Service during the lunch rush is streamlined, friendly, and efficient. This a well trained staff. They found me by walking into the dining area and calling my name in a nice, unobtrusive tone with no microphone. I held up my hand and my sandwich was brought to my table. "Enjoy your meal", the friendly man said. This is a nice change from being called by number to pick up my meal. So not only do they have excellent service, they know how to make an awesome sandwich too. I had the Smokehouse Beef & Cheddar Brisket on wheat. I want to go back and try the New York Steamer. My sandwich motto is: Don't serve me deli cheese unless you're going to melt it. So thank you, Firehouse, for melting my cheese. read more

Quick and tasty lunch spot. The Italian is my current favorite. Love all of the hot sauces! read more

Firehouse Subs - Fancy soda fountain!! - Sandwiches Near Me - Houston, Texas

Very bad experience here. The manager was very RUDE to me and customers and was raising her voice to her employees. Very demeaning for them. Yes it was lunch time and the place was busy, but every food place in this area is busy. If you can't handle the lunch rush then maybe you should try another profession... I just started a new job in the area and love your sandwiches but I will not be returning to this location..... 10/2/19 12:20pm read more

Disappointed in this location...dining room dirty, full of dirty tables and napkins all over the floor. No ice in the coke machine, no urgency to fill the ice. Slow service all around. Update: Have been back to this location a few times in the couple of months. The manager was working the register all times and things seemed to be cleaner, faster and running smoother... read more

I ordered a few sandwiches from here and they are good! The sad part is that they are extremely small and expensive to say the brutal truth. I love their unique names of sandwiches and variety of meats, veggies, etc they offer. They would receive a full 5 stars had their sandwiches been much better size and price. read more

Excellent sandwich. Employees are young and need to be trained in basic customer service or just plain have a better attitude. This location had clean table tops, however the floor was filthy and the restroom was in absolutely horrible condition. Management needs to address these two areas and it will be 4 stars! read more

Last Saturday I was out running errands with my kid. We were on our way back toward our house for Jimmy John's, when noticed and decided to try Firehouse Subs. We figured we'd grab a quick take-out order to go meet his dad for lunch. As several others have mentioned, there's no way of missing the theme here. Overkill, yes. But I don't care what they plaster on the walls. I'm here to try a new place, get some food -- in and out, right? We placed an order for 3 combos, and it came to $30. It's a bit much for sandwiches, chips, and drinks. But if they're really good, I'm fine with it. They have one of those fancy soda machines with a million choices. Kids love that shit. However, kids also love to scan through everything, discuss the pros and cons of each option, and then decide on peach-flavored Sprite mixed with berry-flavored Fanta to create a true 'Diabetes in a Glass' experience. Having this sort of machine caused a bit of a back-up. But whatever. They still have to make my sandwiches, so a little delay is fine. So my kid and I grab our drinks and stand at the counter. A long time here, and we decide to sit down at one of the empty tables. About half the place was empty, so we had our choice of places to settle in. And when I say settle in, I mean it. After 25 minutes, I started getting more antsy than my 7-year-old. I took him to go wait in the car so I could go back in and be That Crazy Lady who Goes Apeshit over Sandwiches. However, he followed me back in too soon for me to lose my cool. So we waited some more. When our order of a mere three sandwiches finally got wrapped up, we took our stuff and just left. He asked me if we were ever going back, to which I said something along the lines of, "I don't care if this sandwich is made of unicorn meat. No sandwich is worth a 30-minute wait!" We finally met up with his dad to have our lunch, to which he was foot-tapping and stomach-growling at our extreme delay. Our sandwiches were fine, but the kid rejected his ham and cheese. He also now won't stop making jokes about unicorn meat. (He thinks that means something's gross, no matter how many times I explain the principles of supply and demand to him.) Every mention is an annoying reminder of that time I waited 30 freaking minutes and paid $30 for 3 sandwiches. read more

