These guys are really really hard to deal with. They are great at collecting money but they are terrible at communicating. We probably called 20-30 times before we got help. The sauna was delayed months and months. The sauna itself is fine but the process of actually getting it's delivered and built was a major challenge read more

If I had the choice again, I would go elsewhere! This company is a bait and switch. They promise a lead time, then ask for the full amount to be paid because the unit is "ready to ship" then they ghost you for weeks and weeks. Do not pay them until you ask for the bill of lading. They are a bunch of liars. If you are from the company reading this, JUST BE HONEST instead of making up a ton of stories as to why it didn't ship, ridiculous. You will not be in business much longer. I finally got my unit, the installation was straight forward but the quality is subpar. read more

We went with the traditional sauna and it is awesome. When you assemble be sure to use lots of the recommended sealant. In the PNW we also added an extra silicone seal at the edges to be it stays dry from the rain. Warms up quickly and having the ability to add water gives us the exact experience we need. read more

HEED THIS WARNING BEFORE PURCHASING A SAUNA FROM ENLIGHTEN AND PAYING THEM IN ADVANCE OF DELIVERY. I predict this company will be out of business very soon, because it is unsustainable. They are poorly run, understaffed, unresponsive, dishonest and the saunas are of poor quality and workmanship. They have been as dishonest and irresponsible to deal with as any vendor I have ever worked with. Their advertising borders on fraud. They took over 8 months to deliver our deluxe sauna, which was promised in 2-3 weeks. They ignored at least a dozen calls from my wife and I to get a status on our delivery. Due to my being extremely assertive (and frankly, really upset), they finally had our sauna delivered soon after I attempted to cancel our order and get a full refund, as well as my posting a negative review. A manager named Mark from Enlighten called me to "get involved" and "make this right". He also asked me to consider retracting my very negative review They hired Fed Ex to deliver it and between their packing and Fed Ex, it arrived with SEVERE exterior damage. They told me to get an estimate and I got a fair one. The cost to repair the damage was $2205. Neither Enlighten or Fed Ex argued with the estimate. It's because it was fair and I itemized all damage clearly, along with the supporting photos I sent them. Now they are blaming their carrier for all of the damage and this ridiculous delay in sending me a check. The damaged sauna was delivered on July 3 and as I write this on September 15, I still haven't received a check. What I DID receive was a recent text from Mark indicating that if I wanted my check soon, I needed to retract my negative (accurate) review!!! Despite over 12 follow up calls for the sauna to be delivered and another 15+ calls/texts/emails to get the check to be sent, they are trying to leverage the money they owe me to get me to remove the truth about this disgraceful company. ...and to think, a sauna is about facilitating relaxation. read more

I had ordered my sauna back in April. They pushed my delivery date approximately 12 times. After I paid for the entire sauna, they still kept pushing my date. They filled my inquiries with empty promises over and over again stating it will be shipped this week, for weeks! I finally had to charge back my payments seeing as they were never going to ship me my item. Super disappointed in this company. I now have to shop locally and wait more time just to get a sauna. read more

Oh, my God, I'm thrilled! No, in joyful shock! No, ecstatic! Who would have thought that buying such a little thing could help a person solve so many problems? My parents, my kids, my husband are all crazy about your sauna. We are a family of freezers, so to have such a place to warm up and relax for us turned out to be not only nice, but literally a necessity. We had to save up some money, but it was definitely worth it! Everything works perfectly and I am happy to write this review on behalf of my entire family. We re-com-mend it! read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

