Very grateful to Zach! I left my prescription glasses in a rental we had returned, and didn't realize it for a while because I was using my rx sunglasses (I'm blind). I freaked out a little bit and called the golden branch. Zach checked and surely enough, my glasses were still there! I was able to go back and get them, and now I can see indoors. Thanks Zach, you went above and beyond for someone who technically wasn't even your customer! I'll always appreciate that and will go to this ERAC for any car rental needs in the future. read more

Had such a great experience during our stay in Golden! The team was very friendly, professional, and provided excellent service. We truly appreciated that during our visit. We'll definitely be back if we return to Golden. Thank you! read more

I have rented here at least a dozen times over the last year. Usually I have had great service, but after the issue and interaction I had today, I will no longer be renting from this location. I called twice this week to confirm a pickup in the morning, and after 45 minutes of no one showing up, I called the store and spoke to the store manager (Louis).There was no apology for being late, no accountability, and I was actually blamed for the late pickup this morning because of a previous error this location made. I inquired about the two confirmation calls I had made for the pick up, and was told that by Louis that he "didn't know anything about that." I understand that sometimes people run behind, but not apologizing and taking accountability for the mistake is unprofessional and poor customer service. Just be warned, if they mess up and treat a customer who frequently rents from them this way, how do you think they'll treat you? read more

Gary and his team have been incredibly helpful as I have needed a rental car for 3 weeks +. Very accomidating and can always take care of me last minute! read more

-Edit: This is an email I sent to care@enterprise.com Saturday morning, 09/27: Dear Enterprise Customer Service Team, I am writing to express my frustration and request immediate assistance regarding the unresolved recovery of a rental vehicle currently stuck in my garage at my house. Despite my efforts to work with your team, the situation has been mishandled, causing significant inconvenience and disruption to my daily life. Below is a timeline of events (yesterday): 3:30 AM: I contacted Enterprise and explained the situation, including the garage door height (82") and the need for specific towing equipment. I was assured a towing company would contact me. 12:03 PM: I called the Golden Enterprise office and was transferred to Enterprise National but was disconnected. 12:46 PM: I called Enterprise National again, and they apologized for miscommunication, promising another tow company would call me. 1:49 PM: I received an automated call stating the tow truck would arrive in 32 minutes. 4:01 PM: I called Enterprise National again and was informed the first tow company couldn't complete the job. A new company was dispatched. 4:19 PM: I received a text stating the tow company would arrive in 90 minutes. 4:57 PM: I received a second text marking the service as completed, but the vehicle was still in the garage. 4:57 PM: I called Enterprise National again and was told different equipment was needed, and it would take 24-48 hours to resolve. 5:14 PM: I contacted Denver West Towing, but they couldn't assist without Enterprise's permission. 5:30 PM: I visited the Golden Enterprise office, where I was refused a replacement rental until the first vehicle was recovered. This series of events has left me without transportation and with no clear resolution in sight. I have been patient and cooperative, but the lack of communication and accountability is unacceptable. I kindly request the following: Immediate action to recover the vehicle using appropriate towing equipment. Authorization for Denver West Towing or another local company to assist if Enterprise's towing partners are unable to complete the job. A replacement rental vehicle provided without further delay. Please prioritize this matter and provide a clear timeline for resolution. I am available to discuss this further. Thank you for your attention to this urgent issue. -I never received a response to this email or to a contact form I filled out online. -Hopefully last edit: Friday 09/26 As previously mentioned, they said I would be contacted about a tow in 24 - 48 hours. Saturday 09/27 9:00 pm: I decided to call customer support again. The Enterprise employee implied that there was nothing in their system to contact me in 24 to 48 hours as promised! He put a new request for towing in. I was contacted by the tow truck driver that evening. Sunday 09/28 1:20 am the tow driver showed up. Ten minutes later, the car was towed! read more

They called us the morning of our rental to say they don't have any cars. This location used to be good, but it's going downhill fast. Edit: the point is, enterprise is allowing people to reserve cars without having cars to give out. They know how to take the reservation, they just don't know how to "hold" the reservation. And that's really the most important part about being a car rental company, the "holding." read more

It took some time to get waited on even with people standing around but maybe that wasn't their job. This was a rental while my car was getting serviced for recall so I had no control over what I'd get. They tried to give me a mini van first. Said I don't drive vans so guy that waited on me contacted another place to get something I'd like. Muscle car! The did a good job picking me up and dropping me off though. read more

I rent from here when I take my car in for service at Stevenson. Always had good customer service and no issues.

