We originally called Elite Rooter because of a clogged bathroom sink but Ruben was kind enough to also help with the water pressure of the kitchen faucet. I would highly recommend. Quick and efficient service! read more

I am very satisfied with Elite Rooter. The technician Ruben was on time, very informative and clean. Our laundry pipe was clogged we had a big leak on the floor and ruben was able to solve the problem. Would use the service again and recommend. read more

I would highly recommend elite rooter. Mr Ruben was very informative and detailed at his job. My drain's been working great ever since he fixed it. Overall great experience. read more

Very quick, responsive and knowledgeable. Augustine fixed quickly and did a clean job too. Very friendly!

Discovered a leak under my kitchen sink from my garbage disposal. The technician came within an hour, took a couple of pictures, talked to someone on his phone and said it would cost $650.00 to fix "if" they could get the garbage disposal out. I told him politely and firmly that was a rediculous amount of money. I went to the hardware store and talked through the problem with a friendly clerk after taking a couple of my own pictures. $6.50 later, I had some plumbers putty and a new gasket. Less than an hour later it was fixed. No leaking. Elite Rooter should be ashamed for conducting deceitful business. read more

received excellent service from elite rooter and specifically from Augustin alba. He is very polite, clearly explained what needed to be done and got it done. the price was also reasonable read more

Knock 1 star for difficulties scheduling through the Yelp app Erick came out to our house on time, was knowledgeable, and talked us through the work that needed to be done. He even took a look at another plumbing issue we had and gave us some solid advice. Would use the service again and recommend read more

I am very, very satisfied with the professional service I received from Elite Rooter. Agustin Alba was very informative, friendly, and professional. He went well beyond the normal service of other plumbers, and even went under the house to inspect the pipes. If you want your job done "right" and need someone to take time and explain things right, Austin and Elite Rooter is you choice. Agustin and Elite Rooter are the BEST! read more

Miguel was our plumber for a repair job on our kitchen sink. He was very communicative, clear on expectations and recommendations, and got the job done very quickly (and cleanly). Highly recommend, and will definitely be using again. read more

I have to say again, Pablo is the best, he is very notalagable and explains everything in detail even if you don't understand, he makes you understand, thank you Pablo Diaz!! read more

My impression of Elite Rooter: Too expensive and not reliable. My toilet was not flushing properly. Saw an attractive advertisement in the newspaper - Elite Rooter "Drain or It's Free $69." So I called Elite Rooter. They came out the next day. The young fellow was pleasant. Using a screw device he found some roots close to the toilet base. He said he would remove the toilet, which would cost about $380. He was unclear about whether the pipes have been damaged by the roots and he did not know the total cost of the repair. It was supper time. I was tired and hungry. So the fellow said he would have a supervisor/expert call me in the morning to explain more clearly and quote a price for repair. That person did not call me the next morning nor any of the following days. The original junior fellow did call me the next day but he did not recall what he told me the prior day, so I reminded him to have the expert/supervisor call. So I gave up on Elite Rooter. Called another plumbing business which removed the toilet, cut out the roots and charged me about $200 which was a LOT less than what Elite Rooter intended to charge me. read more

I recently had Elite-Rooter install a new trenchless sewer line; I used them because they did a good job doing similar work on a sewer line on another property a few years earlier. I though they were expensive but I was confident they would do a good job and I did not shop around. A few days later I had another problem. My toilet needed to be replaced. Elite-Rooter charged me $2400 to replace a toilet that took them less than an hour to install. I thought the fee was excessive and they assured me it wasn't. I later found out that my local plumbing supply company sold the same toilet retail for $401. Two thousand dollars to replace a toilet is outrageous! I will not use Elite-Rooter again. read more

Nothing but praise I have for Elite Rooter! I had a slowly draining kitchen sink and called for a quote and an appointment. They scheduled me on the same day! Robert came over and he was incredible! He performed his due diligence and checked the entire piping situation in the house and found a handful of issues that if not addressed, could cause more problems in the future. He explained to us in a very friendly and professional matter what that means, and he was gracious enough the have the same chat with our property manager as we do not own the house. He fixed the kitchen sink and left the invoice open for a few days in order for us to talk to the property manager and figure out next steps. He also went out of his way to help us with a written invoice and statement with the work he performed as well as his observations on the state of the pipes and plumbing. I am extremely grateful for all his help! I strongly recommend Elite Rooter, this is A+ for customer service! read more