Got the brisket sub. Not bad. It's a sub place... Same things offered like other sub places. I didn't see anything special about this place but it was good. I'd rather go here than to subway. Not bad. read more

The Staff are great people offering great food at a fine value. Here is my sandwich, wheat, Ham and Swiss. read more

Firehouse Subs - Ham and Swiss on wheat - Sandwiches Near Me - Houston, Texas

My husband and I came here for a quick lunch on Sunday. The restaurant was very messy and had an off weird smell to it but we still gave it a chance Bc of how hungry we were. Plus we were already there. The staff was looked like they hated being there and didn't even greet us in. There were already 3 people waiting for their order by the time we got there. Devon took out order and barely talked to us. My husband explained he wants a combo with a cup of soup or instead and he kept getting the order wrong. I ordered a small sub pair with a soup as well. Luckily I asked for a receipt and once I got it I realized he charged us for everything individually!! My husband had already corrected him twice before we paid. When we went back to let him know Devon gave my husband an attitude and said " well you should've explained yourself better". Luckily there was another staff member who stepped in and fixed the issue. Devon proceed to walk away and mumble under his breath. It was such an uncomfortable and awkward time. The fountain drinks were pretty nasty too, like they haven't been replaced or running low. The food took a good 20 minutes. The food was ok but it did smell pretty bad in the restaurant. We really like firehouse subs but we won't be coming back to this one in particular. Such a disappointment for such a good area. I wish management would look into and help train its employees. read more

Got firehouse subs today. Immediately started feeling sick. The sandwich was odd tasting and the salad leaves were all brown. I ended up feeling so sick I threw up I'm guessing it was food poisoning. read more

I'm a student at memorial high school. At memorial, we have the great privilege of ordering our food from certain vendors- Hunan Inn, Jonathan's rub, Southwells, all of which manage to arrive on time. However, Firehouse consistently succeeds in arriving late, very late, and so late you may not have time to eat your food. Today, when my mom called to ask if the food was on the way (I was merged on to the call) and the lady said abruptly "It's on the way" and proceeded to hang up while my mom was still talking. This disgusting and rude service has pushed me over the edge to write this review. The sandwiches, sub-average, the service, awful, and this location of firehouse is not worth your time. Go somewhere else and do yourself correctly. read more

Just alittle like subway seems a bit draft...but nice staff.food was under par do like the fact that they accept donation for the fire department so i did read more

Firehouse Subs - Good food nice staff kinda like sub way tho....could use alittle vamping....seems a bit draft...they do accept donation for HFD - Sandwiches Near Me - Houston, Texas

Been coming to this location for years and have always had great service. Stacy (sp?) the owner has always been gracious and accommodating. Today's experience wasn't as such. I was down the road at Home Depot and figured I'd order and pick it up to go. First call I made I was concisely put on hold, I figured ya lunch rush they are always busy. So after 8-10 minutes of being on hold I figure I'd try again so I hung up and called back. Once again instantly placed on hold without any manners or any friendly conveyance. After two min or so she comes back on the phone and I stated I'd like an order to go. My mistake in ordering a chicken carbonara ended up with her quickly stating we don't have that and cutting me off in the middle of me saying something and putting me right back on hold without any notice. Thinking to myself lunch rush I figured I'd just go in as usual and order. So I walk in expecting a full dining area and long line. I was wrong. Two people in line and only a few tables seated. I asked if Stacy was there while in line but he wasn't present at the time. I was going to drop the whole phone deal until while waiting for my sandwich I overheard the lady laughing and talking to her coworkers about the person trying to order chicken carbonara. I would adamantly suggest this store give some phone etiquette training to those allowed to answer the phone. read more

Consistent. Quality. Good food. Never disappoints. Sometimes I do wait for my sandwiches and service can be a little slow, but it's worth the wait! read more

