I truly wish I could give this place more than five stars. I had the best experience. I highly recommend! I know I will be going back to Electric Ave and now hopefully never going back to the Tesla shop. I had an issue with my door that they were able to look at and fix on a Friday afternoon with no appointment. Not pawn me off to a body shop, another place, or schedule another appointment but actually try and solve my problem before the weekend. Who knew there were places and people like that still? [[HIGHLIGHT]]So refreshing and the customer service and friendliness was top notch.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Big Thank you to Nathan for making this such a great experience![[ENDHIGHLIGHT]] I now want to get all EVs or hybrids so I could take my cars only there from now on. Extremely trustworthy and made my experience comfortable from beginning to end. read more

The reviews are right! [[HIGHLIGHT]]Nathan at Electric Avenue is the best.[[ENDHIGHLIGHT]] We had a sudden and pretty major problem with our hybrid car on a Saturday morning. Found this place online and took a chance. [[HIGHLIGHT]]Even though we had no appointment Nathan was kind enough to help us out.[[ENDHIGHLIGHT]] He put our car up on the lift and quickly diagnosed the problem. He also did a temporary fix so the car was drivable (it turns out we need a body shop for the actual repair). Even more incredible he did not charge us for his time and work. Needless to say, we have found our new mechanic for all future needs. read more

Excellent place for an area that's full of garages but not a lot specialize in EV's and hybrids exclusively. I made the mistake of taking my Fiat 500e to another mechanic and got the impression they didn't know what to do for it except run a rough diagnostic. Electric Ave went above and beyond with speedy service and a thorough preventative maintenance. Will definitely be coming back, but I do have a few recommendations: 1) Consider allowing clients to book appointments online (including making requests via Yelp). Takes some of the pressure off of planning and scheduling service. 2) Your business phone mailbox has not been set up, so I could not leave a message when arriving. 3) (and most important)...you should totally consider selling EV mod packages, including battery upgrades/extended range. That would fill a need in the EV/hybrid sector. read more

The team at Electric Ave is fantastic! They went above and beyond with troubleshooting my older hybrid. They are very experienced and knowledgeable. [[HIGHLIGHT]]Nathan was terrific to work with. He kept me updated and provided cost effective solutions.[[ENDHIGHLIGHT]] All very reasonably priced. These guys are my go to from now on. read more

Took a hybrid to Electric Ave for a pre-purchase inspection. [[HIGHLIGHT]]The entire experience was seamless -- Nathan was easy to communicate with, did the inspection in the time he said it would take, and explained the results to us patiently.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's always a pleasure to work with people who enjoy their work.[[ENDHIGHLIGHT]] Will not hesitate to go back. read more

Routine inspection of my Chevy Bolt EV with 50,000 miles. Nathan was professional, knowledgeable and thorough. Quoted me a fair inspection cost. I took a walk and returned in less than an hour. He had checked all and recommended new tires and a local place that offers good prices. Will be bringing in my Bolt to Nathan for any future issues. Great service and a nice guy, too. read more

I had Nathan at Electric Ave check out my Gen 3 Toyota Prius for the dreaded Hybrid System Error. He was able to diagnose an inverter problem that another shop misdiagnosed as a hybrid battery pack failure. He verified that my battery pack was in good condition. [[HIGHLIGHT]]I appreciate his knowledge, kindness, and promptness to get me pointed in the right direction.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was understanding of my situation, offered alternative options, and did not pressure me into any repairs.[[ENDHIGHLIGHT]] There are not many Hybrid and EV specialists around this area, so Electric Ave fills a huge local need in this space. read more

Very nice alternative to the Tesla Service Center in terms of availability and cost of repairs/maintenance.

