We placed an order for delivery. The order was to be delivered by Uber. The order did not arrive even though they sent a picture of a house that was not ours. We tried contacting Firehouse Subs but no one answered and the voice mailbox was full. An hour and a half later I was reviewing my video cameras and found they delivered to the house across the street after going to multiple houses. I guess if you can't find the house you just drop it off anywhere. When I went and got the order, it was wrong. I will probably not be ordering again. Can't believe there was no way to contact anyone! read more

I asked for everything on my sandwich and non of the toppings I asked for made it to the sandwich. It appeared they were prioritizing the online orders over the in store orders. We were not the only ones that had to wait over twenty minutes for a plain sandwich. I won't be returning to this location. The service was lackluster, the food was mid, and we definitely didn't get what we paid for. read more

Great sub sandwiches Excellent service Lively interior decor A flair of support for fire fighters Hot or cold subs Salads available Make it a combo (drink and chips) Multiple options soda machine Clean tables Order in or get to-go Friendly staff ready to take your order read more

Firehouse Subs - Firehouse Meatball - Delis Near Me - Aurora, Colorado

I worked for Firehouse Subs, went to Florida for Training with corporate. They would be appalled at this location. Cleanliness. Quality. Service. All subpar. Manager appeared for a grand total of 1 minute. The 2 girls and I'm guessing a lead were doing ok but couldn't keep up with the 4 people waiting for sandwiches. When you bite into a sandwich and it tastes sour you know something is wrong. I threw it. Do better. Please read more

Nice location right across from The Anschutz Medical Campus in Aurora. I've never eaten at a Firehouse Subs and my sister just so happened to have a gift card, so we stopped by for a late lunch. The restaurant is clean and spacious. There's lots of room for multiple parties. The staff were very positive and nice, but the food was lacking. First off, they never asked if we were dining in or doing take out. I guess they thought we were ordering take-out because they placed every single item in to-go boxes and then in a nice paper bag. That's lots of waste for people who were eating in the restaurant. Then, my sister opened her box and they got her build your own sandwich wrong. It was the right meat and bread, but they added other toppings that she didn't ask for. Fortunately, they fixed it with no problems and were super nice about it. Smokehouse Beef and Cheddar Brisket. Okay, this was actually pretty good, just needed more meat. This wouldn't be my go to sandwich shop, but I do like their mission. read more

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The staff was great and friendly. No waiting. The establishment was clean for the most part. Ordered the Hook and Ladder. I had to remake the sandwich. The big dig was the vegetables on the sandwich. The tomatoes were disgusting and lettuce was browning. It could have been an off day. In my opinion some quality control needed to be had. Once again the staff was great. read more

Firehouse Subs - Hook and Ladder - Delis Near Me - Aurora, Colorado

I had never been here but the place doesn't stink like a subway does and the staff was super friendly. The Italian sub was great. The chili was ok. Good experience! read more

