This is our family's favorite sandwich place. I wish there was a location in Conejo Valley. It's either here or one in Oxnard. I used to drive to Simi from TO just to get sub almost every week, but not anymore since I have small children. I can't comment on service because I order online and go inside just to pick up nowadays but I remember having pleasant staff before Covid when I wasn't using their app. I've tried most of items on the menu except chicken and I love them all. My favorites are Engineer and Firehouse Hero. read more

I usually have lunch here a couple times a week. My orders are always prompt and accurate. Staff is always friendly and attentive. Always a pleasant and enjoyable dine in experience, not to mention restaurant is always clean. Definitely a lunch go to! read more

Firehouse Subs - Chicken Bacon Ranch! - Sandwiches Near Me - Simi Valley, California

I visited on 9/1/2022 and after not eating for a whole entire day, I ordered a sandwich. Halfway through eating my meal, I noticed tiny aluminum shavings in my bread. Now, I don't know where the aluminum shavings came from, but I've worked in the food industry for a bit, and nowhere have I come across a situation where any amount of aluminum flakes could contaminate the entirety of a sandwich. How could the individuals making the sandwich not even notice this? Needless to say, I'm hesitant to come here again and I suggest you also be wary. read more

Ordered the hook and ladder with everything no add ons. Order was served quickly and efficiently. It's a nice quaint sandwich shop. Sandwich was good and nicely portioned. Good to go whenever you feel like a sandwich. read more

Every time we come here the staff is very welcoming. Today while looking at the menu and seeing the line build up behind me bc of my indecisiveness I asked the cashier what I should I get. He recommended 3 subs and was very patient with me, without making me feel rushed. I ended up getting the hero sub, which has 3 different meats on it with a few add ons. So yummy! Service was quick, and everything fresh. Hubby had the cheddar brisket and absolutely loved it. The soda fountain is one of those that has 50 million choices with a touch screen button. Overall food yummy, friendly employees, clean and quiet atmosphere, great for families looking for something quick to e read more

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The wife and I were on our way to Burbank and always stop at the iron skillet for our mid way rest stop. I've been wanting to try Firehouse for so long and to see that they had put one in the town center really made my day! I'm a sucker for an Italian so of course that was my "go-to" and boy oh boy it did not disappoint! We got lucky cause they had just opened so it was quiet and we had a chance to look at the menu without feeling rushed. My wife didn't want to try anything this time but we made sure to stop again on the way back home the next day. She had gotten the meatball and I tried the brisket, both were dissatisfying. Meatball had a lot of cartilage in it and the brisket wasn't what I was expecting at all! A lot of BBQ sauce but not brisket flavor, the meat was too tender, "I don't know how that's even possible!" lol I know I probably sound dumb but it was more like having the feeling of tuna in your mouth then shredded brisket. The meat was extremely fatty too. Overall- I gave this place a five cause the service was great both times, just wished the hot sauce selection was better explained to me but it's ok. The same girl helped us both times so it was a nice coincidence! I think I'll stick with the Italian or maybe try the roast beef next time I come here. read more

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Training new staff is one thing, and getting a glut of online orders is another. Waiting for 25 minutes for a single, standard order sub with 3 people working the counter is unacceptable. On a Wednesday evening. And it wasn't just me - there were several people, in store orders and phone orders - who waited just as long if not longer. Want a better rating, train your crew up. I never have to wait this long at any of the other sub shops in town. read more

I visited the firehouse Subs in Simi Valley because of a free sandwich promotion from T-Mobile. The promotion required the purchase of a food item, which I picked the macaroni and cheese and was very disappointed, the picture in the add showed a full container with a nice yellow color, what I received was half empty. When I mentioned that the Macaroni serving was half empty the attendant, said that was the standard size. The macaroni and cheese and sandwich tasted OK, but there are many other sandwich shops that offer a better value. read more

Firehouse Subs - Add picture and actual serving - Sandwiches Near Me - Simi Valley, California

Everyone who works here is seriously rude. Never have been more pissed off at a restaurant in my entire life. I was having trouble ordering, and rather than being helpful, the employees were smirking and laughing at each other, and would look at one another and turn back to me and respond in a very rude manner. Made me very uncomfortable, they made me feel stupid for having trouble. Don't come to this place unless you have your order perfectly written out and rehearsed, or if you have high standards for customer service!!!! read more

