Today was my first experience here and I was surprised by how big it is inside! It looks so much smaller from the outside! Lots of seating indoors and outdoors as well. I decided to download their app to get $10 off my order and we placed an order online while inside. I decided to get the New York Steamer which was phenomenal! Absolutely loaded with meat, the garlic toasted bread and olives I added just made the sandwich! My husband really enjoyed his smokin' honey steak melt! He said it is worlds above a subway type restaurant. The fries were delicious and the sauces they had for them complimented them well! I tried the potato soup and that was also delicious with the cheese and onion. I ended up dipping my bread and whole sandwich in it! The bathrooms were clean. My only note is the speaker is very very loud in there. Startlingly loud. Overall this place has a great vibe. I love that they support our firefighters, who deserve nothing less and they make bomb sandwiches while they're at it! read more

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This is a BUSY location. After seeing the sandwiches I know why. They were delicious AND made beautifully. Presentation is important, nobody will ever tell me otherwise. The meatball sub is always a customization for us. Extra extra light sauce and add olives. They nailed it. Also tried the new Smokin' chicken honey melt. Very good. After the first bite I felt it needed a little more of the Chipotle honey sauce (which they provided with no problem) and adding it made the difference. I did customize having it made without the mayo (not a fan of hot mayo). Overall the sandwich, service and cleanliness of the store was excellent. So why only 4 stars? This location does participate in app based offers. When I changed to this location in my app ALL my offers disappeared. I know franchise locations can choose to participate or not. Perhaps this owner chooses to opt out due to the obvious steady customer flow. I respect that, but it rubs me the wrong way nonetheless. This is not my usual location, I don't live anywhere near here, but come frequent enough that it now serves as a great option for lunch. read more

Firehouse Subs - Meatball sub (light sauce add olives) - Sandwiches Near Me - Valencia, California

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$20 for a large chicken sandwich, the girl taking my order had a hard time understanding English and I had to repeat myself several times. I did not support this kind of nonsense. Never again. read more

Nasty soggy sandwiches. Contacted them and they would t do anything. Also my card got hacked when i added it to their app.

Five stars all the way! And in all honesty, it all should go to Ivan. He was the only one that greeted my family and I when we walked through the door. My son was intrigued by the stuffed dog wearing the fireman hat. Ivan immediately gave him one, which of course made my son's day. We ordered their season Thanksgiving turkey sub. Amazing! And while we were eating, without asking, Ivan brought out an extra tray for us. His customer service is exceptional! You can never find someone like that in any fast food establishment. So five stars all the way for him! read more

Firehouse is definitely a diamond in the rough. From the outside, the restaurant looks decent. But, I didn't expect the sandwiches to taste so good. It is truly an Underrated restaurant. Their sandwiches such as their New York steamer, roast beef, and smoked brisket sandwich are excellent. Lately, I always get the smoked turkey sandwich which is also a very healthy option. Their smoked turkey sandwich is delicious and at the same time nutritious. Great balanced meal. Service is quick and ambiance is unique. There are sometimes Firefighters eating here and you can support the fire department with every donation. Overall, a great restaurant. read more

I ordered a sandwich from postmates hook n ladder & it was aweful, it had sooo much mayo on it was like soup. I could not even it the sandwich, digusting. Won't be ordering from them ever again. They use to make good sandwiches. read more

Firehouse Subs - Hook n ladder sandwich, more like mush - Sandwiches Near Me - Valencia, California

Very friendly staff, no complaints there. Clean restaurant. I tried the New York steamer, taste was ok, but the sandwich was very sad looking and was kinda smashed for some reason. Mayo, mustard, meat and cheese is what comes on it. I tasted more mayo/mustard then anything else. The problem is in the price. I'm sorry but for $16 that's not gonna cut it. Jersey Mikes all day over this place. read more

We went to Firehouse Subs to support our church fundraiser. What a pleasant surprise! The sandwiches were especially delicious and the service was excellent. My husband liked his spicy meatball sandwich and I found the Steamer to be simple but good. We will go back. read more

Amazing customer service and the sweetest staff. Fantastic menu options, you can't go wrong with any sub-- they are all delicious. Best sandwich place 10/10 read more

