I read reviews on this location prior to coming and despite the warnings to not come because of bad service Is came anyways because my dad chose this location. When I walked in it was greeted by JASON BARRINGER who helped me with kindness and patience with my lack of knowledge about tires. As we were talking about my tires and warranty, I hear a man named randy, who happens to be the worst manager ever, in the office standing in the doorway chewing a female employee out. This ladies name is kasey (not sure of spelling) She was taking the verbal lashing like a true boss until he started getting a little disrespectful. She spoke up to defend herself and he said "stop talking, that's your problem, you always try to talk over people". Jason walked over and politely asked randy to shut the door because customers could hear him, Brian and randy refused and said "I got this" Jason was completely embarrassed by Brian and Randys behavior and the poor girl was just standing there being the victim of this egotistical power tripping manager. If you go to this location DO NOT DEAL WITH RANDY. Something about a person that belittles others in front of others makes him seem shady. To top it off.......I asked Jason to add an alignment to my order and he said let's wait and see if you need it, I don't want you paying for something you don't need!!!!! read more

This was my favorite auto repair place for many years. In the last few months they have had three different managers (I think), there is someone different every time I go in. The service used to be friendly, but slow. Now service seems non-existent. There is rarely anyone working the front desk, then when someone appears, they seem very annoyed. The excuses given are usually that they are short handed because someone didn't show up for work, or equipment is down. This is understandable from time to time, but not every time. read more

When I was told "We have the tire you're looking for" i asked "Is it a long wait?" Kyle, the front man, says "Oh, no problem! We'll get you right in!" Surprised, I said that I'd be there in NO MORE than 5 minutes. After 1 1/2 hours, I'm STILL sitting here (with my wife and baby) and my car is in the same spot I parked it. KYLE, you sir are a LIAR! Guys, read the all the reviews on this place before you go. I wish I would have. read more

The best service I've ever received. Always so helpful & enthusiastic. Also let you know if all possible options for your situation. HIGHLY recommend. read more

Made an appointment for oil change for 2:30 which was "accepted". Got there at 2:20, no place to park and was told "we're slammed" and it's going to take at least two hours and can I come back tomorrow. Um, how about I come back NEVER. read more

The service at this location is top notch! My husband and I brought both our vehicles in and had no way to get home. Just when we thought we would have to pay for a ride...Shaun stepped in and gave us a ride home! We couldn't have bern more grateful. AJ did a great job helping with repairs and gave great customer care! Robert was kind enough to pick us up @ home and bring us back to pick up our car!!! Even the final cost was great... much less than we expected! Keep up the great service guys! You rock! read more

I don't trust this place ! I used to go to Firestone in Richardson where I lived but since I moved here I went to this place several times and decided to get my business somewhere else after one incident. My 2012 Acura TL has a noise in the engine, they told me that then engine is completely destroyed and needed to be rebuild for around $5000. I got a second opinion somewhere else and it turned out, only timing belt needed to be changed for $600. My car is still running great now. So, I would not be doing any business w/ this place in the future. read more

I went here to get my car battery replaced. The guy on the phone was very nice. But when I went inside to talk to someone the man at the counter was very rude and acted like he didn't have time for me. I ended up leaving my car there to get fixed. When i went to pick it up, the car will not lock, the lights don't come on unless the car is running. When i took it back they told me it was going to be around $200 for them to fix something that was NOT broken until they touched my car. Plenty of people told me not to go there and i should have listened. Very unhappy with their service. read more

Don't bother. They don't honor appointments they make with their customers. Showed up for my scheduled appointment (which they sent me a confirmation email) and was told it was wrong!?!? Thanks for wasting my time. I guess their time was more valuable than mine. Taking my four cars elsewhere for service. read more

This evening my husband got a flat tire as he was headed home from drill weekend. He pulled up right as this location was closing. The manager came out, assessed his tire, and serviced his car right then, at no charge. Thank you for a terrific job! Justin was the service tech. read more

Took car up there yesterday and spent a little over $1000 on new tires and alignment. They broke the pressue sensor, BUT fixed it and told me about it. Later the sensors weren't working properly so the next morning I sent my daughter up there so they could fix them up. To my shock the guy tells her in his most condescending tone, "I can just rip them out and you can be on your way". So yes 1 star review and more 1 stars to come on ever aocial media platform including Next Door. Probably a sign on Eldorado giving them a 1 star as well. Terrible read more

