Was told they would get me in and out!! 2 hrs later, was told I needed tires.. would take another hour. 1 1/2 hour later still waiting... will not be back.. read more

I purchased my tires online at Firestone. It was a fantastic experience. Easy to understand and had explanations the whole way through. I scheduled an appointment but decided to call the store to see if they could do it sooner. Brent was exceptional at ensuring they had the tires on hand. He was honest about the time frames and the process. He even arranged transportation home from their store. My only negative was the "ride home". I would recommend getting a friend or family to pick you up. When I contacted the store to report my issues I was directed to the store manager Michael who was expeditious, thorough, honest, and sincere in handling it. My car was completed as promised without incident. I was not pressured to buy things iI didn't need. When they took the car the said they would check the alignment free and let me know if I needed one. I just had one done. I was anticipating them coming back to say Yes just to make a buck but I was pleasantly surprised. They said it all looked fine. So arrange your own rides but otherwise this girl who has always went to discount found better prices and better customer service with a faster service time frame right across the street. read more

Very nice folks at this store. Jay was awesome and spotted an issue really fast !!! Spent the time to give advice.

I had an amazing experience at this location. Jon did a fantastic job getting my 2017 Volt in and out with an oil change and tire rotation. He was fast, friendly, and efficient. I would recommend this Firestone to anyone anytime. Great job, guys read more

This place is a joke you guys don't know how to work on cars it's a fifty fifty chance on if they actually do it the right way or not and they will more than likely break stuff trying to fix the original problem and then make you come back to waste more time here it's such a joke you guys almost hit me backing out of the garage one time when I was leaving the parking lot like do you guys even care about people's cars I can garentee that if you hit my car and ruined that persons car we would have both sued you guys all cars in the parking lot have the hoods popped open and doors are always unlocked they don't take any care for anyone's car I will never be coming back this place is the safest excuse of a car shop I've ever seen I will not be returning read more

Zeros here. I tried to get pricing on a new set of tires here, unable to obtain. They would not honor my battery warranty purchased thru Fletchers. Per Fletchers corporate office, Firestone is supposed to honor Fletchers warranties. If you are Firestone and can't sell tires or provide customer service, how do you survive? Thank you Community Tire Pros and auto repair for replacing my battery quickly per warranty! read more

Went in at 7 am when they open to try to get a tire fixed. No one inside so after a few minutes I stuck my head into the service door and said good morning. Guy looked at me like I had two heads before telling me "You have to give me a chance to open". I then asked if they could repair a tire and was rudely told he didn't have a tire tech. Won't be back again read more

The staff especially Calvin at Fletcher's was unbelievable. They were all so very nice - They repaired my car timely, explained all of my options. I have never been happier in dealing with a mechanic or dealership. I will now be a loyal customer at Fletcher's. I am recommending Calvin and his team to all of my associates. Well done !!! read more

In and out within one hour for my oil change- not bad! Just wish they still had TV service in the waiting room. No music or background noise= Grrrr... I appreciate their honesty with no high pressure sale pitch. Will be back! read more

Made an online appointment for 11am for an AC recharge and full vehicle inspection, found out at 7:30pm my car had not been completed and no AC recharge complete. Called 4 times throughout course of day to get updates and no one had any. Standard response "someone will call back". Quote from morning regarding charges was over $130 off from original estimate. read more

Called and spoke to the gentleman(s) at this firestone about doing a alignment on my dads 84 nissan puck up and they told me to bring it in and they would do the job i was amazed since i called all the shops around in the area and no one wanted to touch it due to it being "to old" yet the other shops had older vehicles in their shop. They also went above and beyond since there was a few loose pieces and they fixed them for me as well. I will be more business with these guys as well as taking them my classic truck for work there when its up and running. read more

I used to have my vehicle serviced here regularly. I stopped due to (1) inconsistent advice - mostly recommended services that were completely unnecessary, and (2) long wait times. Recently I took my car in for an oil change figuring what could go wrong? Although I had an appointment I was told it would take 2 hours. When I returned 2 hours later they hadn't yet touched the car. I had agreed to the 'upgraded' oil change using synthetic oil, but when I paid my bill I was pleasantly surprised they only charged me for the 'standard' price; that is, until I saw that's exactly what I got - the lower-grade oil. Altogether it took 2 hrs and 45 min for the 'wrong' oil change. This was the last straw. Last time I go here. read more

