We've been using Arseen for 10 yrs and have always been beyond thrilled. Bill A. has always helped us and without a doubt he's overly professional. It's been a while since we've been there (luckily) but even now we trust them with our Toyota Mirai Hydrogen Car. The other Geico preferred repair shop had never repaired one. Bill has always been extremely helpful. He can always take time to explain the process and make sure the works done perfectly the first time. Now I see they are Tesla Certified if I could afford one I'd still go to Arseen. Thank! read more

Long overdue but the gentleman who fixed my car did such an amazing job, left my car even better than I remember. I fell in love with my car all over again after my accident. read more

Took my car here because Geico recommended it. I told Geico that I was concerned about letting Arseen work on my car due to the high number of negative reviews. Geico said it's ok because yelp doesn't matter and they guarantee their work, and Geico guarantees their work too, so I have two guarantees. I reluctantly let them do the repairs, which consisted of replacing my front fascia (can't call it a front bumper since cars don't have bumpers anymore) and replacing the front-right fender. They said it would be ready in one week. A week and a half later, they said it's still not done because they forgot to order one part. Great. After two weeks they said it's ready and I went to pick it up. I gave it a quick lookover and found the work was sloppy with no attention to quality. There was a blob of paint on the door (a door that didn't need to be repainted) that was very easy to spot, an area of MISSING paint on the fender, and multiple areas of problems on the front fascia. Aside from that, the car wasn't cleaned and was covered in dirt and water spots, so it was impossible to tell if there were other issues. They also got white sealant all over the black plastic parts of my car, which is impossible to remove, and got paint or sealant all over the headlights. I pointed out these areas to them and they said they'd fix it in 10 minutes. OK but why didn't they fix it during the two weeks they had my car? Didn't they look at the work they did? After 10 minutes, the blob of paint was gone by smoothing it out, but there was still an obvious areas of screwed up paint. For the fender with missing paint, they said they'd have to completely repaint the fender, so they would repaint the door at the same time to correct both problems. They said it would take one day. Since I was going on vacation the next week, I told them I'd leave the car with them all week and they'd have plenty of time to get it perfect (7 business days). On the Monday after I got back, I called them and told them I'm coming to get my car. They told me that the car wasn't ready yet. I told them you had over a week to do one day of work, and I'm coming to get my car now, so it better be ready when I get there. When I got there, the car was indeed not ready, and they haven't even done anything to it during the week they had the car. They gave me some bullshit excuse about their paint machine being broken. Right. They said they'd have it ready the next day. Came back the next day and those two areas were fixed, but I found additional areas of screwed up paint on the front fascia that needed to be fixed. Reminder that they had my car for 3+ weeks now, and somehow I'm the only one who noticed these issues. Sloppy careless work. They smoothed out the few spots I found, but one of the problem areas was still clearly visible. It looked like they damaged the front fascia with some kind of tool or perhaps dropped it or scraped it on the ground. They said they can fix that but they'd have to repaint the whole thing and would take one day. They also said they can't promise that when they repaint the front, they won't screw it up again. I declined to have them repaint it since I'd had enough of Arseen and their incompetent work. I called Geico to complain, and Geico refused to do anything about it and told me I had to deal with Arseen if I wanted it fixed. I should have gone with my instinct and brought my car someplace else when I read their negative yelp reviews. If you think you'll be one of the lucky people who have no issues with them, think again and bring your car someplace else. read more

I think I've cooled down enough to write this review. My fiancee was driving her Lancer I got for her for our anniversary a few years back and was unfortunately in an accident (she's OK) the car had minimal cosmetic damage, but all the supports in the front clip had bent and needed to be replaced. The estimator Manny was very upfront about the time needed, and I knew it would take some time, as I did some body work in my youth. We dropped off her car right before a 12 day trip to Japan, thinking that surely what he said could be done in week would be done in two. On the day the car is supposed to be ready (2 days before she was due in from Japan) the car STILL was not done. The next day? Still not done! So she's in the air, and I call Manny saying "She's going to be here in 4 hours. I'll be there in 3. My car had better be done." Luckily fer all involved it was, but as I was inspecting it, there was chipping in the clear coat all over the hood that was supposed to be fixed!! He assured me he'd fix it in the morning. I had my brother in law take the car down and they spent an hour on it, I got home that night and they has sanded the clear coat off!!! I was (still am) beyond pissed! I called the insurance, let them know what was going on and had them deal with Arseen and Manny. I showed up, and my rep must have chewed him out good. I told him I'd be back in 24 hours, ready for my repaired car. I'm happy to say it was, but this was one of the most ridiculous episodes I've ever had with a vehicle. I will never, ever go back there and suggest to any and all they they do not get involved with this shady and unprofessional business. read more

