Took my car in for service, shop seemed very busy. Went and spoke with Keith and he said he could get me right and take care of my issue. He was awesome. Gave a great price, was able to get my repairs done the same day! I found my new repair shop! Thanks First Class Auto! read more

I have been coming to First Class Auto for YEARS and wouldn't go anywhere else! The owner is HONEST, FAIRLY PRICED, and knows what he is doing. My entire family now uses Ray because of how great he is. It's hard to find a mechanic you can TRUST, and I've certainly found that at First Class Auto. Ray doesn't nickel and dime you, and only charges for what actually needs to be done, for a good price. I have saved so much money by using his shop for my car needs and I am so thankful. I can't tell you how many times I've brought in my car for something simple, like an oil change, and he'll replace my blinker bulb if its out, FOR FREE!! I have a BMW and if I took it anywhere else, they would charge almost $100 just for the labor on that! And Ray does it for free; doesn't even mention it... Amazing. That is the kind of guy who runs this shop. You've got to give them a try. You won't be disappointed. read more

I recommend First Class Auto! We have had repairs done there 4 times and each time have received excellent service, the work was expertly completed, and the car looks like new since they clean and polish it. They also take care of all the insurance headaches. read more

I have gone to Ray since he opened. My late husband ( genius) used him as well. There aren't enough good things to say about Ray and his team. Trust me. He is the best and very reasonable. Especially nice for an elderly widow to have in her back pocket. read more

So I've been going to Ray and First ClassAuto for 10+ years. Him and the guys are noy just great mechanics they are GOOD PEOPLE. Just think about that. Not a lot of them left in these tough times. Life Savers not just vehicle savers. Thanks Guys!!!! times Ten! read more

Brian Rice is back again as manager. Brian and staff are honest and go the extra mile to accommodate all my needs with a pleasant attitude and reasonable price. When the car was finished, they cleaned and detailed it to a showroom finish. I was very satisfied and will not hesitate to recommend to anyone I know...Thanks for everything! Bart B. Scottsdale, AZ. read more

Like the rest of the reviews these guys are amazing at what they do and understand the importance of customer service ...ray the owner made me feel very comfortable and spoke to me like a friend would ...extremely honest and cut cost for me where he could (they are a business and need to make money ) because I had an expensive repair ...I dropped my car off at 9 in the morning ...got a call an hour later to let me know about everything ...and then I picked my car up later that after noon....can't say enough about the experience and will always come to them for anything I need and will always recommend them read more

After reading the good reviews online, my Husband and I chose to take our car to First Class Auto to have a left wheel bearing replaced. We believed at the time a wheel bearing was not covered under warranty, so did not initially take it to the dealership. We dropped the car off to Ray with no concerns and picked it up a few hours later after being told the bearing was replaced and we were all set. While driving away, the bearing noise was quieter, but I still felt something was off. A week or so went by and the noise got louder again, similar to how it originally sounded before the bearing was "replaced." We believed this was a different issue, so we brought it to the car dealership because if it is power train, it would be covered under warranty. We did not tell the dealership about the wheel bearing, and they came back with the left wheel bearing & right oil boot as being defective. I called Ray and explained it still sounds like the bearing is bad & that the dealership came to the same conclusion; he said to bring it back in, which we immediately did. We brought the car to Ray on a Friday, but received a phone call from Ray Saturday that he has driven the car all around and cannot hear any noise and does not think anything is wrong with the car. My Husband and I drove with both Ray and his mechanic Paul who still denied anything is wrong. We insisted he replace it, especially after the dealership mechanic also believing the bearing is bad. Ray said he would wait until 3pm that day for the part to arrive (which I do not know why he didn't already order the part since we scheduled to bring the car in on Friday) and if it does not arrive before he leaves, he will call us to let us know so we can either pick the car up or leave it until Monday at his shop. Ray never called, so now we are left without a car until Monday morning unexpectedly. We pick up the car Monday evening and Ray says he replaced it, but now believes it is not the left bearing, but the right bearing. He said he has thought it was the right bearing all along. By this point, Ray said he has replaced the left bearing 2 times. My Husband and I decided at this point, we would just take it back to the dealership and see what they find. The dealership now finds both the left & right oil boots to be busted, the left hub now bent and the left bearing still bad. We decided to just have them fix everything and be done with it. The next day, we received a phone call from the dealership saying they proceeded to replace the left wheel bearing and found the "Original manufacturers bearing," meaning, Ray never replaced the left bearing with his after market part- TWICE. We brought this information, paperwork and pictures directly back to Ray to show him the evidence and request a refund for the work he never did. After much arguing and denial, he refunded us for the wheel bearing we initially paid for. As for the 2 busted oil boots and bent hub, he denies having anything to do with that and would not pay for the damages. In the end, we felt we were not treated right, lied to and taken advantage of. Never at anytime did we act out of line or melodramatic with Ray, considering the circumstances of our situation. But I cannot say that Ray handled it well, it was very difficult to converse with him without Ray becoming defensive and upset with us, the CUSTOMERS. read more