I came to this location to get my company vehicle serviced and Robert was so rude he told me "well I quess we can fit you in between cars we have" every time the phone rang he acted upset he was being bothered I do not recommend this place and I will never be back I'll go somewhere else read more

I have been taking my cars to Firestone for decades - my dad took my very first car in high school for maintenance there and pretty much every car I've owned since has had maintenance done at different Firestone locations in the DFW area. I've even recommended many coworkers, friends, and family to go because of the convenience and fair pricing. Its for this reason my visit last week was so disappointing. My car engine light started flashing and the car would shake really bad in reverse and when braking. I took the car in immediately to be looked at over at the El Dorado location. The next morning I received a phone call from Jason stating that the problem was that all my mounts were broken. This sounded strange to me as I didn't understand why a broken mount would trigger my engine light to flash. He stated that they ran the engine diagnostics and it showed everything was firing correctly and that the broken mounts was causing the engine to jump and shake. After I questioned how it was strange I asked are you sure that will fix the problem? He didn't hesitate to state that it would. So I went ahead and authorized the $1500 repair, trusting that my problem would indeed be fixed. I picked my car up the next day when they said it was complete. I drove for less than 20min and the car started to have the exact same problem as when I dropped it off. The same flashing engine light, crazy shaking in reverse and when braking. Nothing was different - the brand new expensive mounts I just paid for did absolutely nothing. I dropped the car back off to be looked at again...called in the morning and was told that as soon as the lead tech comes in and diagnoses it they would call me back to let me know what was going on. I stated that I looked at my invoice and it showed that the engine codes that were pulled stated as something going on with the injector in cylinder 6. I asked why this was not ever relayed to me and why based on those codes, they would think to replace the mounts. He stated he was not sure but would take notes and again assured I would be called as soon as they figured out the problem. The next phone call I received was not until the end of the day stating that my car was fixed and ready to be picked up. At no point did anyone tell me what the issue was. I asked the person who called what the problem was and he stated it was the fuel injector in cylinder 6 that needed to be replaced. WHICH IS EXACTLY THE CODE THAT WAS PULLED FROM THE ENGINE DIAGNOSTIC AND LISTED ON YM INVOICE. I asked what the charge was for it. He then became confused and flustered and asked to call me back. When he called back he stated there was no charge. In the time it took for him to call back I had researched and called around for the estimated cost of replacing a fuel injector - needless to say I was angry when I found out that both labor and parts for it were far less than that of replacing the all of the mounts in my car - approximately $1000+ less. When I stated that I did not think it was fair that I had been charged $99 just for the diagnostic service - and received a misdiagnosis that led to me paying for unnecessary parts and labor on something that did not fix my problem at all, the tech stated yea it seems unfair but there is nothing that we can do. In all of the years I have serviced my cars there I have never argued the price for any of my repairs when they've been diagnosed and done correctly. The fact that after this location realized the problem was the fuel injector and they chose to not say anything and just replace it and then act like they are doing me a favor by not charging to fix their mistake is not right. The only offer I was given was to take a look at my old mounts. How do I know the mounts weren't broken when they were removed? The tech I spoke with said he had to dig them out of the trash. How can I be assured that 2 tons of stuff weren't thrown on top of them in the trash? So no, looking at them on a counter does NOT restore my faith in ever bringing any of our cars here again. I understand that misdiagnoses will happen - but what is done after is what makes the difference. It was the choice of the El Dorado location to not make things right in this situation, which is why I'm making the choice to choose another car repair company for my future maintenance needs. read more

They charged me $300 for a specialty car battery I didn't need after diagnosing this as the problem via their "specialized diagnostic test". After paying for the battery and arranging to pick up my car a day later they call and tell me it's additional $450 for an altenator or the battery I JUST paid $300 for would not work for any length of time. Nice attitudes but I seriously question their integrity. read more

Our first time. Experienced friendly service and no issues. We didn't need an appointment and they welcomed us right in. Took sometime to complete the service but that was expected. Would use this Firestone again. read more

This is a place I previously gave a one star review due to poor management, high cost and upselling. I had to go back due to an urgent problem and they were the closest location. Wow! This place has a new manager, Steve and a very competent new team who really won my trust back! They were very kind to help me get my problem resolved around 5pm so I could get a family member to the hospital early the following morning. The price was fair and no high pressure up-selling for stuff I did not need. I will be back! read more

A great place to get services done, especially if you're looking for work that's warranty.

