They have decent storage units but ridiculous how you can't reach corporate by phone to complain…read moreabout an employee(one of the numbers hangs up after a few rings). Unprofessional and inconvenient!!

Great place. Climate controlled. Easy access. Rates don't go up every other day. I like the…read moreplace

Upack provided great service from the time I called on a weekend evening (appreciated helpful…read moreservice on off-hours) and items arrived undamaged and on time from the Midwest to Hawaii. They quickly followed up with coordination questions and local transportation companies on both sides were friendly and easy to work with. Upack also did not badger me with endless emails and calls like other companies. Billing was transparent and competitive with other companies. Would recommend for anyone moving themselves!

Great experience moving with Upack long distance ~900 miles. They were easy to reserve, arrived…read morepromptly, picked up and delivered quicker than expected!

Clean, safe, great customer service and affordable. Would highly recommend over the Public…read moreStorage!!

Staff was great and easy to deal with. Respectfully answered all of my many questions. Gave an easy…read moreto follow tour as well. Highly recommend.

Victor moved my son from a studio in Lakeview to a high rise downtown on a friend's recommendation…read more I was a little nervous by their comparatively small footprint on the Internet, and the fact that there was no contract, but everything went smoothly! We reconnected via text the evening before the move. The crew showed up promptly and completed the job in two and half hours, complying with the move in regulations of the high rise. They also helped disassemble and reassemble The Boy's bedframe. Settled up by Zelle upon completion. Happy to support such a trustworthy, independently owned small business.

I had a great experience with them last week. Very professional and they got the job done in a…read moretimely manner. They also wrapped and protected all of my bigger items. I would definitely recommend them.

Just got my storage unit today Gabby was very helpful and…read moregreat customer service. I definitely recommend anyone looking for a storage unit to get one here. Thank you guys

Rick and Dave are AWESOME. So helpful and very professional. They have great offers... I was able…read moreto pick my special, 20% off for 6 months. I highly recommend.

I hired The Pros through Movinghelp.com to load my rented U-Haul truck. I explained that I was…read moremoving from Chicago to North Carolina, and I had rented 2 dozed moving blankets and wrap to ensure my stuff gets packed properly. Two young guys were sent out and they had 2 hours to complete the job. I have a 2 bed/ 2 bath apartment as well as a 1 car garage which had some items in it. The 2 hour window should have been plenty of time. It took them 5 hours to load the truck, which cost me double what I was quoted. I also did a lot of the work with them! They could not fit everything in the truck because they did not properly load it. My couch was dropped down the stairs, they scratched my headboard, and did not use the packing blankets I supplied them with even after I asked them to wrap certain items. They stacked heavier boxes on top of lighter ones which crushed and damaged some of my storing boxes, and stacked heavy items on top of my couch which damaged one of my cushions. I contacted them after they had left and told them I was not happy with the service, and did not feel that I should have to pay $190 when the job wasn't done properly and my items were damaged. I was told I should have said something when they were loading the truck... I am sorry but I thought they were the moving experts not me. I assumed they knew what they were doing. I was told they would talk to the manager then call me back. It has been a week now and still nothing. I ended up having to hire another company to come to unload and properly pack and wrap my stuff. They told me that if I had driven the tuck the way it was packed across country, the drive would have been unsafe and my stuff would have been damaged. When they finished everything was properly wrapped and they fit everything in the truck! Do not hire the Pros to help you with your move!!!!!!

We used the professionals for our cross country move from Chicago to San Diego! We got Nicolas F…read moreand his team. They were literal professionals. They stacked our POD and packed it so well. Absolutely nothing broke during the trip! They worked so hard and were done with an hour to spare! They made the moving experience so easy! I appreciate them sooo much. You must hire these people they're so beyond fair priced and extremely reasonable

Horrible experience. I explained the critical necessity for the date and time of the move and then…read moreafter receiving confirmation they changed the time without asking me and then cancelled the reservation. Unprofessional and irresponsible. Luma who made the reservation is a liar. Zero stars would be more accurate.

IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area