These guys are great! Seem very fair and honest. Took my truck in for new tires and although a bit high compared to others it's worth the good customer service. read more

Michael the manager was professional and extremely communicative with me. I went in for an oil change, he told me a time, then called me to inform me on the delay. Very professional. I'd definitely return for services. read more

I came to this place for an alignment on my BMW. I did make sure that they can do it over the phone before I bring my car to the shop. After a week, I brought the car back for them to re-do it because it shifted to the right. I was shock when they told me their machine could not align on BMW. Why don't they told me upfront? What's a waste of time and money. read more

We dropped our vehicle off Saturday to have them check why it sputters upon acceleration. They never called us back (after 3 calls to them) to let us know it was ready. Monday afternoon they called and said they "jiggled some wires" test drove it and they claimed it was fine, but if the check engine light comes on, bring it back. Not even 24 hours later it came on, we dropped it off Monday night and now it's Tuesday afternoon and not a single call from them. Their communication clearly needs work, and after 2 whole days of having our car and not being able to find out what's wrong with it is unacceptable. Even if they find out what's wrong with it before they close today, they will have to keep it another day or so to potentially fix what's wrong with it. This would not have been such a rotten experience had they just kept us informed once, or even twice, even if to just say "hey, we are still working on it and will call you". At this point, we are getting the vehicle and taking it elsewhere. If you decide to go with Fletcher's, be prepared to have little to no communication about what's going on with your vehicle. read more

I went in for a tire rotation and two new tires that were bad because of it. (My husband had made the appointment and discussed what needed to be done the day before). When I showed up for my appointment the manager went out to check the car and came back in to tell me I actually needed THREE tires. I had him call and discuss it with my husband and my husband agreed to it based on what he told him. 2.5 hours later they tell me that the tires are done but were wondering if my battery was under warranty because it was "giving them some trouble". My battery is very new so this seemed off to me. I said no, my battery has been fine and I don't want you to replace it. He told me fine, but he was going to have to jump my car. . I called my husband he knew immediately that they were trying to scam me and immediately didn't trust that we actually needed three tires instead of two. I left there, went straight to oreilys where it was confirmed that my battery was, in fact, totally fine! I went back to see if the manager was going to try to make it right. I told him he either had a problem with his battery tester or with lying. He assured me that he wouldn't have made any money off of replacing the battery anyway so he had no reason to lie to me. He had nothing to gain . He didn't make it right and we will no longer be going to Firestone. Good luck and beware! Manager's name was Michael M. read more

I have absolutely loved this fletchers location for quite a while. I have a fletchers by my house, but this location was always so friendly and i always trust them. There is a guy named Justin who has always helped me. He is one of the reasons I go to this location instead of the one by my house. Nicest guy ever! However, I dropped my truck off yesterday around noon to have it looked at. When I came back at 430, they still didnt even look at it. I let it go because I have faith and understanding in this place. I work close by so its not an issue to come back the next day. Today when i dropped my truck off at 9am and never heard anything all day, I went over to fletchers to pick it up and it was still in the shop. Work was almost done, so I waited. The kind man, Justin, told me about one of the problems I was having with my wipers. They needed new tubes because fluid was not coming out to clean my windows. He told me they put new tubes in and now they work. Perfect! He then told me the cost of the tubes and the cost of the labor. It was outrageous. I told him no thanks, but the tubes were already in my truck so they would have to take them out. Justin understood and told the workers I wanted them removed. That is when a man came in named Joe or John. His exact words to me were "I called you several times today, it would have been nice for you to give me a call back". I then asked what number he called and he said "the number you gave us". Well I have been a customer there for years. I do all my oil changes there, I have the family pack, I buy my tires from there and have any needed work done there. He read my my phone number, but I do not have any phone calls from him nor do I have any messages. I work across the street and they know that because every time I take my truck to fletchers, I get a call at my work, that it is ready to be picked up. I called my work and there were no phone calls or messages from fletchers. I walked away satisfied with the work that was done but several hours later, I am still so very upset with the way this Joe or John fella talked to me. I will no longer be going to this location because of the way I was spoken to. Its unfortunate too, because as I vented to people at work about the situation, they all commented how they no longer take their vehicle there because of the bad service. Its unfortunate how one guy (Justin) can get someone to be a loyal customer, yet another person (Joe or John, whoever I spoke to) can get someone to spend their money elsewhere. read more