We've found this to be one of the best and most trusted auto mechanics in McKinney. They've done great work for us many times, on our multiple cars. Every year we get our inspections done here, they've been more honest & economical with us than other 'popular' places. If you live in McK, you know who I'm talking about! read more

Just wanted to share that I received some spectacular service this evening! It was very evident that they take superb care and attention to their auto services and extending that care to their customers. Huge thanks to Quentin for taking care of me and my car! read more

Beware!!! My car is now in worse shape before I brought it to this shop. Stay away from this Firestone!!! read more

These guys have always taken good care of me and have always been honest. I will keep coming back.

TL;DR: This business is disrespectful to your time, and I had to wait 4 hours longer than the original estimate. The representative was apologetic and at least wanted to accommodate for the fact I had to wait so long, but he also admitted that they are understaffed. Today, I needed to have one of my wheels realigned. I arrived right as they opened and was told that the wait would be 1 and 1/2 hours. After not hearing back for two hours (mind you, I went to a coffee shop to wait), I called and was told that work had yet to be even started on my car and it would be another 1 and 1/2 hours. I'm already agitated at this first grossly underestimated ETA, so when I called back an hour later, I'm told that my car is almost complete. I walked back over to find that they hadn't even put it on the rack yet. I waited at least another 1 and 1/2 hours before my car was completed. I am extremely displeased with their service. You would think when a place like this is as busy as they are that they would be hauling to deplete their work load. The representative wanted to accommodate for my long wait, but my time did not allow for such negotiations. I spoke with another waiting customer who had been waiting 2 hours before I left to have 4 tires replaced. I've come by here in the past before this incident looking for a car inspection, but had to go somewhere else because I was told the wait would be 4 hours. No big deal. I just took my business elsewhere. And that's what I will be doing from now on. read more

Had a great experience here getting new tire punctured by a nail. Great service, job done quickly and at a great price. Robert was courteous and helpful. read more

service at this location is atrocious!!! the entire service team lack proper customer service skills and professionalism but more importantly they lack service skills and are scammers. i took my vehicle in for an alternator replacement and when they couldn't first sell me a battery to replace one that was just one month old they decided to hold my vehicle for 3 days without doing work on it stating they received a bad part and were having receiving a replacement part for the bad one delivered to them. when i asked to just collect my vehicle after receiving the run around and being hung up on several times i arrived to be given my vehicle which had been sabotaged to intentionally damage the engine by not replacing my serpentine belt back in place. it worked, a vehicle that i have never had major service issues with now leaks oil and has engine damage. the store manager stated that they were in a rush to give me my vehicle back so i could return to have them replace the belt. i'm not sure who is the bigger idiot; him for thinking i would ever return or entrust them with my vehicle again or me for ever believing i would receive proper service here. when i called corporate they said the same jerk (store mgr, jarred) who lacks professionalism or common customer service would need to approve the car rental during the claims investigation. also beware that they use each others names when contacting customers. i received a call from will to get approval to replace the battery. when i showed up with aaa to honor the warranty on the one month old battery will says he just walked in and hadn't called anyone so someone gave his name when they called me initially.... beware this shop may be a lawsuit or jail sentence read more

Robert Song was an absolute sweetheart! He took the time to explain and educate me on my tires. He took all things into consideration and tried to get me the best quality for the best price! Hands down the best costumer service. read more

My husband took my car in for an alignment and rotation. They gave him a long list of things to replace and said they wouldn't even rotate or align them until we payed the more than $1,000 bill (Please... we keep the maintenance updated with the dealer...). We went to get it back (I was with him this time) and the man was terribly rude. He had an apathetic mood and stated we had a laundry list of things wrong and that we basically wasted they're time by not paying them to fix things. They went ahead and charged us just to check the alignment (most places do that for free). We should have stuck with Burdick in downtown McKinney. At least they're honest and very sweet.... read more

Was told my brake fluid flush would take 20 minutes - I've been here for almost 5 hours, still no car. DO NOT bring your car here if you can't leave it all day for a 20 minute service. Extremely disappointed with this location, guess I'm going to have to find a new place to take my cars. read more

Avoid this place like the plaque. They try to get you to buy things for your car that you don't need when you only came in to get tires. And then when you say you don't want them to fix anything else, they badger you about it until you leave. I believe that they also called the cops on me. I needed an inspection sticker and they kept mentioning that I would get pulled over by police. As soon as I left there the police pulled me over and gave me a ticket. That's really odd. I think they're in cahoots with the police to tell them about expired inspection tickets. And furthermore, I didn't get an inspection ticket there, but wanted to, because they made up all these false things wrong with my car. I had just taken it someplace else and none of those things were mentioned. Firestone didn't even detect a real problem with my car, only the fake ones. read more