Helped me spot an issue with my hybrid battery enclosure filer. Cleaned it for me and since it was minor didn't charge for the helpful service. We have two hybrids and will definitely think of them first next time an issue appears. read more

Nathan at Electric Ave was awesome. Very friendly and knowledgeable. He was able to figure out the problem on my 2009 Nissan Altima hybrid quickly and I was back on the road problem free in no time. I highly recommend Nathan and Electric Ave to anyone with an electric car or hybrid in or near the Thousand Oaks area. Thanks Nathan!! Jimmy Paulsen read more

Over a year ago, brought my soon to be purchased Prius. They checked it out. I had concerns AC not working properly. Reassured me it was just a small issue. Told me this car was a good one. Had AC serviced and rear brakes. Fair price and nice friendly people. Definitely recommend ! Wish I had posted review a year ago read more

I was considering purchasing a used hybrid vehicle. Into my research I learned that the hybrid cars have batteries that need to be replaced. I went into electric Avenue and spoke with Nathan and he advised me on the cost to replace the batteries for this particular car. He advised me of other options and was very courteous, knowledgeable, and kind. He didn't have to spend that time explaining to me about the hybrid cars, and knowing that I didn't even own one. I appreciate his help and this review has been a long time coming, but I thought everyone should know about the quality experience. I got at Electric Ave., Thousand Oaks. read more

Recently purchased a used Rav4 EV from 2012. Car was in great condition but also wanted it to be given a once over and get a sense of what the cadence for general service would be on an EV etc. Called and talked to Nathan who was super helpful. Really want to call Nathan out for incredible information, service etc. And I say this as someone who initially called a number of Toyotas and was quoted between $210 and $250. Never really trusted that any of them realized I was talking about the full EV that was made in small numbers between 2012-2014 because all of them kept bringing up oil changes! Read about Electric Ave and read they'd opened in TO. Brought the vehicle in for inspection. Nathan was thorough and made it clear to me that: - Vehicle was in great condition - A coolant change would be a good preventative measure to take, how much it would cost, and set up a time to get it done - Made it clear that I'd only need to bring the vehicle in every 6 months for a tire rotation + some work on items that were rubber/wear and tear After all that I asked him how much I owed and he said inspections were free and wouldn't even let me tip him. As a new EV owner I am looking forward a long and productive relationship with the team here. Once again - Nathan, thank you. You're awesome! read more

Had the need to have a wheel speed sensor replaced. Nathan was able to tell me what part it was when I mentioned the issues I was having before I was able to mention the part. Very friendly and helpful. Was able to schedule me in to have work done as soon as part arrived. Delighted to find a shop that specializes in hybrids. read more

This place is unreal!! I wish I had found them sooner. I brought in my 2008 Toyota Prius a few days ago and Nathan diagnosed all the issues clearly and concisely. He was able to order the part and replace my battery very quickly! This place is outstandingly honest and reputable. Nathan suggested other repairs for the future with photo evidence as well as explaining my battery warranty to me. If you're looking for a place that goes above and beyond, not only in their mechanic work but also treating you with the utmost respect, keeping you updated consistently, and just authentic friendliness, this is the place to go!!! Nathan's diligence and genuine care for his customers and their vehicles blew me away! I can't recommend him enough. read more

This is the shop to use if you have a hybrid vehicle. They really know what they're doing and won't try to up sell you. I have a high mileage Gen 2 Prius. Nathan did a full diagnostic which revealed several serious issues. He agreed it wasn't worth fixing everything and waived the diagnostic fee. He is very friendly and took the time to explain each of the issues. I will use Electric Ave when I get my next hybrid. read more

These guys are fantastic. They know what they are doing and they know customer service. I've had the opportunity to use both locations and they are both great. I like the Thousand Oaks location though just cuz it's not quite as busy. If you drive an EV or hybrid this is the place to go! Don't waste your time and money at a dealer, it doesn't even compare. Thanks guys!!! read more

If you're looking for an auto repair shop that combines top-notch service with lightning-fast solutions, look no further than Electric Ave. My recent experience with them left me thoroughly impressed, and I can't recommend them enough for their exceptional service. A few months ago I had an unfortunate issue with my car that seemed like a complete nightmare. Nathan and Joon, the incredible mechanics at this shop, were nothing short of amazing. Nathan and Joon quickly assessed the problem with my car and wasted no time getting to work. They handled my car with the utmost care, and it was evident that they knew exactly what they were doing. Their expertise in automobiles was impressive, and I felt confident that my car was in the best possible hands. What really stood out was their ability to explain the issue to me in a way that was easy to understand. They patiently walked me through the necessary repairs and even offered some valuable maintenance tips to prevent similar problems in the future. It was clear that they genuinely cared about their customers and wanted to ensure we left satisfied. I just came in once again and Nathan was there to help me out! I didn't have to wait around for hours, so I'd definitely return and recommend to everyone! read more

