I am a fan of Honda but I am turned off by this dealer from their high pessure sales tactics. Funny that once I made it clear that I wasn't ready to buy on the day I stopped by for a test drive, they wouldn't give us the time of day. I am very disappointed but looks like if we do decide on another Honda, our business will go to Honda of Thousand Oaks. read more

Why advertise Express Service no appointment necessary, if you're not going to provide Express Service! Went in this morning (7:30) just for an oil change was told I needed an appointment. Asked about Express Service and was told I would have to leave the car all day, doesn't sound like Express Service to me. read more

SKIP THIS DEALERSHIP. GO to GALPIN HONDA. THIS dealership is extremely dishonest. We came in to trade our Acura in for a simple Civic that we could drive from A to B. Our sales associate Michael helped us just fine, told us that they would roll the mileage into the new payment. We were extremely happy. Until I got a 2700 bill in the mail for mileage. The statement showed that only $340 was given towards the mileage. We came back after several months after thinking it would go away and it was all an error. This is where we had our encounter with CJ. He listened to our situation promised that he would help us. However his way of helping was to just make us another deal!!!!!! WHAT!?!?!?! Clearly there was an error. CJ advised us that they paid that out because that is the amount that we told him it would be for the mileage. I'm not dealership manager but smart enough to know that the clients are not the ones to tell a professional company what to pay out! That was Ludacris. This dealership made a big mistake that CJ was rudely adamant would never be their fault, in addition he used my words against me. This is definitely not the way to treat your clients. I still can't get my head around how they paid out only 340 dollars based on what I told them to pay, which never happened??? that makes no sense. How would this dealership not check all the details of my previous lease before making the deal? You either pay it all or nothing at all. At the end of the day no deal was done although they "tried" to get creative to help me ultimately we declined as we would NEVER walk back in that dealership again at any cost, or in my case at $2700. So again go somewhere else. read more

If i could give Simi honda and Chris Lee zero stars I would. This was a terrible experience with a dishonest and unprofessional car dealer. I am a current Honda customer. I wanted to lease the new version of the same car I have been driving for the past 3 years. I emailed with Chris Lee, the "internet sales manager" who gave me a price quote via email. When I told Chris I would come in to get the car, I stopped receiving phone calls and emails. I finally got his associate Albert on the phone, who claimed he didn't know where I had gotten the number from. I forwarded him the email, which he claimed not to get. I asked him to email me and then replied to him with the email. Finally he admitted to getting the email, but said he didn't know where Chris got the numbers. Then after pressing, I find out they don't have the car on the lot. The dealership's receptionist told me that Chris was busy with clients all day. Albert told me Chris went home sick. Thankfully I found Benson at goudy Honda who gave me a great price over email, had the car I wanted on the lot, HONORED the price he gave me online, and was an all around honest professional. After dealing with Chris Lee, i would have gone straight to Toyota if not for Benson Luu at Goudy of Alhambra. read more

I just want to thank ALL of the employees in the service department, from management to the shuttle driver for helping my mum with her car!! My mum's car would not start a few days ago, she was close enough to walk to the dealer so she did. Upon her arrival she was greeted immediately and helped right away. They shuttled her back and forth and tried to get it started from where she left it, eventually it was towed there and they fixed the problem with in a few hours. I am truly grateful to all who helped her and went the extra mile to figure this out. (turns out it was loose wiring from behind the door panel) Customer service, like this, makes me happy when I can not be there to help her myself!! Thank you, again, for going the extra mile in service. You made my day and more importantly my Mum's day!! read more

I came in to have my car serviced for a safety recall on my airbags. This service was free thank god, due to COVID financially things haven't been easy. HOWEVER I did NOT expect to have to pay for a service I didn't even ask for in the first place. There was something else in my car I knew wouldn't affect me, but after I went back to pick up the vehicle I was told I owed $140. They 'helped' with a discount so I only had to pay $70, but I shouldn't have paid anything in the first place. Also shouldn't I have had to sign my "I hereby authorize the repair work..." BEFORE getting a bill I didn't know about?? I was called prior of them asking if I wanted something about it done to which I responded "NO" but was still fined. Sorry not coming again. read more

