I have loved Firehouse Subs for many years. Not so with my last two visits to the location at Gilbert Rd and the 202. A few weeks ago I went in and my sandwich was very dry and had very little meat, but I decided to try one more time, so I ordered two subs online yesterday evening. I waited the allotted time, and then drove to pick up my subs. They were not ready, and there was only one table with three people also waiting. There were many dirty tables and the floor was filthy. Yes, FILTHY. I could see three employees, a lady and two younger gentleman just hanging out and chatting behind the counter. I was told they were still working on my order, yet they were all very involved in their conversation and did not appear to be "working". Once I finally got the sandwiches home, I discovered that my NY Steamer was just a couple of thin slices of meat and some melted cheese along with a tiny amount of mayo and mustard. No lettuce, tomato, onion, etc., yet the only item I opted to leave off was the oil and vinegar dressing. I didn't bother to call and complain because I did not want to wait another 40 minutes to eat. I am so extremely disappointed. With all the hundreds of other choices for sub sandwiches around, I will not be back, and I will encourage others to skip this establishment. read more

I had a really tasty sandwich here, the Smokehouse Beef & Cheddar here. But I will agree with other reviewers that the sandwich could stand to be a bit bigger for the price. I liked the fact that if you accept all defaults (they ask you every step of the process how you would like your sandwich), this BBQ-sauce filled sandwich also gets mayonaisse. Most people may not like that, but I do. The combination of sweet-tangy and creamy works for my palette. Didn't sample the impressive array of hot sauces available for spicing up one's sandwich, but always happy to see a wide selection of condiments available. I'm tempted to come back here and try their other selections. I also liked how you can buy the house BBQ sauce in a fire-hydrant shaped bottle. read more

Upon ordering food the cashier used the same gloves to take our order as he did making our sandwiches. That's just gross! Change gloves for the love of god! read more

I ordered plain salad that is what I got, don't even have tomatoes cheese. Not even look close with pic they use. read more

Firehouse Subs - Sandwiches Near Me - Chandler, Arizona

This sandwich is a joke. Hardly any meat and cheese on this "steak and cheese" sandwich. After we picked it up and brought it home, only to be disappointed in the appearance and lack of substance to the sandwich, my husband took one bite and couldn't eat it, it was so disgusting. We have never called a business to complain, but we did so with this order. The employee we spoke to, Chris, could not care less about the complaint. He made no offer to rectify the situation or a refund. This lack of care and customer service is sadly becoming the accepted norm. Absolutely pathetic. read more

Firehouse Subs - Sandwiches Near Me - Chandler, Arizona

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Alright, I am giving this place a 5-star based off one sub - The New York Steamer. Holy crap this was good. I actually didn't even get to eat this sub fresh as some stuff came up before I could stuff my face. Still, one of the best subs I've ever had in my life despite the slightly soggy bread due to me having to nuke it. So, I actually ordered this delicious little morsel online. They said that they would email me when it was ready, but that it would at least take 30 mins. I never received an email, but instead a phone call. I rushed over there and snagged it. The one problem I had with this was that I had some difficulty finding the place. The main display/sign and door faces away from the road. I actually passed by it a few times and ended up further down the road. Just know that it is only a few hundred yards from the road. read more

Good place, this would be the 3rs time here and I am really full. I love those sandwiches, and the flavors are amazing. The size of the sandwiches are good, but a little pricey. I ordered a large #10 with chili and it cost $17. PS: It's not filling for some reason, I'm hungry and its only been two hours. read more

Firehouse Subs - #10 brisket large sandwich with chili & chips - Sandwiches Near Me - Chandler, Arizona

Waited a long time for delivery. The food was ok. The size was pathetically small. Italian sub. Enough for a child maybe. Not a good value. I won't be back. read more