Today I went to pick up a reserved car by my insurance company, guy who attended me denied me the service because I brought my instruction permit to identify myself, he said only driver license is accepted to pick up a vehicles. There was a guy I front of me that had no drivers license to pick up a car and they accepted him a different proof of identity, when I asked to use my passport to pick up my reserved vehicle guy who attended me said "only dl is accepted like form of id" why they allowed the other guy to pick up a rented car whit no drivers license and why they denied me the service if I brought my instruction permit issued by the colorado dmv like a proof of identity, I offered my passport like proof of identity as well but they denied me the service, no matter I already had a reservation. Now I have a lot of problems because they denied me the service and there is nothing o can do. read more

The folks here are always helpful and courteous. We live nearby and this is our go-to location for a car rental.

I'm updating my original one star review to four stars since the District Manager, Ryan Gomas did reach out to me and had a genuine interest in my concerns. He listened to my side of the issue and we reached an amicable resolution of this matter. read more

I rented and returned a vehicle from the Lupine St. Enterprise with no issues. Days later I got a call from this branch informing me of significant damage to the vehicle - damage that was not present when it was returned. An agent even did a walk around at the drop off and sent us on our way. Enterprise is now holding me responsible for $4,500+ worth of damage that I had nothing to do with. I've been appealing this for months now. It has been a nightmare. Enterprise has been completely unhelpful. I've asked for video and photo evidence with no reply. Do not rent here, and if you have to, take your own personal photos and videos of the car before and after. I wish I had done so. read more

Car was given to me to rent because a driver hit me. The accident was deemed her fault and so finally after waiting a month got the rental. People were nice when I picked up. But the insurance company accepted liability and now isn't paying. So Enterprise charged $794.00 plus my $50. To my credit card. I did not know this and I had a major surgery on the 23rd of May ( which enterprise was well aware of) and got an infection that is antibiotic resistant and they just grew a sample and got the right one. So I almost died. I am a single mom and a social worker that works with geriatric and severely mentally iss patients. But this surgery put me on lWOP so I'm broke. I explained that I have to have the car because I have to be able to show the Drs I can drive before I leave. And hospitals after my illness will not let you take an UBER. So the insurance company works closely with Enterprise and it should be all paid for. So I am still in the hospital with no money for groceries for my 20 yr old son who is home by himself with our doggies. And all my credit cards are maxed for copays and this rental car. I called them several times once even coming out of surgery. And they stated " we are going to take the money because somebody has to pay" I asked if they could reverse the charges due to my circumstances. They Declined waiting till I was out of hospital. So this whole experience has been horrible and the car that the girl hit I actually bought from Enterprise car sales last September. The girl hit us on January 2 and I didn't get a rental till March now this. So I have only done positive reviews for businesses . But this was so disgustingly unkind knowing that they needed to get the money from insurance not a single mom in the intensive care. If you Ever rent from The Golden store make sure you do not give them any credit card information if you don't have it to lose. And because they charged these amounts without my permission so it's obvious they know nothing about business Ethics. So in rambling because I am sitting in the hospital trying to figure who I can borrow money from to feed my son. And that is ridiculous. I pay my bills on time but didn't just have $800 on my debit card. If they would have called before they did it maybe a family member would have helped. THE BOTTOM Line is this location ( and I don't know if they are privately owned) but they don't care who's fault the accident was etc. So I am paying the price financially, emotionally and physically because my son and I are scared. We have $100 left till I get out. So I would not Ever recommend this Golden location to anyone. They are bullies , insensitive and inappropriate. They are nice cars are clean etc. But if your car is in the shop because Denver Auto shops are. Expect them to just take your money and leave you with no way to resolve this it's been so hurtful and just disgusting. Thank you Heather Snowden -Enyeart BA,MSW,LCSW. read more