I reached out to almost every dealership in Scal looking for a certified Honda Pilot. While there were many options (I visited 4 other dealerships) I ended up choosing to do business with 1st Honda of Simi Valley. Albert Rodriquez was extremely professional and personable with a great attitude. I am a Vice President of a global sales organization and the entire team at 1st Honda made it easy to view, drive and purchase the vehicle. The entire process took less then 2.5 hours. I highly recommend Albert and the entire team at 1st Honda in Simi Valley! I live in Santa Monica and the drive was worth the reward! read more

I love first Honda! Chris Lee and Johan David always take care of my family and I! This dealership is like family now after buying my 4th vehicle! Keep up the good work boys! read more

First Honda has made me one happy customer!!!! I was looking for an Accord and Chris Tucker did an outstanding job making sure my needs were met. read more

My experience wasn't great and its really unfortunate because I was interested in purchasing the car here because it was recommended by a friend. Stu (sales manager) was rude and aggressive and didn't provide a price breakdown for the car I test drove. I would think that's something that I would need to know prior to purchasing a car? The service department looked very busy and it seems as though it is always like that. What I found interesting while I spent two hours there was that the majority of the staff were goofing around; some were literally wrestling on the floor. Stu saw what they were doing and ignored it. On the bright side because of the way I was treated I could only assume that all departments are like that and I'm saving myself a future headache. The customer service at this dealership is not first class. I honestly would steer clear of this dealership. They have a sense of entitlement and are very rude. Not to mention one of the cars I wanted to test drive wouldn't even start. read more

HORRIBLE experience at the first Honda simi today. TLDR: RACIST EMPLOYEES..., Liar sale supervisor- The supervisor made a offer of $4000 off from the MSRP but stand up and walk away right after, as if afraid to keep his word... Full story: My parents took me in to shop for a new Accord. Our sales agent, Ryan Lewis, was very friendly with the car showcasing. We had our eyes set with a Black Accord EX. After negation, we could not come to an agreement on the price with Ryan nor his supervisor (missed his name) We get up from our seats ready to go, and the supervisor spoke out and ask if we would take the car if he takes $4000 off from the MSRP, we immediately sit back down ready to buy and work out the details but the supervisor gets up and walked away, backing out of his offer... My parents was very unhappy of the stunt the supervisor pull, and we made our feelings known to the entire dealership. A guy in suits (one of the owner brothers?) come out to kick us out of his dealership. This is when one of the employee told us to "GO BACK TO YOUR COUNTRY" (we are Asian Americans) Cannot believe such behavior could be found still in this educated town. The racism and the lack of professionalism have no place in this community, and FIRST AUTO GROUP will never have our business again. AVOID AT ALL COST!! read more

I came here to test drive vehicles and to choose between an Accord and a CRV. Bobby was extremely patient and HONEST about the pluses and cons between both for my lifestyle. I didn't purchase the first visit, I went home and shopped around for the best deal. At the end, I returned to work with Bobby on my purchase of the 2017 CRV EX-L. Not only did they give me the best price but I had a wonderful, FAST experience. They worked with me to get the best interest rate and price. Bobby and his sales manager were both extremely professional, respectful and informative about all of my options. I am loyal to Honda because of the reliability of the vehicles and I will never shop at another dealership again. This location has earned my business for a lifetime! I highly recommend working with Bobby! read more

Cody was extremely helpful. I felt he was on top of keeping me updated on status of the service so that I could plan my day accordingly.