They did a good job for us. The job turned out to be more expensive and far more complicated but they were able to do it well and give us satisfaction and a Warranty plus annualized check ins read more

Don't believe what you see because this company is a switch and bait last minute. The service call for $77 but in the end they charge $400 with all these excuses I recommend that you clearly put it in writing before you let them start the job do not talk to the supervisor as he is very shady. read more

Called in response to $69 ad for drain rooting, they got here and because it was an older house, there was no cleanout near the house - it was near the driveway. So they instead went on the roof and ran the snake from there. Then I was told that they need to run the camera to figure out where the blockage was. I was charged $179 for that - but they didnt share the pictures. Plus quoted me $38xx to cut out part of the pipe and install a cleanout. Turns out the location where they mentioned the blockage was - wasnt right - not even close. I hired a plumber to get the pipe replaced and clean out installed for less than half of what Elite quoted. However the blockage wasnt gone - so called Elite again. This time they ran the snake without the tip from the new cleanout. They hit the blockage but didnt want to use a tip. The excuse I got was I dont want to break my cable or tip - there maybe roots. Instead they wanted to run the camera again and charge me $269 for it, which again would not fix the issue. I decided against it. Today hired another rooter company - they came up. Took 20 mins to run the snake with the tip and unclogged the sewer pipe. To me it seems the folks from Elite that I was dealing with (wont name names) were trying to just upsell services that werent needed and would not use basic tools to fix the problem. The $69 ad is just a ruse to get people to call them and then they sell/do things which will make people pay way more. Stay away from them and find a better service provider! read more

Called them on drain cleaning special $79, After working maybe 15min with the snake they give up and mention it might be soil or whatever and tech says the cable might tangled there and make things worse. However i still get charged even though its still clogged and they advise to do hydrojet cleaning at cost $1200 Im then calling handyman, he put bladder with garden hose, and in a matter maybe less than 5min the line is clear, the bladder itself only cost less than $20 which you can get from harbor freight or home depot. It just make me wonder how does big company like this not able to figure out the issue, and a handyman can simply fix the issue with a very simple tool read more

Hey Erick Z and Gabe R. are my go-to's here at Elite Rooter! My main sewer line was clogged pretty bad so I called another rooter company and they did not fix the issue at hand and quoted me $$$$ thousands to do the job that turns out wouldn't have fixed that problem at all. I turned to Yelp to find bids via the project tool and Elite was one of the first to respond to me. Erick came by and had superb customer service and was trying his best to keep the cost down especially since my house being on slab foundation and all. He took the time to fully assess the situation and came up with multiple solutions in hopes of finding the answer that best fit my home's needs. After we tried everything we had to go the hard route and run camera to see the issue at hand. That's when Gabe came on site he was able to walk me through the best and worst case scenarios. I opted for the hydroflush since it was still cheaper and less invasive to my home in comparison to what the other company proposed. Took about 4 hours of work on their part but in the end the pipes were cleared and we ran a camera down it again to make sure everything was good to go. I definitely would reach out again to Elite Rooter! I would hold them to the high standard that Erick and Gabe set as that's what I'm looking for in a vendor! read more

A quick repair was needed for a new garbage disposal and Elite Rooter came to my rescue. After contacting them, their technician Agustin came over and gave me an estimate within an hour. He was able to quote me a price I am able to afford which covered the new parts, labor and a warranty! What a deal! Agustin was very informative and professional. He walked me through the process and didn't mind explaining them. It only took a few minutes and voila I can use my kitchen sink again. I would recommend Agustin and his company the next time you need any plumbing services. read more

I didn't read all these reviews before calling Elite Rooter. Exactly same thing happened for me when my bathroom shower was draining slowly. Inexperienced plumber came with no knowledge on how to snake the drain and said he need to call his senior technician. And after sometime senior technician came and tried the snake for few mins and said we need to do hydro flush which cost $1300. After that I called few plumber and inquired and got one next day they cleared the clog with snake. Works fine. Please avoid this company read more

Worst, worst service ever! Miguels is the guy who came to my house. My pipe wasn't fully clogged and water can still pass slowly. He charged $69 for snaking but only put 10 feet of cable in and then told me he cannot put more cable in anymore (whole snaking time maybe around 3minutes??). He then and start to propose $1200 project for hydroflushing and $4000 project to replace the pipelin, for many times. After his snaking, the pipe got completed blocked (!!) but he refused to admit it is his fault. He refused to do anything and just charged me the money and try to leave as soon as possible. Since the kitchen pipe now is fully blocked after his work, I have to buy a snake (50 feet long) and snaked myself (put all 50 feet cable with no issues). After the work is done by myself, the pipe's blocking issue is completely gone! Will contact the credit card company to dispute the charge. read more