My grampa always used to say, "the three most important people we need to be able to trust are our lawyer, plumber, and mechanic." (I think later in life, he added doctor and priest). ;) In my life, by far, the most trustworthy, honest, talented, and personable mechanic I've ever met is Nathan who runs the one man show at Electric Avenue Thousand Oaks. When my Toyota dealership overcharged me for services that I didn't even need, I shopped around for other independent options. From the moment he answered the phone to the handful of times he has serviced both our cars, Nathan is the epitome of professionalism, thoroughness, and genuine care. He's friendly to talk with, incredibly knowledgeable about ALL auto repair (not just EVs), and goes out of his way to shop for the best prices for any parts needing replacement or repair. He saved me $300 on a four-tire replacement and when another mechanic screwed up break work on my friend's car, we brought it to Nathan who inspected the work and immediately corrected the problem IN THE SAME DAY! He knew exactly what the problem was just by test-driving because he used to work as a mechanic at a dealership. Indeed, in this day and age when prices are skyrocketing and customer service is plummeting, we are incredibly grateful to know and trust someone like Nathan to ALWAYS provide the best and cost-effective service for our cars. Thank you Nathan! read more

Electric Avenue is the only place I have our cars serviced. Nathan is fantastic and always responsive. They also are incredibly fair in pricing and always willing to go above and beyond. Since my wife has a Honda Van and I own a 2015 Prius, this is our place for all of our needs. Thank you Nathan! read more

Wow I am so happy to have found electric avenue! It was just the kind of service I was looking for - friendly, efficient and most importantly knowledgeable. Nathan was straight to the point with what needed to be done to fix my car and was able to get it done before my trip out of state! read more

After completely losing trust in my car mechanic after thousands of dollars and several years of loyalty I'm LUCKY to have found this experienced and knowledgeable mechanic named NATHAN. Extremely competent and sticks to his word, he made me feel like a VIP. I'm telling all those I referred to my former r mechanic to come here from now on!! read more

Challenging job I had for these guys. Really pulled through. Always a pleasure working with them. Can't imagine taking my car anywhere else. Knew they would stay late to get the job right. read more

Nathan was awesome and went above and beyond to get two electric cars inspected before we purchased a vehicle. He was very thorough with his checking of everything mechanical, electrical and general maintenance of the car. He was also very knowledgeable and helped us make a decision on which car to make an offer on based on his evaluation. He even met us where the car was parked to do the inspection because the owner did not want us to take it off the lot. 10/10 would recommend. Very nice guy as well and super helpful. read more

My BMW i3 was not connecting to the public charging stations that I normally use. I was told by my dealership that there was pin damage on the charging socket and that the mechanism would need to be replaced. This would cost a little over $4000, an expense that I could not afford at the time. I was referred to Jason at Electric Avenue in Thousand Oaks by a local mechanic. I emailed him a copy of the video that showed the issue that the dealership had provided me. Nathan saw the bend in the pin and mentioned that this would be tricky to repair but that he would be happy to take a look. I drove to his shop the very next day. Nathan told me to give him an hour to see if there was anything he could do. He texted me within 45 minuted to let me know that he was able to straighten the pin and that the car was charging. Nathan did not charge me for the fix. He said that most likely the socket would need to replaced at some point, but that it should be fine for a while. I asked for an estimate for the eventual repair. It was a fraction of what my dealership had quoted me!! I am happy to say that his repair has lasted to this day, three month after Nathan's fix. Needless to say, Nathan was amazing, so knowledgeable, professional and kind. I will take my car back to Nathan at Electric Avenue when the socket replacement is necessary and will continue to recommend Electric Avenue. Thank you, Nathan! read more