Bought tires for around $900 from these jokers to include road hazard. 28K miles into my 60K tire and they are falling apart. Went by to see about tread warranty or even road hazard since the sidewall on two tires is coming apart. Was told that without proof of rotation I was out of luck. Enjoy the one time $900 you got. Its the last from me. read more

It was a while back that I visited to have work done on my car. After driving long miles on vacation it needed quite a bit of work. I was referred by a guy with the last name Dutze. He worked there. I thought to give it a chance. I have no complaints on the work done. They took proper care of all the car's needs although quite expensive ... conveniently Dutze offered a payment plan with which after I completed and signed he did a couple of high fives with co-workers and I overheard him say poor things about me. He didn't really know me. It didn't go well with them. I learned later he was trying to impress management (I guess he was at the lower end of management?). Met up with him some time later all he did was complain about the management there. I guess he was fired. He gave me an ill feeling about the place, the management and about himself. Anyhow, like I said something wasn't quite right with the way the place is managed and I took my car to be serviced elsewhere and received a better price and no "payment plan" necessary because it was affordable. read more

I should have checked the reviews before giving them my business. It won't make that mistake again. Because I know that the up-sale is inevitable in the automobile service and repair business. I always state specifically the service or repair that I require. In this case I asked for an oil and oil filter change. I arrived for a 1:30 pm appointment at 1:20 pm. At 2:00 pm the employee staffing the front counter called me to the front desk and informed me that my particular automobile (2006 Toyota Camry 4 cylinder) could not use conventional oil and that there would be an additional $25.00 charge for synthetic oil. This is a common scam in the auto service industry. Google it. There are multiple examples. I told the employee that I did not want synthetic I wanted conventional oil. Then the employee from the service desk in the garage area came in and explained that it was not possible for them to put conventional oil in the car he said that they had to comply with the information contained within the Firestone computer system. He even turned the computer monitor around so that I could see the words "SYNTHETIC" highlighted with bright orange text. I then pulled out my smart phone and showed the employee the manufacturers recommendations directly from the Toyota owners manual; OOOPS! 5W20 or 5W30 conventional oil. Unintelligible employee hemming and hawing ensued for approximately 30 seconds. Then came a whole new explanation. He said that sometimes the owners manuals are updated and the Firestone system was probably reflecting the update. At this point I'm thinking to myself " This is scam artistry at a whole new level!". I halfway expected the mechanics from the garage to come bounding in arms locked together at the elbows singing the praises of synthetic oil while doing a tap dance routine. I was a little impressed with his commitment to the grift but a lot more perturbed by the sophistry. I told him to take my car off the lift so that I could take it to a reputable business. All customer eyes and ears were on our conversation at this time so the employee finally relented and stated that although he will not put conventional oil in my car, he will put synthetic oil in my car at the conventional oil price. I've got mad props for his commitment now. He has actually made the decision to trade a profitable business transaction for an unprofitable business transaction in an effort to stick with the grift. I agreed with his decision and the rest of the transaction took place without incident. I hated myself for doing it, but he was so committed to the synthetic oil that it actually had me doubting the owners manual for a minute. I called the Toyota dealership and asked the service rep what type of oil would be used if I had my oil changed there. Conventional was the answer. I don't know if the employee was aware of the scam or just convinced that the information within the Firestone computer system trumped the manufacturers owners manual. I do know that I won't be back until the Yelp ratings are 4 or above. read more

I have read all of the negative reviews, but I recently went to the location for an oil change and I must admit the wait time and service provided was standard. My oil was changed about 1.5 months ago and they seem to be on par with other Firestone shops. Their was one guy always at the front desk and he seem very friendly and helpful. I came in with a coupon that would have made my oil change around $58, but the employee matched a previous oil change I had at a different location for $51. So I politely slipped my coupon back into my pocket. :-) My response is based on one visit for an oil changes, but it was good. I will say, I have a slight oil leak and I am not sure if they noticed it or not, but I wished they would have mentioned it. read more

Dropped the car off for inspection and oil change, I was told it would be 2-2.5 hrs, it took closer to 4. Of course they tried to up-sell me on a new battery that I didn't need. I go to pick the car up there's oil stains on my insurance card & on the receipt they gave me. I get into the car & there's oil on the steering wheel & on the shifter...if anyone from Firestone management is reading this, just FYI-that is disgusting...at least the oil change & inspection was completed. read more

