I had rented cars from this location before. My Land Rover broke down so I had AAA make arrangement to get a rental for a day and was planing to extend it from my pocket. I also did go to the location to meet with Peter Brios to make sure I get an suv today at around 2:30 pm. When arrived another gentlemen was there and he knew nothing about my reservation nor was acting as if he wants to help. Meanwhile peter arrived and started helping another person who arrived after me without reservation. While the other employee was explains to me about not having an suv Peter was watching me and said nothing. Very unsatisfactory service. No customer service what so ever!! I would have fired both of them if they'd were my employee on the spot. Bad attitude!! The first time I rented a Tesla from them two weeks ago the car was extremely dirty in and out with no charge left in it read more

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Wow, this place is a piece of work, first of all it looks someone house.. you pull in and there no parking anywhere just stacks of cars blocking any kind of exit.. cards behind you have not where to go.. no one at the front desk.... Then when your trying to find some way out of this maze of madness.. you finally see some tall young worker walking towards the building not offering any kind of help, I ask how do I get out of here.. he laughs and right there.. and where dose he point too one exit where a car sits blocking it .. with a smirk like I'm crazy .. will never go here will never tell anyone to go here and after reading this.. I hope you avoid this location.. I do hope not all enterprises are like this.. I wish they had a way for a zero star.. read more

Ok so I rented through Expedia and they didn't have the suv I wanted only big ones and I just didn't want a big one... I was hungry, tired and grouchy felt kinda bad for the guy working he was alone and it was pretty busy and here I am grouchy with a tad of an attitude. He said he will try to get me a smaller suv but I had to wait... so my kid and I went down the street to eat.. in much better mood I returned and he had an sub for me! He was so patient despite my not being so pleasant. Not his fault they didn't have suv as the one that was returned had to go in for service. Anyway the service is great net time I think it's better to book directly through rent car instead of third party. read more

Christian was quick to get me off the phone and not help with my reservation claimed he was too busy, he stated he had zero cars available for rent, so how could he be busy? I would not recommend working with Christian as hes unprofessional and quick to get rid of you. Ive rented many times from this location and they would help me till I was able to get a car rent. read more

Christian was the most helpful person I've ever had to work with when renting a car. I was rear ended and came in unexpectedly without an appointment. He had a long line of clients but acknowledge me upon arrival and made me aware that I would be waiting just a few minutes as he processes the people in front of me. Fast forward to drop off, in my experience there is never a dull moment in customer service as he had a client that was let's just say "not a happy camper " but acknowledged that individuals grief while acknowledging me upon my return. He took care of me from beginning to end and would highly recommend him and this particular location. If there were six stars, Christian would get them! Big thanks to Christian for making my rental car experience a smooth and simple one. read more

Great customer service at this location no complain complaints for sure. Would use them again.

Had an amazing experience with Enterprise Rent-A-Car! The car was in excellent condition, clean, and ran smoothly. The staff was friendly and efficient, making pickup and drop-off super easy. Highly recommend!" read more

They sold me a car that had a busted transmission. Broke in a year and a half and now I have to pay for an $8k transmission replacement. Im up to my eyeballs in debt because the transmissions are most likely not maintained and Nissans have very touchy CVTs. They need to be serviced regularly. I'm really disappointed and sad because the car only had 60k miles on it and its a 2020 model. read more

I have been using this location for several years and have always had a great experience. This time Megan helped me out with exceptional customer service. She is super friendly, knowledgeable and compassionate. Highly recommend just for the customer service alone. read more

From start to finish quick professional service with a great attitude and stellar personality. Meghan was very knowledgeable and she was wonderful to work with. Everyone was quite friendly and my rental car was perfect!!! I recommend doing business with them. read more

This is seriously the best place to rent a car!! Matt is so amazing! Megan is great!! They are so friendly, efficient and helpful! Do yourself a favor, rent a car here!! I will never go anywhere else!! read more

Horrible service. I reserved a car and when I show up they don't have any. Their excuse was we're waiting for other people to return cars. How can you reserve a car you don't have? read more

They are the best. Their service was top notch. I have been a long term client with them since 2021. They were able to picked up the car from Firestone which made my life easier. Meagan and Matt were the best. Thank you so much. read more

Been here a few time to rent a car and every time it's a very weird experience with employees, physical footprint of the building and car yard and wait times. Employees seem unprofessional, it's almost like it's a training site before you go to a real enterprise, they only have 15 cars due to lot size and there is always a wait due to lack of employees and them not prioritizing customers. Overall, a bummer of a place to grab a rental car. read more