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So my fiancé ordered tonight through the app, a good hour before they closed and set it for pick up at 8:10p. This meal was supposed to be a special for his birthday, he also had accumulated rewards and a free birthday sub he wanted to utilize. I know, firehouse for a birthday, but he's a few weeks shy of having back surgery and is literally stuck in bed. All he wanted was firehouse subs and after a terrible day of my own, I didn't exactly feel like cooking. So I drive from Derby (northeast of Commerce City) down to Aurora to pick up his birthday meal. Upon arriving and asking for our meal at 8:15, the young, African American girl behind the counter, said that the store no longer Carried the prime rib sub and that I needed to call the customer. She then proceeded to get a bit rude about the order and was still talking to me as if I was picking it up for delivery with GrubHub or something. You know, things you might say to a coworker about a customer who's annoyed you by ordering, AFTER they leave, not to their face. When I explained that it was our personal order, her demeanor changed & she had that "oh crap" look on her face. I told her I was going to ask my fiancé what he wanted to do and stepped away from the counter. Fast forward to the text conversation with my fiancé who then asked for a NY Steamer. I asked her if she could make it in place of the prime rib and she said yes, and by her previous words "I can't make their subs", I had assumed she could not make my veggie sub either. So I clarified and she said she could make both of our subs, I said great. I Started to sit down to wait only for her to now say, less than 30 seconds after she told me she could, that she couldn't make a veggie sub either now. Any time I wanted any sub, she just kept acting like she was gonna start making it and then said she couldn't make it after she pulled the paper wrapper down to start. I'm not stupid, but as a former manager of 13 years, you don't put your food away an hour before close, cause inevitably someone is going to come in and order. I mean to give her some credit, she never said she didn't have the ingredients, she literally said she can't make it. How hard is it to put cheese and veggies on a roll? How does a sub place not have any veggies or cheese? It's not like I came in 5 mins before close. The younger guy with glasses who was sweeping up, kept looking at me and at her with a look like she wasn't supposed to be denying service or refusing to make an online order. I did nothing to this girl besides walk in and ask for the order that we paid for. I wasnt even rude back to her after she was talking to me like I was a delivery driver. I wasn't rude when she was lying straight to my face and refusing to provide the service we paid for either. I simply told her to make sure she canceled it and I walked out. Do better, hire better staff, or at least staff who's willing to maybe make subs at a sub place over an hour before closing? Not asking for perfection here, just the ability to fulfill what was paid for. And for gods sake, please make sure the order was cancelled, I'd hate for her to have lifted a finger to press a button on a computer to cancel it. That's Probably way too much work for her to do. I'm Not sure who left her in charge, but they need to reevaluate having her making anything, because she "can't make it". That's not how you do things in customer service. I'd say we wanted his birthday sub since it's likely gone and if not, it'll be expired cause you only get your birthday week to use it, but after this trip, we'll never step foot in this store again, probably any firehouse again. It's sad, the daytime manager, Judy?, petite, mature woman and that staff that works with her, they're awesome. Never had a single issue in the years of going there during the day. So I don't blame her, only to the point of her potentially leaving this girl in charge and that being a big mistake. And just a little FYI, my fiancé and all his coworkers from yellow freight orders huge orders every Friday from y'all, weekly for years. But I should say ordered, cause he's the one who paid for the orders on Fridays. Luckily there's 5 other sub places within 2 miles of this firehouse and after this experience, you can bet they won't be ordering lunches from this firehouse again. Thanks for ruining his birthday the rest of the way after his debit card was stolen, Cherry on top of a lovely day for a man in his mid 30s who can't walk or get out of bed, awaiting a back surgery who just wanted a sub, real great customer service y'all have there! read more

I got food poisoning after eating here. Came directly out of the children's hospital for weight loss just to purge for another 2 days due to the negligence of this shop. read more

It's honestly impressive how long it takes to get 2 sandwiches here. We waited for almost an HOUR and there were only 2 people ahead of us! This is ridiculous! We could have gone out to dinner, had several drinks and driven home by the time it took them to make 2 sandwiches. Safe to say i will never step foot in a firehouse subs again. read more

My Son like spicy Chicken,he stop by this afternoon got 3 Sandwiches and He want to eat again so I stop by around 8:30 pm This cashier didient say Hi and All mad face taking oder can't even understand talking to fast ... so uncomfortable getting food here ...I will tell my Son stop going there so unhappy all employees all mad read more

This location is constantly in full mode dysfunction. Always a ridiculous wait time even when not busy. Began using the app to order ahead. Order 15/20 minutes ahead .. still have to wait 20 minutes in store for them to make it .. Not worth the aggravation. They've screwed up way too many lunch breaks. read more

I received my food and was a hair on my delivery box which came from Uber. Disappointed and disgusting to see a hair upon opening your food. I took a photo read more

Firehouse Subs - a close up of a fire hydrant - Delis Near Me - Aurora, Colorado

Ohrelio (if I spelled correctly) and maddy we're very kind to me, and we had very good conversations. I could just tell they are a great asset to this business. They even gave me additional sauce packets because they knew I had to re-cook my sandwich later. overall a great experience, and I look forward to coming back again soon. Thank you so much. read more

Firehouse Subs - Delis Near Me - Aurora, Colorado

We ordered sandwich platters, salads, snacks and drinks for a group meeting. Using their online catering menu, we easily placed our order on Friday evening for a noon pickup on Sunday. The order was 100% ready when we arrived; it was well presented, and 100% accurate. The serving boxes were perfect for serving. Everyone in attendance found the food tasty and nutritious. We will definitely order from them again. There were absolutely no hassles and the employee on duty when we picked it up was pleasant, ready and helpful. This is the way to operate a business. read more

Brought back my sandwich that had hair in it!! Super gross right? The manager on duty refused to remake it without knowing the name it was ordered under... my daughter and husband had went in to get the sandwiches, he was unreachable so I didn't know what name he used. She gave me a nasty attitude and didn't replace either sandwiches even though I brought both of them back. Won't be returning again! Terrible service and nasty sandwiches with hair! read more