My car was the victim of a hit and run, this is my second time bringing my car here for service, first time customer service was excellent as well as the work they did to repair the front end damage I had, this time by far exceed my expectations, I ended up paying $0 of my $500 deductible, they were able to use several parts that were not damaged to save me money and although my insurance said I'd need to pay $100 of $500 deductible, they waived $100 as courtesy, customer service as always was awesome and the work they did was excellent too.To say I'm pleased with their services is an understatement! Thank you Arseen Autobody!! You made a bad situation as best as it could be, fast, efficient and courteous. read more

Unfortunately, those are the facts. I really wish I was never your customer. Never experienced such terribly unprofessional service from an auto shop. The BAR investigator said, "Arseen has been on our radar for a while now. We're really glad to get the evidence we need to go after them." Instead of wasting your time and energy on accusing dissatisfied customers of not being your customers and deflecting bad reviews, work on learning to do the job right the 1st time. Learn to take pride in your work!!!! The very least you can do is own up to your mistakes, empathize, apologize, and make sure you don't rip off anyone else again. Why else would I waste my precious time and warn other customers? A satisfied customer is your best advertiser! Your 1/2-ass job always comes back to bite your behind; it's just a matter of time. **If you want 5 stars, you got to provide a 5-star service!** Wish Yelp allows 0 or negative star ratings. See many other unhappy 1-star reviews. read more

I was very disappointed in the service I received from Arseen. I took my car there because it was a Gieco station and I didn't know where else to go. My car had major damage from a rear end collision. Five days after receiving the vehicle no estimate had been made on the repairs. I had to call and threaten to take my car elsewhere in order to get the adjuster, whom I was told lives at the shop most of the time, to make an estimate on the repairs. I went ahead and had Arseen do the repair work but was very upset to learn one week later that they had not even begun repair on my vehicle. Lane promised that the car would be finished in one week's time and if not he would pick up the tab for my rental car which I was having to pay for out of pocket. My car wasn't finished by the end of the week and I had to wait an additional 5 days to get it. All in all, it took 3 weeks to make a repair that they estimated would take one week to fix. I will never take a car there again. read more

This review is for Matt. I went on a Monday to drop off my car. I let them know I was running a bit behind, they asked how long and said thanks for the warning. I asked if it would cause a delay because of being late, front desk said it wouldn't be a problem. When I parked, Matt knew I was coming and was already outside waiting. When we looked over the car, I let him know all the concerns I had.( Its not the body shops fault if a customer does not communicate with them their wants and needs.) I stressed many concerns, Matt let know every step what he was planning to have done with the car. What I really liked was that he explained why some things were out of his hands. I think people give the place a bad rap because they have insurances companies who are frugal and don't want to waste a dime more. The shop can only do what the insurance approves, and I think people who gave this place such horrible reviews did so because they did not understand the process their insurance puts the shop through. Matt let me know ahead of time that before he could start on the quarter panel blending he would have to get the okay from my insurance which translates he had to keep the car longer until they say we''ll accept that supplemental.. Without them saying yes he couldn't touch the car. Which makes sense and is completely understandable. Just like Matt said I received calls on the update status of my car, making me feel at ease through the whole ordeal. When I went to pick up the car the bumper looked brand new and the side door matched the entire car. Matt did a walk through with me of what he had done on the car. I can say that my doubts were there but put to rest when I saw my baby. With such great customer service, and work on my car I have no problem saying that all my cars will be coming to this shop in the future. Just make sure you read the signs on the wall on which payment method you can use. (No personal checks, thanks for the warnnig Matt :P) read more