We really like Firehouse Subs in Simi Valley, so when we found this location in Valencia and just wanted a simple meal, we gave this restaurant a try. Unfortunately, it was like night and day from the Simi place. The staff wasn't welcoming, the order took time to prepare that seemed excessive given that there was only one other patron in the place. The sandwiches were okay; nothing to write home about, whereas normally I'm tickled by the freshness and flavor of their sammies. I often order the Hook & Ladder, which features smoked turkey breast, honey ham, and Monterey Jack cheese (on which I have to pass). They don't have any vegan cheese, unfortunately for me. I miss cheese on sandwiches! Firehouse Subs feature a number of warm subs, as well as cold ones. The warm items lend a comfort food taste that is very enjoyable. The one served at this location was warm, but some element seemed missing. Maybe because the service was off, it affected the overall experience. As I mentioned, they weren't busy when we were there, but the dining room felt haphazard; some of the tables needed cleaning, and chairs were askew. We had just purchased our first newer car in over a decade (!) nearby, so we were looking forward to sitting together to talk about the purchase experience and be excited about our new baby. We ended up disappointed that we'd chosen this location of Firehouse Subs to have our mini celebration meal. I expect we'd just caught them on a bad night, right? read more

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I've been working a block away from Firehouse Subs for about eight years, so I've eaten there many, many times... and with good reason. There are multiple other restaurants and diners nearby, by Firehouse is my go-to place for several reasons. First and foremost, of course, is the tasty food. The chili and meatball subs are particularly delicious, and I've *never* regretted ordering them (even if they haven't done my waistline a whole lot of favors!). Second and almost as important, the staff there is always so very warm, helpful, and friendly. From the owner/manager on down, I've had many lovely interactions those working there. I always get the feeling that they care about the customers and want to give them a good experience. Third and last, I look the open, spacious layout of the restaurant. The front of Firehouse is comprised of floor-to-ceiling windows, which bring in a lot of sunlight. The floors are wooden, which brings a "homey" touch. And the tables are kept very neat and clean. No complaints in the atmosphere department. So yeah, I've spent a ton of money on lunches and dinners at this place over the years, and *all* of it has been very well-spent. Thank you, Firehouse Subs! : ) read more

Just another Firehouse Subs? Well, not really. The people here are very friendly and helpful. Sandwich was the normal, very good quality of other Firehouse subs. Two clean bathrooms near the back on the right. The cashier was very helpful and recommended signing up on their app. Gets you points and a free sub on your birthday. I did it and it worked great. Decent sized parking lot because it's part of a strip mall. Nice sized dining area with a couple of tables out front. Has the usual 100 in 1 fountain drink machines. Good crowd for lunch, it was about half full with the addition of those coming it to get food to go. Hungry for a Firehouse sub? Here's a good place to get one. Enjoy! read more

Firehouse Subs - Sandwiched between Ben & Jerry's and Baja Fresh. - Sandwiches Near Me - Valencia, California

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I've got the itch...again, for the taste of a hot, Hook n Ladder with extra bacon, mayo, Lays chips and an ice-cold Dr. Pepper from their 1001 beverage dispenser. Marcy is an excellent store manager, very professional, makes sure to get everything right. She kicks ass. She'd make an excellent opening manager at your first location on Mars. Elon, will be proud, and I'll tell him she deserves a really nice raise! Great food always gets me off the couch... read more

I go here every 1-2 weeks, and it never disappoints! The drinks are large, the subs are delicious, and the service is pretty quick. The place has a good vibe, and the firefighter theme really sticks to your mind. Good restaurant! read more

Everything was amazing.Marcy was incredible, and the whole stop is just incredible.I would recommend this to anyone.That wants a great dining experience.And a really great sandwich... ten out of ten stars read more

This is by far the best place I've found for sandwiches. The staff is friendly, the service is quick, and the prices are very reasonable. I highly recommend it! read more

Very disappointed, our sub sandwiches, no meat ,skimpy more like a lettuce on bread. My sandwich was missing ingredients. Missing turkey meat. The quality of this sandwich. Very bad ,will not there again. Please consider spending your money elsewhere! read more

Nobody cleans the tables in here. I walked in after 3pm on a Thursday, every table in the restaurant is food and crumbs

Went today and had a great experience, I had been there previously and things didn't go so well. I left a bad review about my experience. The manager Marcy made it a point to reach out to me and apologize. She offered me a complimentary sub which I went and got today. The staff was so sweet and gave me my sub with a smile and a thank you. It's nice to see good customer service now adays. My compliments to Marcy and her wonderful staff. A huge thank you. It was very appreciated. read more

The service here is amazing! Nelly made our day, she was so nice! The restaurant is clean and the food was great!

