Mathew went above and beyond to help me out. Haven't received customer service before in this…read morebranch like this . Not saying their service is bad , it just went beyond.

Beware !!!! I took…read moremy car for an oil change. They checked all the liquids too and supposedly it was ok. Then 13 days after I was driving late on freeway the car started getting hot. I was trying to move aside of the freeway the radiator blew. I called AAA to come and tow my car back home. The next day took it to a mechanic and I was advised that my radiator didn't have any antifreeze it was dry even the side one. There was nothing in It. They said they checked it. But they didn't obviously. My car suffer several damages radiator and the most expensive is Head gaskets. I took all my cars there for service. I had my car for six months and this happened. They lost a loyal customer. But now I'm stock with all the expenses because they don't want to take responsibility of it If they would top all my liquids I wouldn't be with out a car. Please pay attention what they do to your car. Dont be like me leave it to them. Don't trust them !!!

Each and every time. Employees very professional. I drive from Victorville Ca that just goes to…read moreshow you how satisfied of a customer I am. Loretta Guerrero

They have a prompt they follow, or a routine, amongst all the works which is cool. Customer service…read moreis what you're paying for here. They have cool Perks and incentives for returning customers. They do try to upsell but what store doesn't. At least they're friendly about it as you wait in your car. I'll be back.

I Iesha Definitely Recommend This Business. Tony And His Staff Are Honest And Clearcut And Let You…read moreKnow Off Top What Need To Be Done With Your Vehicle; And I Appreciate That. Also Their Greeting Is Everything They Make You Feel Welcome When You Arrive And Most Businesses Are Not Like That. Customer Service Is Great. Which Is Why I Do Business Here. Keep Up The Awesome Work Tony And The Team! Thanks For Great Business! Respectfully!

Outstanding Service at Jiffy Lube!…read more I stopped by Jiffy Lube for a quick oil change, and I was really impressed by how smooth and efficient the entire experience was. From the moment I arrived, the team greeted me with a friendly attitude and immediately got to work. They explained everything clearly, walked me through the services, and made sure I understood what was being done -- no pressure, just honest and professional care. The waiting area was clean and comfortable, and before I knew it, my car was ready to go. They even checked my fluids, tire pressure, and cleaned my windshield -- those extra touches really make a difference. It's refreshing to see a team that takes pride in their work and truly values customer service. I'll definitely be coming back for my next oil change and recommending this location to friends and family!

Prompt service very professional and courteous would really recommend this place of repair shopread more

Got an oil change here on a Saturday morning at 8am. I really appreciated how fast and helpful the…read moreemployees were. I also appreciate that they didn't try to upsell me. They pointed out what my car needed and didnt pressure me in to paying for additional things.

Oh my gosh. 10/10 thanks guys…read more I'm a single girl whose car broke down nearby while traveling solo up the state. I was so incredibly stressed out, and I felt bad about arriving to their shop within 45 minutes of them closing. Right away Ricardo saw my stress and was compassionate and thoughtful in managing my expectations for the car. By closing time, they had a diagnosis that it was totaled, but they gave me another ~45 minutes to gather my things and make travel arrangements. The whole team I interacted with was very compassionate and kind to me throughout this process. They even offered to hold my car for a couple of days to allow me to get back home safely and make arrangements for a tow. Thank you pep boys at Lakewood Blvd! You guys really helped me out and kept my spirits up in a time of distress.

I would give them a minus zero. I scheduled a smog inspection for my wife's car and Ricardo…read moreconfirmed that Guillermo the smog technician would be in on the day we made the appointment. They even sent me an email reminder the day before the appointment. On the day of the appointment, my wife took the car in and was told that Guillermo was on vacation. I called back and asked for a manager to call me back. They finally called me 3 days later and said that the technician had a family emergency. I asked why they didn't call their customers to notify them and was told it was last minute then I was offered a 10% discount. What a joke. Horrible customer service is an understatement and a 10% discount is unacceptable. Stay away from this place. They obviously don't care about their customers.