We went here for the first time. The sandwiches were amazing and so was the service. It was very clean, well stocked with extras such as chips and cookies. You have a large variety of drinks to choose from too. I highly recommend Firehouse Subs. read more

Sandwiches are ok, but some unknown reason they constantly screw up orders and forget pickles in sandwiches. Today we ordered three subs online and of the three two were missing pickles. read more

Dude, they're food us usually good, but the customer service SUCKS lol. I left a review, cool, funny, but stiff. You know what their response was? "Can you please go to a different site, and leave another complaint". This location here at Fitzsimmons is just horrible. I wish I lived in green valley ranch still, that joint has it's act together. I ordered no mayo, and got only meat and bread. Crazy how much effort they put in the food, but can't find decent customer service. I work across the street at Children's Hospital, and word get around quick. Jersey Mike's and which Wich are in the same lot read more

Firehouse Subs - Ordered:NO MAYO Received: NO NOTHING no BBQ sauce, no pickles or onions, no cheese.... Just a choke sandwich - Delis Near Me - Aurora, Colorado

I normally love firehouse subs and get a large turkey sub that I split with my grandson. I bit into my sandwich with anticipation and it was more like the old Burger King commercial of where is the meat! normally half of the sandwich totally fills me up but I walked away feeling half empty which was a first and I've had firehouse subs from Florida to Colorado. This is a new place and it was my first visit but for first visit it was a little bit disappointing. My daughter on the other hand got a pastrami and brisket and hers looked like my normally does with plenty of meat. It was very very thin it was mostly bread so I might not be going back to this location again. read more

First let me say the soup and sandwich I ordered was amazing and was presented as shown on the menu!! Second, the woman that helped me (Bridgette) was probably the most cheerful and friendly employee I've ever came across. I couldn't leave without giving her and this location a shout out. I will 100% continue to return to this location. Thank you for providing amazing service!! read more

Big time turn around from this store. New management has made a world of difference!

Probably longest I've ever waited for a sandwich and there's no one even here..... Was told no one knows what they're doing. All they do is talk loudly . Last time I'll be here. read more

Fitzsimons location: I don't typically write reviews but I waited an hour here for a single sub on my 30 minute lunch break, and this was prior to the lunch hour rush. I understand staffing is an issue in many service industries currently, however, an hour for one sub when placing an order at 10:50 AM is not acceptable. Not a great place to go unless you have the time. read more

This Fire House location just opened not too long ago. Service was great, food was great as usual. the sandwich i had today was the smokehouse beef and cheddar brisket. i always love getting greeted with the "welcome to firehouse" every time i go to a firehouse subs location read more

Best service I've ever gotten at a sandwich shop in my entire life. They were super accommodating with my soccer team and made the best lunch I've ever eaten. Love the place read more

Decided to give this place a second try and even more of a disappointment than the first time. 1 slice of brisket for almost $10. Didn't even taste good either. I'm done with this location and will spread the word at the VA not to go. I made a peanut butter and jelly sandwich for lunch today and it weighs more than the $10 brisket sandwich. Avoid this location and go to Jersey Mike's which is opening soon next to smash burger read more

Hands down the worst experience I've ever had.. paid 86.67 ALMOST $90 for 4 sandwiches including a 20% tip.. all I asked for was the correct sandwich and a few salsas (since that is what firehouse is known for).. sandwiches were a sad excuse, no pickle, zero salsas. $90 for some fucking subway I could have ordered and received quicker with special request. Thank you for firehouse subs for being a complete disappointment during a time of take out only. Pathetic read more

I am not exactly sure how to rate this location. The people who work there are very nice and I love their mission and the fact they give back. However, their customer service stinks. I was looking into holding a community event here and was greetly warmly by the staff. Initially was told a manager would contact me, but after waiting several days without hearing anything, I went back to the restaurant. This time was given a name and phone number to call for a different manager. I called and left a voice message yet never received a call back. At least call to tell me no, it was not an option would have been nice, but the fact that no one took 30 seconds to call to let me know either yay or nay is quite revealing about how they do business and what they think about their customers and supporting the community. read more

I love firehouse but every time I come to this location they can never get my order right , you think that they would apologize or give me half off on my next visit. They made both of my subs wrong , literally 5 times. At this point I didn't even bother to get my money back or wait any longer for them to remake me a sub. The short Mexican boy was more worried about mopping to leave , the young black girl didn't even apologize . I will not be coming to this location again they lost a loyal customer read more

Good subs and friendly customer service! Clean restaurant. Usually pretty quick with orders.