Amazing staff Megan and all the employees are very helpful and busy , they are busy but they WILL really take care of you second time going back due to their service and quick solutions if there is any inconvenience, very helpful , I will be going back to them for future rentals read more

Renting a car is typically something I consider to be a headache. I had to rent a car for a couple of days since mine is in the shop, and all I can say is I wish every car rental experience were as easy as this one was. The location is easy to access, the associates are polite, everything was quick and efficient. I do not think I was even there for ten minutes total, between the pickup and drop off trip combined which is awesome. When I dropped off, the associates even offered me a ride home. If I have to rent a car again, I will definitely go to this Enterprise location. read more

At first I was going to leave a shining review, but after being blind sided, I can no longer do that. I rented a car through my insurance because my car was in the shop for month long repairs. I get there and they only had a few cars to choose from. I picked the cheapest one they had. Added on the insurance which I later removed and I just paid the tax. Put down a $100 dollar deposit which is standard for using a debit card. I returned the car a month later when my insurance coverage ended on the rental, and the car was fine. I was expecting my deposit back. A week later I called about the manner and I was told that it wasn't a deposit and that it went toward my charges...I paid over $400 dollars out of pocket in conjunction with the $900 my insurance covered and that's beyond ridiculous. They really screw you with the up charges that they should really just be upfront about, especially in this economic climate. To add the icing on the cake, that was for the second car. The first car they gave me pretty much had an empty gas tank, and I had to go out of my way to come back and return it which was a huge inconvenience to me because it needed an oil change. If my car needs to go in the shop again, I'll rent my car from the airport. At least the agents are upfront with everything and the cars come with a full tank and an oil change. read more

We arrived after making a reservation and they had given our car away. Jason the manager did not care, had zero concern and was more concerned about getting other customers into cars than solving our situation. We had to advocate on our behalf to fix the issue. Enterprise has gone downhill substantially- used to be in suits and had fantastic customer service- now looks like they will hire anyone off the streets with zero customer service skills. The only shining light was Luis- he was kind and helped us eventually get into a car. 7/2/23- I emailed all of the details as requested. Waiting on response from Enterprise read more

Great service and quick drop off and pick up from a local repair shop. Personal friendly service from all. Thank you!

Isaiah Prado is the best and most helpful representative we have met! He made getting into a rental so Easy. Not to mention he was very attentive, he assists us in moving all our belongings back and forth. Professional and polite! Isaiah made this experience amazing!!! Thank you for making this a breeze . We appreciate your professionalism! The next time we need a rental car we will come here because of YOU! read more

I have a great experience here in January. The Manager was great. She was the only person I interacted with and the whole thing was over and done in 10 min. read more

The manager is amazing. She was efficient, courteous, professional and pro-active after I had an encountered a unexpected delay during the check-in process. Due to her 'can-do' attitude and all that she did to enhance the customer experience, I will absolutely rent from this branch again. The branch manager really went above and beyond to attain customer satisfaction. Thank you. read more

If you have been to this location then you already know. Amir and his team are some of the nicest and most helpful people I have ever met. They have assisted me twice when my car had to return to the shop. Always going above and beyond to make sure I get a car I am comfortable with and enjoy. Renting a car can be a hassle but they made it pain-free. It is going to be hard to ever go to another rental car location because I know I am not going to get that same experience that Amir and his team provide. read more

Best enterprise I have ever had the pleasure of doing business with. They went above and beyond to accommodate me. Very quick and friendly service. They were very helpful in getting my reservation transferred over from another enterprise and working with my insurance company. Quick and pleasant experience! Would definitely recommend this enterprise. read more

Sean was awesome!! Super helpful and made the process easy and quick. I came in for a rental while my car was in the shop and he helped me out. Rented out the Tesla for almost 3 weeks and everything was great! I will back for my future rentals and I will recommend people here at this location! I got picked up from the body shop and they took me to their shop read more

I recently had to use their service. It's so easy to rent a car. All you need is your license and a credit card. Tom helped me out and he was friendly. I was in and out. read more

The ladies at this Enterprise location were super helpful. It's a small location and they don't have a ton of cars so when we showed up we sort of got what we got. But after a couple of days we needed a more appropriate vehicle for our needs and they were able to swap us out with minimal hassle. Return was also easy. Location is small but clean and so are the vehicles. This is my go-to location should I need another rental. read more