Owner is very unfriendly and unprofessional. I will never go back simply because of the rudeness from the owner. I was trying to use up a gift card so I asked cashier if there is a way to look up the remaining value. After cashier consulted with owner, she said no. I said that is all right and went ahead and bought the sandwich with my gift card. When I was waiting for the sandwich, I overheard the owner nagging about something that she should not asked such kind of question and that she should keep track of the activities herself. Don't understand why a business owner showed so much negativity toward a customer who cares to give you business. read more

Rude and slow. Called to place an order when I left home. 15 mins later, I'm here and still on hold. No line or crowd. Women that answered the phone could've cared less. Don't know why you even pay for a phone line. It's a shame that employee ruins experience, the subs are actually very good, but I won't be back. read more

It was like Quiznos, just approximately 2 dollars more expensive. The concept is cute, but I will not be returning.

Food was good but the manager here is a joke. Extremely rude to customers. It's 30 mins before they close and manager gave a customer such a hard time..."oh here comes the rush...5 mins before we close" very unprofessional! Continues to yell across the restaurant at other employees about how rude customers are. As for my family and I sitting here having dinner I would care not to hear such inconsiderate comments. My family and I will never visit this establishment again. Please contact me for further details. Word of advice...y'all need a new manager! Upon leaving the manager asked if we were drinking tea..we said no and he said cause there was dirt in the tea. Just wanted a simple meal after a long hard day at work with my family. Appalled to say the least. read more

This for me is one of those places I've heard about and driven by so many times but never tried...until this past week. Given the surge in popularity of sandwich joints and the many choices I really wanted to like this place but unfortunately it did not match up. I had the special pulled pork on Hawaiian bun as I thought it was rather unique but maybe that is where I went wrong. It was just regular and nothing especial so perhaps I should have stayed with one of the staples like a BLT (not sure they have that actually). Anyhow the meal deal combo included chips and drink came to about $11 (which is kind of pricey on my scale for a sandwich). The place is fun to browse and their fountain drink machine dispenser is definitely cool but not sure this is enough for me to recommend this place to others or come back anytime soon. read more

Compared to the Subway that is less than a block away this restaurant is overpriced, has lower quality food and not as friendly service. The food definitely looks way better on the photos on this page than it is in real life. "Warning: objects could be way smaller than they appear" Since I've been driving by it all this time I decided to take a shot and see what they cook up - all they did was a disappointing sandwich. For that and a Coke I paid close to $10 bucks. Thanks but no thanks! read more

I love this place great and friendly staff every time I go there I get a super fast and nice service I highly recommend this firehouse subs location read more

Love the sandwiches but last time I eat here. Tired of waiting for sandwiches that sometime don't arrive as they have given to someone else. Tables are always dirty, smoke is often in the air. So long..., read more

If you have eaten a sandwich from firehouse then you know, I'm of the opinion that this is the best sandwich shop in our city. The meat is always fresh tasting and steaming hot, a very substantial and filling sandwich. I order either the hook and ladder or the club. They serve a polish pickle spear with it and if you ask for an extra piece they won't charge more for it. A well put together sandwich. read more

Since I am a sub enthusiast, I saw this place and decided to stop by. As soon as I walked in I was greeted (always a plus in my book) . I had "The Engineer" (turkey with swiss cheese and mushrooms) and it was really tasty. Staff was friendly, and it was a nice "quick lunch" kind of spot. Will be returning soon! read more

Great atmosphere for a lunch crowd. Their sandwiches are amazing! I would choose this place over subway or quiznos any day of the week. Does get a little crowded during the lunch rush though. read more

There was a bit of a wait when my son & I showed up but we were greeted kindly by all employees. Upon getting to the checkout Mary went out of her way to make sure we were taken care of. Great employee! (& sandwiches) read more

My favorite sub shop...they give you plenty of meat compared to other sandwich shops. I always order the Club on a Sub....turkey, honey ham, and bacon fully loaded! read more