Let the 5 star review begin. It was very difficult to find an enterprise location that had a vehicle to rent. I had difficulty calling to get anyone on the phone. I would later find out a trick to press the * button to help get through. I was also told that as a last resort, they always have vehicles at the airport for a higher price. Finally after a long day of searching, Philip the manager answered the phone from the Golden location and offered to help me get a vehicle that would be turned in before they closed. Philip was nice with his attitude and communication. When I arrived, I spoke with Gus. In addition to my drivers license, they needed two additional proofs of address because I was using a debit card, instead of a credit card. I thought Gus was giving me a hard time, but he communicated some of the recent experiences that they have had that helped me to understand the reason for the extra precautions. That's a major plus to do when dealing with someone who is unfamiliar with the workings of renting a car. Well done Gus for helping me to understand where you were coming from. Remember to keep doing that with the newbies. The main reason for the 5 out of 5 stars was the first class service from Andy. I could tell that when he was showing me the 2020 Nissan with California license plates, that he had given that speech hundreds of times before. Yet he still found a way to make it personal, avoiding a robotic tone. He seemed to genuinely care about sending me off the right way and answering any questions that I had. Andy shared where I could leave my older vehicle for a couple of days near the location. Andy helped to guide the best insurance to purchase without the feeling of a used car salesman. I love that I had unlimited miles for a couple days for the total price of $244 dollars. There was an additional $200 dollar deposit that did go back into my bank account a few days after my return. The vehicle ran wonderful and I felt similar to Cinderella when the fairy godmother transformed her transportation to the latest and greatest. Adjusting back to my vehicle was a bit of a sad moment, but now I know where to go for future trips. I was pulled over 3 times in Kansas on 9/11/20 - I think the California plates may have been part of the reason in addition to the vehicle looking sporty. Not one ticket was given each of the three times. Each time I was pulled over it was for something ridiculous, like not leaving the blinker on long enough when changing lanes. Get a vehicle with the same state plates as where you are going to be traveling and that is not too sporty. Plus never drive on 9/11 when every officer from Kansas is on ultra high alert. I was able to deposit the keys back at the location around 2am in the morning when the store was closed and parked the Nissan right in front of the store. Being pulled over 3 times really was a bummer, but on the part of the Golden Enterprise Location, it was a pleasure to deal with Philip, Gus and Andy. The sound system in the Nissan was top notch, the ability to see the amount of miles before empty was super helpful, and the luxury of the vehicle was excellent. read more

Enterprise Rent-A-Car - A full tank got me around 588 miles. It showed the countdown before empty. - Car Rental Near Me - Golden, Colorado

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I rented a Subaru Outback for 30+ days from this location during an insurance claim. Aside from automated check-ins at rental places, this was the easiest in-person checkin I have ever experienced at a rental shop. Since I called ahead and specified a vehicle request, the car was ready and waiting for me. I had issues with my insurance and this Enterprise team was super flexible and a delight to work with. 10/10 I would rent from this location again. read more

Rather than returning an item of value to the rightful owner, whomever cleaned out the car pocketed a $70 pen and case. I only went from there car in which I had it, to my vehicle and home, yet it was not reported found in the car... B.S. read more

If I could give 0 stars I would, I rented a car in California and it started over heating, came to this location after road side assistance said they would give me another vehicle and the manager refused to do so, The only option he gave us was to take it to the mechanic shop, my response was, "I'm on vacation how am I suppose to sit at a mechanic shop all day" The manager didn't care or to help us, and was extremely rude and careless. DO NOT COME HERE!!!!!!!!! read more

Filthy car, covered with road dirt, windshield, can't see out of. I mentioned to the blond woman as she inspected the car, didn't bother her at all. If there is damage under all that road dirt, I am not responsible for it and for now, I get to drive around in a dirty car.. Unprofessional! I wish I could add pictures here. read more