I took my car in for some minor body repair. Arseen Auto Body was one of my car insurance agency's preferred repair facilities. Arseen did a decent job repairing the dent in my car and matching the color of the paint. The two stars is mainly because of poor customer service and not keeping the customer (me) informed. I was told my car would be ready on a Wednesday, but when I called that Wednesday, I was told it would be ready Thursday at 11 instead. and then when I called on Thursday to make sure my car was ready to be picked up, I was told it still wasn't ready and to come in 3 hours. I wasn't called and advised about either delay and I only found out because I called them to double-check that the car would be ready. The other thing that I didn't like was that there was never anyone behind the main counter and every time I went into the shop, I stood around for a few minutes before anyone offered to help me. read more

I don't know the relationship that this body shop has with Geico, but they seem to be working together. There are multiple Geico representatives in the lobby, with their own desks. Either way, Geico told me that I would receive a check on the spot for any damages. The employee who performed my estimate said that he did not believe that some of the damage that I was claiming was caused by the accident (BASICALLY CALLING ME A LIAR AND A FRAUD). Very Disappointed. read more

Avoid this place. Rude staff and absolutely terrible customer service. I dropped off my car and didn't get any update for 10 days. When I called (the guy wouldn't come to phone), I was always sent to voice mail. Never got a call back after voicemail. I had to keep calling to check on status. And charged me $200 just to provide estimates, didn't do any repairs. read more

This is a long overdue review as I wanted to completely erase this so called auto body out of my mind. Unfortunately, that didn't happen as I found out today that I'm missing my air filter bracket when I brought it in for my 5,000 synthetic oil/ performance air filter change. Let's go back from the very beginning. I got into a minor accident as I was avoiding a dog on the road, ran into the curb, my clutch was stuck on either gear 2 or 3, and the front bumper was slightly damaged. I contacted my Geico rep, Joanne, who helped me through the process. Initially I wanted to take it to Audi's dealership service center as they've been doing all my maintenance for me. However, Joanne persuaded me to use Geico's contracted auto body as I will have lifetime warranty on all the repairs. I took it to Arseen. Big mistake. The rep told me that the repair will be done in a week. Didn't bother getting a rental, I planned carpooling with my sister. A week and a half went by, rep called and said they couldn't figure out the clutch system in my Audi so they had to tow it to the Audi service center to get it repaired. Then it was towed back to their body shop to fix the bumper cosmetic. So far, it was two weeks. When I came in to pick up my car, I've noticed some scrapping noises. Let's not this, even after the accident, my car did NOT make that scrapping noise. I was able to drive home on gear 2 as the accident happened less than 3 miles away from my house. I refused to sign for the pickup as my car never made the noise. It stayed at the shop and I finally got a rental as I cannot continue to carpool with my sister. We have different work schedule and the repairs took longer than what they had promised. Close to 3.8 weeks, two days shy of a month, I came in a second time to pick up my car. No more scrapping noise, clutch system working (thanks Audi- should've came to you guys initially), and the bumper was repaired. By that time, I was frustrated bc I had to keep coming back and forth to the shop while I had work projects that needed my attention. I wish they can be more accommodating and keep me posted on the progress instead of my reaching out to them so I can plan my work accordingly. Fast forward to this week when my Audi guy asked what happened to my air filter bracket? My air filter is dangling in the air. The bracket that stabilized it is missing. Well, isn't that a lovely surprise? Hence, I'm staying up late to make sure I write this review in before I forget. Note to anyone who loves their car, don't bring it here. If you have full coverage, take it to the dealership. Don't pay for subpar workmanship. Even if they offer to fix this for me, I'd kindly decline as I do not have faith in their work. I'd rather pay Audi out of pocket to fix it for me vs going to Arseen. And to the owner or manager of Arseen, if you need a file number or claim number, I can definitely provide it so do not try to call me out on my review. Instead, hire or train your mechanic to fix Audi vs getting it towed to the dealership. Isn't that a bit embarrassing? Or perhaps narrow down your repair services to basic brands, such as Honda, Ford, Toyota, etc. read more