Please do not go. I went just to look, and after telling several salespeople I was just looking (nothing rude about their approach), we were asked by a salesman if we had questions. We said,"No," then we're told that he "had to ask us questions." When we insisted that we'd been asked before, he said we were in their private property and he had the right. Needless to say, even if we were interested, we would not buy here. read more

time wasters, the prices are ridiculously high. There are better honda dealers in the city. Don't waster your time with this dealership

We leased a new 2012 Civic....worst nightmare we have ever had in buying a car! Joon, the man in finance was too busy to take his time and do thing correctly...had to sign 2 contracts and it's still incorrect....'JOE' the Sales Manager is rude, errogant, and has no clue what "customer service" is ...employees don't know their jobs!! We had to call Honda Finance to make our 2nd payment because we hadn't rec'd a statement yet....and when we got it, the payment is different than what is on our "signed" contract..... Buyers beware!!! read more

Today I stopped by to look at my options as a potential first time buyer/lease to buy and was met by Jose Morales who was great. Super helpful, patient and very attentive. He knew from the beginning that I was there to explore my options, his Sales Manager Julia Quinn on the other hand is abrasive and disrespectful. She was yelling at Jose while at her desk and I made an attempt to not listen in as it is none of my business but she then charged at us where we were sitting and DEMANDED the VIN of the car we had an appointment to go see at another dealership. She got extremely loud with my boyfriend who was in shock as he answered her questions. I intervened, remained calm because there was no way that I could actually believe that we were getting treated this way, I made an effort to let her know we were there to get information only and were reminded by Jose the whole step of the way that we are not being forced into anything. She told me that she turned down a potential buyer because of us, I told her that she's being really aggressive and I don't appreciate it to which she admitted YES, SHE IS BEING AGGRESSIVE and that she was going to walk away and proceeded to jump out of her seat and storm off to her desk. Julia, you're a poor excuse of a manager and as tacky as your purple suit and boots. I'm interested to see if First Honda does anything about this but I am not expecting much because at the end of the day, they chose her to represent this dealership. Do me a favor and DO NOT reply to this review with your generic responses, just do better. read more

If you don't want to deal with those stereotypical salesmen, this is the place! They are so helpful here. Nathan was fantastic! He was extremely patient and willing to work with us and our budget. The vibe was inviting as well and it really felt like they were trying to help us find what worked for us. We recommend this location if you are in the market for a new car. read more

Bought my third car from First Honda yesterday. We've had nothing but excellent experience with First Honda and Albert Rodriguez! Albert is very knowledgeable, and he makes the car buying process easy. Service is fast and very convenient. read more

Had a terrible experience at first Honda. I called first Honda and asked if they price matched as I was price shopping. I was told they did and to come in to the dealership and talk with CJ. I had a quote from another dealership but wanted to support my local businesses. I came to the dealership with my checkbook assuming they were going to beat the offer I already had. I knew what car I wanted, what color I wanted it in, and what features I wanted. When I got to the dealership CJ was very rude and refused to price match. CJ ended up saying we can't make a deal because I didn't want to listen to his salesman speech and price match as I requested when I called in. CJ ended up storming out of the salesman cubicle and the next day I bought the car I wanted from Honda of Thousand Oaks and it was an honest, friendly, great experience. read more

We recently bought a 2013 honda accord from Mr Roy Yoon ( Fleet Manager). We are very happy with our purchase. He is very accomodating; honest; upfront with the cost and very pleasant to deal with. We had purchased honda cars before from OTHER dealers but every transaction was so stressful. I wished we had met Mr Yoon years ago then our past purchase would have been a pleasant one. This is the first time that we bought a car that we felt very happy and left the dealership w/o stress. read more

Highly recommend the Service Department! Very professional and efficient. I took my car in to get my steering wheel replaced. It was under warrant so everything was taken care so fast and FREE. I took my car to Keyes Woodland Hills (since it was a factory warranty issue) and they gave me the run around for 2 months about how they have to order my parts, should be coming in next week, etc... Never got a invoice or call back from them. So I decided to take where I both the care and I should have gone here the 1st place. Jaime from Service Department placed the order on a Friday and by 8am the following Monday he was already calling to schedule an appointment to install it. They installed the steering wheel in less than an hour and threw in a car wash. Great Service Department! read more

