Honesty is the best thing I can say about the employees. They do great work and all of their work is covered for 12 months or 12,000 miles!

I had three experience with this location. The first one was ok but cost was the same as dealership for the same work. So, in the future I would rather to take my car to Honda dealership. My second experience was when I took my Honda Odyssey for inspection of a clunking sound coming from the rear. I specifically asked them to not distract themselves with anything else but the source of the noise. So, I received over $700 estimates for bunches of stuff. So, I took it to Markley Honda. It took them 30 minutes to diagnose the loose bolt on the rear right shock which the tightened for a total cost of &29.95. The third and last time I took my GMC Yukon for a replacement of leaking engine oil pan and gasket. I was quoted around $580 and made appointment to do the work the next day and finish by noon as I needed my truck for the upcoming camping trip. They didn't even take my truck in until 2 pm. Since I didn't hear anything I went to the shop 20 minutes before closing. The manager told me that they were short handed but they have the gasket and would get it done first thing in the morning. At that point I discovered that their estimate was just to replace the gasket and not the pan as I had requested it in person and also written on my service envelope when I dropped off the vehicle. Anyway, the manager told me that he has located a pan but he would need to call first thing in the morning to see if he could get it and by the way the estimate was short by about $350 to a total of around $900. I agreed since I was in a bound and already wasted a day. The next day the manager called me at 7:30 as he had promised, with two more bad news. He said that they found out that my vehicle was all wheel drive and required more labor to get the pan out. That raised the estimate to $1200, and that he didn't have a master mechanic to do this work so, I would had to take the vehicle to their Loveland shop. Of course at that point I didn't trust them to perform work on my bicycle and took it away and eventually took it to Markley GMC to perform the work. Never again will be fooled by this bunch of incompetent people. read more

Firestone in Fort Collins regardless if you make an appointment always had an excuse for why it will be a 3-4 hr wait for something like oil change or tire rotation because the hoist to do a 3/4 ton van is in use. Although the appointment made knows the size and discussion ensues when the appointment can be made, it's still unavailable, twice I cancelled when I got there because they said I'd have to wait, 3-4 hrs other times I did wait, but I'm not going there anymore, appointments don't mean anything. I gave them enough chances after I bought my tires there, not anymore. read more

Your chances are that Firestone will find something expensive wrong with your car if you take it in for a wheel alignment or other special low-cost deals. We took our truck in for a wheel alignment and a tire rotation special. Soon after drop off we received a call that the lower ball joints were so loose that they could not do an alignment with our replacing them. Cost $527!! Since we were out of town, I just said to do it. When I picked up the truck, I asked for the old parts. They showed them to me and tried to show the looseness and couldn't since they said they need to be on the truck to do so. A simple youtube video shows how loose a bad ball joint is when holding them in your hands and wriggling them. They even had them in a plastic bag so I couldn't see them. The charged $84.99 each for the ball joints themselves, part number K8695T from Moog. These are $19.80 at Autozone. So that is about a 6x markup on just the parts assuming they get them for around $15 wholesale. I took the parts with me and took them to Autozone, my favorite store, and they said they were not that bad and did not need to be replaced. So Firestone, thanks for ripping us off! We sure could have used that $550 for other bills. Hopefully others will read this and think twice when you try to up sell them on unneeded work. phone: 9seven0-2one5-717nine read more

AVOID THIS PLACE AT ALL COSTS. The most unfriendly and inefficient car repair shop I have ever attended. In front of the whole waiting room, one of the workers pretty much told a customer to f-off because the customer was upset that his car still hadn't been started for an oil change and it was two hours after the appointment time. Let me reinstate he had an appointment at 4:30pm and it's 7pm and they haven't looked at it. I would be embarrassed if I was the manager or a worker at this facility. I have been waiting over two hours for a simple battery change.... read more

there is no way those positive reviews are real customers. I guarantee you those reviews were written by employees. These guys are the reason that auto shops have a bad/shady reputation. And it's my first time ever writing a bad review for a place. They wanted to charge me a ton ($700) for changing headlights and something else trivial. They tried to tell me something else was wrong too, but I didn't trust them at that point. When I said I'd have it done somewhere else, they said they'd only charge me $500. I said ok, went home then called my long-time trusted mechanic in Denver who said the whole thing should only cost $200-$300. I called back Firestone and said as much and they brought the price down to $400. I asked them why they didn't give me that price in the beginning and they said that's just how they do business. In other words if you don't know what you're talking about and if you don't haggle with them, they'll take you to the cleaners. I asked if that really was their policy and they said yes. When I got the car, the headlight was still out. They changed it again in 5 minutes when before they said it takes 1-2 hours and that's why it costs so much. The headlight burned out a day later and when I took the bulb in to NAPA they showed me that they'd replaced the bulb with an old bulb. I've asked around and asked my co-workers that live in the area and they've confirmed that it's a shady place. Avoid it at all costs! read more

