As an international traveling food critic and unbeknownst to the staff, the following is what I experienced: - The hostess failed to read the request inside the reservation for requested seating location. + Server Jayla, was outstanding throughout, especially for being her first day and maybe her first table. Her situational awareness and attention to detail are spot on. Her positive and upbeat attitude instills that back into the establishment and the people around her. - Took over 40 minutes for our meal to arrive from ordering and it was cold. - Asparagus was puny and old, tasted like twigs, and had the consistency of it. Had to spit it out. - Very overcooked egg on top of the hamburger. If you are in the area DO NOT waste your time dining here!!! read more

The first weekend in March, my entire family showed up to celebrate my mom's birthday. Overall decent experience. I made the reservation via OpenTable and when calling to increase my headcount, I was told I had to speak with the GM. Unfortunately I was never able to catch up with him until the day of my event. To ensure everyone would be seated (~20 people), I had 2 reservations, which was frowned upon. Luckily we were all seated in close proximity. Even though we had a reservation, we still had to wait almost 30 minutes to be seated, which I found interesting because I had to confirm more than once. Due to the size of our party, we had 2 servers. The one over my table was Lin, not sure the name of the young lady. Lin was very attentive and ensured we were taking care of in a timely manner. Service with the female server (from the what I was told) wasn't as great. My food and drink were great. Tasty, Warm and Delicious. I also ordered Philly Steak Eggrolls but ate them too quickly to snap a picture. I was not a fan of the new sauce that comes on the side. read more

Firebirds Wood Fired Grill - Lobster Fondue Salmon* - Steakhouses Near Me - Collierville, Tennessee

The food was amazing, and the service was astonishing! Thank you so much for serving us on our special day. We'll definitely be back to see you all again. read more

Firebirds Wood Fired Grill - Parmesan Mashed Potatoes Tomahawk Pork Chop - Steakhouses Near Me - Collierville, Tennessee

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Everything was delicious even the dessert. I will recommend everyone to eat here. Food is 10 out of 10. The salmon delicious the sauce on the salmon very good tater tots excellent chili perfect the chicken wings cooked to perfection. read more

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I went to Firebirds and got the Three course meal special. It was a really great deal. Our appetizer to share was the oven roasted wings were our absolutely a 10 out of 10 to me. They wasn't overly salty. They had a lot of great flavor and the ranch is bomb. I had the steakhouse wedge salad, which was absolutely delicious. It had it enough of dressing, a fried onion ring, with bacon, bits, and tomatoes absolutely delicious crisp salad. For my entrée I had the salmon with shrimp with the broccoli and it was again very delicious the shrimp would cook perfectly. They were not rubbery at all. The broccoli steel had a bit of a bite to it, which I loved everything was great. The dessert I forgot to take a picture of, but I got the brownie with the vanilla bean ice cream, which was a great treat. A nice size piece of chocolate brownie which was super moist and the vanilla bean ice cream was a perfect match. Firebird ambience is really nice. Our server was pretty cool. I will come back and do the three course meal again. read more

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F-ing disgusting. The steak was mid at best. When the food came out, they asked if I wanted A1 or Heinz 57 which immediately told me this is not a real steakhouse. The potatoes au gratin were discolored inside, burnt on top, and tasted absolutely awful. I told the waitress I didn't care for them, and instead of trying to make it right, she just brought the check. If you're staying in the area, do yourself a favor and go anywhere else. This place is bad. read more

Firebirds Wood Fired Grill - F-ing disgusting potatoes au gratin - Steakhouses Near Me - Collierville, Tennessee

My Colleagues and I went here for lunch today. The food and service was great. I highly recommend this restaurant.

Great Food. Great staff. Enjoyed my visit. Recommend you planning a visit of your own to come here.

