Placed mobile order for pick up at 7:37pm. App says food will be ready at 7:50pm. Arrived at 8:16pm and did not see order ready for pick up at the mobile order shelf. There was also have a dozen customers in the restaurant sitting / standing waiting for their order. Was told they didn't have any white bread and wheat was what they only had. I can't believe they have not even started making my order (4 large sandwiches). Asked for a fountain drink while I waited and they said they have to charge me for it - seriously? I paid for the drink and the staff nonchalantly continued making sandwiches. Got my order at 8:28pm. All of them on wheat bread (which the family obviously did not want), one sandwich missing onions, one sandwich over toasted/extremely dry inedible, and none of the sandwiches were not labeled (we had 5 sandwiches total) so we were probably not even eating the sandwich that we ordered. I always thought firehouse was a step above Jersey Mikes but I think I'll stick with JM. read more

Ordered no issue subs came out with the order all mixed up returned the subs waited 20 extra minutes didn't even get to enjoy my lunch

Delicious subs made by friendly staff, and chain supports firefighters! you can buy $3 large red buckets like the size of those big Home Depot ones while supporting firefighters. I tried this place with a Tmobile offer. I didn't even know this place was here if not for the fundraiser promo booklet and t-mobile's offer. The ingredients were all fresh. I had a meatball sub "sweet and spicy" style and loved it. They offer healthier options of chips and have a Freestyle coke machine. Subs come in small, medium and large. This is great for portion control or just for sharing with your dog (or friend or partner or whatever). Prices are decent. $10 gets you a nice medium sized (about 6 inches) sandwich, a drink and chips. Inside the location is plenty of space for dining in, so that's always something to look forward to after the pandemic. I say give this place a try as I'd rate this above Jersey Mike's and Subway(nope), but not better than Ike's, a smaller chain with hundreds of sandwich options. read more

TIP: Make sure you order ahead! Because if you don't order ahead you will be waiting for 30 minutes or more for one sandwich. I can't and don't want to imagine how long you will be waiting if the place was actually busy! read more

I had an amazing service from mackelle.. he was patient and amazing with me and my family.. I never met a worker like him... I am glad I came. I need you guys to give him a raise and he needs his manager there.. he was working alone . I come from San Pedro.. he was better than anyone I know who worked at a subway. I must come back... If anyone gets to have mackelle serve you well you are LUCKY !! YA HEARD !!! read more

Food is pretty mid. But how can you really mess up a sandwich right? Service? Meh. Ordered my sandwich 30 mins ahead of time so i can just pick it up last week. Still had to wait another 15 mins in the store when i got there. Probably would have waited longer if I didn't complain. Probably wouldn't come back unless I'm super desperate. read more

The staff was nice and friendly. The sandwich was okay... I maybe got 3 little pieces of pickle and a few pieces of lettuce that was so old it was clear :( for paying over 9.00 for a sandwich I thought I'd get a little more fresh ingredients... I don't think I'll be returning to this location. read more

I always come here if I need to pick up something quick for lunch. Sandwich is very good, as always. Very friendly staff (especially Roberto). read more

Love this place! My family goes here often they even know who we are. They treat us with kindness and respect. Highly recommend this place!

This place is a wonderful sandwich shop to go to. They have fresh ingredients and very full filling subs. They give very generous portions when making your sub or you will definitely have leftovers for the next day or even for dinner or lunch. It comes with set ingredients for the specific sandwich you order but you also can add more to it which makes your sandwich even bigger. Another plus is the hot or cold option for your sub. read more

Firehouse Subs - Turkey bacon ranch sub - Sandwiches Near Me - Chino, California

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Two stars due to the fact that it took 20 minutes for a large meatball sandwich. If I knew it was going to take this long, I would've ordered it online, over the phone or on a meal delivery service. I wont go back. It seems to be a trend to take a long time. As I sat there waiting, the other customers seemed just as annoyed as I was for their long wait. I wouldve given it a 1 but since the sandwhich was good, I have to give it some love. I'm not a complainer or a rude person, but 20 min really was way too long for a sandwhich. I worked in the restaurant business when I was younger, and we can have a Med Rare steak dinner out in 15-20 min. So....yeah.... read more

Thought I would try this place for the first time r. Walked inside to order 1 small sandwich. It took them about 30 minutes. The place wasn't full. There were 3 workers behind the counter. I can't for the life of me figure out why it took so long. And then there was hardly any meat. I ordered the spicy chipotle chicken. It was the biggest waste of time and money. I'll never go back. It took forever. read more