I came here today for a new battery while I went shopping at Lake Pleasant Town Center. This is the only auto repair shop in the area and the advantage is that I can go shopping in the area without my truck so I am not stuck at the mechanic while they get to me since they are ALWAYS busy because they are the only ones in the area. I have been here before to do an oil change and the customer service is satisfactory, I think they could do better with the communication. I should have planned my day a little better though since when a mechanic tells you an hour and a half it really means two hours. Of coarse they didn't even move my truck till I got back an hour and fifteen minutes later. Like I said, I expect this a little bit from a mechanic shop and the fact is I could have shopped around longer. I will most definitely go back because of the proximity to my home but I might have to open my own shop in the area since these guys are so busy anyway. read more

Got a tire replaced and two days later it was flat. Went back to Firestone and they said they didn't have it in stock and that I'd have to drive up to the Carefree location on my spare to get the tire I needed. Arrived at the Carefree location and they replaced but then charged me an additional $75 after I already paid $185 for this new tire and warranty two days ago. Firestone is a sham, going to a different auto shop next time and will be sharing my negative experience with all neighbors in the area. read more

NEVER GO HERE - i brought my car in today for an oil change, and a 29 point inspection. i was told i needed a new battery, which didnt make sense cause the sticker date was only a little over a year old. i got my car back right around closing time, and couldnt even drive a mile, and my car broke down. let me remind you, i had no problems with my car before taking it to firestone. So after breaking down, and firestone being closed, i got a new battery from o'reillys across the street. brand new battery, and nothing changed. my car would start up, and then shut down. sounds like an alternator problem right?? well, youd think in the inspection i had paid for, they would have tested the alternator but that didnt get done. so really, i paid for a brand new battery, when i really didnt need to. what firestone tried to do was get me to buy a new battery, then a new alternator because they would make more money. its a scam these days with most autoshops. please, be smart and dont let these guys take your money. i really hope corporate sees this and reconsiders the scams this store and there employees are doing to the ones who keep them employed. thank you firestone for keeping me stranded and costing me a lot more money than i needed to spend. PLEASE THINK TWICE BEFORE COMING HERE read more

I'm so done with this location you guys did terrible work on my car first off it should not take several days to fix a water pump nor should I have to come back several times after to have you guys fix the check engine light problems and it was all from what you guys did to my car and now the freeze plug needs to be fixed so now you guys want a thousand dollars to even fucking look in there and see if that's the problem maybe it's the engine or something idk what to believe with you guys and if you ever leave your car with them over night they claim to put it in the shop and idk if that's true because I'm not there to see it at night but I stopped by during the day to see how things were going and the car was in the parking lot and the hood was popped and the doors were unlocked like wtf do you guys not give a shit about people's cars this place is terrible and over priced as hell and the wait time for anything is rediculous I would love for a manager or owner to contact me if possible thanks for wasting my time and money read more

I have tried more than once to give Fletcher's an opportunity for my business leaving me disappointed and frustrated each time. Their service advisors were either unprofessional or lazy during my visits. read more