I came here to get a quick drink. The double black diamond martini was very good. It was shaken and very cold. It was decorated with a pineapple. Great cocktail! read more

Firebirds Wood Fired Grill - Double Black Diamond Martini - Steakhouses Near Me - Collierville, Tennessee

Collierville, TN. This restaurant is a very short walk from the hotel, and while it has the look and feel of a chain (Is it?), the food is pretty tasty, nothing gourmet to be sure but well above average. I will probably return. The staff are all real friendly and welcoming. We came at an odd hour, 2:30, but our waitress still let us order lunch. We had one ofAlex's, lemonade which was really good, they don't dump a bunch of sugar in it. Equally as good was a blood orange drink that was awesome. The Steak Tacos features some tasty tender beef and they were a generous size. The fruit that accompanied them was fresh. The burger with smoked cheddar was delicious.and cooked ever so slightly more than medium, which worked. Good size burger too, nice and thick and a bun that didn't melt or fall apart. My side of Grilled Street Corn was amazing, I highly recommend getting that. read more

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Overall this was a very nice experience. From the moment we entered, the staff was professional. We had a large group of people in our party and one waitress. She was attentive, timely with refills and requests, and exhibited outstanding customer service. Food was good and came out hot. This was a great environment for a family dinner. Looking forward to returning soon. read more

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Great Experience!! Everyone at every stage was wonderful! We called in our reservation and the person who set up our reservation was very kind and helpful. Those at the desk were very quick to confirm our reservation and seat us. It's a cozy place with low lighting, a fireplace, and calm ambiance video on the screen in the waiting area. Our waitress and the team who assisted her were incredible! She was very sweet and caring. She asked us clarifying questions and made sure that the kiddos were taken care of. They kept our drinks full and when one of the kids remembered suddenly that she really liked the mashed potatoes on a previous visit, one of the waiters overheard her and brought her a side of mashed potatoes. None of us had asked, so it was such a surprise! She was so excited! The food was great! Everything was fresh and hot. Fish and steaks were all cooked perfectly! Everything had a great flavor! The desserts were lovely! The manager came through the dining area and checked around each of the tables while we were there as well. Everyone just felt so genuine and lovely. read more

Firebirds Wood Fired Grill - Wood Grilled Salmon* with Seasonal Vegetable and Parmesan Mashed Potatoes - Steakhouses Near Me - Collierville, Tennessee

Servuce was amazing. Our server was Glenn, he jept our glasses filled, was polite and attentive. The food didn't take long. I had the salmkn and shrimp on the special menu. The grits had no flavor. The lobster sauce should have covered the grits then put the salmon and shrimp on top...maybe not aesthetically pleasing, but it would have taste better. We had reservations on a Saturday evening and didn't wait longer than 10-15 minutes to be seated. The noise level was normal and the restaurant appeared to be clean. read more

Firebirds Wood Fired Grill - Salmon and shrimp on special pink menu - Steakhouses Near Me - Collierville, Tennessee

Table for five please! Got together with my work friends for dinner on a Wednesday evening. Place wasn't super busy this night. Our waiter, Elvis, was amazing. He kept us laughing and was super sweet and attentive during our entire dining experience. We pretty much all ordered from the appetizer menu this time around, with just about everyone getting the smoked wings. I opted for the bacon deviled eggs and Philly cheesesteak egg rolls myself. I was expecting sweet deviled eggs. They were not. That being said, I still enjoyed them (just a different taste than what I'm used to). The candied bacon and fresh jalapeño on top gave it a unique taste. The eggs rolls were yummy, especially paired with the Thai chili/hot mustard sauce. Ordered a doggy bag for hubby and he wanted to try the grilled shrimp and strawberry salad. He told me it was pretty good. I pretty much always enjoy my food whenever I dine here and I'm sure this won't be my last time. Until next time... read more

Firebirds Wood Fired Grill - Bacon Deviled Eggs and Philly Cheesesteak Egg Rolls - Steakhouses Near Me - Collierville, Tennessee