I have rented vehicles from Enterprise for a number of years and have been mostly happy; sometimes ecstatic. I have also used them quite a bit for business purposes. What occurred at this location has never happened to me before. I rented a car 4WD so that I could attend the XGames. Made arrangements to pick it up after work and showed up to do just that. I game them my card and ID; they don't like that it's a bank card. Do I have any other card? Being credit conscious, I do not. The "woman" behind the counter aggressively asks me for two forms of utility bills with my name on it, or the websites for me to log into for said info; as some sort of credit reference(?). I don't just have that kind of info just on me... and my utilities are split and I don't have all of my log-ins/passwords memorized. Anyway, her attitude towards me stank. By the way, the guys behind the counter were alright. The "woman"; not so much. I am trying to pay you for the use of your vehicle. You have my ID and bank card, and I am standing right in front of you. Work with me. Sheesh! I will never go back. read more

Insurance company was responsible for putting us in a similar vehicle after ours was hit. We live in the foothills and owned a large 4wd SUV. I called and set up a 4wd SUV rental. We found out during a snow storm that the VW Atlas SUV they gave us was actually 2wd. This dishonest bait and switch put my family at risk as the vehicle was unsuitable for the winter conditions around our home. read more

Bad customer service. Inconsistent with polices using a debit card. 1st time ok 2nd time not. Walked to get there had a reservation they need to update their system to prevent future occurrences. Needless to say my last time using them. Review update. Used them again due to how close I live to this location. After understanding the policy now, I had no issues with their process. I still believe better communication on the website should be better addressed when making a reservation. Overall happy with my last experience. read more

This place will take advantage of you if you are desperate. I needed a car when my pickup broke down and rented from them because the guy at the dodge dealership said it would only be $35. Ended up paying over $80 and the worker AJ never warned me about the "young driver fee" that was going to be tacked on. Didn't even notice it until I got my receipt by email the next day. A few pointers. 1) Be upfront about prices and fees. 2) offer the option to get a paper receipt not just an email. read more

DONT EVER GO HERE! I booked a car online and then I got a phone call asking me to reroute my pick up location to a location that was 20 minutes out of the way. I went to this extra location without any corals. I showed up I already paid online for the car and extra coverage. They refused to use my major credit card for the deposit. They wanted me to jump through several unnecessary hoops to use my debit card and then their lack of common sense is infuriating. I have a private employer and after showing them my paycheck stub like they requested they said "they don't know that company so they won't except it"! So because you guys are unaware of my employer you can't rent me a car? This was the assistant manager Megan telling me this ridiculous reasoning. Megan was not only short,rude, and ignorant she was displaying such vial behavior in front of her coworkers including a gentleman named Andy who just looked completely lost like a deer in headlights. This was the absolute worst experience! Please never go here and avoid interacting with Megan that will just be a waste of your time. read more

Enterprise Rent-A-Car - Car Rental Near Me - Golden, Colorado

I had a reservation with them in March, but the weather kept changing (yep, Rockies!) and I had to change it several times and then finally cancel. They were incredibly helpful and friendly with every call. I dealt with the manager, Phillip, so I thought ok, well he's the manager, but then I dealt with a young woman named Megan and she was equally sweet. Boy you can really tell a well-run business when you encounter one: the people are happy and friendly and that makes a difference. read more

So a few weeks back my wife and I were in the area for a wedding. We decided trying to Uber or Lyft everywhere wasn't the best option so we thought we'd rent a vehicle. We went online and booked with Hertz. THIS WAS A MISTAKE. We schedule out pick up for noon and when we showed up the location was closed, at noon. I spent 20 minutes on the phone with Hertz customer service and they did nothing for us. So I called Enterprise and talked to Andy. He let us know they could get us right. Just as we were about to head over another man pulled up to the Hertz and had the same situation and was trying to get a truck to help his son me. We brought him with us to enterprise and within 15 minutes of arrival both Andy and Phil had gotten all the paperwork handled, pulled up the cars, and handed both of us our keys. Because they were so responsive and cordial they gained two new customers in the last minutes of the day. I can't stress enough the excellent level of customer service and professionalism that was shown. Solid service. read more

I've rented from this Enterprise 4 or 5 times and it has always been easy and quick, no issues. Two of our rentals followed accidents and were subsidized by our insurance. Totally hassle-free experiences. The staff are all following Covid guidelines and the cars have been clean and issue free. I wouldn't hesitate in renting from them again in the future. read more