Every time I come in here it's just uncomfortable! I am a manager myself and have been for about 2 years now. The manager of this location (as nicely as I can say this) is very rude. Staff has horrible energy, at least show some fake happiness? Sucks because I love firehouse and this is the closest location from where I stay. Hope something changes. Giving this a 4 because this can easily be fixed by having an A+ manager. read more

Came in today and man was it a mess. This location is SO SLOW. I have been to this location a few times and no matter what time of day the staff just goes so slow. Today they were very busy and you would think if 10 people are staring at you for their order to come up you would hustle but no way. One speed and that is a slow speed. And to boot my sub tastes old. This location needs to get it together and hire more people to help and get people who can move little faster. read more

Wish I could give a negative star. Ordered the beef brisket sandwich. It was all of 1 layer high. Got their cheese selection, not mine. That was it. Their pics of this sandwich are those of liars. They had at least 5 employees who were singing and laughing and in general raising hell. It was approximately 1230 pm yesterday. Paid 11+ dollars for nothing. Don't like this review? Too bad. I suggest management send and undercover in and fire the whole bunch. read more

Staff just completely ignored me while I waited at the register to order. Two people on the grill and one girl at the register messing with a tablet pc. 10:45 am on 2/16. There was only one other customer there and he was behind me. Maybe he actually got service. I hate it when people are pissy about being at work and project that on to customers. read more

This place was great when Jeff was the mgr. now that a mammal named Alex is in charge I will drive to next closest location when I desire a sub. Two times last week I've asked for the sandwich to be double steamed and they were still cold, when I went and asked them to warm it up (since it was a hot sub) he replied it was done already. I understand we are all under different levels of stress with COVID-19 but let's make this a good experience like it was when Jeff ran this location. read more

Worst restaurant experience in a very long time. They put an over the top, ridiculous amount of both mayonnaise and deli mustard on my sandwich that it was literally oozing out and upon taking the sandwich apart to try to scrape it out both the top and bottom bread pieces of my sandwich were completely saturated and fell apart. If you go here make sure you specify "light" mayo and mustard. But it's ridiculous that you even have to do that. Probably just some lazy person who doesn't give a crap about his job. That's the only thing I can think of. Won't go back. read more

These guys have never really figured out how to follow directions. They always leave pickle spear on my sandwich. It doesn't matter how vehemently I tell them I don't want it when I'm ordering it. It'll still be there when the order comes out. I literally walked my sandwich back to the cashier and said "I told you I didn't want any pickle" and he brought to the "sandwich line's" attention that they are not reading the tickets. The next Customer in line said "they always leave it on here, it doesn't matter what you tell them." Sure enough, when his sandwich came out, it had pickle on it even though he also asked them not to. It's a shame. Because this place is walking distance from my house and I eat out all the time. I give them a chance only about once a year because they've always screwed up in the past, but they keep screwing up. If I trusted them to do it right, I'd probably eat there 1-2 times a month. If you're not disgusted by pickles, like i am, please feel free to eat here. The sandwiches otherwise taste fine. I just hate pickles (obviously) and even if you remove the pickle, the juice is still there. read more

YUM! Went in to this Firehouse location closer to closing time than I should have... (pregnancy craving- what can I say!) The whole staff was so nice and were all wearing their masks. The guy with blue hair made my sandwich and it was probably the best sandwich I've ever had. A++ for making this pregnant lady VERY happy! read more

Fantastic suns as usual, could use something to keep it together like a toothpick. But fantastic taste and portions.

Honestly had higher Hope's for this place. I ordered a club on the sub through uber eats for this place and asked for mayo and mustard on the side. Not only did I not get any sauce my sandwhich or on the side but it also didn't have any bacon on it which it says it should have!! I've worked in a sandwhich shop for over 2 and I have never missed a meat that was supposed to be on a sandwhich. The lack of respect for the order is unacceptable read more

Firehouse Subs - Sandwhich with no bacon or sauces - Sandwiches Near Me - Chandler, Arizona

Yum! Place is always being cleaned and staff are nice. Food was delish! Will keep going here for a quick sandwich

No complaints here.. our subs were awesome, perfectly made and to-go order completed quickly.

