1. Firestone Complete Auto Care

    1. Firestone Complete Auto Care

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    Kent, WA

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    Firestone Complete Auto Care

    2.5 (88 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    I was very pleased with my first visit to Firestone 23JUN2024. My car overheated, and luckily, I was only two minutes away. I called, and Heavenly accommodated me right away. She went above and beyond with her customer service, even sending me updates using her personal number because for some reason my incoming calls diverts to my other number, so she was texting me instead. However, today 12th july at 10am was a different story, I called to address this issue and was assisted by a lady (i dont know her name!) who was not accommodating or helpful. She insisted that the brakes were not included in the service and suggested that I pay an additional $299 or whatever for a package to check them again. According to my report, the brakes were indeed checked and marked as "accepted." My concern is why, after such a recent check, I am now experiencing this issue. This lady's lack of helpfulness and insistence on additional charges was frustrating. She merely suggested I book an appointment for tomorrow and speak with Heavenly, without addressing my immediate concern or offering a reasonable solution. Additionally, I hope that even small details, such as refilling the wiper fluid, would have been attended to if it was noticed to be empty. Considering that I mentioned i'm a singlemom driving with 3 kids with limited knowledge about cars and my willingness to pay for a thorough service, I expected these basics to be covered. Also that lady should not be in your frontdesk or work as a customer service representative ****update 12JULY 4pm So i ended up driving my car to my friend's house who knows about cars. It was discovered that my brake pads were excessively worn down to the metal, a critical safety issue that should have been identified and addressed during firestones' "courtery check" As a customer who prioritizes safety, especially while driving with my 3 children, I am deeply concerned and disappointed by this oversight. I relied on Firestone's reputation for quality service and expertise in automotive care, yet the discrepancies between the service report provided and the actual condition of my vehicle indicate a significant lapse in your service standards. This experience has not only inconvenienced me but also compromised the safety of my family. " So I don't know why that would be marked good on your inspection report that got emailed." I am 101% sure that i asked on the phone if it was thoroughly checked she said yes and i'm good to go based on the report i even asked if they do follow ups so i know when to take my care back to them but they dont.

    Thank you Chuck (Service manager) & Corey (Service tech). After having a terrible experience with the Covington Firestone where they would not honor my lifetime all wheel alignment and wanted to charge me an extra $400 due to a service bulletin that requires them to remove to nuts I refused to pay so they refused to do the work. Kent Firestone did not have a problem doing the alignment per service bulletin and did so in under 45 minutes from start to finish.

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    9 years ago

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    9 years ago

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    9 years ago

    Wow, really bad customer service.... do NOT call them for any help on your vehicle because they are useless.

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    10 years ago

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    8 years ago

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    Page 3 of 3

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Thank You Randy for not trying to take advantage and wasting people's time like Les Schwab did to me!

    Mentioned in 8 reviews

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    East Hill Auto Service - The same front wheel, blackened by brake dust, one week after having last cleaned/scrubbed it.

    East Hill Auto Service

    (38 reviews)

    Avoid This Shop Unless You Enjoy Wasting Money and Time…read more If I could give zero stars, I would. More than two years ago, I brought my car in for a simple front brake pad and rotor replacement, and now--after THREE visits to (supposedly) replace the offending cheap brake pads they originally installed--the issue of the ongoing, excessive black brake dust covering my front wheels still hasn't been resolved. Each time, I was assured the problem was taken care of--and each time, I left with the exact same mess. At this point, I'm seriously wondering if this shop ever actually replaced the brake pads after the first time, since there's never been any evidence that they did. Rommel is full of promises but short on results. He either doesn't know what he's doing or simply doesn't care--and I'm honestly not sure which is worse. When he had the audacity to ask me to bring my car in a FOURTH TIME (seriously?), I instead asked him for a refund of the $604 I had initially paid him. He refused, claiming, "That wouldn't be fair." I'D LOVE TO KNOW WHAT'S FAIR ABOUT A 74-YEAR-OLD WOMAN HAVING TO CLEAN SOLID BLACK BRAKE DUST OFF HER FRONT WHEELS (WEEKLY!) FOR 2.5 YEARS--ALL THANKS TO THE CHEAP BRAKE PADS ROMMEL USED, WHICH HE (quite laughably) PROMISED ME WERE "BETTER THAN ORIGINAL EQUIPMENT." My recent plan was to take this unethical "businessman" (I use that term lightly) to Small Claims Court, but I realized that (Rommel being Rommel) the likelihood of him showing up was pretty much nil. And even if I won the judgment--as I surely would--I would most likely never see a dime of that money again. If you're looking for competent, honest auto service, keep driving. This place is where cars--and customer service--go to die.

    've spent over $4,000 here in recent years, trusting them with my car, which has under 50,000…read moremiles. Despite all the repairs, my car is now undriveable, and I'm forced to tow it out of there. Extremely disappointed with the service and lack of results.

    Firestone Complete Auto Care - tires - Updated September 2026

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