DO NOT PURCHASE  FROM THIS COMPANY My experience has been a complete disaster. Save yourself the time, money and, headache and purchase from another company. If you are still considering purchasing from Enlighten Sauna at least do yourself the favor and read my review.  I purchased the Enlighten Rustic-3, Slope Full Spectrum Sauna with an OUTDOOR shingled roof. This is an OUTDOOR sauna.  1. The shipping was a total fiasco and they had no answers for me. It took weeks of calls, texts and, emails to even find out where the sauna was in transit. Grade: D. 2. Once the sauna finally arrived, the finish on the sauna had not dried properly and the packaging stuck to the lacquer coat. It took multiple calls, emails, and texts to get anyone to address my issue. Grade: D. 3. Once I had a professional install the sauna one of the heaters stopped working within the first two weeks of first use. I had to get the heaters exchanged THREE times. This was over a span of several months as their support was unresponsive and it required me to badger them numerous times. They did not send a technician and I had to do the uninstall of the old heater and reinstall of the new heater. Also, during this time the sauna was not usable as it was not able to heat properly. Grade: F. 4. After our very first rain, the sauna soaked up the rain like a sponge. Now, the sauna no longer heats properly. Don't forget, I purchased an OUTDOOR sauna and I live in Southern California where it does not rain a lot. Again, many emails, calls, and texts later, they sent me a new electronic panel thinking there may be some sort of electrical issue. I asked for a technician which they said was not available in my area. I am not an electrician so this is not something I am comfortable taking on myself. Also, the customer support person now says that WE should have "sealed" the sauna when we received the units. Wait, what?! This is an OUTDOOR sauna that we had professionally installed per the instructions provided. This makes no sense at all, however, given my experience I should no longer be surprised. Grade: F. After about 9 months of owning this sauna, I am totally fed up. It appears their 3-year warranty isn't worth a damn since I am asking them to pick up the sauna and give me a full refund. As of this moment, they are refusing to do so. UPDATE #1 After many more calls, emails, and texts they are now saying that in order for me to return the sauna I will need to pay 50% of the purchase price for them to come and pick up the sauna. This completely insane, but again, I should not be surprised. UPDATE #2 (approximately 2 weeks since my previous update) After more texts, emails, and calls I finally spoke with a person named Mike. He said he was in upper management with Enlighten Sauna. After a lot of back and forth and a very unpleasant conversation, he said he would issue a full refund BUT ONLY IF I remove all negative reviews and sign a settlement agreement stating I will not write any additional reviews. Now we know why there aren't a lot of negative reviews because the only way to get your money back is to remove the negative review.   UPDATE #3 (3/26/2021) Today I received an unsolicited phone call from Maria. I assume it has to do with the BBB and California Attorney General complaints that I have now filed. By the way, as of today's date, Enlighten Sauna has an 'F' rating with the BBB. She reiterated that the only way Enlighten Sauna will refund my money is for me to sign a settlement agreement and for me to remove all reviews. I stated that I will not be blackmailed into doing that. Update #4 I received a letter from the California Attorney General's office. They have received my complaint and will be engaging with Enlighten Sauna to resolve the issue. As stated previously, in order for me to get a refund for the defective sauna, Enlighten Sauna is requiring me to sign a Settlement Agreement which would force me to remove all reviews. I am hopeful that the CA Attorney General will "enlighten" them that these types of business practices are not acceptable in the state of California or our country, for that matter. Stay tuned for updates. I cannot state strongly enough that BUYER BEWARE. This has been a total nightmare since the moment we ordered from this company. As of May 5, I am still waiting for a resolution on this issue. read more

Service was top notch! All of my questions I had they had answers. I ordered mine and nothing came damaged it was all good. Love the quality of the product. Don't wait and treat yourself or your family for one. read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

We have been using our 4 person Enlighten infrared sauna on our deck at our cabin in the San Juan Islands for almost three years now. It overlooks the water with ferry boats going by. We love it. It's so simple to use- just turn it on, wait a half hour or so +depends on outside temperature) and get in. After 20 minutes the sweat starts coming and after 40 minutes I feel like a new person. We use it every day we're out there. It only took and hour to install it with two people. read more