DO NOT ORDER ONLINE! Made an online order the other day. Two days later I get charged again for the exact same meal at 4am. Shady business going on here. read more

Firehouse Subs - SCAM - Sandwiches Near Me - Chandler, Arizona

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We got take-out from this place for lunch today, and I was pleasantly surprised! I was expecting a Quiznos-esque experience (which isn't bad, but isn't overly exciting either), but Firehouse exceeded my expectations. I ordered the Smokehouse Beef & Cheddar Brisket Sub, which is JUST as good as it sounds:beef brisket topped with melted cheddar cheese and sauces....mmmmm! I devoured the 8"...at the risk of sounding like a pig, I might get the 12" next time, just because it was SO tasty I seriously couldn't stop eating it. One of my coworkers who frequents Firehouse a fair amount claims that everything is good...so my only dilemma next time is choosing between the already-proven-to-be-great Smokehouse Beef & Cheddar Brisket Sub or something else that (apparently) will be equally as good...so many choices!!! read more

Went in with an online order and the manager (chubby dude with shaved head) refused to check me out at the online order register and I asked him why he was being a d*** and he replied with "I will be a d*** and not give you your food." This was my second interaction with this manager and the last time was equally as negative, I told him to cancel my order and walked out, plenty of other options in the area. I called today to put in a formal complaint and asked for a manager and was refused because they were in a "rush". Disappointed and will not be returning to this location. read more

Arizona's technology sector is expanding yet again. With the presence of Motorola and Intel establishing the Valley's own Silicon Desert, the industry continues to aspire to be a preeminent center of innovation and design. Biotech has garnered much of the attention recently, but even now its perch has been threatened. Yes, in the midst of economic uncertainty, one new firm has no shortage of buzz. Yes, the cutting edge is now a sandwich knife. Firehouse Subs has come to the state, and promises to revolutionize an American original: the hoagie, or submarine sandwich. Founders Chris and Robin Sorensen realized just like other foods, the method of cooking a sandwich should be just as important as the ingredients. And so, they decided to use a heretofor underutilized way in mass-prodctions sandwich shops: steam. But if you worry that your glasses will fog up as you walk through the door, don't be. The seemingly endless row of hot sauces will likely cause more eye irration than the patented steamer devices used behind the counter. Bowing to their time the founders worked with their father as firefighters in Jacksonville, Florida, the decor is a mix of bright reds, whites, and blacks with a very clean and new feeling throughout. Employees are quick to shout, "Welcome to Firehouse" when anyone steps inside. The menu hints at ambition but ultimately delivers something more staid. Creative names like "Hook and Ladder" and "Engine Company" conceal prosaic offerings like ham and turkey and turkey with roast beef. But as soon as you take a bite, you'll realize that the steaming does make a huge difference. And you'll also notice how fast you finish, given that their items are on the small side. With all the focus on next-generation technology, the owners have yet to solve 20th century vintage problems. The first is the wait that is required to use the steamer. While it's not oppressive long, it does diminish the utilty of the sandwich shop concept a little bit. Contravening this is the staff's desire to be really nice to you, even if it's all very Stepford-wife as opposed to something family-owned. We can only hope none there has seen "Westworld". Innovation, however, always costs money and you'll be keenly aware of this here. It's not that you have to shell out an unspeakable amount of money to dine at Firehouse. It's that you might feel for a simple sandwich, it's either too much (money) or not enough (food). But the restaurant's signature flavors still make it a destination, at least until the next big thing comes along. read more

VERY VERY slow service. Employees rude. Manager yells at employees in front of everyone. Sandwiches always cold. Beverages in the beverage machine tasted off and not good. This used to be a great location but not so much any more unfortunately. read more