I have had numerous excellent repair experiences with three Volvos. These guys are honest and economical. It's always a pleasure. Kudos and Thanks to Ray and his staff. read more

I recently relocated to AZ so having to start over in finding all new vendors you trust is not easy. I am so happy we found Ray and his team at First Class Auto. Ray & his team are extremely knowledgeable and prices are tough to beat. I am very happy with the service and quick turn around time for repairs. I really like how thoroughly everything is explained because I am very big on doing research and getting all the facts. For my husband's car, they replaced the starter & fixed a squealing caused from incorrect belts that had been an issue for literally years and several other Auto Repair places never successfully fixed. My car needs a new E-vap canister to pass emissions. We are so happy to have our go-to car person we trust, I can't say I even had one as good back in my home state. Thanks Ray & First Class Auto! read more

First, I walk in and say "I have an appointment." The guy says "I don't know what that means." Really? Then this other guy comes out takes my keys and says it will be 45 minutes for the four wheel alignment. Fine. So I go across the street for a lunch. 50 minutes pass so I walk back to the car place. The guy sees me coming, quickly moves another car off the.ramp and then moves mine up to work on it. I ask him, "Seriously!! You haven't started it yet??!!?" He says the other car was here first and its been here all day on the ramp. Except when I dropped off my car the ramp was empty. So fifteen minutes after I came back the car is done. Then I had to take it somewhere else to have the alignment checked again because I didn't trust the guy. Basically this place was more hassle then its worth and the guy was a liar which just isn't a good thing for a mechanic. I will say, that I ended up getting a call later from the manager, and he said he would look into it. Hopefully they're getting their act together, and they fired that guy. If you do go here, just make sure you keep good tract of what's going on. read more

I called this place after pep boys messed up my appointment time and I'm so glad I did!!! Such a great overall experience and great service! Came to get battery replaced and oil change and they even put air in my tire or something because the light was off finally! I will be back! Only paid $160 for battery change with labor and oil change! Love it!!! read more

I've been to 1st Class Auto 2 times. Both times they were much cheaper than other shops. Ray is very knowledgeable and I felt very comfortable with the diagnosis. After one time my car's check engine light came on and we went back. He said loosen the gas cap, wait a couple of days and it will be fine and it was true! They didn't charge for work not needed. They are my go to auto repair shop! read more

I love this shop because of their honesty. I've been coming to Ray for years and he has always treated me right. I recommend him to all of my friends. read more

I almost don't want to review because I don't want other people to find out how great Ray and every one here is and have them get too busy! Hands down, the best customer service, honest and reliable repairs. My husband I had been getting screwed by Aamco down right down the block for months and could not believe that this gem was so close the whole time. We will NEVER go to another mechanic again! read more

First class auto has provided me with the best service in this area. The employees are always kind and quick to get the job done. They are straightforward and only fix what needs to be fixed, unlike many other shops that in the past tried to say I needed a million things done. Ray and his employees NEVER waste my time and that is hard to find around here. I appreciate their hard work and honesty. it is so nice to come back to my car after they are done with it because it drives so smoothly. Everytime i am impressed. I can truly say I have never experienced anything negative with first class auto. I recommend this auto shop to everyone! read more