I took my truck there because of a noise in the front tires when going over bumps. Was told needed new ball joints and control arms for over $900. 2018 truck with 40,000 miles. I was skeptical and took it to another location of the tire shop that did my lift in 2018. It ended up being that the 2 zirk joints at the top of the ball joints just needed to be greased. Cost me $0. This place is not to be trusted and scam artists. I would never go back. read more

Lake Pleasant, Peoria Az Location I have gotten 3x alignments in past on my cars and trucks with no issues at this location. My latest was my 2005 Dodge. I recently replaced the track bar and wanted a front end alignment. My wife picked up the truck after the alignment to find the steering wheel off centered. When she complained they took it back in and fixed it. When she got back into the truck, the floor mat on the drivers side was greasy and the steering wheel was greasy. Clearly no one put a mat down or cleaned up after working on it. In addition, the track arm adjusters were completely tore up like someone used a wrench to adjust them. I installed the track arm and was able to adjust it enough to bring it in for an alignment. Once you loosen the lock nuts, these adjusters are easily moved via hand. I do have before and after pictures and it is scratched up enough to need a touch up of paint to prevent rust. No care at all was given in the treatment of my truck. Lastly, while waiting for my truck my wife noticed several employees jumping up and down on another customers car, while one was smoking an e-cig and another was talking on his personal cell phone. I'm no mechanic but this seemed like an odd way to treat a clients car in the shop. I will not in the future be bringing my car/truck back to this location if I can expect the same treatment of my vehicles. read more

Just so hit and miss. I've learned over the years to tackle nearly all my own repairs, but occasionally I need a hand. I want to like this place...but more often than not I have to return for work not completely precise, or on one occasion damage done to 2 very good tires I wanted to keep after buying a new set, another time a lost cover that was never found... I've unfortunately had to put my trust in other places for certain jobs. There have been times where the estimate was higher than a local dealer (but they will certainly negotiate), and other times where things went great. Overall though...being completely straightforward...work done requires me to follow up almost half the time. Not a good average. Not sure what the internal problems are, but when my good stuff gets damaged and parts from my vehicle are lost never to be found...and THEN I might have to come back for a correction...I just can't get to that point of a high trust level. Hoping with the addition of competition on an opposite corner, things will improve. But for now- I'll stick to doing almost everything myself in my driveway. Might take me 2-3x as long, but then I know who to blame, and save 5-6x the cost. Pulling for the place to improve and stick around...I really do find the staff to be likable all around, hate to see so much inconsistency with work. read more

Took my truck in because the heater was not working. $700 later, because of course "nothing else could be determined until all the hoses were replaced." I had replaced some of the hoses less than a year ago! Truck had to be taken back in because they rotated the tires and I have different size tires on the back than the front - that had to be corrected. Finally got the truck, the heater was "mildly" warm. Drove just about long enough to get out of the Home Depot parking lot and guess what? NO HEATER. $700 later and I had the same problem I took it in for! In fairness, they said they would make it right, but I need my truck for work. I will be driving in the cold until next Monday when I have a day off. Not a happy camper. read more

Be sure that they actually do the work you pay for!! Fletcher's had a groupon for an 3 oil changes and a tire rotations. I recently had a low tire and took it to the tire place that I purchased them from. The gentleman looked at my tires and stated that they hadn't been rotated for a very long time about 20,000 miles. I told them that I was getting them rotated with my oil changes about every 5000 miles at Fletchers. They told me that they were not rotating my tires like I thought that they were. I keep all my service records and it says that they rotated my tires. Since I don't wait for my car I have no idea if they did or not. I have to believe that they were not since I had to get 2 new tires today. read more

I came in for an oil change this morning. When I checked in, the guy really seemed like he hated being there, with a nonchalant attitude. It took an hour and 10 mins to do a simple oil change. Then, they had a few "suggestions" that I could also get done like an oil filter change and intake cleaning. I said that I was in a hurry and was not interested in getting it done at this time, and he looked at me with surprise, and asked sarcastically "Is this something you should ask your husband about? It only takes a few extra minutes!" I said that I still did not want to get it done. I then proceeded to the counter again if I could pay right now just so that I could just drive away when the car was done. The guy at the counter looked at me and shrugged his shoulders and raised his eyebrows, "well I can't really do that now can I? I don't have the paper work." I just looked sad and said, "Ok," and watched the mechanics finish the oil change. After a few minutes, the guy at the counter asked me, "What was your name again?" and he proceeded to say "Okay, the bill is for $31.00." I don't know how he suddenly got the paper work when he didn't even move and no one came in to give it to him. Maybe he realized he was sort of mean about it and tried to make up for it. I know my feelings are now biased due to this experience. Although my oil change was done as promised, my final say is: If customer service and friendliness are things you value, then I suggest not going to this Fletcher's location. read more