My last oil change was at this firestone location, and they must have never toped off my fluids or even checked them. If it weren't for me leaving my dome light on in my car running my battery down, i would have never known i was bone dry on anti freeze, which could have been very costly if i drove it any longer. I thought that was a basic courtesy of any service station to check fluids in a car during oil change. Based on this experience i would not recommend this location. read more

I purchased a set of Bridgestone Dueler HTs from this store. Immediately after installation, the car felt unsafe, wouldn't track straight and had a high-speed shimmy. I returned to the store to attempt a correction (balancing and alignment) with no resolution. I then took the vehicle to the Prosper store to seek help. But again after another balance and alignment check, the problem was still present. The Prosper store told me that I must have a bent rim. These Bridgestone tires lasted only 38,429 miles (a little over 1/2 of the 65K warranty) and were replaced this weekend by Toyota with Michelins. The car now feels very secure, tracks perfectly straight and has no shimmy. It is now obvious the problem was with the tire(s) and not a "bent rim" or some other reason. read more

The service crew was beyond polite and made me feel like my business mattered. Thank you to the technicians and to the sales people

i came in earlier today and was upset about how i was treated. i don't know if it's because i'm a girl or what but the short guy with the glasses was being really short with me and not very helpful. he seemed more into talking with his employees than helping me. read more

I have been to this facility (N.Central Expressway, McKinney) a few times before and always seemed to have good and reasonable service. However on this visit the usual folks were all gone and had to deal with all new people. I brought it in for an oil change and a tire rotation and was given a $1000 list of other services that needed to be completed including a new timing belt. I told them that this was already done at the 100,000 mile service by the dealership where we bought the car but they insisted that the service was never done, even though I had the invoice. They insisted that it was the original belt and was long overdue to be replaced. When I questioned those servicing the customers, whether there was any wear on the belt, I was told they could only go on what the mechanic told them. They had no idea if this was really necessary but was strongly recommended. I got the impression that no one really wanted to find out if a new timing belt was really needed. After they replaced the timing belt, I took the replaced belt to a mechanic who told me the belt looked brand new and did not need to be replaced. I feel I'm a victim of up pricing and possibly deliberate deception. I don't know if this is Firestone or the mechanic, but in either case, I think I will feel more comfortable going to another service facility. read more

Asked to have my brakes and inspection done. I was in a very tight spot, so I had to let someone else do my brakes. I have a hard time trusting shops, and I was hoping that trusting a much more recent shop would change my reservations. However, I will never be trusting a shop again. Vehicle was returned with no parking brake and brakes barely good enough to stop ( but somehow passed inspection ). I had to drop a trailer because trailer would push through brakes when stopping. There was a hole in my firewall because they didn't replace the grommet on the brake pedal. The hole was about the size of a half dollar. They wanted me to pay an extra $700 dollars to fix my parking brake light, but by doing my own inspection, I replaced a different part for $60. Wish I wasn't in such a tight spot to get this done because I am now very skeptical of whether I really needed the parts they told me I needed. Parts they did replace were at much higher prices than one could buy from a parts shop. As an experienced mechanic, I would high;y recommend against this place. Positive remarks are almost certainly employees. read more

On Monday 2/1/2016 I had purchased 4 tires at a used tires place and the tires were in great condition 50-60% tread left on them. Me and my wife drove all day running around town and were very happy with the tires. Well Tuesday 2/2/16 my wife took the car to this firestone to get an inspection and the guy said that the tires only had about 3,000 miles left on them, he then inspected the car and tires and passed it. My wife drove the car home and when came back out to go somewhere the front drivers tire was flat. On Wednesday 2/3/2016 I slowly drove the car to the quicktrip and put air in the tire well there was a lot of air coming out of the valve stem on the side of the tire like it had been punctured. I asked my wife if she hit a curb or ran over something she said no just came home. SOMTHING HAPPEND BETWEEN AFTER INSPECTION AND AN HOUR LATER? IT'S NOT LIKELY A VALVESTEM TO HAVE A PROBLEM BECAUSE THEY ARE NOT EXPOSED TO THE ROAD. IT SEEMS TO ME THAT THEY DAMAGED THE TIRE IN IN HOPE THAT SHE WOULD COME BACK TO THEM FOR NEW TIRES OR OTHER SERVICES. AVOID THIS FIRESTONE !! THEY ARE SO DESPERATE FOR YOUR BUSINESS THAT THEY ARE WILLING TO ENDANGER SOMEONES LIFE.. THAT IS SAD. AVOID!!!! read more