Insurance adjuster sent me here. Your two wheels or four wheels end up here when you get into accidents. Most of the employee were smiling and the lady that helped me...she was hawt! I tried to stall some time to hang out with hawt lady. hehehe Here a short story; Few weeks ago I crash my moto...days later called the insurance and got my claim number. Insurance guy called and told me my bike is no bueno! They gave me an option to reclaim my bike or total loss. I choose to get my money back so they gave me an appointment. Two days later I was sent here and sign one piece of paper and that was it. Took only less than five minutes. Tips; Google the area before going. I was thirty minutes late but it was very slow so no wait. The down side of this place is the area. I got lost once and I had to drive almost a mile to make a turn. ***Drive safe everyone! read more

Recently my car was involved in several fender bender's took my car to Arseen which from prior experience I'd had great excellent customer service therefore was no doubt in my mind that I was going there again. Similar to the past everybody is professional kind caring and on top of their work. I've had the pleasure to work with Anthony. He has a positive attitude and does whatever it takes for the customer. He even called me back when he said he would ; that is rare these days. Then there is the management; I can ask anyone doesn't matter and instantly help. They get along and support one another. My insurance claim was handled and my car looks amazing. Thank you staff. Rita Mamarian read more

My vehicle was at Arseen auto body. They did a wonderful job with my baby. She looks as good as new. Everyone I dealt with was wonderful. Bill would call regularly to update me on progress. The desk secretary Andrea was so kind and helpful, as was Anthony, when he did the final walk through with me. I would recommend this auto body to anyone who wants your car repaired and who wants great customer service. read more

I have to differentiate this review: Quality of Product: 5-star. The repair job they did was fine. We spilled coffee all over our stereo and needed a new one. They got one from a wrecking yard and threw it in. Fine. It cam out below deductible, and works great. Follow-Through: 3 stars. Originally, Bill had said he would call or email me about something, and I never heard from him. We had a vacation, and had to leave town. Still, when I got back, the parts were ready, and so was the shop. If Looks Count: 2-stars. The autos do not appear to be well cared-for here, and reading reviews confirms this. Perhaps it was just the autos I saw on the lot, but it seemed like they could've been a bit better protected. It's worth saying that my car was only there for about 2 hours. For non-body work, these guys are great. For body work of any kind, my recommendation would be Anderson Behel, Santa Clara. read more

I brought my car to repairs and after I picked it up I notice a damages on the door handles and some buttoms ... so I took it back and they said they didn't do it and they didn't fix it. So I dont recommend this place at all. read more

Electrified Collision - Body Shops Near Me - San Jose, California

The team at Arseen Body Shop were fantastic! Anthony was the person I was dealing with and he made the process seamless and worry free. This was my first time getting my vehicle fixed by a body shop and didn't know what to expect, especially after hearing so many bad stories. My experience was great and my vehicle looks fantastic. I will definitely recommend this shop to anyone asking me if I know a place for body work. Thank you guys again for everything. read more

WOW! Who has a great experience after having an accident (that was my fault)? These guys were great! Everyone seems to work well together and the energy is positive. I brought me car in before a 3 day weekend, Bill recommended that I come back in after the weekend to save $ on my rental as it was going to be at least a week. THEN, I bring it back, they pay for my rental for 10 days AND I was given an upgrade. No reason, they were just nice! If you do have an accident, do yourself a favor and to Arseen. They'll turn a bad day into a better one : ) And say hello to Bill! read more

My wife's car recently had someone hit it in a parking lot (didn't leave a note...grrrrrr) and GEICO covered it fully and sent us to Arseen. The time to repair (about nine days) was longer than I would have expected, but what do I know about auto body repair? (hint: very little) That said, they made it pretty quick and smooth for me to get it in there, they have an Enterprise rental car on site (also covered by my GEICO policy) and off I went. They kept me informed of the progress and when I came back all was great! In the few times I've had to deal with it, great auto body repair is a miraculous thing...and sure enough they did a great job and it looked as good as new! Matt in particular was really helpful, but everyone over there was great. read more