BUYER BEWARE.....Went here to buy a used vehicle from advertisement...cost of vehicle under 5K. Paying by personal check, not financing vehicle. Was told by Sales Manager (Joe V (JV)), law required he run a credit check to verify my identity, that my check was good (via check systems), and per Office of Foreign Assets Control). Armed with the knowledge that you can't verify someone's identity with a credit check and that neither OFAC nor the IRS require a dealership to run a credit check when purchasing a car for less than 10K. (See Edmunds article about car dealership credit report scams aren't required by OFAC: http://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-the-patriot-act.html) I told JV about article and was then informed it is the dealership's policy and not required by law. I asked if purchase contracts would verify that credit check not be used to process a credit application and would be used as he stated. Was informed by JV contracts would not verify what he stated nor was he going to put anything in writing verifying his statements. Offered to leave car at dealership, until funds verified or after my check cleared bank and was told this was not possible unless I allowed him to check my credit.... HUMM... very suspicious.... Also, asked if I could take vehicle to my mechanic to verify vehicle condition. Was told no, unless I purchase 2-Day cancellation protection contract for $250.00 and pay $750.00 restocking fee if I returned vehicle. After showing sales person copy of AB68- CA bill of rights that I printed from DMV website, etc... was told.. DMV information was incorrect and law didn't matter... the price was the price. After much discussion, asked him to verify cancellation contract cost with finance manager...was then informed my information was correct and the price for cancellation contract would be as stated in AB68 ($75.00 for contract and $175.00 for returned vehicle). AGAIN... very suspicious. DECIDED not to purchase vehicle... will spend my 5K somewhere else. read more

Leaving First Honda in a new Car for the 2nd time! Again, happy with the service. Ryan L. and Juan S. were very helpful and patient with our trade-in and overall experience. read more

Worst experience ever. Came here wanting to Lease a 2016 Pilot. The salesman was nice, but the manager was a total *... He wanted us to put down $6,000, uh yeah right! Then he goes on and tells us we should cut our spending to be able to pay$650 a month.. So crazy.. Stay away these people are ridiculous. --------------- 07/28/16- Update Thought id give this place another chance after a bad previous experience. Well here I am again and once AGAIN another bad experience. I regret buying my Honda. Once my lease is up I'll be going back to dodge. These people are so rude. Will not take my first complementary service because I leased my car at another dealership. I never had these problems with dodge. As a matter of fact I thought oil changes were part of the car warranty because when I had my dodge it was covered. This is completely stupid. So over these Honda people. read more

Great customer service! Highly recommended! Ask for Bobby. I didn't have much experience shopping for cars, and I was worried I'd be pressured into buying something I didn't want or need. Not the case at all here, fortunately. I'm very happy with my new Honda Fit! read more

I don't usually review places but I had to today, I called Honda to schedule and oil change and to replace the batteries in my key fab. They had an open appointment for me at 2 pm so I was able to go in today. Before we even entered the building Brad (who helped me) came out and asked me if I needed an oil change and he already had a note that my key fab needed replacing. We recently had a lot of fires so they replaced my filters as well and they noticed my splash shield was messed up (had a run in with some debris on the freeway) and they fixed that as well. He was so nice and helpful, never had a bad experience here. read more

A few years ago, I went to another Honda dealer and was taken advantage of. It was my first car buying experience and they managed to sneak so many things into my loan. I ended up being completely upside down on the car, even three years later. Albert and the sales manager knew there was something up when I told them how much I owed, and understood why I needed to get out of the car as cleanly as possible. They managed to help me get out of the car into a lease, while keep my payment nearly the same. My husband and I are excited to go from the CR-Z to the Civic EX. Many more features and a BACKSEAT! Whoo! Thanks Albert and First Honda. read more

Juan is awesome. Best sales guy ever. My fiancé just bought a car from 1st Honda and it was a great overall experience. Highly recommend these guys. read more

Good service. Impeccable waiting room. Friendly staff. Wait was a little longer than expected but they made up for it with their great customer service! read more

Brad was great at the service counter. Found me all the deals I could get. Very informative and patient!