Over the years, my extended family members and I have eaten here on several different occasions. Things have changed. Recently, a party of ten of us had reservations for a holiday dinner gathering during a late weekend afternoon. The service was a bit spotty, with drink glasses remaining unfilled for long periods of time. All told though, the Double Diamond alcoholic drinks that arrived with panache from the bar were delicious, according to my fellow diners. I opted for water as my holiday beverage, as this restaurant (despite national trends) refuses to carry any form of nonalcoholic beer. In totality, we ended up spending several hundred dollars here for food and drinks. The rub is, that despite repeated assurances from the on-duty manager and the server, my nearly $40 filet mignon was not prepared on the flat top grill, per my request. (At least they removed it from my bill.) Although they offered to remake the steak, I declined, telling them that I wasn't confident in the kitchen staff to follow directions. I'll never again order steak from this place if all they know what to do is burn the fuck out of a good piece of beef. At least my BLT salad was competently prepared, as well as the tempura lobster that went with my charcoal (steak). Due to the bait-and-switch situation that I experienced, I probably won't return again, nor would I recommend spending your hard-earned money here. There many better restaurants. read more

Firebirds Wood Fired Grill - view of the bar area from my table - Steakhouses Near Me - Collierville, Tennessee

I really love this place. I bring groups here all the time for the past several years and am never disappointed. The Service is always super responsive, not too mention your glass never gets empty. The food is always on point and my groups of people have NEVER had a bad meal or experience. Highly recommend coming in for a nice and relaxing meal. Enjoy! read more

Firebirds Wood Fired Grill - Grilled Chicken Cobb Salad - Steakhouses Near Me - Collierville, Tennessee

Great food. Great service. Very consistent across time. Get there early and take advantage of happy hour specials.

We were staying across the street and were done with driving. Made reservations, were seated promptly and had a great server. Cherry old fashioned was great. We had the tomahawk pork chop and salmon. Both were done perfectly and the glazed carrots that came with the pork chop were so good that I ate some and I don't do carrots normally. Would definitely recommend. read more

First time visiting here for dinner and it was fantastic. Calvin was so attentive and personable. He made our evening even more enjoyable than it already was. Would love to come back. The food was delicious! Thanks so much for the best service Calvin! read more

Firebirds Wood Fired Grill - Steakhouses Near Me - Collierville, Tennessee

Two words: burrata appetizer. Delicious, large, beautiful presentation. We arrived on a Saturday night for drinks and an app at the bar before we went to dinner at another restaurant. We came specifically for the burrata. While the bartenders were visibly busy, they were super friendly and attentive. In fact, the entire staff was very kind and friendly throughout our visit: from the hostess through the waitstaff and bussers on our way out. Overall: a very nice experience. Kudos to the GM! read more

Firebirds Wood Fired Grill - Bar - Steakhouses Near Me - Collierville, Tennessee

Had an amazing experience here . The appetizers were to die for . Creamy deviled eggs and beautifully cooked tuna . Then fallowed up this with a thick and juicy chunk of prime rib that was accompanied by mushrooms potatoes. read more

Firebirds Wood Fired Grill - Tuna and deviled eggs were to die for . - Steakhouses Near Me - Collierville, Tennessee

Where do I start? We made reservations for 6:15pm on a weekday and were so glad that we did. Although there was a wait, we were seated right away. We had several items among the table, so I'll list everything out below. Most things were okay but we had a very weird experience with the Red Snapper entree. For that reason, I'm not sure that I'll return. - Cheesesteak Eggrolls: good texture but lacking flavor, had a strong green pepper taste - Lobster Queso: decent flavor but didn't seem like a true Queso, wouldn't purchase again - Red Snapper: Weird! 2 guests ordered it and one was nice, flavorful and easily flaked off. The other was hard as a brick, rubbery and just nasty. They attempted to make it again 2 more times, but it didn't get any better. We weren't charged for it but I they should really consider removing it from the menu. - Cajun Pasta: one guest like it, another thought the flavor was too light and borderline bland - Salmon: nicely cooked and accompanying veggies were really good - Lemon Cake: disappointing, small considering the price, didn't "wow" any of the guests - Creme Brûlée Cheesecake: yummy but also appeared small considering the price read more

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Went on Friday after work service was horrible food was trash this use to be my spot I will not be returning