My rental was backed up. I needed help fast. I called elite router they gave me a time and came out earlier than the time they gave me. The drain was cleared but it wasn't easy. Ray Ibanez was my technician. Friendly and knowledgeable. I will definitely recommend elite to anybody that needs it. JR D read more

Warning！！！ this is a SCAM company. How did I find that they were deceiving. He told me that He tried sticking the wire down 50 feet through the water pipe but it didn't work. I have repeatedly confirmed with him whether he'd connected the water pipe back and tested it with water. Whether there was a success, he said yes. I asked him to prove it to me, because there was no water coming through the tap, which proves that he is lying. Update The next day, I found another plumber, and the problem was quickly resolved. I am very disappointed with this company. Be careful not to be fooled. read more

I had a slow draining kitchen sink and called for service. Miguel showed up on time and was very courteous and professional. The issue was fixed and quickly and price was not bad. read more

Keywords: - Unprofessional - Liar - Pricey - Use bait (flat rating price) to attract customers and elevate ratings. My suggestions: - Use the flat rate price for normal clog issues; but if the technician is suggesting something else and provide a quote. Think twice and quote from other companies, you will likely get a way better deal! Background: I used their service twice; one for a normal clog; and another one ended up with 1.2K cost and yet the clog problem is not fixed! For the normal clog service, a technician came and tried to fix the problem. He failed to unclog my kitchen, which should be pretty easy for a plumbing professional. Then he got a phone call and told me that there is an emergency for him to handle. Clearly, the emergency is more beefy than my simple clog case (which is flat rate). He came the second day and fixed the problem. The technician asked me to leave a review. You know! This is how the company got a 4-star review! That is, asking more people to write a review if they're confident about their flat rate service. I didn't write a review at that time because I was not happy about 1) the unprofessionalness of the technician, and 2) how the technician handled my case. But that's it. I didn't give them a negative review. The second service from them led me to decide to provide them this review. Hopefully other customers can learn from my experience, and try to avoid similar experiences from this and other similar companies. My tenant's bathtub was stuck. So I quoted on Yelp from multiple service providers. Unfortunately Elite Rooter was the first one to responde (yes, they're good at this). Due to the emergency and flat rate price, I asked them to dispatch a technician to take a look. The nightmare happened from there. The issue was bathtub clog, and the technician came to a conclusion that the clog was due to the intersection of the laundry line and the bathtub line. He suggested replacing the P-trap and provided a quote of $1175. I was surprised about this amount but took a step back and asked what if the issue happened again. The technician said he would provide me with a 5-year warranty. I asked whether it means any problem with a bathtub clogged would be covered with the 5-year warranty and he said yes. For the hassle-free purpose in the future, I approved this service. I used 1.2K dollars to buy the warranty, though the labor is way overpriced. However, this is the end state that the technician did it to me: 1) He replaced the p-trap but it was leaking!!! I found this issue until the technician from another great company told me in a month and replaced it again. 2) He failed to unclog the bathtub!!! The clog issue happened immediately in a week! My tenant didn't use the bathtub frequently because he took showers in the gym, and we found this issue within a week. It indicated the issue was never fixed. 3) The technician observed the water was still draining slowly after doing some cabling work. He opened the trip lever hole and found the trip lever was broken. He had an "Aha" moment and thought he found the root cause: the trip lever is broken into the bathtub pipe! He provided a new quote $2445 to fix the issue!!! In fact, I knew the trip lever was already gone. More than a year ago, a technician actually cabled through from the trip lever hole. It indicated that the pipe was clean and there was no broken metal clogged there! The issue should still be in the main pipe! I definitely rejected this quote because the technician told me that the water was draining but slow. OK, as long as it becomes functioning, it's better than the previous state. However, within a week the issue happened again, my tenant didn't report the issue because he was worried that it would bother me too much. When I came onsite and took a look at the issue in a month, I was surprised that the bathtub was clogged and it took about multiple hours to drain!!! I called Elite rooter to take a look at the recall problem, and they sent a different technician to the house. The technician did not agree on the 5-year warranty at all. He blamed the root cause as the broken metal in the bathtub pipe (additional $2445 to fix). He could cabling the main pipe with $250, but he warned me that the issue could happen again because we didn't fix the broken metal issue. The possible state could be "he cabled and charged me $250, but the issue was still not fixed because I couldn't verify the fix because they would stick to the so-called root cause." This technician also told me that he had so many years of experience when I asked very reasonable questions. LOL. Up to this point, I was fully disappointed with Elite Rooter. I quoted another company that I hired to replace my main sewer line a year ago. That company told me that they don't think cutting pipe to remove the metal from the bathtub pipe is necessary! They fixed all issues for me. Will never ever use Elite Rooter again! read more