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I want to give this company a better review but I am left with no choice and need to be honest about my experience. I ordered a 4 Person Sierra Hybrid Sauna (Infrared + Traditional) and have now received it but not without issues along the way and still continue to face a few. Below is a list of my grievances- 1. Put in an order for the unit on August 2020 and was promised it would arrive in 12 weeks, ended up finally getting it in Jan 2021, so after 20+ weeks. I was told that there were shipping delays because of COVID after been repeatedly told the unit would arrive in 2 weeks starting November. I think COVID delays are to be expected I just wished they were more upfront about the timeframe. 2. I already had the electrical circuit breaker and plug point setup based on the specification document which they had provided, turns out the document was incorrect. The Sauna came with 2 power cables (while the document specified only 1 and both these had different plugs. None of the plugs fit into the main plug-in which I had setup. I had to swap out the main plug-in and also the 2 plugs on the cables so that everything matched. I am currently waiting for a reimbursement for this extra work, which they said they would provide and am still waiting to hear back. 3. The unit came with the wrong Traditional sauna heater. They sent me a 9kW heater instead of a 4.5 kW. I found this out the hard-way after plugging this into my 20 Amp circuit and caused my circuit breaker to trip. It took me several phone calls and trouble shooting attempts to figure this out, they eventually sent me the right Heater after about a month. I submitted a bill for reimbursement for this effort and still waiting to hear back. 4. The Sauna double pane windows have finger prints and dust which cannot be cleaned from the outside. I have tried to use water, soap, Windex etc. and it still won't come out. Turns out the stains and dirt are inside the double pane windows. I have sent multiple requests that they send me replacement windows, but still waiting to hear back from someone. At this point I am also willing to get my Handyman to replace the windows for me at my own cost if I am able to get the right windows. Outside of these grievances I think there are some fundamental design flaws for example: the light and speakers cannot be controlled from the Traditional heater control panel. The light and speakers only work when the infrared control panel is powered on. Note with the hybrid option only one one of the heaters should be powered on at a time unless there is a more powerful circuit breaker to support both. There is an infrared heater installed in the floor which gets extremely hot and can burn your foot. Be prepared to buy wooded/bamboo mats for your feet. Positives- -Unit looks great, good finish (except for the windows!) -Traditional heater works great -Infrared heater works well, but you will need bamboo foot rests to protect against the floor panel heat read more

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We received the sauna, a three person Sierra model about 3 months after ordering it. Shipment arrived intact and well packed. We didnt need the optional tiled roof as the sauna was to be placed on an outdoor covered patio, not exposed to rain. We could have saved some money and weight without it. Assembly requires a couple of men and takes about 3 or 4 hours. Only missing part was one cable for one of the carbon infrared heating panels which was supplied quickly by Serj in the tech dept. Very beautiful finish and I put a couple of coats of caranuba wax on it to preserve the appearance as it receives a couple of hours of afternoon sun per day. The infrared heat is very comfortable and effective, as the air doesnt heat up as in a conventional sauna, you can use your phone inside without the electronics heating up. You dont need a cold plunge afterwards to cool down because your body doesnt retain the heat. So if you are like me and feel stifled in a hot sauna, this is a much more comfortable experience with all the benefits of the dry heat. Now for the electronics, our sauna included an audio component built into the control keypad, which comprises an FM tuner, Aux 1/8" input jack and also a USB port. Speakers are mounted on the ceiling. This audio section did not work and after subsequent parts and cables supplied by the company were installed, still no audio. Nataly and Serj, and also Maria have been very helpful and we are going to replace the key pad and cables one hopefully last time Donnell C Glendale CA read more

Enlighten Sauna - Sauna on the covered outdoor patio - Saunas Near Me - Burlingame, California

I have three kids - that's not very common these days. Of courses, I have a lot to take care of, and there's hardly any time left for myself. But it is necessary to remember to do health procedures. Otherwise you turn into a wreck very soon. I can't train regularly, of course. But I can get some warmth in the sauna after the workout, because I don't jog that often anymore! Pretty quickly, after a brief search and tips on the Internet found the Enlighten Sauna - and promptly picked up the perfect option! Sauna for 5 persons - now I take my kids there at the first sign of a chill, and I rest there with my body and soul three times a week. Overall: I recommend it to everyone! read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

Hi. This is not a review. Just sharing facts to help you take an informed decision when ordering from Enlighten Sauna. We ordered a sauna on 4/30/23 through Sam Erakat. There was a promise of delivery in 10-12 weeks. When the 12 weeks passed with no sign of shipping, we started following up in August. Elvira from shipping kept giving us the "shipping soon" promises. When we didn't get a shipping confirmation till October, we ran out of patience and asked Enlighten to cancel our sauna on 10/11/23, and refund the money. Polina politely issued a credit note, but we have not seen any money in our account yet. We have escalated to Nasser (the manager) who hasn't returned our calls for the refund. We have written to info@enlightensauna.com (I am told that these emails go to the owner of the company), still no progress. Since we had no other avenue left to reach out to, we requested Better Business Bureau (https://www.bbb.org/) to look into this matter and also wrote to Attorney General of California (https://oag.ca.gov/contact/consumer-complaint-against-business-or-company) for help. They have both found our complaint credible and are taking up this matter with this company. I will keep all customers/ potential customers updated on the progress of our matter through this forum. All we want is our money refunded so that we can put this experience behind us. So much distress for wanting a sauna that was originally needed for medical reasons! It was never worth this experience. Update - We received 50% of our payment on 11/28/23. Still waiting for the balance to be refunded. read more