I'm shocked with the poor reviews here. I had a fantastic service and my car was done earlier than expected. So I was on the 680 when a handyman truck went in front of me. My mama always told me to never drive by trucks or big rigs because you never know what will fly out or if they can even see you. I tried to switch lanes, but I didn't get away fast enough... A big hunk of scrap metal flew out of the back of the truck and got lodged into my front bumper. I barely bought my car less than a year ago, so I was really bummed out. I called in and brought my car to Arseen. I came in for my estimate the very next day. They figured it would take 3-4 days to repair but it only took them 1! Next fender bender I am definitely coming here, but I really pray that is the last one... read more

Great shop - I will only take my car here. Huge shoutout to Sarge and Matt for taking great care of my car. They are honest auto professionals and are very passionate about customer experience. They go above and beyond to make their clients happy. Matt is very communicative and I really appreciated all the updates. Thanks again for taking such great care of my car. 10/10 highly recommend! read more

Update *Read my previous review for Day 1*: Is this place trustworthy? Do you love and want your car repaired right? READ BELOW! Otherwise if you don't care about your car and just want it fixed to average condition, be my guest and leave it here. They have excellent customer service by the way with smiles and joy. Day 16 - 12/16/15 I did the hour drive to Walnut Creek and Joe, founder of OCDetailing inspected the car. This time stating they flatten the hell out of the paint. He said that the black didn't match. Upon looking at it in the sun again after giving it a wash. You could see the front door was a flat black, as the rear door was a Honda texture black. He pointed at fish eyes on the car where the paint was uneven. On the edge of the door and fender there were sanding burn marks. This guy spent 30 minutes on the floor inspecting the car in a parking lot. He explained to me that I should go back and complain, as time goes by, this burn mark will lift up your clear coat and at that point needs to be repainted. He said it's up to me, as far as what I want to do. I wanted to give up, I was sick or Arseen Body Shop that I was done dealing with them. I told Joe to just take my car and do what you can. He said he'll try but he's very scared as this is a poor paint job. I took the Bart and VTA back to San Jose, 2 hours and 30 minutes. Day 17 - 12/17/15 I got into work at 5:30am, with a lack of sleep. I kept having nightmares about my car being destroyed in the future. I woke up 3 times probably. I woke up needing to take two Tylenols from a headache creeping up. I researched on the forums and read about those sanding burn marks. They were right, you would need a new paint job. I talked among co-workers and decided, it's my car, and I want it right. I called Troy and I will admit I gave him a big piece of my mind over the phone. Venting regarding what's happened and how I was clearly unhappy. He requested I bring the car back even though it was in Walnut Creek. Now I had to find a way back there. I drove the car I was borrowing home then requested an Uber to Fremont, costed me $40 for that ride. Upon already on the BART Troy calls me. "Are you already on your way to Walnut Creek?" "Yes" "Oh well you actually don't need to bring the car here.....we'll be giving you a check for a full refund on the repair." Just great. I wasted my vacation day for this, I had to ask my manager for permission to leave, and I paid for a $40 uber ride. Seriously guys? I was already on my way there, might as well go all the way. I let Joe know the situation and he said to go to Brooks Motor in Oakland. He's the only one they trust after three shops failed him. Upon arriving at Brooks Motors driving from Walnut Creek to Oakland, I saw that they had luxury cars at their place. Mercedez, Audi, Tesla, Ferrari, Porsche, wow my car felt out of place. I was greeted for Jorge. We looked at the car and he confirmed, yep they messed up. He said the same thing as Joe. Paint is so flat, this isn't the same paint as your Honda paint. He even pointed out the fish eye as well. This guy explained to me that every car and brand has a different paint. It's not that hard to do and adjust the paint gun, but the other guys were lazy. Jorge talked to Troy about getting started and the process on how I can now work with these guys. I can see Jorge was serious about making this right and giving me updates along the way. --- Overall I would have to say Arseen Auto Body shop has their customer service down, 10/10, they really know how to be kind and professional with their clients. Quality of their work? Well that depends, how much do you care about your car looking just like before the collision? If you love your car and especially your paint job, then you'll rate this place -10/10 because your paint will not match. If you don't care and want it to just look great from a far distance, then yes drop it off here. I spent a lot of $$$ for my first car and don't want to look at a damage for the next 10 years because I brought it to the wrong place. Troy Garber, you did an amazing job being professional about this. Sorry I yelled on the phone about all this but I was frustrated. You deserve to be working at someplace like Brook Motors with high quality cars and repairs, not this shop. You definitely made a turnaround in the end with the check being made. Troy was a great Geico Adjuster to work with, but I'm sorry I can't trust Bill or Arseen Auto Body with my car because it's not just an object on four wheels to me. read more

