DISAPPOINTMENT. My bf is a loyal customer to this place, every time he's been to Catalina he eats almost every meal here... and that was for about 4 years straight until a year ago. He even has their restaurant T-shirt because he used to love it THAT MUCH.
We came to catalina last weekend and ate here twice, and this last experience really disintegrated all loyalties to Eric's. It was my first time eating here, and Eric's looks like it would be a "cheap, quick" eat, laid-back and unassuming on the pier, with outdoor chairs and a pretty direct menu... and yes, it's ridiculously overpriced... $10 for 2 fish tacos, but it's catalina so we'll put our complaints aside.
The REAL disappointment is the lethargic, absolute indifference of the mind-numbingly SLOW, service for a place that is supposed to deliver easy, fast food. We placed an order for fish tacos, and they ONLY offer breaded and fried fish, no grilled fish at all. And even then, we waited AT LEAST 30 minutes for the Tacos. And when your restaurant is a food stand with open windows, you can at least look like you are trying to rush when a huge line of people are waiting for their food. But the 2 workers just dwadled around, taking their sweet time. Our Nachos, which were just pre-bagged chips that were to be doused in plastic government cheese, took them FOREVER to make. They didnt even grab our chips till 20 minutes later, and then it took them another 10 minutes to press the cheese machine. They just passed our chips around the kitchen and placed it in the back and forgot about it for a solid 10 minutes. Nachos with plastic cheese should take 30-seconds FLAT to make. Go to a Dodgers game.
It was frustrating and the first experience waS horrible, but we decided to eat there again for a quick breakfast the next day, before a long day of snorkeling, just because my BF loved this place so much. This time there was NO ONE in line, so we thought the service would be a lot quicker, and yesterday must have been a fluke. After literally 30 minutes of putting in our simple order of a burrito and chilli fries, I asked the cashier if our order was ready, he said it wasn't... I thought that was strange because, even I, the most incompetent of all cooks, can wrap up some canned beans and meat into a tortilla in 30 minutes. So I watched him and realized that he didn't even BEGIN TO MAKE OR ORDER till I talked to him at the window... 30 MINUTES AFTER IT WAS PUT IN. WHILE NO ONE ELSE WAS THERE. After that, our order came out in 5 minutes. RIDICULOUS.
The food is not even close to being good enough to justify that kind of wait or service. just 20 steps further down the pier, you can find DELICIOUS grilled swordfish tacos at Avalon Seafood & FIsh market for the same price. For some reason, Eric's is packed during the day, while the Seafood Market isn't as popular just because people don't walk that far down... In this case though, take my advice and if youre looking for something affordable and quick on the pier, drag your butt 2 minutes further for food and SERVICE that is WAYYYY better. read more