It is very essential to be able to stop and realize what has happened in a day, a week, a year. It's like welcoming spring, or fall. We run too fast, whereas we need to meditate sometimes - realizing that time is running out. And a wonderful way to do that meditation is to sit in a sauna - to think about the eternal. I just want to share how well my thoughts are cleared in an infrared sauna. It's where you get to pull yourself together after a hard day. I bought a sauna for my meditations from Enlighten Sauna. It wasn't a long time to choose - I needed a small one - for me by myself. Maria was REALLY helpful - she told me all the benefits, and I found out pretty fast that it was for me. I now enjoy it in the evenings - cleansing my mind and body. I would recommend it to everyone. read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

Buyer beware!!!!. This is a company you should avoid at all cost. I wish I read Kathryn H review before I ordered and paid 50%. This is a total scam and they will take your money and never deliver your product!!! They are doing great harm to many people and need to be stopped read more

Despite the initial delays (due to shipping which was out of Enlighten's control), Enlighten Sauna and especially Mark pulled through. He swapped out my original sauna for one they had in stock and I chose the white glove delivery which was fantastic. I absolutely love my Sauna! read more

Enlighten Sauna - Sierra 4C - Saunas Near Me - Burlingame, California

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This company will steal your money. Run and don't look back. I have a "credit memo" from 4 months ago and still haven't received a dime.

This is a rating for the tech support! Arman went above and beyond in assisting me with some installation questions and helped resolving the issue in no time. Highly efficient and professional. Thanks read more

BUYER BEWARE Not happy with my decision to purchase this sauna at all... The sauna itself looks nice but I have had issues with the sauna functioning correctly and customer service: 1. After purchasing the sauna in Jan 2021 waiting months and months, I finally received the unit end of June. I un-packaged everything and started assembly only to find out they shipped the wrong roof type to me (I purchased the sloped roof but received the peak roof). I notified Enlighten Sauna right away and was told a replacement roof could be shipped to me but it would take another 6 to 8 months to receive the correct roof. However, Enlighten Sauna offered me a credit of $450 for sending me the wrong roof. I thought this was a fair trade and since I already waited 6+ months to receive the sauna, I decided the wait wasn't worth it and elected to go with the $450 refund. This all happened in mid-July... it is now end of October and I have still yet to receive the credit. To add to this, I have been trying to contact my customer service rep 22 + times and have been ignored since mid-August with no responses to emails and phone calls. I am still waiting for the credit from Enlighten Sauna or for the correct roof type to be sent to me. 2. After assembly was complete and during the first use of the sauna, I noticed one of the speakers does not function. I called Enlighten Sauna tech support to see what the fix is to get the speaker working. I was told to simply unplug and re-plug in the speaker wires that are stored below the bench. I followed their troubleshooting instructions but the speaker still does not work. I have called several times again and keep getting the same speech about plugging in wires or told they will talk with someone and call me back. As of today, I still have one speaker that does not work. 3. The heaters do turn on and for the first few uses reached a max of 100 - 105 degrees. After the first initial uses, the sauna now takes anywhere from 1- 4 hours to "heat up" yet does not even reach the minimum of 90 degrees for the thermometer to register the temperature. After reading the manual, it states it should take 20 mins or so to reach the desired temperatures and can get up to 120 degrees +. I called tech support about this issue but was told it "takes a while to break in the heaters" and I need to "use it about 15 times before the heaters will really get working well". I have use the sauna 20+ times and have spent hours and hours with the sauna heaters running trying to get the sauna above 105 degrees but never was successful. Overall, I spent more than $5,800 on this sauna to only receive the wrong sauna type with speakers that don't work and heaters that don't function properly. I now am getting ignored by customer service via email and phone calls with no response back. Looks like legal action may be the only option left to get these issues resolved. If you are thinking of purchasing an outdoor sauna, I would recommend looking elsewhere unless you just want a nice looking patio decoration. read more

