Over the last 24 hours I was really at my wits end with why I was told to stand in line when I placed an online order and after asking where the separate pick up window was for online orders I was told there wasn't one. After some negative feedback I was addressed by the owner who wanted to make it right by asking me questions about what happened, who told me this, etc... After going back and forth over messaging the owner informed me that he will address what happened to me at the next staff meeting because what happened should never have happened. He also wanted to provide me a free sandwich on my next visit. This was not why I'm revising my review. When I came into the restaurant the guy at the register asked me what was wrong with my previous order because he knew I was getting comped a sandwich. This act alone made me consider revising my review. Most people do not care why something went wrong so they don't ask. This guy did. He cared. He really did. As I waited for my sandwich I watched the other employees. There were about 4 others... all hustling and working their tails off. One by one as each called out the name associated with a sandwich they all hustled around the corner and handed each sandwich to the waiting customer on the floor. They were to go orders. The employees could have easily waited for the guest to come to the counter on the way out. They didn't. They went to them. All of them. I look for the small details when I go somewhere. It's the small details like these that make the biggest impact. It's like an engagement ring... it's very small, fits in your palm, but for the woman who sees that ring is for her, it's as big as the universe itself. No words have to be said in order for tears to start flowing. To the staff at the Surprise Firehouse Subs location... I'm impressed. I'm not easily impressed. Well done. Keep making a difference. read more

Very good place for sandwiches! I get the build your own every single time I go their and it's so good!!!! Firehouse has the best sandwich collection then any other place. Highly recommend this place to anyone needing a fast and easy place to go. read more

Love the food. Hate this location's wait time. I've been here several times (and will continue to come because the subs are amazing) but I'm always prepared to wait at least 15-20 mins for ONE SANDWICH. This has happened multiple times, even when I order ahead online. Not sure what the issue is, I've been comped by the manager a couple times with a free medium sub coupon (although I never use them because we get large sized subs). Would love to see the speed pick up, the staff is friendly and food is great. read more

Absolutely LOVE the food. It's a bit pricey but I've always been okay with that since money goes back to firefighters but when you do the math they don't really donate all that much. I suppose something is better than nothing though. read more

Wait times are much better and the food is still great. The staff is always kind and courteous too.

This is one of my favorite lunch spots convenient to my work. They have delicious subs and far superior than Subway or any of those. I don't think I've ever had them get my order wrong, only thing to mention is around the rush times you might have to wait an extra 5-10 minutes but not bad. read more

Love this place! How is subway still in business? Between sub shops like Firehouse and witch witch I'm not sure how subway is still around... read more

The staff is very friendly. You barely walk in the door and you are being greeted. The food is great. This is my favorite sub shop to go to. Very nice atmosphere and the wait times are minimal when I have ordered. read more

Best sub place around. The meat is always so fresh and tasty, the bread is soft and warm, the sauces they use are so flavorful. I can't say enough about how tasty they are. The staff is amazing and warm welcoming. I can't believe I am just now discovering these things. read more

Over the past couple of months i've seen a huge improvement in the energy of the staff and management. The constant has been their food, it's always phenomenal no matter what time of day or day of the week. read more

Spectacular taste! Their philly cheese steak is really good and they have a brisket sandwich that my husband loved! Great environment and everyone was nice! read more

My sons an I ate at Firehouse subs last night for the first time and it was great. The decor is really cute and keeps the kids entertained. I had the Italian and really enjoyed it. The owner was very friendly! read more

I went today at 3:15pm for the first time and received the worst customer service ever! They had just one girl taking orders and making SEVERAL sandwiches. Then the girl stopped making sandwiches and started talking to 2 other female employees. One of the girls had her phone out and was reading texts messages between herself and a boy, while the other girls listened. I waited a little over 10 minutes for my order and all of the employees were talking throughout this whole time. Not tending to my order. I finally received my order with no apology for the long wait or for the unprofessionalism. read more