Absolutely would not recommend Firestone on North Mason you do not get what you pay for the management is absolutely horrible that technicians do not do the complete service work that you pay for if you look online the reviews are horrible I've had problems I've called customer service three times this week they were supposed to call me the district manager and corporate level and I have not even got a phone call and they keep telling me within two days here it is Friday I called last Sunday and I still haven't received a phone call so apparently they don't care about customer care or their customers they're just in it for a quick buck and that's all they're going to get from you if you go there I would find a local reputable company or dealer to do your work to make sure it's done correctly and to your satisfaction and if you have Firestone do your work I would check everything to make sure everything is done before you leave. If I had my choice they would not even get one star. read more

After a few years of going to Firestone for my car needs, I've stop going there. I have a life time alignment on my vehicle through them, but I gave up and started paying someone else to do it. The first year or so, everyone was fine. Then the dishonestly began. It started with them telling me my tires were bald when they were still street legal. Yes, the tires were worn and needed to be replaced soon, but they were street legal, not BALD. I talked to them about it and they agreed the tires were bald and were still street legal. They also told me my tires were wearing strange because I didn't get them rotated often enough, but I had a life time rotation through them that was done every 6K miles. Then, they told me that my completely stock car that I'd been driving and having aligned for over 5 years needed a $100 camber bolt to adjust the alignment. No explanation of why - just that if I didn't get this part, they couldn't adjust my alignment. I brought my car to another shop in Fort Collins, and they aligned with no problems. The other shop said that said sometimes the camber bolt gets eroded and needs to be replaced, but there were no problems with mine. A final note, the read out the other shop gave me (less than 100 miles on the vehicle since I was at Firestone) showed serious alignment issues that the read out from Firestone did not show. I suspect that Firestone was showing me a readout that wasn't from my car, as I hadn't hit any curbs or holes in the road in that 100 miles. I would be careful with what they tell you your vehicle needs. There are plenty of other places in Fort Collins to take your car too, I would aviod them at all costs! read more

Terrible, I repeat TERRIBLE, TERRIBLE treatment of customer. I came in the other day to take care of a Firestone tire that shredded on me randomly. The tire was supposed to be covered by a recall several years ago, publicly documented on several reputable news outlets. One of the tires recalled was the Firestone Firehawk (the one that failed on my vehicle), I called both this store and the technical support line and was told that its replacement would be covered. However, when I arrived at the store the next day, I was told by SCOTT the tire manager, that it wouldn't be covered. He then proceeded to argue loudly with me in the store. VERY disrespectful, and VERY UNPROFESSIONAL. At one point I was on the phone with technical support again, and went to get a number off the tire, he went outside also and then began YELLING at me in the parking lot of the store, and verbally abusing me with insults against my person and intelligence. This man has no respect for the customers that try to come to this store, and DOES NOT deserve to retain his position as manager! I have found several other reviews that name him specifically as being extremely disrespectful, rude and condescending to customers! If you want good service, and want to be treated with at least some hint of consideration and courtesy, DO NOT GO HERE, at least until he is relieved of his position of authority!! read more

I've been here a few times and every time I go they have a laundry list of unnecessary things I need to fix, and act like if I don't do it I'm going be sorry. Went for an oil change, and was told if I couldn't leave with out them fixing my oil pan for $700! The car is 16 years old. I'm not paying you that much for a part I can find on eBay for $50. I finally got them to chance the oil, and let me go. The oil pan has been like that for over 5 years, and I'm still driving fine. I also went here to find out what was wrong with my steering. It was a bad outer tie rod. They quoted $110 for the part. It was $20 at Autozone. I repaired it myself and saved about $300 in the end. I'm no expert, but I know a thing or two about car repair and prices of parts. I know they need to make a profit, but this is just classic American Greed. People need to do research and band together and boycott companies like this that are ripping them off. read more

I got a lifetime brake plan along with new drums, etc. They stripped a nut on my metal brake line using a slip-joint wrench so there is no way to use the proper open-end wrench now. Also, the manager at the time (this was maybe two or three years ago) said work would be done by the end of the day. When I went over and spoke the mechanic actually working on my truck, he said he would need to keep it overnight. This is not something I could do. They did check a lot of things and provide estimates and recommendations, but after asking the manager about what the mechanic said, she disagreed. I cancelled any work that would require an overnight stay and decided not to go back to this Firestone. I still ended up leaving at the end of the day when they closed. Firestone is usually good, but I was not impressed and actually put off by the damage to my brake line and other claims about doing a computer check for my reverse lights. My vehicle has no computer. It's an old truck. Speaking with other patrons while waiting pretty much all day, I met two other people who were disappointed with them because they had to bring their vehicle back to fix problems that were not fixed the first time. I really lost faith in the people at this Firestone and will avoid it. read more

In ft Collins from out of town, had to go here after my brakes overheated coming down from a mountain hike. They suggested $2000 worth of repairs on an otherwise fine working car. I ended up going for the full brake job as they said they were rusted out. they also didn't proffer the $30 discount they had going and were going to ring me up full price until I asked if they had any discounts running. I got the car back after $800 brake job and they brakes performed no better than they always had and maybe only 10% better than after the mountain issue. Im betting I overheated my brake fluid and instead of replacing the fluid for me for $60 with labor, they saw the rusted brakes and jumped for joy that there was a spendy issue to tell me about. I got hosed by these guys. They try to replace anything that isn't 100% instead of being professional and telling you what you SHOULD get replaced. 1 star. read more