I purchased my sauna from Enlighten Outdoor Sauna in Aug 5, 2020, sales rep assured me this is a good choice for outdoor in CA weather if they sell them on East Coast and clients have no problem. Over the Fall and Winter back side of the sauna wood cover started bubbling. On 02.01.21 I opened an RMA claim with the company, we been going back and forth they asked me to find contractor who can fix damage and then they will reimburse me back. I did not look for any contractors as it's their product and if anything goes wrong I will lose warranty. They started blaming me that I did not seal joints correctly when I told them there were no instruction on how to seal and where and what type of sealant to use in their installation guide. On 03.09.2021 they offered me to replace back panel if I am willing to pay them 50% of installation fee. I have declined their option to pay 50% of installation fee for what it should be free delivery and replacement under the warranty. After that they stopped responding to my emails until 05.24.2021 when they said "Hi , The back wall that I originally offered you was sold to another customer since I didn't hear back from you. I can however go ahead and place that order for you if you would like to move forward with that option. Thank you." I told them right away to place an order and since then they stopped responding to my emails, calls and their support service via website is been out of service for a while. Customer Service went from 5 stars to 0 . And yes I wrote a complaint to Attorney General. Consumer Complaint Against A Business/Company read more

I really don't have the time to waste on this, but so far this has been the worst experience. Used contractor and we double caulked all joints, but it leaks thru the prefabbed pieces. The roof is beyond terrible, now I have mold inside growing inside. The electrical was a joke. Had my contractor talk with a super nice guy in the technical department and he talked us through this - BUT we ordered 110 and 220 came and if we would have tried to use that, would have burned up - yes I have all of the pictures. So this was done in China, then the tried to change it after the fact, again pictures are crystal clear and the tech guy acknowledged this was wrong. It had taken over 7 months to get, delivery was a challenge. So I as opposed to fight about this - I will just probably throw it away, cause what can be done to fix this. Would take somebody who cares to review and solve he problems. Pictures are on my cell phone, I took lots. read more

Liars, Liars, Liars. Told me sauna was shipped as it sat in the warehouse. Promised a $340 refund towards the construction of sauna because it was so late and never followed through. Delivered with Crack in the heated floor that makes it burning hot in that area and cold in the other half of floor and they won't return emails to fix It. It now leaks when it rains and is stained on the inside. Also is bowing out on one side. Have only had the sauna for 2 months. Do Not buy your sauna from this company!!! read more

I wanted to do an updated review. My sauna is outdoors under an awning. It did have water damage when it rained early on. I did email the company and did not hear anything (no response). I had to have my contractor fix the damage and replace wood to make it waterproof. I do still use the sauna all the time and it helps with my back. Disappointed that the company never responded to the above mentioned water damage. read more

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I'm adding to a previous review. I had commented that I was terribly frustrated and dissapoinetd with the customer service I had received. I am glad to report that they have reimbursed us for a part we had ordered but never received and that the person who was helping us is no longer at the company. I had a very positive experience with Nelly . She was very nice and understanding of our situation and helped us get it worked out. We are now enjoying our sauna. read more

Our world is not a very pure place! There are all kinds of pollution in the air, and there's a lot of junk in the food we eat. It's not really close to organic. That is why I have thought for a long time that it is necessary to remove these toxins from the body. A lot of people recommend saunas - I used to go to the sauna at the gym. But now, given the epidemic, this has become not very possible. So on the advice of friends I started looking for a home sauna for myself. And I settled on the infrared sauna - it's the most useful type of sauna. No humidity and no intense heat! read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

I bought an infra sauna for my mother this year, and I need to give huge props to Sol, my favorite sauna sales friend. I had a million questions about all of the different saunas and Sol ever so patiently explained things to me until I had it figured out. I decided to go with infrared sauna and they went impressively far to make sure that I was getting what i needed when I needed it, as the sauna is going up north to Washington. They easily installed it at new home, and i'm sure it'll be great! read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

We ordered a Sauna at Christmas time, 2020. It is now late March 2021 and we still do not have it. Repeated atttempts to contact this company have been flatly ignored, we have heard nothing from them. I finally cancelled the order. I do not know how they are still in business . Their negectful and disrespectful attitude is extremely dissapointing. Can I possibly give them a negative number for a review? -10! read more