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I had a very positive experience working with this body shop. The front bumper on my Lexus was the victim of a hit and run and needed to be replaced. The customer service here was very good. Everyone I interacted with was friendly and professional. They give online / text message updates on your car with pictures. Pretty cool. AND they finished my car a day early!! Hopefully I won't need to come here again but if I do ever need a body shop I would use them again. read more

Sargon took care of my Tesla glass repair exceptionally well. He gave me frequent updates when necessary and got the car ready in a very reasonable timeframe and the repair work was stellar. Thank you Sarge! read more

I have been at this shop twice in last few months. Customer service is very friendly and helpful. I worked with Matthew both times. He explained everything properly and was prompt in follow-up so that no surprises when came to pick-up the car. Repairs were done perfectly right and at promised time. First time, Geico was only covering OEM part but he made sure to put original part as requested because car was almost new. Second time, it was small insurance company with not so friendly adjuster but he took care of everything very nicely. I had small dent on my own also, which he fixed along with other work free of cost. They have enterprise car rental at site which is pretty reasonable and convenient. Hope i don't have to come again, but if needed, it will be my first choice for sure. read more

So I wanna start this by saying that arseen is one of the best auto body shops in San Jose. I've had more than one car go here and have been here numerous times and have always been satisfied completely the service I received every time. Anthony ,bill and andrea were amazing they always kept in contact with me through out my car being there. They are the upmost professional people I have ever delt with when it comes to mechanics or body shops. I would reffer them to anyone with personal body work to insurance claims very professional people and very good at what they do I'm glad to say I'm completely satisfied with my car. Thanks to Anthony , Bill and Andrea. Much appreciated read more

Auto body shops go squarely in the column of places I'd hoped to never have to review...but after a recent fender bender, here we are friends. I will say after having read all the reviews & watched their video, I had a more cheery view of things, and thankfully they pretty much delivered the goods. PROS: + In-house Geico rep (fyi they work with many different insurers as well)...but if Geico is handling your claim I would say this is a def advantage to using this shop given their chummy relationship. + In-house Enterprise Rent-A-Car desk & on-site cars makes things easy peazy! + Quick, clear appraisal: friendly shop rep explained what would most likely needed to be done & answered my follow up questions without push back...had my finalized estimate within hours. + Communications: they provided opt-in text msg updates on the progress of your repairs...and with a sense of humor to them. + Service: finished work was seemingly perfect and on-time...as a first-time customer the appraiser offered to give me a quick walk through of the shop to get a sense of their scope & capabilities, which also set my mind more at ease. CON: + Only slight negative was it took a few follow up phone calls to get some touch ups sorted out the shop missed. read more

Jus wanna recognize Anthony! Super professional and really gets the job done! Everytime I come in I always get my car repaired as fast as possible and with great quality! 10/10 recommend! read more

I came here through a Geico referral and i can say that Arseen has work in my car tree times and every time i come to this place is a pleasure, Bill has been awesome all i got to say is. Bill your the man. KEEP UP THE GOOD WORK read more

Fender bender work on my Cr-v went quick and easy. Rental car rep was professional in addition to the gentleman who explained the procedure at the time of dropping off my car. On pick up the receptionist was very friendly and gave my daughter a coloring book with crayons and a geico lizard mask to take home with her. They brought out my vehicle and the work was just as good as new. I was very satisfied with the work and service read more