Went in for an alignment 4 times. My truck came back worse every time and they assured me it was perfect I'm very knowledgeable when I comes to that stuff. These guys strait up lied to me many times and eventually I just asked for my money back. Might be fine with other trucks but lifted I'm not sure. I will never go back read more

They lied to me about the cost of the oil change. I talked to the manager on the phone. He quoted me one price that was less than the advertised price on the website. When we rang out, he charged us the more expensive online price. They took nearly an hour to do just an oil change. They messed with my radio (changed the station). Then when I called to complain, I got more lies. I have 5 vehicles and they will never see another one in any of their stores. BTW, I have another vehicle in Discount tire for service. They called me back in less than 20 minutes to say that it's ready. read more

This location is substantially better than the one on 67th and Happy Valley. The customer service here is hit or miss depending on who you get but at least you have a fighting chance. The one on Happy Valley, I think they are batting 1000 when it comes to hiring individuals who lack courtesy, compassion, customer service and social skills. There's really nothing spectacular about Fletcher's. Just a place to get your car serviced and repaired. I don't ever feel like anyone at any of the locations go above and beyond to make you feel like a valued customer. If you live in the NW Valley, and are considering a Fletcher's, I would say this one definitely over the one on Happy Valley Road. read more

Excellent Place to get my vehicle serviced .. New Manager John Is an excellent and very honest Manager .. He is very knowledgable and strives to satisfy the customers .. I was here on a Saturday and it was extremely busy .. He was still able to handle the customers in a professional manner .. I had a $13.95 oil change coupon and left it at home . He still honored the price and went over the inspection of my car with me . He was not pushy and very informative .. I will be returning next week to have my cv axle replaced. His price was cheaper than 2 other places I Called .. Store seems very busy.. This is a good sign ... Thank You John you have a loyal customer for life . read more

Went in for their oil change special and tire rotation. Not in a rush so I left my car. They called to tell me my car was done. The tire that was wearing unevenly was still in the same location. I questioned it, they assured me all tires were rotated. I checked the oil on the dipstick... nasty dirty. Again questioned it. They assured me an oil change was done. Took my car to another highly rated shop on Yelp for other work. They checked the oil and said it was super thick and dirty, like it hadn't been changed for 10,000 miles.... that confirmed my suspicions. Fletchers did absolutely nothing to my car and gladly took my money. read more

Took a flat tire for repair as 4pm on Saturday. Was asked if I wanted to wait or pick up in the morning. Since they were busy I said tomorrow morning was fine. Was told that it would be done by 8:30am and they would call when it was done. 10:30am rolled around no call so I went to pick up. Tire was not even looked at and seemed like no one knew what was going on. I knew I was in trouble when I dropped it off and a lady with her 3 kids said that she has been waiting 2 hours for her cars tires to be replaced. She had to go out and tell the workers to stop playing around and get her car done. Took my tire and explained that I would go elsewhere. Will not go back. read more

I would recommend this company to anyone! I don't live in Arizona, but I was driving through and my check engine light came on. Being a woman by myself in an unknown area, I was a little nervous- but they were so great and looked everything over. It ended up being a simple $20 fix and 30 minutes later I was back on my way home without any other problems. They really could have told me anything and I would have believed them and paid whatever it took to get back on the road, but they were honest and empathetic to my situation. Thank you so much, I wish there was one closer that I could use more often :) read more

I got to tell you this establishment is very friendly, honest, and no B.S. Calvin was most helpful and straight to the point. They diagnosed the problem and made the necessary repairs. Good job guys. read more

The low tire pressure warning on my car came on this morning. I had previously received excellent service at this location so I stopped by and told the young man at the desk about my problem. He said to pull around to the Service bays and someone would help me. All four tires were low and a very kind gentleman filled them to the factory recommended level at no charge. It took less than ten minutes until I was on my way. Wonderful, prompt service is hard to find these days but you'll find it at the Lake Pleasant location in Peoria, AZ! read more

Had a flat tire on our trailer while on vacation. AAA recommended a place 20 miles away that we had to drive to on the flat. Yea right. I yelped for a tire shop and this place came up as 3.5 miles away. Hubby called and they had 4 of the correct tires in stock. They got us in immediately and charged us a cheaper price than AAA quoted. read more

Can't say enough about these guys always bending over backwards to try to help me out. They're busy so I try to leave the car overnight and I've been satisfied every time with the work customer service and price. Where to find a company that exceeds your expectations regularly! read more

Been going to this Fletcher's location for years! Great and friendly service guys who let you know what's going on with your vehicle. Make suggestions, but don't push anything on you that you don't need. In and out very quick with oil change appointment. read more

There quotes and service have always been fair and they mix and match to my budget. Friendly service for us every time.