This firehouse is so slow! Took forever to get my order and there was only one person ahead of me. Make sure to check your sandwich before you leave! When I got home my sandwich was completely wrong and when I called to let them know I had to drive all the way back there and I wanted it done without a wait they didn't care. I will not be going back as it has been slow on a visit prior! read more

Best service and sandwiches ever!!! Wish there was one near my office in Irvine. Love...love this place! Subway needs to check these sandwiches out and learn what a real sandwich is. read more

Worst service I've ever experienced! We placed an online order tonight at 6:27 and it showed that the order would be available by 6:40pm. We waited until 6:50 and the order still not ready so we asked. A staff told us it's almost done. Then we kept waiting. The order finally was ready until 6:57pm, which took 30mins. We ordered a hot sub, they gave us a cold sub and missing bacons . They remake it after trashed the sub. We waited until 7:25 but they made the sub white bread. We told them we ordered wheat bread and they insisted the order was white bread. Come on, we did mobile order and everything has a record. We showed them the app receipt which showed wheat bread. The staff never apologized about their mistake, they just asked do we want to get a refund. We have been waiting for an hour for a single sub! We don't want to waste the food and our time, so we just took it this time, and when we ate it, we found that the dressing was missing too. I understand that people can make mistakes, but at least you should make apology for your mistakes. Also, the staffs trashed fresh food so easily and that makes me feel very uncomfortable! So many people around the world are suffering from hunger nowadays. We paid $17 for a single sub, it turned out a very dry sub and an unhappy experience. read more

This store is the worst! I'm done with this place. I've given way too many 2nd chances after continually getting the wrong food when placing orders through the application. And that's if your order doesn't mysteriously get cancelled, only to show up and be told they don't have your order but you have a confirmation on your phone. And each time I address the issue with the manager/owner, not a care in the world is shown. The controlling interest of Firehouse Subs really needs to look into the incompetence at this store. Do not go here! read more

Sooooo good! I avoided trying the place cause I was like oh it's just another subway, but boy was I wrong. Total opposite!! My sandwich was sooo good and the quality was impressive!! I will definitely be going back! Probably tomorrow haha. I also forgot to take a pic because I literally ate it in the car lol read more

Sandwiches are good and people are nice but dear god is this place slow. I've never been to another Firehouse. Not sure if they are all like this or if it's just this one. Every time I go there might be only three people or so waiting for meals. Not a lot. All look frustrated from waiting and it's understandable. Takes an easy 30+ min to get an order. I don't know if it's due to low staffing. Everyone's hurting so I can understand that. All I know is this has been a consistent problem for a long time. Makes it tough to come back. read more

I always like coming here because the sandwiches are good. I am a big sandwich guy. The theme is fun.

Don't bother, terrible customer service and the employees are incredibly lazy. Did an online order today, showed ready for pick up then went for them to tell me, oh we didn't make it.. Um what? They said they couldn't fulfill it... Literally was just one other person in the store waiting for an order while 3 employees just standing around. Then update the app or the order if you can't do it then? The laziness is unreal. I had a difficult time with the getting a refund on the app because it kept saying the order is ready for pick up even though I had to keep telling them the store will not fulfill it. Will never come back here again or use them for catering services. They are a joke. Also, get your place fumigated, bugs outside the side walk trying to come in is not a good look. read more

The service is good the staff is friendly. The sandwiches were really good. The bread was so good and soft. Good size sandwiches. And some of The proceeds from are purchase goes to first responders. Which is awesome wish other restaurants did that. The only complain that I have is my vegetarian sandwich didn't come with a pickle spear. Was very disappointed because I love pickles. read more

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Nice place, but I ordered a single sandwich 20 minutes ago and I'm still waiting!!! The place is empty too. I won't be coming back no matter how good it is! I only have 45 minutes for lunch. read more

THANK YOU!!! Thank you for the best Tuna Subs we have ever had!!! loved it and made exactly the way we ordered it!!! It was packed with tuna... not watery like some places making the bread all soggy... it was delicious!!! i was so hungry, took a bite and never stopped until it was all gone! i totally forgot to take a pic... but trust me!!! you can't go wrong with anything you order... :) At a time like this... we truly thank you for being open!!! read more

Delicious subs. Staff could use training on how to greet and be courteous to the customers.