Bought a brand new 2013 Honda Accord Sport over the Labor Day Weekend Sale from First Honda and it was a pleasant experience. Our sales professional Nikesh was excellent. Came in already knowing what I wanted, what features, and what model, researched pricing and already knew what I wanted to pay and Nikesh made the deal happen. Nikesh and Stu (Sales Manager) made our car buying experience very easy and quick. Gave them the bottom line of what I wanted and they worked their magic! I would definitely recommend anyone buying a brand new Honda or even a used car to make their purchase from Nikesh and Stu! Rich from Finance got us in and out real quick. Overall, walked out with a brand new car at the price I wanted to pay! Thanks again 1st Honda! read more

If I could give no stars, I would! The worst customer service and professionalism I've ever seen. I scheduled an appt. for a recall and because of their error I had to come in twice in 1 week. Told me they wouldn't provide me a rent-a-car because they expected me to pay for it. As soon as I walked away Brad Sullivan began speaking and laughing about me when I was polite and understanding as possibly could be given I had no error whatsoever. I didn't purchase the vehicle from this Honda because of the rude service and now I know to never service from here either! read more

This dealership doesn't want to sell a car even if you have money burning a hole in your pocket!!!! It's a shame I bought my first Honda from them 14 years ago and serviced it there for 14 years, now I'm ready to buy a new 2016 and they didn't want my business!!! Now that I have a new car I will not be taking it there to be serviced!!! They last a loyal customer!!!! read more

I've purchased two cars from First Honda and my company has leased numerous more. Roy and First Honda are the best. If you are looking for a new or used car, you best start right here in Simi Valley and at First (Street) Honda. read more

We purchased our 2010 Honda CRV used from First Kia in 2012 and have had it serviced at First Honda ever since. We have always been extremely pleased with our experiences there. The staff is always friendly & efficient. Several times while waiting in the waiting area for our car to be serviced, the technicians finished earlier than projected AND never once longer than they said it would take. I have also been consistently impressed with the cost of service - our bill always seems lower than we were expecting. We take our second car to a different dealer for servicing (different make/model) and the service at First Honda is significantly better. Highly recommend! read more

I must say, this is my first time at a Dealership and they helped me above and beyond! Alfonso, is just spectacular and seems like he knows what he's doing! I'm glad I got such a knowledgeable and trusting salesman. He helped me so fast and he already knew what I wanted to every detail! I told him what I wanted and what do you know I'm taking a pic with my new car! Apart from Alfonso, I meet Chris Lee who is really nice and genuine! Again Thank You everyone at First Honda you really are fabulous and killer!!!! I will return and send friends over! read more

Albert Rodriguez is highly commendable for being helpful in my purchase of a new 2016 Honda CRV. He understood my situation and presented to me flexible options. I originally planned to get an HRV but Albert was right, the CRV is a lot better. Thanks a lot also to Marlon Arevalo for helping me with financing options. Great help, guys! God bless. read more

The trunk on my 2008 Honda accord was stuck and I needed to get it open to replace a tail light. They were going to charge me $280 to remove the inside paneling to access the cable which did not include the cost/labor to fix/replace the cable and break light. They were very courteous, prompt, etc., but thankfully I didn't go through with it. My brother in law recommended his mechanic who was resourceful enough to find a way to get into my trunk through the backseat (seat folds down, but access to do so is in the trunk as well), pop it open, replace the cable and brake light without removing any of the paneling & for less than half the cost. read more

I just bought a new honda accord! I was helped by Ricardo. He is really nice, not a pushy sales guy , he answered all my questions and concerns. He made sure I got what I wanted. I am really happy with the price and service I received. I would recommend this place to anyone looking to buy a car. read more