I heard of this place from my buddies on Chandler PD as they go there often and told me to try it. It's a cool theme in there, one I can relate to growing up in and around the firehouse with my dad. Lots of firetrucks, hoses, and pictures around of firemen. Lots of hotsauces when you walk in the door - that's nice. Good subs and hoagies and affordably priced - I got a great hot sub for less than what I typically pay for at Subway. And after going to their web site and learning that they have a Foundation where they give money and tools back to First Responders... I'm definitely returning and telling everybody I know about it. And for the record, all the guys and kids working there were really nice. read more

First, let me just say that I believe Firehouse Subs is by far the best sandwich shop in the world, and the New York Steamer (with extra meat, twice toasted) is quite possibly the single greatest accomplishment that mankind can ever hope to achieve. Also, I am in no way affiliated with Firehouse Subs, though opening up a shop would probably be the greatest thing ever. I would be in absolute heaven if I could eat a sandwich from Firehouse Subs for every meal, every day, for the rest of my life. I am reviewing this location in Chandler, AZ because; 1) I am moving to Phoenix so I will soon be a frequent diner, and 2) the service is absolutely perfect. I have been to this specific location four times, though I lived next to one in Florida for two years and have consumed more sandwiches from that Firehouse location than most people would consume in their lifetime (at any sandwich shop). The staff is extremely nice (the gentleman that made my sandwich even remembered my name and sandwich order, after only the first visit!; granted I returned the same day, but still :P), and the shop was clean, and there was plenty of staff to take my order quickly. My sandwich (the New York Steamer, which I usually always order; though I have had all their sandwiches plenty of times), was absolutely perfect and tasted just like I remembered in Florida. The sweet and savory steamed meat, cheese, and sauces lovingly placed between the two slices of toasted bread form a taste unlike any other. The bread is amazing; it's soft, yet toasted enough to where it crackles when grasping the sub, and the process of steaming the meat releases flavors that are unmatched at any other sandwich establishment. I have no issues stating that Firehouse Subs is the absolute best sandwich shop in existence. If you disagree, well, enjoy your inferior subs...more Firehouse for me! If you are looking for an awesome place to eat, look no further than Firehouse Subs. read more

Firehouse Subs is delicious. You really can't go wrong here. Fresh bread, good quality cold cuts and melt in your mouth cheese. I have recently discovered the New York Steamer which is pastrami and corned beef with provolone and Italian dressing all melted together. It goes especially well with a nice chipotle sauce from the great selection of hot sauces from the counter and also some nice crunchy jalapeno kettle chips. The special choose from a bunch o' drinks coke machine is pretty cool too, although I get a little overwhelmed and never know what I want. Service has always been great and the tables are always clean even when it's busy. The best time to come during the week is 2pm-3pm to avoid the crazy lunch or dinner rush. Overall Firehouse is delicious, I will be back. read more

I would generally give this place 4 stars, but I think I would like to add an extra star for the friendly service I received. The two times I've been here I've had the meatball and the beef brisket sandwich- very yummy. Overall I think for the price point the sandwiches are delicious and tasty. They have a lot of interesting sauces you can try for your sandwich. The overall experience is great and I will be coming back for my yummy sandwiches. This would also be a fun place to take your family to have a sub and enjoy some subs. read more

I absolutely love this place because there are a few things about firehouse subs that stands out from the rest of the other sub places. First of all, i've always had great customer service, the employees are always helpful and not so rude like some of the people i've seen at nearby sub places. The subs are flavorful, I actually want to go get one right now because just the thought of it makes me crave them. I always get the italian sub, they put in the works and boom you got a juicy sub with lots of flavor. There is just some kind of sauce in it that drips while Im eating it, whatever it is, its delicious. Don't miss out on these great subs my fellow yelpers! read more

This seems to be a problem for the chain of restaurants. I have previously reviewed a Firehouse Sub in Frederick Maryland. And I'll repeat that review. SLOW! I ordered a sub and FINALLY got it 25 minutes later. It was only a so-so sub. Kind of dry, they didn't seem to use any mayo or other condiments. At almost $8 I thought it was overly priced. I've had so much better than this place. Is it better than Subway? Definitely. But Jimmy Johns is a FAR better sub, FAR quicker service, and a better price. read more

