. Nailed it! Fast, hot, freakin' delicious. When she set my plate down the 1st thing I notice was my biscuit was the size of grandma's "cathead" biscuits, called that because they're that big! Eggs over easy, perfect! Sausage patties large and very good, similar to Neese's if you know what I mean, and perfect! Hashbrowns, perfect! Add the constant top-off on my coffee with the aforementioned smiles, and this is a hidden jewel in Charlotte folks. And it was even cheaper than Waffle House and that is rare in this overpriced town. I will be back!

Recovering from surgery under the watchful eyes of my three caregivers, and two of them finally…read moredecided I was well enough for a little brunch adventure to Wakey Wakey in Matthews. Yum yum! I ordered the Bananas Foster waffle with chicken tenders and whew...absolutely delicious. Sweet, warm, indulgent and exactly the kind of comfort food my spirit needed. My brother-in-love couldn't stop talking about his Bananas Foster pancakes with country ham -- though he did lobby for a slightly bigger serving of the ham. And my SO completely cleaned his plate of liver mush, grits, eggs and biscuit - he never does that. He also had a passion fruit margarita that he raved about the entire ride home. Honestly, taking care of me right now is a full-time job, so I fully support the brunch cocktail. What I loved most? Wakey Wakey isn't trying to be fancy or pretentious. It's just good people serving good food in a welcoming atmosphere -- and that's exactly what I needed!