Wanted to shout out Tanaya Bright and Michael Johnson for giving outstanding customer service. I was in and out within 10mins and got to choose which SUV I could rent for my brothers San Diego trip. Thanks to both of you for making his birthday weekend enjoyable! read more

Needed a temp rental while my car was going through repairs. Organized a late complementary pickup from my apartment. Unfortunately missed the initial call (my fault), but called back and the driver turned around. Had to complete the checkout process past close, and the employees there were very accommodating. All in all the process was seamless, the service was great, and would recommend these guys if you need a rental. read more

i want to take time to write about my experience with the Enterprise rent-a car for this location which is in Tustin. i had such a great experience from the time they called me to get me scheduled to pick up my car until the time i dropped off the car. The staff is very friendly and very helpful. The day i picked up the car i dealt with TATUM who is the assistant manager and she is so sweet, friendly and helpful. she gave me the car i wanted and was so great about it. Today i called the place about my refund and TATUM was so helpful and friendly and she is so pleasant on the phone. she resolved my issue and i am so happy that she was there today to help me. i highly recommend this place if you need to rent a car. read more

I am a fully satisfied customer!!! I give Alex and this Orange enterprise location a 5 stars on their customer service, expertise and knowledge of insurance and procedures!!! Highly recommend! read more

Enterprise Rent-A-Car - Audi A5 - Car Rental Near Me - Orange, California

do not misrepresent that you reserve autos. reservations do not guarantee you get the car you thought you had reserved. a waste of my time to figure this out online and with a rep on the phone. good thing? at least i got to talk to a live person wow! read more

I guess for the Last 2 days we have been trying to get a rental that's now a Kia or a Hyundai. I'm still told today they won't have anything in till 230 pm. This is ridiculous that they can't get a rental while my car is in the shop! I guess I will have to find another car rental company! I'm disappointed with enterprise because I've rented from them a lot & never had an issue like this before! Don't recommend! read more

Javier Z. made my car purchase process run smoothly . he answered all the questions I had.. and also gave me all the details - no bs . I've had the car for one week now and I absolutely am enjoying every bit of it. . good car for a good price! everyone there is so friendly and helpful ... which I love !! btw it's best to go check out their inventory in person than online read more

Didnt think much of getting a rental car except for all the paperwork I thought I would have to sign. The upsales every step of the way. Yet Shaun made this such a quick, and paperless process for me. Not only did he make sure I was taken care of, but he constantly made sure every customer was attended to. Even the ones who were waiting in line he made genuine conversation with while processing other orders. Customer service like the kind Shaun brings is the reason I keep coming back to Enterprise Rentals. Thanks Shaun read more

I scheduled a reservation with a week in advance, got there they didn't have it available, they drove me to another location where they didn't have any vehicle available either after I waited more than an hour! The guy helping me call his manager, she said they couldn't do anything and that couldn't help me, I'll had to figured out by myself. I had to take a Lyft to another location 4mins away from where we were, lucky they had a vehicle I need it. I had previously been to this location (Orange) and also had issues! But today was the worse! read more

Are usually have a hard time at other enterprise locations but this one in particular made it super easy for me thanks to Mike! He made sure I was taken care of from beginning to end when I returned the vehicle, amazing customer service. He is a gem in your company, give him a raise ASAP! Thanks Mike ! read more

Great customer service. They made the whole process very easy and very fast. I was in and out in about 10-15 minutes when picking up and returning the car. I will definitely come to this location again if I need to rent another car. read more

My experience with you company has been and continues to be horrible. After the horrible experience coming in to rent the car then the difficulties in returning the rental car there is now an unexplained withdrawal from my account for $14 on 12/19. I've spoken to Steven in the Orange office 4 different times in the past two weeks regarding this debit with no resolution whatsoever. He suggested it may be a toll violation. It was not a toll violation since I link the rental car to my fast track account the day I took the rental car into my possession. I also contacted fast track and they said there was no violation on the rental car. I also have a copy of my statement showing that no charges have been associated with the rental car. Steven gave me the number to the corporate office where I have left four messages without any return calls. I am not exactly sure what my next step will be but I will make sure that everybody I know is aware of the horrible experience Enterprise has provided me. read more

Terri was so amazing she found the perfect car for me. Her costumer service was great. She helped find the car that met what I needed and wanted . She's super friendly but professional, just great . Everyone here was so helpful. It's been 1 week with my car and I love it. Thank you Terri and everyone else here at enterprise Tustin read more

Enterprise Rent-A-Car - Car Rental Near Me - Orange, California