Don't do it! Run away from this shady company.... I paid in full. Waited 6 months. When the item finally arrived I put it together. Put it together based on the INCLUDED instructions, but they were vague so I went to the website and downloaded the instructions on the product page. Followed them to the "T"... Once together I realized the unit was missing the floor heater completely. After several phone calls their rep asked me if I had the latest instruction??? How would I know? She emailed them to me. This after the unit was assembled and installed... I was only calling about the missing floor heater. When I looked at the 3rd set of instructions there was a new section not in the other two about sealing the interior of the unit! AWESOME! Too late! Back to the floor heater. After several weeks of waiting they finally sent someone to install the floor heater. When it came time to sign I happened to see the build sheet which had "ionizer" on it. I asked where that was and the guy just looked at me... Also missing! I email Enlighten and they respond, but of course it is out of stock. Things happen and life isn't perfect but these are a lot of money and my simple expectation after waiting for 6 months is that it arrives complete, has clear instructions, and works properly. Should any of those things go wrong I would at least expect the company to be apologetic. These people are not. They are hard to deal with, short, smug, and seem to care less. Folks there are lots of places to spend your hard earned money... I strongly caution you to spend it here. read more

Stay away. I would like to give zero stars. 11 months and still no sauna. It's a good thing that I was able to read these reviews and cancel my order. read more

I do not recommend this company. I have had very little communication after I sent them the 10K for my sauna. 1.5 months later they told me they screwed up my order and I can request a full refund. I requested that refund and I am still waiting....I have emailed them 3-4 times with no response back and left them voicemails... read more

After contacting Enlighten sauna, i took my time researching about other companies , brands, prices to make sure i make right decision with my investment. Being a crazy health freak i had no doubts that i need sauna with all benefits and longevity that comes with it:) i d rather spend money on sauna then doctors !!! Plus i hated using sauna at the Gym. I dont trust sales representatives, most of times i regret my decision if i listen to them. So i did my homework and researched before talking to Maria again. Honestly I didn't know much about this type of sauna- Infra Red. Besides being very knowledgeable , She was very patient with me coz i had million questions and concerns. But what i appreciated most that she wasnt pushy sales person.. she didn't sound desperate to sale me sauna- more she wanted to reinsure that i make good choice either i get it from Them or any other company. I liked that approach. So i end up purchasing Outdoor 2 person Sierra. It actually got on time before holiday season , which i am super happy about! Me and my roommate both train a lot - and we use it almost everyday after training!!! its been such an amazing investment that we both love! It works perfectly so far and now we dont need to sit in nasty Gym saunas lol we can enjoy it at home anytime while listening to favorite music:) 100% satisfied. Thank u! read more

Enlightened Sauna review First off, for context, I am not someone who has ever written a review before. I'm a professional, I love putting stuff together, I'm very handy and I have been building stuff my whole life. I was excited to purchase an Enlighten Sauna following months of pandemic. I initially ordered a Rustic 4C infrared sauna with Maria, the Director of Partner programs, with a wait time of 8 weeks roughly. That's when Mike from Enlighten Sauna called me to offer some other options, and ultimately I paid more for a Diamond 4C Peak Hybrid unit. Mike has worked with the company for many years and assured me the electrical would work out with this model as well, and it was immediately available for shipping. Roughly $8000, done. So, I had my electrician run a 220V line on a 40amp Circuit outside to the site, with the correct NEMA 6-20P plug installed. Cost add'l $1400. First warning, I had to contact them a number of times to get any feedback from Maria/Mike regarding a tracking number or shipping date. Sauna arrived on time, thankfully. When the sauna comes, it is packaged and weighs about 1000lbs. Finding the instruction manual is a bit of an adventure, as you don't know where it is within the boxes. I searched on-line and found a manual that tells you where it is in the boxes. My son and I set about building the sauna, following the instruction manual carefully, which unfortunately I now know is completely deficient. So, now we have all five walls connected and the roof is placed on top. At this point, the instructions tell you each of the roof struts to build the peak are Labelled "A" to "A", "B" to "B" ... etc. This isn't true and there is no labeling. Additionally, the door isn't closing appropriately. I'm now rather frustrated and call Maria at Enlighten Sauna to express how poor the instructions are. Maria then asks me if Nelly, from their support system, ever sent me the documentation needed? This was never sent (email to prove) and when shared by Maria, I learn that a sealant is required for all of the panels to prevent leaking. This is also a complaint from another customer on the BBB Site. It is not mentioned anywhere in the instruction. So, I disconnect all the panels, go to home depot, get sealant and redo all of the walls. Also included in the instructions are a Harvia Heater manual with specification and safe distances from the sauna walls that are at variance with the design of the sauna and raise safety concerns. There is no real explanation in any instruction how the traditional heater is installed - you're left to figure this out. Now that I have the unit together a SECOND time, I set about connecting the wiring, and the plugs for the infrared are all backwards (eg. the bottom is on the top). Why? I call Enlighten sauna again and this time speak with Mike. It is because the walls, installed as per the instructions, are on the opposite sides and entirely 180 degrees wrong. Additionally, they have engineered the door panel incorrectly, with the locking mechanism backwards so that it needs to be slide UPWARD to engage. This is, of course, impossibility due to the FLOOR! If you review their instruction (Above) , the side panels are not drawn correctly, as the windows should have the smaller trim on THE BOTTOM and not on the top. Additionally, the locking system requires the last panel, the door, to drop in FROM ABOVE so that the locking mechanism uses gravity and pulls the whole walls together. It was, however, engineered completely upside-down with the locking mechanism designed to slide in from BELOW (see B7 above). At this point, I am livid, as I have a built sauna, roof included, and now need to take it apart a THIRD TIME, cutting away all of the sealant, damaging the unit in a number of places like the weak latching system, trims, etc and trouble shoot the design flaws myself. Mike and his engineer suggest I take off the hinges/locking mechanism off the door panel and switch them around or that we start with the last piece, the free standing door, and then try to connect the side panels all without the benefit of support. All of this is a consequence of woefully inadequate instruction - indicating they have never actually tried to use them themselves - and a fatal engineering design flaw in the door panel. All told, I've lost an additional 12-15 hours of my time and labor and the sheer frustration is palpable. I've mentioned just some of the inadequacies in the instruction manual, but the roofing, electrical connection, lack of electrical schema's, etc. are all independent issues. I'm now waiting to figure out if the electrician can actually wire the unit. The plugs they note in their manual, to which specification the electrician acted, are WRONG and the unit was sent with two giant 30 amp plugs instead. We now plan to hardwire the unit, but again, the needed electrical requirement have been a total headache and ultimately required Mike to speak with the electrician read more