I love Firebirds. Whenever I go, I always make a reservation even if I decide at the last minute. On this visit, the bathroom was dirty and I got a dirty spoon. First time it's ever happened so not sure if it was a bad visit or the restaurant is declining. My toddler asked to leave once we saw the birth room was dirty. I should have listened to her but I was giving them grace from past experiences. Then I got the dirty spoon and realized I gave them too much grace. read more

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We really wanted to love it, online pictures looked yummy. The food and service were just ok and slow, however, upon the foods arrival, we were inundated with gnats and flies to the point we got to-go boxes and left. Then I thought, if they're that bad in the dining area, how bad are they in the kitchen. read more

Menu is always on point! Today's order as follows: One kids grilled salmon with fries & fruit Kids drink apple juice Water with lemon One adult lunch grilled salmon with stemmed veggies & side of broccoli Water with lemon Great customer service from Katie!! Good vibes! Early lunch flow perfect ambiance will return soon read more

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Always a good time at this resturant love coming here for celebrations. Food, service and drinks are top notch. Had a great time here tonight excellent food and service tried the wood fired steak and it was the best steak I've ever had. 100% Recommended Love the atmosphere around the bar area! read more

The wings were amazing let me start there. They should have a 10pc or 20pc wings to choose from because that's the only thing I would probably order from here. I went as soon as they opened so I excepted great good an service The service was great but the food I could've made a better ribeye for better an cheaper. I asked for it medium an it was well over done The potatoes tasted over cooked which was a surprise because they just opened so they had to have reheated yesterdays batch All in all I would just go for the wings. That's it. read more

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First the food at Firebirds is always great. We have never had a meal that was anything but delicious. It was valentines day so they were busy. I understand . We ordered curbside pickup to-go. When I went in to check on our food, after I had been waiting 15 min longer than they said it would be ready, I was told they would bring it out. I waited 15 more minutes went back in and asked if they would go check on my order. One of the young ladys at the front desk acted like I was being difficult and finally went to check. She brought my food up, which was now cold and said it had been ready but they were busy. I went out to my car and told all the others in the to-go area that had been waiting longer than I had to go in and check on their orders. read more

A good place with all different types of options! It is in a nice shopping complex, so plenty of stuff to do around it too!! To start off, it was pretty busy at 4:30pm when we went, but we didn't wait for a table and got sat right away. I got a Lemon Drop to start, and the waitress poured my drink right at my table... so perfectly mixed. My mom got a glass of red wine, and it came out chilled... which red wine isn't supposed to be chilled. But, our waitress brought her out another one and it was much better. For an app we got deviled eggs, and they even had bacon in them! So good! I got the salmon with mushrooms and au gratin potatoes... I literally ate everything, it was delicious. My mom got the shrimp and steak and got the baked potatoe as a sid, and it was delicious too. The service was excellent! We never waited long for anything! read more

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This isn't my first rodeo ride with Firebirds, and usually, I have an awesome experience, but this time around, not so much. My husband and I arrived a little before happy hour started and sat at the bar. We had no plans to sit at the bar, but since all the lounge seatings were either it was taken or leftover plates that needed to be removed. After about 15 minutes, we ordered our food and asked the bartender if she didn't mind cleaning one of the tabletops off for us. She did. Since we were now within the happy hour, we ordered an appetizer and cocktail--no biggie since we had already ordered our entree first. Well, after 30 minutes, we only had our cocktails. No appetizers, no entrees. We waited another 10 minutes before inquiring about our food; once we did, the bartender updated us immediately. Still no appetizers - which can be understood because we ordered them after our meal. After nearly 45-50 minutes of waiting, we finally received our food. Although our meal was relatively warm, I was expecting more than ten fries with my Durango burger. My husband's Firehouse chicken pasta was plentiful. I'm not sure if we will return any time soon. read more