I've had this place a few times and it tastes amazing every time. It's such a vibe in this place. Walking in with everything Fire Station/ Fire Fighter themed, is super cool to see. The staff are always very nice and welcoming. I always get the Engineer in a small size and it's perfect every time. The bread is what really makes it. It's super soft and makes you want more. I've never liked sandwiches/subs but this is the only place I'll ever get one! I added some habanero tapatio (from home) on mine and it was perfect. Got a little bit of that extra kick and tangy flavor which goes a long way. I love the slice of pickle that comes with these as well! Can't go wrong. I always think the small is too little for me but it's actually the perfect size for me. I almost always have leftovers for later and with this, I finish in one seating. During our last visit, I noticed they didn't have the different sauces out to freely pour yourself some in little sauce cups. Maybe it's not a thing anymore because of Covid? Not that I needed any, it was just something I remember seeing. Overall, delicious place and always down to drive out here! IG: @ammysalamii read more

Firehouse Subs - Engineer (small) - Sandwiches Near Me - Valencia, California

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I paid $13 for a medium steak and cheese sub. A medium is about 8 inches long. The roll was OK: better than the roll at the "subterranean conveyance" subshop, and not as good as the roll at the "subshop- With-the-two -1st - names". The filling was fairly tasty, but there would have needed to have been twice as much of it to be "Acceptable" and perhaps three times as much filling for the sub to be labeled "Good." That judgment is based on my experience eating steak and cheese subs. Very chintzy! HOWEVER, the little packets of ketchup they provided were awful: they tasted like solid sugar, and they were clearly not made by the famous pickle company. I need to search farther afield for my steak and cheese subs! To quote WC Fields' epitaph, "I'd rather be in Philadelphia!" read more

Ivan and Tyler made my birthday feel special I don't usually come to this franchise but I am now a life long member once again thank you

Ordered a large hook and ladders. It had way too much mayo and mustard the meat was swimming on the bread. It said that it had Monterey Jack cheese there was any. I ordered Light onion it was loaded with onion. With the price of fast food you need employees that care about the food they make and this is happening throughout the industry. read more

Yummy sandwiches however pretty pricey. I would say Subway Is a better option because you get more of a choice, whereas this place what is on the sandwich is what you get. The workers are friendly and the decoration in this place are definitely entertaining since it's firehouse themed. I'd like to try this place again! read more

Firehouse Subs - Italian 8/10 - Sandwiches Near Me - Valencia, California

Food was good but the male service staff making the sandwich was rude and condescending

The good: I like how their sandwiches come in a cardboard container so it maintains the shape of the bread and protects it. It made it easy for me to bring my leftover sandwich to work for lunch the next day. I got a large turkey sandwich and thought it was great and simple. I like that the bread isn't dry or tough. I like that the lettuce is shredded. The bad: The turkey sub comes with provolone cheese. I didn't see an option on their online ordering menu that allowed me to sub the cheese for a different type of cheese. The interesting: They offer gift cards! The sandwich company was founded by brothers who were also firefighters. The firehouse theme exists on their website where you can click the "rapid rescue order online" to get your sandwich fix. Outside of sandwiches, they sell chips, cookies, brownies, mac n' cheese, salads and soups. read more

Firehouse Subs - Turkey sandwich - Sandwiches Near Me - Valencia, California

Come here for sandwich because I was waiting for my car to get checked out the sandwiches are bomb yummy as hell I would totally come back

Worst customer service corporate office ever. Must pay people to just waste customers time. Unresponsive to adding points or promotions. Should be a critical offense of false advertising. Also food quality has become lower than in the past. Don't thing I will ever eat here again. Deleting my app and account. read more