One of the worst customer service experiences I have had to date, for any product or service. Please read before you purchase from this company. I ordered a sauna from them in mid- August 2019, and was told "3-4 weeks max" for delivery. I was fine with that, and was told I'd be updated. Arranged a small crew of folks to help me set it up, and told them to plan on mid to late September. Late September rolls around and I haven't heard a peep- no updates on shipping, nothing. I call them and leave at least 2 -3 voicemails and one email over the course of a week, before I hear back from them at all. I finally hear from Maria, who tells me the sauna appears delayed, and will be "another 2-4 weeks", and offers to send me a different sauna that can arrive sooner, which I do not want. When I express frustration that I've never been informed at all nor kept in the loop, she does not apologize but says "4 weeks is the outside limit. It might be two". I adjust accordingly, not feeling thrilled about the total lack of communication, but decide to keep my order. I then call a few weeks later still, with no update whatsoever, and am told to contact Mike, personally, on the phone. Now I talk to Mike, who does apologize, and has some professional humility and empathy, and says "it's likely to be early to mid November". He also offers me another model, to which I tell him I've already expressed I don't want that other model, thanks, and I tell him this is now way outside the timeline I was expecting and planning on, doesn't fit with my timing needs, and I'll think about it and get back to him/ them. Several days later I send an email cancelling my order. This is early to mid October. No response. I email again a week later, checking that they got my cancellation. No response. I email another week to 10 days later, and get a message from Maria who tells me to contact Mike with this, and call him, to which I tell her I'm overseas and really I've done my work here, and it's not on me to keep sending all manners of communication when I've done so much already, and she can contact him if she wishes. I confirm for the third time that I want to cancel my order, and she pleads to keep it, and asks if there's anything else they can do. I say no, just send me a refund. It's been 3 weeks since then, not a single response to those communications, and I've now sent 3 separate emails asking for a refund of the nearly $4,000 I have sent them, and am now threatening legal action- a million miles from my style. This is beyond unacceptable and unprofessional "service", if it can even be called that. It's unethical, and about to be illegal. Buyer beware. This is one of those experiences and companies you avoid at all costs. Literally. read more