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2 stars for the technician Armando who seems to be a nice guy 0 stars for the lack of professional experience and the greedy / pushy behavior I noticed a overflow of the outside drain clean out last week, so I scheduled the unclogging with Elite Rooter. They were nice and able to schedule a tech to come in yesterday. The tech was a nice guy. He tried to snake through the pipe but could not succeed (2 stars for him). Today the tech came back with their specialist Eddie with a cable camera to see what was the issue. Then Eddie said it was caused by roots and built up due to no property line clean out, and he suggested to dig up and install the clean out with an estimate of $4500! I said I needed to shop around and then he pushed me to do a hydro-jet cleaning for $1200! After sending them away, I called a few other plumbers and first one came to my site noticed immediately that I actually have a property line clean out installed in the front yard! In the end, a very easy shaking through the property line solved all the issue in 10min. Since it took the other plumber 1 min to find out the existing property line clean out, I think the techs in Elite Rooter don't have professional experience as they claimed. Also, trying to sell me $4500/ $1200 services that I did not really need seems quite fishy and greedy. I would recommend to get other plumbers' opinion / estimates first before you decide to do a major project with Elite Rooter. read more

My husband booked an appointment for today between 4 and 6. The company texted and called to confirm our appointment. Around 5 oclock my husband called to see where the plumber was. They told him he was still in route and would do be by shortly. It is now 7:25. No one's here and no one called to cancel. The office is closed so there's no one to answer our calls. My husband left work early to meet the plumber...for nothing! Very unprofessional!! read more

We called Elite Rooter when we had an emergency plumbing situation. They were responsive and dealt with the situation in a very professional manner. Augustine and Rubin worked on the project and were delightful! read more

Very impressed with the timely arrival of Rueben. He was very professional. He even went above and beyond as a courtesy and cleaned out my faucet spout to make it flow better. Thank you! read more

Erick Zavala, technician sent to our place, did a great job! Super friendly and got the job done promptly. Our bathroom sink was leaking and the issue was solve. Totally would recommend Elite Rooter to friends and family. read more

Big thank you to Cornelio and David. They came by on the evening before Thanksgiving, were incredibly considerate and respectful. We had a small plumbing issue that turned into a big one, and this team communicated clearly the whole way through the job. They really took care of us. Definitely an unpleasant surprise, but these guys are legit pros. Thanks gentlemen! read more

Let me start of with letting everyone know, how happy I am that my worried it's over. I was In Need for some one to come and fix something that had to do with plumbing at my house. It needed to be fixed asap and they were there soo fast. And got it done fast. The guy that explained what was wrong and what need to be fixed was amazing he explained everything good to me and was very neat. Left no mess! His name is Ruben Alvarez. I recommend if you ever need something fast and not OVER Priced. Give them a Call!!!! read more

I'm forced to put a star on this in order for Yelp to be able to publish my review. I engaged Elite Rooter on 10/2/22 to fix a blockage in my septic system pipes and to install new pumps and a new sewage ejection control panel. I told the supervisor that I would buy their control panel, but asked if I could provide the pumps from my contact at Northern Tool. They agreed. They proceeded to charge me $6,000 for two guys to dig out a six-foot hole to replace a worn clean-out (took one guy one day), $3,000 to replace a T-Section of PVC pipe (took one guy a day) and then quoted me $1,500 to install my two new pumps and another $1,750 to install the control panel. Look, I know we're in the middle of the highest inflationary rates for the last 20 years, but this was usurious. An incredible markup of expenses. And then, just before they were to come out, Dion says that it turns out they cannot do the job becasue the pumps I bought weren't from Elite's parts supplier. Excuse me- I have it in writing that Elite accepted my Northern Tool pumps to be used in this job. They were much better pumps than what Elite quoted me, with a 55' head, as opposed to their pumps, which only had a 25 ' foot head (not enough to push sewage over the 30' hill I have. That was the last straw. Dion lied to my face! I complained to the supervisor Dion. He sent my request to the District Manager Grayson to complete this job. I heard nothing. And then I called Grayson. I was only able to leave a message and none of my calls were returned. Here's what I'm left with. A job half done and a company who has abandoned their responsibility. My septic system is currently overflowing into the drain pipe that goes into my backyard! This has been left undone for 30 days now! Talk about a health hazard!!!! My next call will be to the health department. Then, as I'm an attorney, you know what they say- "See you in court." read more