Great subs, with their very own cherry limeade blend drink at the soda fountain (with fresh lemons to go with it!). The subs are toasty, with fresh ingredients and quality meat. Although the cherry limeade is nice in that it's a unique feature of the restaurant, it tastes a bit too kool-aid sweet to me. I love the selection of various hot sauces (Dave's insanity sauce, Cheech's brand, even an Elvis brand, etc.) that you can choose from to liven up your sandwich. read more

"Welcome to Firehouse!!" That's the greeting you get from the entire staff when you walk in the door (and if you go with my boyfriend, he yells that greeting along with the staff every time ANYONE walks into the place as well). We walked up the register and the staff were wonderful - helpful regarding the menu. The food came out quick, and we could tell it was fresh. I ordered the meatball and it was amazing! I wish there was one further east (closer to my house), but anytime I'm looking for somewhere to eat in the Chandler area, Firehouse Subs will be on my mind. read more

No cheese on subs. Very sad. I usually love Firehouse but this was a huge disappointment.

I just visited this location and the closing manager was so rude to us. This manager, failed to say anything to us except the total. When I said thank you he didn't bother to say your welcome. The employees that made our sandwich were very nice and made us feel like we weren't a bother considering we did order very late and close to Closing time. But needless to say this manager was not nice at all and didn't make us feel welcomed at all. I can only imagine the amount of business they would get if he was nice.. this is the closest location to me and I'm saying as a guest I don't appreciate it. read more

Not fast food by any measure. If you have 20-25 minutes to wait for a sub, you're good. If you have less than half an hour, don't bother coming. read more

Is reliably good food, but in a Saturday afternoon with 4 table seated and 5 employees, we still waited 20 minutes for our sandwiches. This is why I quit going to the one by work because of it. read more

I've enjoyed two outta the three sandwiches I've tried here. Club - Good. Beef & Cheddar - Very Good Corn Beef & Pastrami - Nope I will be back for the Beef & Cheddar. It's insanely good. The chili here is also tasty. It's meaty with no beans, just the way I like it. (kind of reminds me of the one at Jason's Deli) And I especially love the Cherry Limeaid. Yeeeee! No need to go to Sonics! Service is whatevers. Some of the staff are friendlier than others but nobody I've encountered was rude... so it's all good. read more

Went there today after yelping for a new tasty lunch spot and stumbled upon a few reviews that made me immediately get up and go. I followed the advice of several others and started with the smokehouse beef and cheddar brisket, and it was sooo worth it. It was the freshest, most flavorful sandwich I've had in a very very long time. The steaming does take a little longer then the typical Subway employee but it is sooo worth it, and really not that long of a wait. I've waiting much longer for late night fillie bees and never been as satisfied. My boyfriend had the club on a sub which was also amazing... the meat tastes so much better steamed. It literally melts in your mouth. I would of given 5 stars, but the pickles tasted a little weird, chip selection is so so and the signiture firehouse cherry-limeade... definitly pass. Overall though, I didnt come for the sides, I came for the sandwich, and the sandwich was amazing. Even if this place is out of your way you need to at least try it. My money says you'll be back =) read more

This place is great! Came in for dinner last night after hubby was pleading with me that he HAD to have the Kings Hawaiian sandwich lol. We go in and we are immediately welcomed, "welcome to firehouse!". We sit down and Barbara comes over to help us and explain the menu. She was wonderful! She told us the meats are sliced fresh twice a day and she got fire hats for the kids. They loved that! So my husband gets the Kings Hawaiian, a meatball sub for the kids, and I got a corned beef. They were all amazing! Really good meats. It is a little pricy. $6 and change for a sandwich and close to $9 for a combo. But it's quality. I also love that they have a few ways to donate to first responders. Will be back! read more