Let's just say I liked this place more than my husband, and I thought it was just okay. Another typical Simi Valley mediocre establishment. The food wasn't bad, but it's not the top of the line sub establishment either, like Cricca's, Bay Cities or Italia Deli. First of all, they don't even have roasted turkey breast..... it's smoked turkey only, of which I am not the biggest fan.... but it was as close to what I wanted as I was going to get. The other thing is that it's not your top o' the line meat quality, you know, that slimy texture that you get with true processed meats.... that you don't get in the top quality meats that are served ELSEWHERE. UGH. They charge kind of a lot to just offer slimy meats. The other ingredients were fine....... lettuce, tomato, cheeses, bread, mushrooms....... but again, nothing great. I had an "Engineer" sub, which had the smoked turkey, tomato, lettuce and mushrooms on wheat bread. My hubby had the "Hook & Ladder," which was a smoked turkey and Virginia ham sandwich with lettuce and tomato. The place is packed, they do a great business, and well, like I said, it's just okay. read more

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So we were in the shopping center and looking for a place to get a quick bite. My son got the meatball marinara, he said it was good but small. We got the cheddar brisket and my wife liked it, I felt it was small for the price. read more

Firehouse Subs - Smokehouse beef and cheddar brisket - Sandwiches Near Me - Simi Valley, California

Great sandwiches! Jon took my order & was helpful & very efficient. Definitely a must if you're craving a sandwich.

Ordered a small steak & cheese First time. With w garlic butter Side pickle, Extra cheese & mushrooms & banana peppers, balsamic dressing,italian seasoning, mayo & mustard,salt & pepper. Came in & saw the size of the sandwich & started to laugh. Until i took a bite! My laughter turned to "OMG" totally worth it & plus m telling everybody of this awesome sandwich! I was super impressed & super satisfied. Good job firehouse! U converted a non-believer. read more

Best sandwich place hands down from any of the other chains. Also friendly staff and are able to work fast paced.

I have eaten at a few of these in Las Vegas and really enjoyed the meatball sub. I have never tried anything else and was pleasantly surprised when I came here the other night. I ordered a medium turkey, not knowing that is was on special! $4.99 for a medium turkey! That in itself is awesome. They have plenty of specialty subs to choose from and the way they put together their sandwiches is different from the rest. I love that they heat up the meat and cheese, but keep everything else crisp and fresh. Everyone working there is extremely friendly and had a positive, upbeat attitude. You can tell they don't hate their jobs and don't mind showing up to work. The decor is different and gives you plenty to look at. I LOVE that they ask for donations to firehouses to support the men and women who are risking their lives to keep us safe. This establishment is great and I love that they support our communities where it matters. I will definitely be back. read more

Best Sub sandwiches anywhere hands down!! Definitely will be back a thousand more times! Hook and Ladder is my go to! So delicious, I've had it each time I've visited! read more

First of all I love the theme that this place is all about. It's completely dedicated to the people who risk their life's to fight fires, with a huge beautiful mural on the wall, the decor and hats for the kids. The employees are always so friendly and use fire station lingo, it's super cute. Good variety of subs, from your basic turkey and cheese to my fave the meatball. They have some unique to them like their under 500 calories sandwhiches and you can build your own. Great place for lunch or a quick dinner. I also love that they have the wide variety on the soda dispenser! read more

Firehouse Subs - Firehouse Meatball - Sandwiches Near Me - Simi Valley, California

Staff is always friendly every time we come in. Food is prepped quickly and tastes fresh. Floors could use a good sweeping lol but still our fav sandwhich spot. read more

Ordered a few sandwiches to go through the app. App is easy to use and makes customizing easy. Sandwiches were awesome! I love their fresh bread!! Tried the "engineer" for the first time and it was amazing! Sautéed mushrooms & onions really make this sandwich extra special. Service was fast even with a few people in line. Have had their potato soup in the past and it's delicious too. Keep up the good work! read more

