I went to 2 other Firestone locations in Austin earlier today and was not acknowledged in either one until I flagged down an employee. I was also treated rude, it was very unprofessional. I decided to give Firestone one last chance (since I had a 15$ coupon on an oil change) and I went to the Ben White location. I was immediately greeted by the friendly staff and taken care of. They called me by name and were very professional. I also had another issue with my vehicle that I thought was more serious. The gentleman helping made assured me they could fix it for cheaper and quicker than the dealership. Its hard to find a good automotive establishment, but I know where I will be taking my truck in the future. read more

I would like to give a BIG shout out to Chris Sigman and his team at Firestone. I feel like you all do not get the amount of credit you deserve. I had a very friendly experience and was updated about everything along the way. You guys made taking Stella Stang out of storage look like a breeze. Thank you:) read more

I have been going to Firestone for my Honda Element which has 60,000miles since I bought it for tires and general maintanence. My Element is a great car and never breaks! Today they called me when it was in for an oil change saying I needed 2 rear struts to the tune of $600. Mind you nothing has ever broken or gone bad on my Honda Element since I bought it in 03. I decided to not have the work done and shop around for a better price. The first place I went to around the corner said absolutely nothing was wrong with my brakes after examining the car and driving it. Also Firestone said I need to have the transmission fluid changed for $170.. The other place said I didnt need that yet. I could wait 40000 more miles before that needed to happen. (They checked the Honda schedule). There you are...I always had heard they were like that but i didn't believe it. Now they have lost a long standing customer. Too bad for them..When are they going to learn you can't do business like that with Yelp and other lists existing on the internet now? read more

I went to change oil and do state inspection at this place first time even if I work on a place where i can do it for 50% less money. It was my day off and this place is closer to home so i didn't care for extra charge because i heard good things about Firestone, but i was completely disappointed in service i got, and that is pretty hard to achieve with me. They activated my engine light and said that it happened by itself and they are not liable for it. I asked how that happened when i brought the car in great condition because i keep my car perfect. I didn't even accused anyone i just said i think that is a too big coincidence. Employees accused me how i want to get something for free, and told me because they close in 15 minutes to bring my vehicle tomorrow so they can check what is it.(CHECK WOULD TOOK 2 MINUTES) I brought a car tomorrow and after 15 minutes of explaining how i think they should at least check it for me, so i know its not them (it is free for them) they told me it activated few codes for emissions which they didn't touch......I DID STATE INSPECTION?!?!?! and they couldn't tell me what initiated it. i couldn't believe and I left because i didn't want to argue all day. Than I checked the car with my service department, couple of hoses was removed so my engine wasn't working properly, they told me someone manually removed it. I couldn't believe. I will never do any business with firestone again and i will tell all my friends. What a joke, and people skills of employees ZERO. read more

It took way too long to get my oil changed. That's all I wanted to do and it still hasn't been done. I've been sitting here for approximately 2 hours waiting. Two. Hours. read more

I live right next door to this place and I have tried several times in the past four days to get in to get my vehicle inspected. One day they were too busy, the next day they were too busy, yesterday they had an issue with their machine and today their inspector was nowhere around. It really stinks being so close to an establishment that you cannot use. read more

The low tire pressure indicator has been on in my car for a few days. I have spent so much time trying to find a service station with a functioning air pressure pump while I have enough quarters, etc etc. I was SO frustrated. Luckily I mentioned that at a sandwich shop and was told that this Firestone would inflate my tires for free. I came over and within 5 minutes had all my tires the correct pressure and was on my way. It seems like a minor matter but after all of my frustration I was SOSOSO happy and thankful. Thank you Firestone! read more

The Firestone on Ben White absolutely sucks. They lied to my face just because they were lazy and didn't want to see me. I talked on the phone with Mike and came to him in person and he was very rude and grumpy. What also sucks is that this Firestone is close to my house and would be convienent if they could do their job right. read more

I just had to wait 2 and a half hours to replace two tires. And the worst part 2 hours into the service they notify me that they don't have but 1 tire at this location and they will have to retrieve another one at a different location. I was the second customer of the day. read more

Horrible customer service and misleading about promotions. Spend your money elsewhere as they are not concerned about taking care of their customers. read more

They said my tire was not repairable to get me to buy new tires. I had a gut feeling and said now. Later that same day, i took it to a place down the street and it turns out it was a simple nail. Got fixed in 15 minutes and a few bucks. Lying to clients is bad. read more

After fixing the a/c the last time it lasted for a little more than a year before it started leaking and completely went out again. Unless you are only looking for a quick fix then I would look for a more reputable place to spend your money. read more

Very disastisfied with the way I was treated by service advisor, "Clint". I went in with a coupon after speaking to a rep over the phone and being quoted about $150 plus taxes (with coupon) to buy and install 2 new tires. Went in and told Clint, the only service advisor available at the time, that I had called in and spoke to Alton about 2 tires I wanted to buy and have installed. Clint asked me if I knew the size of tires and that's about all. He then printed out a work order and told me to sign. The work order was over $100 of what was originally quoted to me. I told him that that's not what Alton quoted, showed him my coupon for 10% over store cost of tires, and asked him to explain why it was so much more. He seemed frustrated, rolled his eyes, huffed and puffed and then gave me another price of about $205. Again, this was more than what was originally quoted so I asked again why it was still about $60 more than what I was originally quoted. Finally, after about 10 minutes of going back and forth he informed me that if I didn't want their road Hazard warranty and lifetime balance / rotation, that it would be less. He then told me that the price would be about $164. Finally, this price was closer to what I expected to pay based on original quote. I find it very poor customer service to just tack on whatever you can without informing the customer and trying to have them sign for it hoping they overlook the add-ons. I feel that Clint was trying to take advantage of me which ruined my whole experience. To top it off, after verbally quoting a lower price he informed me that I still needed to sign the work order for the higher price of $250. I told him that I wasn't going to sign for the work order when it stated a "promise to pay" for services on the work order that I never asked for, wanted, nor was informed of. I asked him if he could please re-do the work order and print out a new one for me to sign with the new quote of $164. He said this was not possible. I could not believe this and at this point did not want to sign nor leave my vehicle. Ultimately, due to time constraints and the dire need of getting a new tire installed (use car for work; had a tire blowout) I hesitantly and regretfully signed. I ended up paying $175.88 in the end. I'm glad I wasn't charged for the $250 like I "promised" when I signed, but that whole experience left me feeling so uncomfortable and manipulated that I will NEVER take my business there again. Where are the friendly, honest service advisors that treat their customers with respect and appreciate their business?! Obviously, Clint isn't one of them. read more