I wish I could give this company and their sales reps Mike and Nallely zero stars rather than one star. My experience with this company has been the worst customer service I have ever experienced. I purchased a 2 person Sierra slope 5 months ago. I put a 50% down payment on May 9th and was assured I would receive my sauna by mid June. I was then told by Nallely in August that they finally recieved the sauna and needed the final payment to ship it. This was sent. I tried in vain to reach her to organize the shipping, but was totally ignored. Only after posting a review here, on Google reviews, did I receive any attention. "Mike" (no last name ever provided - big flag!) stated they were concerned about having the sauna shipped across the border. I did the leg work to ensure it could cross freely, organizing transportation and customs clearance. My shipping company simply requires the date and time for the sauna to be picked up from the warehouse so they can draft a Bill of Lading. I have been asking for this information for weeks. NO RESPONSE. Here we are, October 16th and NO sauna. I seriously question whether they even have the sauna in their third party warehouse. I have been given the runaround. I have no choice but to contact Visa to have a charge reversal and get my money back. The Better Business Bureau (BBB) rates this company an F for false advertising and refusing to respond to customer complaints: https://www.bbb.org/us/ca/burlingame/profile/sauna-equipment/enlighten-sauna-1116-904860/complaints BEWARE: STAY AWAY FROM THIS COMPANY! read more

We ordered a two person sauna from these guys back in the end of February. Due to the item not being in stock at the time, it took longer than usual to get to us. The company worked with us and went out of their way to make up for the delay. Once delivery was scheduled it came in the delivery window as promised, securely packaged. It took my husband and son in law less than two hours to unpackage and assemble the unit....even with my elderly father insisting on helping. As far as the quality I could not be more pleased. The unit heats up nicely and seems to work much better than one I had tried at a local spa (which is what made me want one). I, my husband and my mom all use it primarily for aches and pains. I also use it to assist in detoxing. Mom has arthritis, I have fibro and arthritis. We each use it daily. We've been using it almost two weeks now, and I literally cannot believe the difference it has made for my mom. She was gimping around and SO miserable, needing her cane to even get around the house. Well, I swear to God, she has not needed her cane since she began using the sauna, aside from one bad flare due to storms coming through. It's like it has shaved 10-15 years off for her. Her eyes are brighter, she's sleeping better, and so much happier. My fairly cranky doubting Thomas of a father has even had to admit it was a good purchase! Kudos to you, infrared sauna guru, for selling a high quality sauna at an unbeatable price! Also many thanks to Eric and Jacob for being so great :-) read more

I bought a 3 person, outdoor sauna from infraredsaunaguru about three years ago. I am very satisfied with the performance of the unit, it has worked like a charm. (Hint: the 3 person unit only seats 2 adults comfortably, unless you want to be intimate. Not surprised, expected that anyway.) I had some minor fraying of the material that covers the rear heaters that is more wear and tear, not a malfunction. I called to get new material and they were not only able to supply a replacement, but informed me the material had been upgraded to prevent this very problem. Representative was not only knowledge, but treated me professionally and promptly helped me get the problem resolved. Only issue I have had, and it was recommended that I only buy an inside unit, is the amount of time to heat up on cold winter days. This was also expected but more insulation could reduce the time to get the temp to 130 degrees. I use this a few times each week, and almost never use my hot tub anymore. Recommend based on my experience with the product and the company. read more

I must say that I actually like the Sauna and think that it is good value for the price. HOWEVER, the unit arrived with an undersized electrical cord. The supplier insisted that it was a 220-volt unit, they had sent with an 120V cord. There were also several broken pieces of trim. So far I have not been able to get them to do anything about it and they are ignoring my emails and calls. They have since offered to rectify this situation, so all is well. read more

Love our new Sauna from InfraredSaunaGuru. I worked with Jacob on my purchase, and he was incredibly responsive and helpful. We absolutely love love love the sauna. My husband was the one who wanted it, but now that we have it I realize how relaxing and helpful it is for all of my stress and aches and pains. Very highly recommend this company. read more

Very Disappointed. Heater in floor of sauna got so hot it burned our feet, then cracked the floor on first use. Contacted salesman and was promised a warranty replacement for the floor. It never came. Emailed, texted, left voicemails, they never replied. Warranty is worthless. Also, sauna takes forever to heat up and doesn't get very hot. Also seeing signs of water intrusion from rain. Would not do business with again. read more

I wanted a sauna on our new deck, but space was tight. Infrared Sauna Guru worked with me to build a custom sauna that would fit in the space available. They we outstanding to work with, the sauna fits perfectly, and I would strongly recommend this company. Jacob was get to work with and provided outstanding customer service. read more