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I called them to unclogging my drain in April, it took them a long time and they said they suspected I had a "p-trap" in my main sewer due to it's an old house and it might be broken. They unclogged the drain anyway and it worked fine at that time. They also gave me quotes about replacing the "p-trap" and/or the whole main sewer. I even paid some extra bucks for the unclogging job since they spent quite some time at my place. In June the drain was clogging again, and they came tried to snake it again and it didn't work. This time, the technician said "It's DEFINITELY your p-trap was broken and it's causing the problem". I paid them anyway for the snaking. I ended up using another company to dig up my front yard and replacing the said "broken p-trap" and my main sewer all together . It turns out there is NO p-trap on my main sewer, the main sewer is old , but not broken, and still function-able. The place they thought was "a p-trap" was actually the vertical property line clean out. And the blockage was actually in the city's sewer line. So ideally, if I knew or they could figure out that I actually had a property line clean-out (in all fairness it was below the gardening stone and weed barrier which was done by previous owner, so I didn't know) I could just call the city and have them clean the city sewer and resolve the problem. Too bad I only found that out after I spend a few thousands of dollars. read more

The $69 coupon on its Web site (https://www.eliterooter.com/location/san-jose/) is very attractive so that I called Elite Rooter. The appointment was made on Saturday, then pushed to Monday. My kitchen sink was clogged. My house has an accessible clean out. The technician used his power sneak to put the cable in. On certain point, the cable was bumped. Then he stopped and took the cable out. However, the kitchen sink clog issues didn't get resolved. Then the technician said that snaking didn't work for my kitchen sink clog. He started to recommend more expensive flushing service ($1299). We declined to pay $69 since he didn't get the job done. After he talked to his manager. he agreed with it. The next day, I called another Plumber who was recommended by my friend. He came in and snaked from the clean out for a few minutes. The kitchen sink was unclogged. He only charged me $80. Stay way from this company, which just sent unexperienced plumber to your house. read more

I was looking for a plumber to clear up a backup from the washing machine in my garage. I sent out inquiries though Yelp and was contacted by Elite Rooter on a Sunday evening. They scheduled me for a 2 hour window the next morning. Today, I get a call shortly after the two hour window began, letting me know a plumber would be at my place in a half an hour. Alex arrived promptly and got straight to work. He fixed the problem in less than 45 minutes. Alex was friendly and professional. I would definitely use this service again. read more

They quoted a low price for snaking ($69) so I went with them. Made zero progress on the clog and gave expensive options for further work (ranging from $2.5k to $10k). Glad I called another plumber, fixed the clog with hydrojetting in minutes at a fraction of the cost. Waste of time / money. They don't have good snaking equipment and charge too much for hydro ($2.5k). read more

I had an appointment from 11-1 PM and they never showed up . I have called so many times and I was just told that they don't have enough technician to come to my house . Very unprofessional.. read more

I had Elite Rooter come out in December and they replaced the entire sewer system in my home. I asked Gabriel if it was covered by HomeServe insurance. He said no, they are a contractor for HomeServe and the replacement of the system is not a covered service. So, I paid them $26,000 to replace the sewer system in my home. I later contacted HomeServe and the service was covered and Elite Rooter was not a contractor for them. I have been requesting a itemized statement from Elite for the service provided for months and can't get a returned call or the statement I need to get reimbursed by my insurance. VERY POOR CUSTOMER SERVICE, once they got their money! read more

I got the clogged kitchen sink. Price checked with multiple companies. This company had so called $79 or around that price for snaking service. Representative showed up friendly and professional, and told me that because our townhouse does not have the easy service port access, so they have to charge $300+ instead. Since I have price checked with other companies, so I know that around $300 is normal. I think this company should be more honest and tell customer what is that $79 service is actually for. I will not recommend this company to my friends. read more