Healthy and delicious sub sandwiches, the staff are very accommodating, love the interior design with fireman's coat and boots. It is a good place to give back to our every day heroes our firefighters. You may enjoy the great food and at the same time help our heroes. read more

My wife just bought me the worst sandwich ever the sandwich had very little meat, whole Lotta mayo. The next time we go there I'll just decide to put money in the tip jar and not buy a sandwich because if you will be in the sandwich business at least make a good one. read more

When I saw this place being constructed I was thinking great another sub sandwich shop. We need one of those like we need another mattress warehouse or ice cream shop. But heck I'm a Yelper so let's check this place out. BAM! Great hot turkey sub. Next trip BAM great Italian sub. You may pay a little more but it's a quality you can taste. At the time of this post, this is my favorite sub shop in town based quality, customer service and location. I like hot sauce and they've got a great selection and labeling the hotness is a plus. read more

Firehouse Subs - Sandwiches Near Me - Chino, California

If I can give no stars I would. This place is poorly managed and had me and my wife waiting for 45 minutes for 2 sandwiches. Better off going to jersey mikes or subway. Would not recommend this place if you live in the chino are unless you have unlimited time to Spare and love soggy sandwiches. read more

Took way too long. 5 people at the counter making sandwiches and it still took over 15 minutes to get a "cold" sandwich. I thought having it cold would speed it up since they had to make a hot sandwich. Little pricey too. On the good note tasted delicious. read more

I visited with my boyfriend to separately order and claim a T-mobile Tuesday deal to try the Hook & Ladder sub. The employee at the register was friendly and prompt with customer service. It wasn't until my boyfriend was called to grab his order first that my order followed. Another employee who handed our orders separately to each of us definitely communicated very differently. With my boyfriend, the staff was descriptive and talkative about my boyfriend's order, explaining the differently marked items. When it was my turn to head to the counter and pick up a similar order of two items, the same employee did not even have a word of adequate customer service to greet with. It may as well be an implicit bias in regards to sexism. Evidently, we were treated differently despite the similar orders that each required elaboration. The staff did not even attempt to mark the difference between the items of one order compared to another. read more

Well I enjoy the sandwiches here I think I like the engineer and the the turkey bacon ranch I'm sure the ladder is great but some people prefer other sandwiches I don't haven't tried the meatball one but it's a pretty decent place you just got to ask for the right thing and you'll get your money's worth!! read more

SSSSSSLLLLLLOOOOWWW If you are ordering for pickup you may want to order an hour in advance. The sandwiches are excellent but the service is beyond slow. read more

Just came in for a quick lunch, ordered the smokehouse beef and cheddar brisket. AMAZING! I ordered a second one for my buddy to try. Raquel took my order and gave the best service. Will be back for sure read more

extremely slow and overpriced. Been waiting now for 20 mins for a small sandwich, with no one in line ahead of me.

Terrible!!! I ordered a steak and cheese sub but what I got was so nasty looking. It did not even come close to looking like the one they advertised. The awful taste of the meat I can't get rid of. So basically I paid $7 for a 1/2 piece of bread. I feel so ripped off by this place. NEVER AGAIN!!! read more

Firehouse Subs - This is what it's suppose to look like. - Sandwiches Near Me - Chino, California

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Tried this place out because it always seemed to be busy. When we walked in, we were greeted by a smiling staff and clean restaurant. I ordered the New York Steamer with pastrami and Corned beef and my wife ordered the Hook & Ladder with turkey and ham. The clerk did not seem very knowledgeable about the sandwiches and even out in the order wrong. The sandwich maker had to clear up my order to make sure it was right. The sandwiches were a little small for the price but their bread and meat were good quality. I don't think the sandwiches are worth the price. It reminds me of Jimmie John's in price and size of sandwiches. I prefer Jersey Mike's. There was nothing really special about this place. The only unique thing was that they had every kind of hot sauce including their home made pepper sauce. read more

Firehouse Subs - Apple for scale. This is a medium New York Steamer and cost a little bit over $7. - Sandwiches Near Me - Chino, California

Subs are great, but 4.19 for 1/2 cup of Mac and cheese. Look at this. Even if it was full I'm not sure I would say "satisfied", but it definitely should be more. Website, threw me off 2x trying to complain and send pictures. I will assume innocence. Hope firehouse will make this right. Matt Ackerman read more

Firehouse Subs - Sandwiches Near Me - Chino, California

Ordered online (to save time), came in at designated time and waited 15 minutes. 1st and last time I try this place!

The subs here are SO good! I mean REALLY delicious. They taste really fresh and are full of flavor! Also, the staff is always friendly. I also love that this business donates a part of their proceeds. I highly recommend this place. read more

I can't eat a sub anywhere else ever again. Amazing. From the soft tasted bread to the high quality meats. Delicious read more