I've been here many times and honestly it's usually a hit or miss, but today was completely…read moredifferent. I was actually so impressed watching the car in front of me get the pre-wash I always WISH for but never get, that I even rolled my window down before he started just to ask his name so I could give him recognition. ELIAS took the time to power wash BOTH sides. He actually used the power washer from EACH SIDE instead of trying to reach over from the driver's side to "wash" the passenger side. He also scrubbed the back really well too. It made such a noticeable difference. Not lazy, not rushed! Just solid work!! | left actually really happy with my wash for once!

Horrible experience! The car ahead of me got their bumper completely torn off and fell in the…read moremiddle of the rails that pull the cars forward as my car was inside the car wash the people operating the car was never stopped it so it scratched my car and the owner refuses to take any responsibility. So you're telling me that car parts are supposed to lay on this and damage cars and now I'm supposed to be responsible for it?

I reached out to American Tire Depot this morning, secured an appointment. My time slot was 11am. I…read moreshowed up at 10:30am. The service manager Frank received me. He explained all optimal options of tires for my vehicle. I agreed to the terms and cost. It took a couple of hours, and I was on my way home. Great job, great attitude, great Service. I will definitely recommend to Friends and Family. Thank you, Frank and all service tech's involved.

I've always gotten the best service at this place the guys are super good at fixing my car I've…read morebeen coming here for many years. Frank the manager is super knowledgeable about what was needed to repair my car. He and the others employees go above and beyond to help this old lady's car running good. I'm really happy because my car is running well.

I needed a car wash really bad! One of my seats had a stain and they were nice enough to take it…read moreoff for me! It was quick and the price of the car wash was compared to the quality! I would come back here again for a car wash!

Incident: 1/31/26. I should've listened to the reviews. I usually stand up for myself, but it was…read moreearly morning, I was already frustrated that every other nearby car wash was busy on a Saturday morning, so I ended up coming here because it's a well known car wash by my old hometown. First, I was greeted by a worker who told me where to station my car so that I can get help from the car wash. That was a good sign to me. Then, I waited about 5 mins for the owner to finally come out and give me a price for my wash. Let me explain. I was interested in the "Engine Wash" which on the sign said $59.99 for an engine wash, seat cleaning, etc. I wanted this car wash option because it seemed reasonably priced next to the $100 wash. When I told the man I wanted the engine wash, he opened my hood and said "it is dusty so yes we will clean it and wash everything inside for $120." I said that's expensive and he said "I'll leave it to you for $100". I said okay. Honestly, in hindsight, I don't know why I accepted. The engine was was literally $60 and I accepted to pay $100 for them to wash my seats and everything. They were done pretty fast, and I was sort of worried because they had my car running on idle the whole time they were washing my seats/ drying it. I had put gas tha morning and it literally wasted 1/4 of gas. I realize now that they left it running so that my engine could dry out since they had washed it. HERE IS WHAT HAPPENED NEXT: my car wouldn't drive past RPM of 2. It kept halting. Long story short; I told the owner and he kindly drove it to see what happened and said ok it's fine I'll have the mechanic (next door, same business) look at it. The car wash was done at 11:30, I picked up my car at 3 They kept my car for 3 hours. All for them to say that they didn't find anything wrong with it but that the muffler had water in it still. The car ran fine after I picked it up. Then, 3 days later during the week it did the same thing all over again and I had to miss work to take it to my mechanic. I paid $80 out of my pocket to check out what was happening to my car because of something the car wash caused!! I will never wash my engine or my car here again. They also took/ kept 2 yellow microfiber towels I had in my back seat floors. I don't even have the energy or courage to go back to complain because I just have a feeling the owner would not take responsibility for this. Personally, I won't return. Just be careful when taking your car here and be mindful they're sketchy. I even tipped the young worker who looked 18.