I recently purchased a new 2026 Mazda CX-90, and my husband and I had an exceptional experience!…read moreMyles was absolutely amazing from start to finish. He provided excellent customer service, was knowledgeable, professional, and made the entire process feel easy and enjoyable. We were also able to get a great deal, which made the experience even better. While we waited for the paperwork to be completed, Myles kept us entertained with his wealth of stories and genuinely made the waiting time fly by! We truly appreciate the outstanding service and would definitely recommend Myles to anyone looking for a new vehicle. Thank you, Myles, for making our CX-90 purchase such a great experience!

I had the pleasure of buying my car through Toshiya. He went above and beyond for us, despite the…read morerushing around we handed to him. He didn't give us the run around and made sure we were getting the right vehicle for our needs. Would def buy from again and highly recommend! Thank you Toshiya!

I honestly am so impressed with the service that Marissa and the team has provided our company with…read morethe past 2 weeks. Especially, if you are a corporation that works with a third party! I HIGHLY RECOMMEND! You will not be disappointed!

Had to get wiper fluid filled, drove in with no appointment and they helped me immediately! Awesome…read morepeople in the service side and great customer service

This was the 2nd time we have sold a car to Carvana and it was still great! Very easy to fill out…read moreinformation on the website and received a quote almost immediately. Plus, they were able to pick up the car that very day! The gentleman who picked it up was very good and completed what he needed to do very quickly - and he arrived exactly on time. Wonderful experience overall.

Very smooth and easy process. Michelle was great at point of pick up. I'm very happy with my…read morepurchase

Great customer service, friendly staff definitely coming…read moreback for my next car and honestly you should too

My experience here was 5star. Absolutely will buy from here in the future. Manar is tactful and…read morevery organized. Process was seamless and didn't take all day like other dealerships. Great place. Great inventory.

All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

I was looking for a 2016 Tacoma Off Road with crew cab and manual transmission and started my…read moresearch on Toyota.com. I've corresponded with 5 dealerships that asked me stop by to start the process and they don't even have the truck or any intention of locating since I wasn't physically there. Toyota of Gastonia was different, Dan Matkin send me an email and asked me to text him what I was looking for. We spend about 20-30 minutes texting and he was able to locate a truck and came to an agreement on the trade-in and purchase price on the vehicle. Granted Dan give me an estimated trade-in on the assumption that I was truthful with the condition of the SUV, the price was more than fair. I called and spoke with Nick Thompson and left a deposit on Friday and was called on Monday to inform me the truck was ready for delivery on Tuesday. We stopped by and dealt with Kevin Brown because Dan wasn't available, but he had handed Kevin almost all the paperwork and there was no bait-and-switch tactical involved. I was initially a bit reluctant, but Kevin was a great guy also. I was initially sold on the 2.9% for 72 months, but the promotion ended a day before while they were transferring the truck from another dealership. I did confirm the promotion rate ended through other dealerships as well, so it wasn't their fault. The best they had was 3.9% for 72 months, but Nick Thompson was able to meet me in the middle due to my credit score and off we went to the finance manager at the sister dealership at Mazda in well under 30 minutes. We planned on transferring the plate from our existing SUV to the Tacoma, but didn't realize that that wasn't possible if my wife, who financed the SUV, wasn't on the loan also. So in the middle the singing we had to start over again to add my wife to the loan and registration for the Tacoma and spend an extra 30 minutes. Jay Kumar, Finance Manager, had another customer waiting but never appears to be frustrated and he educated us on the different service contracts but was never pushy. We left after 90 minutes after arrival to take delivery of the Tacoma. But it doesn't end there, a few days later we received a tin box with cookies which were actually pretty damn good. I also had to text Dan again to get an official odometer reading so we can cancel the existing service contract on the trade-in. He responded promptly and still provide excellent customer service, even after the deal had already been closed. Buying a car at Toyota of Gastonia was by far the easiest and fastest car purchase experience for me and I've purchased new on several brands such as Acura, BMW, Honda, Nissan, VW and now Toyota. As with anything in life, your miles may vary. It all depends on who you get on the other end of the line. Dan, Nick, Kevin and Jay are definitely assets to Toyota of Gastonia.