Can't believe I have over looked this place for so long! I was originally going to skip it and go to Chipotle next door, but decided to try Firehouse Subs based on the amazing Yelp reviews... boy I was not disappointed! Good: + The sandwiches are absolutely amazing! We tried the New York steamer and a few others and all have been on point. Fresh ingredients and quality you can see, smell and taste. A++ + Decor is that of a firehouse, everything about it. It's a cool, fun and playful way to enjoy your sub. + Service was delightful, and I don't say that too often. The folks here were pleasant to talk to and helpful with our choices. They walked us through how to customize our sandwich and were patient. + They have more toppings/veggies to select from than Jersey Mikes, which was always my biggest gripe with them. + Their soda machine is awesome. Super futuristic with so many possible choices and combinations! Every try Raspberry Coke? Now you can! + Their medium cup is larger than most other places' X-large. Their Large is a complete monster! Cool thing that drinks come with a free refill. + Indoor and outdoor seating available. Cute and quiet little spot to enjoy lunch on a nice day. What could use improvement: - The only issue I have is that they are a bit more expensive than their competitor Subway. For a family of 5 I typically spend $33 at Subway. Same family at Firehouse cost me $47. Yes, one can argue you get what you pay for, but the reality is the upgrades don't just the significant markup. If it hadn't been for the cost, I would of given this place a 5 star review. - The Italian salad left something to be desired for. I wonder if we can request any of their sandwiches to be made into a salad. That would be awesome! I see Firehouse a marriage of the best attributes of two sandwich places, Quiznos and Subway. A match made in heaven, if I must say. Great food and a must try! read more

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One of the best, best sandwiches. This is our go to sandwich place for sure. Absolutely recommend

Finally tried Firehouse Subs and the only question is why I waited so long? My wife and son told me they were going to try Firehouse so I asked them to pick up a turkey sub for me. I have to say, this is one of the best sandwiches I've ever had. What a great tasting sub! I'll be back for sure and soon! read more

Sautéed veggie sandwich on wheat bread for him and hot pastrami on wheat bread with jalapeño chips for lunch made my day ... and the good quick service is appreciated on this rainy day read more

Wow! Went in to get a sandwich and walked out a different man. I was assisted by Brandon and Kurt, who not only whipped up such a good sandwich that my tastebuds sprang up and did the salsa, but they also offered a premium Firehouse hat. I will never take this hat off again. These workers were so helpful and full of joy. That is why the sandwich was so delicious. I took a bite and instantly felt a sensation never before felt in my mouth. I then decided I would be coming here twice a day for the next year.... It's that good. I will never ever ever go to wienerschitzel or dominos again, and especially won't be going to Chipotle next door, that place gave me diarrhea for 17 weeks straight (119 days). Firehouse Subs is Amazing! 10/10 recommend! Thank you Kurt and Brandon read more

Firehouse Subs - Sandwich and hat - Sandwiches Near Me - Simi Valley, California

Back to the Simi lunch tour... There are plenty of choices for subs/sandwiches like this: Subway, Jersey Mike's, Togo's, etc. I didn't really know what to expect from this place. The decor is fabulous - firefighter artifacts, a large TV on one wall, plenty of seating. The menu is what differentiates this place from other sub places. I thought it was really interesting. I settled on the "ENGINEER" a sub that has turkey, cheese and mushrooms (an item you don't usually see at sandwich places). It was delicious. I also like the fact they have wheat bread as an option and they give you a pickle! I would definitely go back. read more

Yes, the five star rating is deserved. I've been meaning to try this place for a while and finally made it work. Here's a helpful hint, it's in the Simi Town Center in the string of restaurants in the parking lot in front of the Lowes. So head for the Lowes. Walked in, ordered a turkey bacon ranch and was impressed by how clean the place was, it had enough staff to not only handle the lunch crowd crush but also to have employees periodically come out from behind the counter to clean the tables. The service was prompt and all the employees were friendly and they got my order correct (thank you!). Now, for the actual sandwich, it was fantastic! I was blown away with how good it was. Subway this is not. I wish Firehouse Subs was a little closer but it's worth the drive. read more

Really disappointed. Requested a sandwich to go that was being brought to me. It was a simple request plain with just mustard. They added cheese and then when I called they start to explain how sandwiches are normally made. I really am not concerned how they are normally made just how It was ordered. Original Rating: 1 Star Update: The owner/manager? Ed, called me back as I had requested. While originally sounded a little defensive he did apologize and took ownership of the issue. I was pleased that he had a new sandwich made and delivered to me. I had eaten there several times before and will likely return. Thank you for the customer service. read more