Nathan and the team were extremely nice both times I've been here. However, either their mechanic is shady or inexperienced. I brought my car in to have repairs done as this was one of the only local shops who would work on hybrid vehicles and who could look at my car that week. They find the issue which was exhaust related and fix it, all is good. A couple days later the check engine light comes back on and I bring it back in. Apparently the part they fixed wasn't the problem and it was another part that needed to be repaired. Before going back I started asking everyone I knew about this because I felt like I was getting ripped off. Come to find out, California requires all dealerships to include extended warranty's on exhaust related problems, some up to 120k miles (my car has 70k miles). I bring my car into the local dealer and they say the part that needs repairing is covered for free. However, since Electric Ave replaced the other part, that voids the warranty... I have a strong feeling Electric Ave knew what they were doing by replacing the wrong part and not telling me about California's warranty coverage. This should be basic knowledge if you work in the car service industry. read more

I was super-excited to discover a local automotive shop that specializes in electric and hybrid cars. These cars are typically too complex for conventional shops to diagnose and maintain and so it's crucial to find a shop that focuses on their unique upkeep. If you own one of these types of cars, Electric Avenue should be hands-down your first place to visit for repairs or regular maintenance. Their immensely talented team possess myriad experiences and their stylish shop is outfitted with the latest technology and specialized tools to handle pretty much anything you send their way. From the moment you call, it's clear that they are very passionate about what they do here. No matter the challenge, they're extremely intuitive with forecasting what could likely be wrong with your car and finding the most efficient way to fix it before you even step through their doors! Nathan coordinates a supremely tight-run operation. His customer service skills and attention to detail are second to none. He knows the exact parts to order (including potential backup parts, just in case) and regularly keeps you updated on your car's progress with useful texts, photos and calls. He takes the time to explain everything over the phone and you never once feel rushed should any additional questions or concerns come to mind. He's extremely honest and upfront about pricing and will go out of his way to make sure everything on your vehicle is done precisely as promised. As an added bonus, he's probably the friendliest and most caring automotive guy you'll ever meet - buoyant personality, always a pleasure to talk with, extremely knowledgeable and well-spoken, super-polite and continually understanding. Imagine your own personal concierge at a 5-star hotel and you'll get an idea of Nathan's top-notch professionalism, promptness and impressive etiquette. These guys also offer any-time complimentary pickup and delivery, which a lot of other independent auto shops unfortunately lack. If the Electric Avenue team isn't able to pick you up themselves, they'll immediately send you an Uber (again, keeping you posted with all the details for your ride). It's impossible to overlook how convenient and time-saving such a service is in our busy lives. Going to a mechanic is like going to the dentist for most people - it's not something you particularly look forward to. However, Electric Avenue turns this stereotype on its head - they're hip, fun, modern and always make you feel comfortable and totally at ease throughout every step of your vehicle's journey. Plus, they include completely free diagnostics for any car problem that you're facing, big or small. Their personalized services trump even the finest luxury dealerships. Most of all, these guys keep their word, won't upsell you on anything that you don't need, keep your old parts if you need them and offer by far the best deals on electric and hybrid car care around. They're a true gem in the automotive repair business with genuinely caring, one-of-a-kind customer service. A massive thank you to Nathan and his expert team for managing such an exemplary automotive experience. Electric Avenue brightly lights the way as the gold standard for all other shops to follow! read more

I've had a great experience the multitude of times visiting here for my everyday car needs! After giving a quick message here, they had me scheduled and had me in and out in no time. It's hard to find reliable mechanics nowadays so I'm glad to have found this spot!!! read more

We brought in a Chevy Volt we were looking at buying from a used car dealer near by and Nathen E. did a thorough run through of the car. He was honest with us and let us know what it would cost to get the car up to par. So when we went back to the dealer we did not end up buying the car. It was best for us. We will definitely go back to Nathan when we find the right hybrid car. read more

Took our Prius in for an oil change. The place is clean and Nathan was a pleasure to work with. They have Saturday hours and we were done in ninety minutes. Recommend highly and without reservation. read more

There is no better place to take your hybrid/electric vehicle! I have been provided with a comprehensive review, both in technical and layman's terms. After being given proper cost analysis of work needed and potential future fixes my overall understanding of mechanical and electrical workings improved. Nathan went above and beyond to meet strict requests and worked with purpose and expertise. This will be my mechanic of choice for years to come. read more