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I never heard bad things about this establishment so my expectations were set a little high to have a good dining experience. The initial waitress never came to the table and complained, which I'm assuming the hostesses overset her section, but to completely ignore us is unacceptable. They had a new server, someone fresh out of training come to the table. It was clear that he was new. He wasn't comfortable with the menu yet. The drinks were overfilled so they were spilling when he brought them to the table. When the food came out it looked decent enough but there was so much fat on my steak. No seasoning on the vegetables. Once we got the check, the total seemed off to us. Shouldn't the 3 course meal be rung up as such for $39.95 and not each item separately?...overall I was just really disappointed. read more

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Food was very good. The service was excellent. Ordered Chicken Parmagean which did not have the traditional taste due to the strange sauce taste. Waiter quickly provided an alternate salmon dish. The ambience is very nice and quiet dining experience. read more

Outstanding food...especially the salads. Service is quick. Great casual atmosphere

Family of five from out of town. We almost didn't come because of the overall rating, but wanted something kid friendly and good cocktails. I read through the reviews and decided the bad ones seemed like one offs. Glad we came because we had great food and even better service. Our waitress Kelly was so great with the kids bringing them extra pickles and condiments. It felt so nice to do a little "fancier" dining with the kids and feel welcomed. read more

My wife and I dropped in mid afternoon on our anniversary for drinks and an appetizer. We sat at the bar and had wings and onion rings which were great and Victoria took very good care of us. We will be back for dinner some time! read more

Firebirds Wood Fired Grill - Steakhouses Near Me - Collierville, Tennessee

Decent food. Ambience was great. We loved the vibe. Would recommend to others who are looking for a nice place to read more

Firebirds Wood Fired Grill - Baja Shrimp Pasta. - Steakhouses Near Me - Collierville, Tennessee

The good: 3 course menu is a good value. Bread is served warm with butter and is nice and soft inside. Ceasars salad had some kick to it and wasn't boring. Sirloin steak was cooked perfectly, and the bananas foster bread pudding was a delight. The bad: when we first came in, we were asked if we had a reservation. We said now and they said the wait would be over an hour. My companion told me on the way out that Opentable said they had no wait. I opened up Opentable and sure enough got a reservation. Had our table within 10 minutes. I don't know how their system interacts but that's not a good customer experience. Also, and I hate to say this, the food was over seasoned, to the point where the steak and even potatoes were mostly just salty. I hate bland food and I would rather see overseason than under, but it was just a tad too much. Main reason I gave 4 instead of 5 stars. Atmosphere is what you would expect from a steak place. More upscale than a longhorns or Texas Roadhouse, but not as formal as a Ruth's Chris. You'll be just as at home in a suit after work or just a button up shirt. In fact, we were there in Tshirt amd hoodie (we had not planned this in advance) and it was fine. read more

This WAS my favorite spot when in town visiting family. Today, July 22, 2023, it was a huge disappointment. Had I not been tired and hungry after a long road trip, I probably would not have eaten here! First, it was disappointing with trash all on the floor. I noticed a waiter sweeping up, bit he just pushed the pile in a corner and left it on the floor! The menus were filthy (see pic) so I had to wash my hands after ordering. The service wasn't so great either. Our food came before we were even given silverware! I had to ask another waiter to bring us some so our food wouldn't get cold. My husband and daughter had the red snapper. They said it tasted like ocean, which is an indication that is is not the freshest. I don't know if this was just an off night or if the restaurant has just fallen off, but I am not motivated to find out. read more

Firebirds Wood Fired Grill - Dirty menu - Steakhouses Near Me - Collierville, Tennessee

Well- it was not the most auspicious of beginning. We arrived at 6:08 for a 6:15 reservation. We waited 29 min. The only reason we were seated at that time was because I asked the 'hostess' when we would be seated. She informed me she was seating people as they checked in. I asked her why I would arrive earlier than we had for a 6:15 reservation ( she had been seating 6:30 and 6:45 reservations before us). She said 'oh. My mistake. I'm sorry'. So I guess a reservation here is really more of a call ahead or something. She finally seated us. We had Zachary as our waiter. He did a great job. Very busy so a bit slow on our refills but he was trying hard. I did the three course meal with the wood smoked chicken and gluten free bread /berry dessert it was good. My husbands chicken however was not. Overcooked and dry. read more