My daughter got into a fender bender, really sad event....:o( Called our insurance - Progressive and worked out a repair with Arseen. From the beginning to end Nina at Arseen and her crew made it soooo easy to get it repaired! They even got it done before the estimated date. When we were picking up the car, Nina overheard me say to my daughter that I will need to set up a payment plan so that she could pay me back for the deductible....so Nina took off $50 for our deductible to help out. Totally NICE!! Thank you Nina and Arseen Auto Body! read more

Great service, one stop shop for Geico insurance holders. Detail of the car was great too. Was bummed to see one tail light was out, after replacing and a big staple in my tire. Pierced the side wall unfortunately. Looked like one from a large box. They replaced the bulb, but said there was no way the staple was their fault. Didn't even make the first stop sign before the low air indicator went off, lesson learned. Always check your tires prior to leaving the shop! read more

Exceptional and professional staff! Brought my Jeep in for some damages and they did AMAZING work! Brought in my Prius for a repair and they blew my mind away by the care and kindness in fixing my car! Simply 100% great place and highly recommend them for you car repairs you may need. If like me you pay attention to details this is the place! read more

This place has terrible customer service. I went to see them because cat had been rear ended and they were close to my office. They refused to give me a quote because the other parties insurance had already provided a cost estimate. I ended up taking my buisness else where to someone who wanted to treat me with respect and wanted my buisness. read more

Great place to have your dents and scratches undented and unscratched! See Matt or Juan for the best customer service you can find in Auto Body Work. From start to finish, they are courteous and dedicated to getting your car in, fixed and back to looking new :) - and in my case, they even had it ready a day ahead of schedule! Thanks guys for my "like-new" bumper and THANK YOU for also fixing my grille... Now I want to paint the rest of the car to make it look as good as those two! read more

Bill was phenomenal! Everything was meticulously addressed. Like providing me with regular updates on my cars repair and basically presenting me with a 'new" car. He went over and above fixing my car for me by also sourcing an emblem for my husbands car at a very competitive rate. read more

I had an amazing experience with this shop. A few weeks ago when I was in the parking structure at my office building, one of the cement support beams ran into the trunk and bumper of my new Lexus! Waaahhhh! Seriously, I had my car in there to be checked out, they told me they would have to order some parts and if I didn't want to be without my car longer than I needed to (remember I love my new car!), that they would call me when the parts were in. Yeah! I get to keep my car a few extra days, but waahhh it has dents in it :-( Anyway, when the parts where in, they called me, put me on the schedule for the repairs to be completed. I brought my car in, and they were done with it on time! in fact they told me my car would be ready on Monday and it was ready on Friday! I now get the whole weekend to role around in my sexy car again (with no dents) Yippee! Okay, so now for the workmanship. I mean really? Did the people on here with bad reviews go to the same place I went to? The are AWESOME!!! These guys even called my insurance company to get a supplement because my insurance company didn't consider that the paint needed to be blended with the side panels. My insurance company came out analyzed it and increased the work to be done. The guys at Arseen even waited to put my protective cover on my bumper until the paint had plenty of time to set, dry what ever you call it when you need to wait for paint to dry. Yet, another thing that I can say they went above and beyond, to do for me to make sure my car would be protected for years to come. I mean making sure my paint is going to match and that it didn't get messed up by putting the protective sticker on it too soon, etc! This is pretty rock star as far as I am concerned. Shao read more

Arseen was recommended by my insurance company after a hit and run incident. The service was professional from the moment I walked in. I"m glad they have an Enterprise Rent a Car in house so everything was ready for me when I got there. I was given a quote on the phone and I approved the work. Estimated date was exceeded by one day but they were good at communicating about it and I even got myself into a BMW while they were repairing my car. Thanks for the great work Bill and team. read more

I have had to take my car to Arseen 3 seperate times now due to a string of theft and vandalism to my car. I cannot be more pleased by the customer service and craftsmanship I have received. They have always been extremely helpful and professional and made a difficult situation much easier I have only worked with Bill there but the entire staff seems friendly. It all cases they kept me well informed and completed the work in the promised time. They have handled all insurance correspondence and the quality of the work has been fantastic. Thanks guys Adam Miller, San Jose, CA read more