The food is great but the staff still needs a lot of training.. I have been there 3 times in the last 2 weeks. Each time I have waited at least 20 mins from the time I paid till I got my food. Then 2 of the times my order was incorrect causing me to wait while they fixed it. And they got it wrong again. I love Firehouse Subs!! Surprise location you have some work to do. read more

My husband and I were out in Surprise to celebrate a couple of our grandchildren's birthday's. Our daughter took us all to Firehouse Subs Surprise. The staff was wonderful and the food was awesome. We will be eating here again next time we come out. read more

Third time in this location, first visit we ate in, last 2 takeout and the orders were not correct. I am done paying $16.00 for a combo and waiting 15 minutes AFTER paying when I can walk into a Subway, pay $5 less, get a free 6 inch coupon on my next order and walk out within 5 minutes. Also Subway has 5 or 6 breads to choose from not just White or Wheat. If you enjoy paying a premium for a decent sub and waiting forever, this is your place. read more

Myself and several others were on the corner of Litchfield and Bell advocating for education and gaining community support when the incredible people from Firehouse Subs brought us sandwiches and drinks. The food was delicious and we very much appreciated their support! I will absolutely return as a paying customer. Thank you Firehouse Surprise! read more

It was my first time trying this franchise. They serve their sandwiches hot unless you ask for them cold. This was new to me and I'm glad I didn't switch it to cold. Very friendly staff. At least three different people greeted me and explained what I need to know. I'm so glad to have them here in surprise, especially after my last got sub place Quiznos left the area! read more

Great service, great food, & awesome restaurant! You have to try it for yourself!! 10/10 recommend. Everybody can find something on the menu, it's fabulous! read more

Great subs! Great service! My favorite is the brisket sub, my kids love the coke machine. They round up your change to a dollar for local firehouses, which is awesome. read more

Glad we have one in Surprise now, don't have to drive to 67th and 101 anymore . Best subs out of all the usual cast of characters in this town!!! read more

This location is the worst location I've ever experienced. Always being on the road for work or on vacation with the family. My family and I have eaten at Firehouse in three different states in multiple cities or locations in these states. Never had an issue at any of them except one, the Surprise Az one. This location gets 1 Star(zero if it was possible). This location is the closest to my house, so it's one my family and I frequent a lot. Every time we eat their as a family we have to check the making of 1 of the subs we order. It's so ridiculous, that it's a running joke( Not a funny one) in our family on if the sub will ever get made right, not if it will be made wrong because it , at this location, it has never been made right the first tine, always the second time. Today, the employees made it wrong a total of 3 times. Assumed the 3 time they got it right, right? It's not a hard sub to make. Wheat bread, turkey, deli mustard and cucumber. Easy right? Wrong! Fist time they made it, had cheese. 2nd time, white bread, third time( the one I assumed was right and brought home) NO cucumber, no Mustard!?!? I don't get it? They just have to make it like it say on the receipt? Unfortunately, this is the closest to our house and we love The Franchise, just not happy with this location but we'll still go to it. Making it right the 2nd time every trip for 2 years is just not right, it's frustrating, because, like I said we love their subs, just not the service at this location. Update: Owner called my wife per her request. Owner took care of us. Still can't give a 5 star, but bumped it up to a 4. We'll see if the make it right the next time. read more

Went there for lunch, it was big open dining room, clean and inviting !Was greeted by a welcome! You order at side, did not feel rushed! I had pastrami and hubby had steak sandwich! The bread was nice and fresh and soft, I was not impressed by the amount of Pastrami! I guess at $23.00 for two combos it would be a bigger sandwich! They have 3 sizes and we got medium, chips and a drink! But we did like what we received! I do think other sub shops give you a better value! Guess I will stick with them! read more