I asked several different people of varying ages and incomes in my new neighborhood who they recommended for good, honest work on their vehicles. Unanimously, they all said First Class Auto on Scottsdale Rd. I decided to give them a try and am very impressed. It's a small shop, but quite busy, which I think is a good sign. Ray and Keith were extremely helpful and explained everything before doing any work on my car. The price was very reasonable for all the work they did. They even told me to bring it back in about a week, after driving it for awhile, and they would check it out again for free just to make sure no more codes show up (for emissions test). Did I mention they shuttled me to and from my home while they worked on my car? I'll be back for sure! read more

I have know Ray and his business for 13 years. I would endorse Ray and First Class Auto Service at the highest level possible. You get honesty, high quality workmanship at a more than a fair price... read more

I can't praise Ray and his team enough. They provide such honest, reasonable service. They have even dealt with conniving auto insurance companies for me, when I was in a car accident (which wasn't my fault). They also offer to take me home when repairs will take awhile. I've never had an issue! read more

I am so grateful to have found this place!! I took my Toyota Prius to the Toyota dealership to check out the "gravel cover" underneath the front bumper. When I was turned away and told I had to go to an auto-body shop, I remembered the great reviews I found on yelp about First Class Auto Service and called them immediately! I drove straight from the dealership and they took my car in right away! Not only did I have speedy service, but Ray and his team worked out a way to fix my car without having to pay the $316.00 to replace the part!!! On top of that, I had my oil changed for practically nothing! While I waited, I was also kindly entertained by Mr. Keith at the front desk:) I would absolutely recommend this place to anyone who needs quality service, fair prices, and a smile on their face! Thanks Ray & Co! I'll be back for a detail! read more

I never knew such an Honest, Fair, Reliable Mechanic existed until I met Ray and his team at First Class Auto about 7 years ago. He ALWAYS tries to save me money, and never upsells. I have always felt vunerable around mechanics, being female and knowing nothing about cars. But not around Ray! I was referred to him by a friend, and come to find out most of his business is by referral - He's THAT good!. I have taken both my vehicles there for everything major and minor, and will continue to do so. And I will continue to refer him to anyone and everyone. read more

Honest, ethical and reasonably priced! A RARE find these days!

Do you like being talked to like a complete idiot and having to come back three times to get the job done right? Well, if you do, come on down to First Class Auto Service and talk to Ray! Don't worry, he won't take responsibility for anything either. IT'S WORST AUTO SHOP I HAVE EVER BEEN TO. Tell your friends! read more

Best place to break down in the valley. This owner will offer alternatives where possible and is ingeniously resourceful. Not only mechanics here but good people who price fairly and dont need to be dishonest to drive business. It can be Grand Central Station so practice a little patience and let this shop work it's magic. read more

Ray's shop is clearly one you can take your car to and not worry about being taken. Always professional, courteous, and prompt. I recommend him to anyone who asks for an auto repair recommendation. read more

I bought my vehicle there to have the engine rebuilt. The guy said they don't do it there but shop it out to another garage. I got the my vehicle back, and it ran ok, then. It looked clean, but they also added a new radiator at an extra cost. My original one had no problems. I took it out for a test drive and the engine started shaking and stalling. I had to tow it back to the FCAS and the mechanics did not fasten the distributor properly. After a month's time the engine started knocking again an leaking oil from the valve cover gaskets. I recognized the problems and contacted Ray at the shop. He said that I would have to contact the other shop to get it fixed and took no responsibility for anything. He was the rudest when I approached him in the shop and asked about it. I sincerely was not aggressive. I paid him, not the other shop. Come to find out after another shop looked at the motor, NO REPLACEMENT WAS MADE!!! there's only on idiot in this episode... me for trusting this guy. He is a cheat and a shyster. Do not go to this place. read more