I've rented twice from here since it's the closest to my house and their rates are really competitive. The staff are really friendly and have good guest service, however wait times are sort of ridiculous. Both times I had to wait a while and heard other people getting upset because of waits, but I haven't been in a hurry. I suggest getting it the day before you need to leave. read more

Clearly the reviews here are old and prior to the awesome team they have at Enterprise on Lupine in Golden. This team is constantly hustling to ensure every customer is treated with respect. They work very hard and move customers though efficiently. I've been renting cars from them every other week for over a year and they are the best customer service team I've worked with yet for car rentals. I'm grateful for their consistent, superior service! read more

Was an alright experience with enterprise. I'm not sure if they had enough staff the day I rented a car or what but I set my appointment up a week prior to accommodate taking my car in for repairs before work. My pick up ride from the auto body shop was set for 8am, no one arrived until 8:45. When we got back to the rental office there was a line. I was late for work. read more

They doubled the price of my rental after verbally saying it would be half of the charge on my credit card! Beware and watch your credit card bill. Turning them in for FRAUD. read more

I guess the reviews here are older ones, and they would almost have to be based on what I saw. My experience here was great and couldn't have been better. Emma and Rachel were extremely nice and helpful, and the car was immaculate. Apparently earlier that day they had been slammed, but when I got there it was a very quick process. Regardless, Emma even apologized to me for the wait the day I picked it up, which was all of maybe 5 minutes, if that. They also gave me a ride back to the dealership down the road so I could pick up my car, which I guess is a standard thing they'll do, but they got somebody to drive me right away, and Richard was very friendly as well. Couldn't be happier with my experience at this location. read more

Rented from them recently when my car was in the shop for the weekend. As usual, their pick-up service was convenient, and service professional. I did have a little problem with charges related to leaving the car at an after-hours drop location, but they quickly resolved it and refunded the overcharge without hesitation. (In case you're curious about the details and the resolution: I picked up on a Friday afternoon, only needed the rental for 24 hours. I told them that at the outset, they said that the office would be closed at that time on Saturday, but I could leave it at their after-hours location. You're probably already guessing the rest: they charged me for the two additional days until they checked it in when their office reopened Monday morning. Yes, that is common practice and is in their fine print, but I felt that since they had offered it at the time of rental, they should only charge me for the one day. And, as I said before, they did quickly refund that money without question, so kudos to them!) read more

I rented a car through this location while I was getting hail damage fixed on my car. I rented a car for a week. The Nissan Altima I rented was very clean and I had no issues in week I drove it. This location has exceptional service, is very professional, and the staff worked very quickly to check me out when I returned the vehicle. I would definitely recommend. read more

Location gave me a rental car with license plate expired by more than 3 months....Enterprise has the worst customer service I've ever experienced beginning with their people in roadside all the way up to their area managers. Never rent from Alamo, National or Enterprise.....You've been warned!!!! read more

I am very impressed with this Enterprise location. Last Friday I rented a car to visit my parents in South Dakota. The manager, Orion, and assistant manager, JL, had the car ready for me at 7:30am. The service was professional and efficient and I was on the road by 8am. I will use them again and would recommend them to family and friends. read more

The man that picked me up, I believe his name was Ron, was the best. The guys at the front that helped me get the car were also great. Went back to add on another driver a few days later and Charles was pretty unfriendly. Got $30 in fees for using the toll road. My own fault for not realizing what roads I was using, being from it out of state. read more

Car problems suck, it's a fact. Having my truck in the shop for 87 days, definitely rough. But these guys, Orion, Trey, JL ..all made it a little bit easier to take. I rented a jeep renegade for quite some time because I was considering buying one...vehicle was great, they always tended to my needs and were very patient with me. I am super grateful for these guys!!! read more

These guys are great. Brian helped me navigate the aftermath of a very frustrating auto accident and I am so grateful for his help, as well as that of the rest of their staff. Best service I've had in ages. read more

I contacted them as requested on April 8. After no less than 4 email promises from their "Care - Enterprise, Group Email C=are@enterprise.com" that I would be contacted by someone from upper management, I have yet to have them follow up on this. Disappointed in Denver read more

Enterprise Rent a Car worked with Nissan for Servicing. Service was great. Car was clean.