So, I have been to this location several times and the food is always great, however, the customer service has been hit or miss. I stopped by yesterday evening to place a catering order for my office the next day. I ordered 20 boxed lunches and paid in full ($180). Delivery was supposed to be at 11:30am today. I decided to call them at 11:45am to see where they were at and follow up on the order. They told me they didn't make the order nor did they call me to tell me this. I asked how long it would take them to put the order together now, the employee was like ummm...I don't know! I told him this was unacceptable and I wanted a refund. I also asked for the owner of the store to call me. They just lost me as a customer. I have ordered lunch for the last 3 years every Thursday for my office and decided to try something new. Never in the 3 years have I ever had this happen to me. I am appalled of how unprofessional this staff is. They clearly need more training. I just want to say later that day, The owner did call me and was very apologetic. He said all staff involved in dropping the ball were spoken to. He explained what had happened and offered to personally deliver free lunch to my office. That was very kind of him. Looks like Ill be giving them another shot afterall. Once The lunch is delivered, I will see how everything goes and will edit the stars given to be fair if all goes well. read more

Always top notch!! . I love their hit sandwiches and their Freestyle Soda machine so I can get caffeine free at night

Hands down the best sandwiches in town. I eat here 5 or 6 times a month and I'm NEVER disappointed. NEVER!! I always get the NEW YORK STEAMER and will once in awhile get the TURKEY BACON RANCH and I've even had the SWEET & SPICY MEATBALL. Honestly, I don't think they have a bad choice. BTW, I judge a sandwich shop a lot on the pickles and the PICKLES here are one of the best I've ever had. I always get 3 of them with my combo. Give it a try if your looking for something with flavor and fresh ingredients. read more

I love firehouse subs because of the amazing brisket sub. I've gone to the North Hollywood location since it's close to work on weekdays. Today, I drove all the way out to Simi just for the brisket sub. I gave THIS location 5 stars because of Shannon. She was extremely nice and friendly and made the experience a 1000 times better!! As I was sitting and eating, who do I see working hard, sweeping, cleaning and arranging the condiment station next to the drinks? Shannon. She is the epitome of a STAR employee and I hope her employer recognizes her outstanding work ethic. Of course the subs here are great! I think one of the best around! But really, customer service can make or break a place and Shannon did it all for me here. I don't know her. Never saw her before in my life but like her shirt says, she has heart! And she puts it in her work and when she's helping customers! 5 stars because of Shannon! read more

I love firehouse subs! This place was my first introduction and now that I've moved I wish there was one closer!

My husband and I love going to firehouse. Their sandwiches are so light and taste sooo good. The manager is also a great guy. We overall enjoy eating there as well as getting take out. It's one of our favorite spots for a quick meal. read more

I used to like this location, but after today's visit, I don't think I will ever come back again. We came at 6:30, waited like 10 min to get order. There were only 3 staff in the restaurant, with long lines of customers and several mobile orders. We Then waited almost 30mim to get our sandwiches. And they gave us the incorrect sandwiches! We ordered one ladder & hook, one turkey ranch without ranch, but we were given two turkey ranch with ranch. We weee very hungry at 7;15pm, so we just accepted the wrong order. Although the food is good, I don't think it's worth the wait. There are many hot sandwich places in Simi, I'll go to a local one next time. read more

It was a nice place for lunch, my first time stopping in. It's pretty pricey compared to Subway, but it was definitely a good sandwich and they made it fresh. read more

Amare was awesome. From his positive attitude to the delicious sandwhich he made for me. Highly recommend this place. This man deserves a raise!!! read more

I absolutely love this restaurant! The food is always delicious and the staff are so friendly and welcoming.

This place is tasty! I've tried the philly and the tuna salad sub and both were great. Fresh bread, fresh ingredients. You can't see the ingredients over the bar, so walk over to the register and you'll find a spinning sign of what they have to offer. I don't think you can go wrong as long as you pick ingredients you like. They also have one of those cool soda machines that is all inclusive with a bunch of different fun flavors. Quick wait, fun firehouse theme. When you come to this shopping center you'll have a choice of chipotle and this place right next to each other. It's a toss up :D read more

Firehouse Subs - Cool artwork - Sandwiches Near Me - Simi Valley, California

Four guys standing behind the counter, one eating a sandwich. The place is empty, aside from me. Floors, tables and the counters are dirty, trash can is full. Where is the professionalism, or better yet, management? Your team can do better. Stop standing around - be proactive and clean your "house". read more

The main reason I come here is the sauce bar to accommodate my brisket sandwich. It's been months since they have restocked it. All the bottle are empty. It was my 3rd and last visit today. Still not stocked. Different excuse every time I come. I now make it a point to avoid this 1 since all the other firehouse subs seem to get and stock all these back ordered sauces. Cheap franchise operator. read more

Firehouse Subs - Sandwiches Near Me - Simi Valley, California