Great sub shop. Yes, you have to wait a bit for your sub but that's because of the way is made. The subs taste amazing. Friendly staff, nice atmosphere, and the owner is usually on-site. Nice to know he really cares and wants to be known for great customer service and yummy subs. read more

Ordered online right before we picked up. A few things we had added on sandwich were forgotten along with pickles. Everyone was polite but for us being the only people in there we feel this should not have been an issue. read more

First time here, and the New York Steamer was delish! Also, love their oatmeal raisin cookies! Nice place, looked clean and I ordered online, which was easy. Definitely, a new favorite,I'll be back soon. read more

Not pleased. Ordered over the phone. They have an area for these orders to be picked up. Cashier ignored me and kept ringing up the walk-ins. Waited for about 7 minutes and left. Won't go there again. Don't have the time to waste on lunch hour. read more

Great food.... hard to choose which sub to get sometimes.... but friendly staff and great service and clean and bug free...

I was very pleasantly surprised when I went to this place. The food is delicious and the employees are great too.. I'm definitely making Firehouse my new sub shop!! read more

My wife didn't want to try Firehouse because she had it at work and didn't care for it. I finally talked her into trying it again as I had not and wanted too...we were not disappointed!!! We each had a meatball sub and I had the chili, it was amazing! I ordered online and it was packed when I got there. read more

Love Love Love this Firehouse Sub shop! Our subs are always perfect and tasty...but it's the EMPLOYEES that stand out. Maybe it's because it's new, but it genuinely appears these people are happy to be there and are one big giant bonded family. We are a family of 7, so when we decide to eat out we carefully weigh our choices. Based On price...selection..and does it offer something we each would enjoy? Firehouse subs meets our dinner out qualifications LoL. We love you Firehouse! Thank you for serving us and those who serve. ....and busting butt to raise $$$ for First Responders. So many good reasons to chose this place and.... Y U M read more

From the moment we walked in the door, we were instantly greeted by smiling, happy, nice employees! The service was impressive! Everyone seemed to be genuinely invested in my family's experience. The food was sooooo yummy! We all kept saying, "I'm so full!" as we would take another bite. The store was clean and so cool with the firemen memorabilia, that we ended up dining in instead of taking our food to go. The store was clean and well run. Excellent casual dining choice! read more

So happy to see Firehouse Subs here in Surprise. I absolutely love their sandwiches, they are all good. I've Never had a bad one. Ed is absolutely 100% customer focused i guarantee he will make sure your experience is awesome. read more

This place is the best sub shop out there. The bread is by far the tastiest compared to other sub shops. It is a little pricier than other places, but well worth it!! Highly recommend Firehouse subs. read more

This place is awesome! Food is great, staff is super friendly and the restaurant is clean! Definitely a place to stop again. Especially because I'm tired of the same old burger joints! read more

This is my 1st time to this location and was very pleased. Food came out fast and the customer service was great. The place was very clean. Would deff. Come back to this location read more

There was literally 2 people in front of me and no one behind and it took them 20 minutes to make my sub to go

This is by far my favorite Firehouse Subs in the valley. There is one closer to my house but will drive to this location because the food is fresh and the staff is super friendly. It does not hurt I can grab it for dinner on my way home from TX Ranger spring training games. There is a large variety of drinks which I love since I do not drink caffeine. Next spring training game you attend in Surprise stop by this location. It is amazing. Plus try a lemon cookie makes a nice finish to a hook and ladder salad. Yummy. :) read more

Firehouse Subs - Best salad ever. - Sandwiches Near Me - Surprise, Arizona

The hook & ladder here is definitely one of the best sandwiches I've ever had. Would recommend to anyone.

Not only was there a small CURLY hair (you know, the pube looking ones) in my sandwich but there was also what appeared to be a BOOGER on my table! This place seemed clean at first but when you really look at the details it's filthy! My friend found a fly in her sandwich!!! The staff was nice but the owner was impatient and rude. I will NEVER come here again! Save your money and go somewhere else! read more