Lake Pleasant Fletchers is the Best!! These guys care & tell you the truth, not like other Fletchers in the neighborhood! I take all my vehicles here for Oil Changes read more

Purchased 2 tires from TireRack. This was the closest recommended installer, so I chose them. I dropped car off at 9am. I told them I'd come by around 3 to pick up. That seems like more than enough time to install 2 tires. They called me at 3:30. It wasn't done because they didn't have the correct jack! Wait, it gets better. I bring MY jack over to them at 4. I'm writing this at 5:15 and they've only installed 1 so far. Let's recap- they've had my car for 8 hours and they've managed to install 1 tire. And I had to bring my own jack. This is a TIRE shop, right? Never again. read more

They seemed straight forward enough when I left them with permission to do the work they quoted on, but then they called me to say I needed more parts, and that it would be double the cost.I refused the extra work, and when I went back to pick up my car, they told me that they didn't do all the work that they quoted on, so it would be cheaper than the original price. He then also told me he was now giving me a $180 Manager Discount, but then only charged me $100 less than the original quote. I asked why, when they did less work than they quoted on PLUS gave me a $180 discount, was I only paying $100 less?????? He tried to deflect the question with all sorts of breakdowns, but the bottom line is that they were ripping me off, and thought I would be stupid enough not to notice. In trying to rip off one customer, they have lost the potential business of looking after all 4 of our cars long term.... read more

no purpose of making an appointment because they don't manage their maintenance flow and schedule. I scheduled a lifetime alignment service at 10am, an hour and a half later my car has been on the rack and has not even been aligned yet. All i got was a list of things that were worn out on my vehicle. The technician was professional and showed me the things he discovered (which were not major issues but if i were not mechanically inclined I would have been duped and sold on the non critical repairs) Overall the technician was knowledgeable but the business is not ran smoothly and most important customer's time is being wasted. I understand Vehicle maintenance is time consuming but an alignment for a standard passenger car should take no more than 35 minutes at the extreme max if the vehicle is deemed able to be aligned.. I might as well have just walked in today and probably wouldve got out of here faster.. read more

Very disappointed. My wife had my belt replaced there and the car began to have more problems. The VSC, Trac-Off, and check engine light all went off one day then the car was shaking like crazy from the engine. Luckily I am handy when it comes to repairs, so I popped the hood and saw that the air filter cabin was only half fastened down and the oxygen sensor line was disconnected at a junction. I simply fastened everything back together again, unplugged the battery to reset the computer, and I we were off and running again. What a headache! I will never go there again! read more

We were given great customer service and a short wait time. We dropped in without an appointment and were taken care of. We will be back.

Although SLIGHTLY better than the deer valley and 83 ave location they are still well known for doing shoddy work and overcharging. Buyer beware your dollars are being wasted here. You can get a lot more for your money at an independent garage. I caught them trying to scam me on an oil and filter change by putting my old oil filter and air filter back in my car and I will never trust these noobs to touch my cars again. Plus their "techs" use air ratchets to put wheels on. (Guarantees warped rotors) and I watched the guy install mine in a circle pattern (huge no no, day one stuff.) read more

I was quoted $89 for analyzing check engine light, $150 for a new EGR valve, $90 to flush the carbon out of the system, and $29.95 for an oil change. These all totaled would equal appx $356.00. When I arrived I was told the total was $510.00! I explained the prices I had been quoted did not add up to $510 The extra charges were Shop supplies $31.36 REALLY - how many supplies does it take to replace an EGR valve, $3.50 for waste disposal, and the egr valve replacement was $28 more than I was quoted and the carbon flush was $10 more than I was quoted. I do appreciate good mechanical work but I don't appreciate being told one price and being charged another. They reduced the bill by $25 which is better than nothing was not enough to bring the total in line with the original quote. read more

Very fast and good service. Mad an appointment for an oil change, they told me what was wrong with my car, and got me out fast! Thanks Mike for the help and great service! read more