I came here with my son to pick up a couple of sandwiches for lunch. Why Firehouse...? I have been to their Folsom location and was not disappointed by my experience there, so I trust this location will not be any different. And this Firehouse Subs location has my vote as well! As with their Folsom location, they do not allow dine-ins during this Covid madness, and for good reason. So we just ordered our meals and were helped at the drink dispenser by staff. They do look after the health and safety of the customers during this pandemic. The sandwiches, as I already expected, were great! And reasonably priced for the size of the sandwich! And the staff who helped us at the drink fountain also said that since we ordered a combo, we can choose any size drink! Many thanks! Mello Yello it is! Bathtub size please! We did not stay long in the place since the staff made our sandwiches quite well and quickly. Their "production line" was a well-oiled machine! And since Firehouse Subs supports firefighters, it just feels right to buy great food, and at the same time, support a great cause! read more

Firehouse Subs - Assembly Line - Sandwiches Near Me - Valencia, California

Wow, now, these are legit sub sandwiches! I've mostly frequented Subway since they are a major sub sandwich chain, but I haven't tried out Firehouse Subs until I recently moved here to Valencia. I actually came across this location out of coincidence. It's located next to a Barnes & Noble, and I was returning an item inside the bookstore. After I was finished, I walked out and noticed that Firehouse Subs was right next door. I didn't feel like cooking dinner at home, so I decided to get a sub sandwich for take-out. The restaurant is firehouse-themed, and the service was great. What I like about Firehouse is that they help raise awareness for several organizations and give back to their community. I ordered their limited-time meatball/pepperoni sub sandwich, a cup of firehouse chili, and a side salad. The food came out fresh and was still piping hot by the time I got back home. I will make a stop here again when I get a chance. read more

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Good sandwich, cute firehouse decor, no complaints. We had 2 adults 2 boys age 1 and 4 1/2. We were enroute to LA We are inside at the restaurant The sub tasted like Quiznos to me but that's ok at I love Quiznos Fast service and i would definitely come back! I hope they open one in San Luis Obispo county read more

Came in here with my son after a long day on Sunday. The place was pretty much empty at 5 PM, there were lots of choices and I decided on a Pastrami Reuben medium size at the cost of $8.95. My son got some other sandwich...sorry I didn't ask him. But they offer a discount with a local company that you can get discounts called 25Score card, in this case a combo upgrade so my son got a drink and chips thrown in for no extra cost. The guys were friendly and the sandwiches came out fairly quick. There is a variety of sauces you can try or take with small containers provided. All in all good experience with cost of around $18.50 with the discount for the two subs, one chip and one drink tax included. My sandwich was pretty good, so I will give this place a five-star rating for cost, service and taste. read more

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This was my first time trying Firehouse Subs. I did a pick up order from online. It was freshly made to order & came with a saucy dressing. Everything was really good. I would totally come back here again to try another type of sub. I would say they're above other submarine sandwiches I've had from competitors. I'd recommend to my friends and family to try them out! read more

Firehouse Subs - Delish! - Sandwiches Near Me - Valencia, California

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First time having Firehouse subs, I don't know if it's this location or the sub I got, (Which was the Philly cheesesteak one). But the sub honestly sucked, the service was decent. But for the price I would just go to Jersey Mike's or even Subway, for a way better sub for a similar price range. read more

Yeah, just another sub shop in my opinion. Being in a strip mall means there's lots of parking. They even have an outside seating area. I tried a small Cajun Chicken sandwich ($6.77 out the door). This was a pretty tiny sandwich for the price. I estimate it was just 4 inches long. It tasted good but again m, way overpriced. The staff were nice and there were a couple TV monitors inside. For the price, I'll go elsewhere next time. read more

My family and I after Easter service went to this restaurant to eat. OMG! The decor was so special the way it honors firemen. It gives proceeds to their funds as well. The food was what shocked me. It was so delicious! The bread was so soft for our subs and everything in the sandwich was so fresh. I was in heaven! The workers are all really nice and they know their stuff. This is one of my favorite restaurants. Their bathrooms are very clean and sanitary. Love love love Firehouse! read more

This is my first time here and it was fabulous. I had a T-Mobile Tuesday promo, but when I tried to place the order online, there was no section for special instructions, so I asked them at the counter to omit mayo and onions. It was delicious and everyone who works here is so friendly! If you're in the area, this is a great place to stop for a meal. Huge selection, lots of indoor and outdoor seating, very clean. Highly recommend!! read more

Firehouse Subs - Hook & Ladder - Sandwiches Near Me - Valencia, California

Workers were rude- was told to get in the back of the line after ordering online because I asked for a side of sauce. They need additional training in the area of customer service. Food is good but if your employees suck it brings down the entire establishment. read more