Absolutely the WORST car buying experience EVER.. Poorly trained staff did not deliver on what was…read moresaid.. Huge runaround of course AFTER the deal was done.. No manager has a working voicemail .. Mailboxes are always full.. Terrible customer service I have had to escalate my situation with Toyota Corp... Zero give a shit factor in resolving a very unhappy customer.. I do not recommend this dealership don't walk, RUN AWAY..

I always feel like family when I'm at Williams. Service and sales always takes care of me! I…read morewouldn't go anywhere else

Williams Subaru gave me a great deal on my brand new 2026 Subaru Outback last week. I shopped…read morearound, asked millions of questions and narrowed negotiations down to 3 dealerships, one was 3 hours away in Conway, SC and I was going to make a 6 hour round trip to buy there as they beat the price I got from Randy Marian Subaru, it wasn't by much, but I was going to make that trip on principle because the salesperson from Randy Marion that I was dealing with was being a smart @ $ $ and I didnt care for his attitude, and wanted to spend my money somewhere that appreciates my business and works hard to earn it. Thank goodness I decided to take one last look at local dealerships because I found that at Williams Subaru. They were very nice and answered so many questions without a hint of annoyance (I annoyed my own self with all my questions). I worked closely with the general sales manager, Arielle, at first, who is phenomenal and I can easily see why she is in that position. Then I worked with my salesperson Alyssa, who was equally amazing. They both have been blessed with patience to have survived through a customer like me! They respected my initial request for no phone calls, text and emails only as I was at work and cant be bombarded with multiple calls from multiple dealerships there. We worked 90% of the deal through text messages and they got me a great deal with the understanding I wasn't adding ANYTHING extra in finance. They were fine with that and did not push me at all. Once we worked the final deal, I talked to my husband and my son before coming and decided I was open to extended warranties, if I could get a good price, and I brought it up at financing. Tyler, my finance guy (who is the most "not pushy" finance guy you ever met) got me a great deal on a 8 yr/80,000 warranty and Security Plus (interior/exterior protection). I got rain guards and a $75 gift card for test driving the car, not to mention all the little cows they gave me. Ohhh, and it also saved me a 6 hour round trip to Conway to get the car I was going to get the following day. The one in Conway beat the price on the other one in Charlotte, Randy Marian, by a few hundred dollars, and I was going to make the trip on principle, and go out of my way, because of the way the salesman acted towards me at Randy Marian. I'm just so glad I took a second look and was led to Williams Subaru! I got the best deal of all 3, by far, and was treated very well, and it truly was the best car buying experience I've ever had! They are a great group of people, very efficient and I will refer them to anyone in the market I know, in the Charlotte, NC area. On a side note, my coworker asked me where I got my new Subaru this morning and when I told her she said she got her last one, the one she has now, there too. She feels the same way about Williams Subaru and the people who she's come across there. I haven't had any dealings with the service department yet of course, but she said she always brings her car for service there. She said they obviously have a low turnover because she always sees the same people back there and they are very fairly priced and great people to work with. So from front to back Williams Subaru is the best choice in the Charlotte area to buy a car from!​ I am very satisfied and extremely happy with my new car!!! Ask for Alyssa, you won't be disappointed!

I would not recommend this dealership. They sold me a vehicle knowing it had issues, claimed they…read morefixed the problem, but two months later the same issue came back. I later found out the repairs were never actually done, which left me paying nearly $3,000 out of pocket. Very unprofessional staff from sales to service and management. Save yourself the stress and stay away.

This place sold me a lemon, they have beautiful cars but they are in the business of hiding major…read moreissues with cars and selling them to you, the google reviews are incentives and also employees in order to get you to think they are doing a great job, they did faulty work on my car 2 x with paint that cracked within a month and put the wrong parts on my car and charged me for them. If you are able to read this, do yourself a favor believe this.