It is definitely a step up from Subway, but it isn't super spectacular. I would give it 3 stars, but a bonus star comes from the fact that KIDS EAT FREE ON SUNDAYS! Awesome deal and my girls love coming here. All nutritional info is posted online. Suggestion: cut the mayo and cheese and switch to wheat - calorie count drops by around 300 calories! read more

I have been to this location twice and they are always busy but don't worry. The service is great and they always take care of you quickly. I have the Hero every time and it's awesome. read more

I tried this instead of my usual Subway. I got the medium cheesesteak combo. It was 8.97. I was not impressed. It needed more cheese and was dry. The drink cup was bigger than Subway which was nice, but I think I will just stick to my daily meal deal at subway for 5.64. read more

Food was decent, didn't appreciate manager talking about "visiting porcelain God" in middle of dining room, I won't be back.

You know..sub restaurants..they can be ok....nothing really to drool over or go out of your way to get to. I think most people want to go there when they wanna eat light. Im not one of those people. I want something to remember and wanna go back to. Firehouse subs really fill that need. They have such a variety of different meats and sauces and add ons...you began to have a crave for them compared to others. Also, its inviting. you can actually sit and watch TV or talk to other patrons...thats just different I tell you, compared to other sub places. I give them 5 stars since the food makes you want to return for more...and not feel rushed out. Im Ben read more

This restaurant is friendly and serves awesome sandwiches! Their bread is really tasty and the meats are great. Also, I love that they have one of those Coke machines where you can get any kind of combination you like. read more

Great subs, always get a ham sandwich on white bread. Should be 5 stars definitely. I strongly recommend this sandwich place. Also not expensive read more

We walked in with our Texans shirts to recieve a free sub the day after the Texans win when you buy chips and a drink. Upon walking in we got no welcome greeting. In fact the manager yelled at another employee to lock the doors so no one else would come in. Mind you the time was 8:25. Walking up to the counter we asked if the restaurant was still open and the manager was very rude saying "Yea, yea you're here for the free sub...what do you want?" Being that it was my boyfriend and I's first time at a firehouse, we both looked at each other in shock. It took me a minute to respond but I asked him if he was okay since he looked really pissed off. He replied that the free sub promotion was meant for regular customers who come every day and he had been on his feet for 8 hours. We both laughed and said maybe he needs to hire more help since he cant handle the work. With that being said we paid for our order and realized how dirty and messing the restaurant was. We didnt even get a greeting goodbye. The subs were decent but the managers treatment was dispicable. Honestly we had our hopes up about trying this place but will never be going back to this location. If your company cant handle a promotion then dont sign up or take it out on customers. read more

I ordered a meatball sub with no cheese and ended up getting a sub with cold cuts, cheese, lettuce, tomato and mayo. Im allergic to cheese and mayo doesnt agree with me either. When the lady handed me my sub she asked if I ordered the meatball sub without cheese. So she could have given me the wrong sub but then again she was the one who wrapped the sub. Weird...Anyway the people who work there are very nice I just doubt I'll go back especially since they couldn't have messed up my order any more than they did. read more

So slow. 20 minutes to get 2 subs...place was not busy no idea why it took that long, Staff messed up 4 orders while i was there waiting. Bathroom was gross. Sandwich was fine but not worth $8. read more

Ordered a medium sweet & spicy meatball sub. It was absolutely delicious. Staff there treated me wonderfully. Cleanliness is a 10*! Place is a must if you're on the go. I couldn't believe this place was so empty. I will return... Multiple times. read more

I am a realtor and was hosting an open house. I chose to get catering from Firehouse Subs in Katy. I was very pleased with their subs, prices and service. Everyone who attended the open house liked the subs and cookies. Upgrading the sub platters to include platter packs (which included chips, cookies and drinks) was easy and the food was very affordable. The service was outstanding. I was called the day of to confirm and delivery was on time. The delivery man was very polite and enthusiastic. All around the staff was great. I would highly recommend Firehouse Subs and will definitely do business with them again in the future. read more