I am not one to write a review but I am so sick to my stomach about this right now. I purchased 4 new tires with 90K warranty/lifetime on them. In July someone slit my tire in front of my home and I had to take my car to this location from Buckeye to get a new tire bc this was where I purchased the tire originally. I had to bring it back 2x before they actually got the tire in. IT was a big ordeal to get my tire, which if you are a tire place and you sold me that tire, shouldnt you have stock??? My car has been vibrating since March (which is before July) and when I just took my car in to get this problem fixed, I was notified that I need to purchase all new tires... now wouldnt Fletchers have seen the tires in July and said something was not right and needed to be corrected. Now 5 months later I have to pay for 2 new tires because Fletchers did not look at my tires, which is odd because they balanced and rotated after they put on the new tires. After these warranties expire, I will never again purchase tires from Fletchers. I am so upset and irritated on the poor service. read more

This is what I sent to Firestone about this store! This letter might go no where however I will feel better that I made you aware of the issue. Let me start off by saying I was loyal customer for 8 years to Fletchers and am sorry your company took them over and ruined the relationship! Your peoria store in my opinion is untrustworthy and here is why! I went to the peoria store as I alway do when it was Fletchers for my oil changes and tire rotations, my truck was operating fine with no issues. They call me to the back and tell me my upper ball joint is no good and needs to be replaced immediately. I looked and said to your tech it looks loose can't it be tightened and a new retaining pin be installed? He said NO that won't help! He then stated he could get the part and install it now for approx $500.00. Needless to say I said no. As I drove away I now had a shake in the front end which was not there before so I went to a front end place and told them I was told I needed a new ball joint and because I've taken my trucks to this place before for front end alignments I wanted them to give me a second opinion plus they told me on the phone it would be approx 300.00 much cheaper. I dropped my truck off lost some work time and then 4 hours later they called me up and said that the truck was done and that there was NO CHARGE because some how the bolt loosened and bent the retaining pin.... Im letting you know this because things DONT just loosen up while getting a OIL Change and peoples safety should be most important to those mechanics! Those that jeopardize your customers safety should be removed from your staff! You all do what you want and think what you want this is what happened and I won't be back!!!!! KM read more

I've stopped buy multiple times for windshield wiper blades, tires, etc. Point I'm trying to make. They are awesome. Never once have they let me down. Some of these other reviews don't make sense to me.. I've been going here for the last 3 years. Great guys, great service! read more

Just had our tires replaced and they were great. Did the work in a short time and the customer service was excellent. They provided great pricing for the tires and installed them quickly. Also gave us coupons for future tire or auto service in the future. Thanks read more

Great employees and service. Michael has been honest as long as I've come to this location. I switched Fletchers locations when he moved because he and his staff are all on the same page. read more

Getting your vehicle worked on ranks up there with most of the other things you don't want to do. Root canal? Sure. Why not. I work in the area so I have been bringing my non-European vehicles here for several years now. (Non-Euro vehicles because I learned long ago those need to go to places that specialize with such.) Nothing spectacular, but nothing bad either. They seem to get the job done and usually in the time frame the quoted. Brakes, water pump, shocks, tires, oil changes, anti freeze, fluid flushes, etc. Cost is not cheap (whatever is with cars) but seems pretty fair and usually less expensive than the dealer. I will continue taking my vehicles there. Would really rate them 3 1/2 stars but no option for that. read more

Fletcher's has been the WORST auto repair place I have been to my LIFE. They are hot able at communication the only time they will call you is to ask you for more money. They have no idea what they are doing. My car was there for several week and they had know idea what to do so they shipped it out to the car dealer ship because they didn't know what to do and worst of all they told me my car was ok and I knew it wasn't because when I went to pick it up early that day it did not start up so I told them and they told me everything was ok and I knew it wasn't so I toke it to a car wash because they left it out in the rain so I took it to go get clean and guess what it wouldn't start while I was in the car wash so I got stuck in the car wash so the car wash employees helped me push it out so I called fletcher to get me a toe truck and they did but they tried to make me pay for it when I told them that the car was not filed but they told me they couldn't find anything wrong . Well all I can say is if you don't want to be ripped off or have the worst auto experience ever just DONT GO TO FLETCHERS THEY DONT KNOW WHAT THEY ARE DOING . read more