Great Job to Jonathan! He handle a rude customer in the most professional way I have seen, he offer his apologies for the delay on my order and offer me a shake for the wait! Awesome job! He resolved the issue quick and kept his professionalism on top customer left furious after he explained everything. Apart from that bad experience with a rude customer the burger was delicious and the shake and fries were the cherry on top! read more

Hey friends! I've been on a Five Guys obsession tour lately lol. This is the fourth in the DMV in a month lol. I ordered their current special. $13.99 little burger, little fry & drink. Sandwich was great! Fries weren't as great. I could taste the old oil. Hopefully they change the oil soon. -Customer service was great. -Plenty parking -Take advantage of the $13.99 deal while it's here! -Interior was clean and well stocked. Definitely would return as this location is closest to home. Hope you enjoy! read more

Five Guys - Burgers Near Me - Laurel, Maryland

Went here on June 18 about 8. Ordered the combo. The fries again were awful! Some of them were so hard you couldn't pull it apart. Ordered without salt and they still were greasy and limp! Just gonna give up on fries. The restaurant was filthy. There were 4 workers (no one but one person in line) and most of the tables were dirty and trash was all over the floor! read more

I asked for a well done burger and I was told the only way they make it well done is to burn it.

Excellent service from Jasmine. Stopped in to get the 40th Five Guys Anniversary special but couldn't get it through the web site. Jasmine fixed the whole thing even though very busy. Order was perfect and fast! Very pleased with service. read more

Good food and good service. The ambience is the same as all other Five Guys but you don't go there for the ambience anyway.

Food was ok, nothing special, I will say the food is overpriced. Service was good and the ambiance is clean and inviting The salted peanuts were delicious read more

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As far as fast food goes this place is top notch. It's the cleanest fast food restaurant I've ever been in. The customer service is great as well. The food is always fresh and tasty read more

Five Guys - Burgers Near Me - Laurel, Maryland

Shoutout to our local community heroes! Remika has been taking care of our family since 2005! We love her professionalism, dedication, and friendliness! They venue is clean, open concept, and has a mini full of awesomeness ! Burgers cooked fresh and customized ! Hot dogs, grilled, soda, tea, and MILKSHAKES!!!! I love the fries! I eat them malt vinegar and black pepper! The family loves the soda machines here! So many different flavors! I love to mix and match the flavors! It would take me over a month to try all the combinations. They also have awesome gift cards available to share the Love!! :) read more

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Ordered hamburger, cheeseburger and fries. The burgers were tasty. The fries were too salty. Service was friendly and helpful. read more

I had a little bacon cheese burger w/ fried onions and it was beyond delicious . Burgers are always good here . The service is good , although the wait for the burgers can be longer then expected . The establishment is always clean and well kept . read more

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Mannnnnnnn i tell you what. Im a connoisseur of burgers and these guys all five of them got it down. I always get jalepenos on my burgers and the ones here are HOT. Mad tasty read more

Five Guys - Burger - Burgers Near Me - Laurel, Maryland

Solid service nice atmosphere plenty of seats good burgers & fries very expensive tho so make sure your ready lol. Overall I've been back a few times will be back again. read more

grate food, a little pricy but recently had a messed up order and they went above and beyond to make it correct. will de be coming back.

I recently went to this Laurel location about 45 minutes before closing for the first time since the pandemic. Food was good as always. I ordered on site. They have a mask required sign but customers came in without and no one there made a request to use a mask. Don't have the sign up if you don't mean it. The staff of 4 did lots of talking while 3 customers waited and there were phone in orders as well. It's fine to talk and have fun while you work. It's a necessity. Unfortunately, appears to happen at the expense of customer service. I was given and extra hamburger that I did not order. Should have checked before leaving. I also realized my order was just sitting there while the guy in charge of fries was just standing around. Was not until the young manager talked to him that he realized he could put my fries in the bag and give me my order. My order sat around for 5 minutes or more. I would have said something if I knew it was mine. Also, did not have enough fries cooking due to the fooling around factor. Oh well. Next time I may try the Greenbelt location. They used to give pretty good service. read more

Food and service did not live up to this restaurants known expectations. My order was missing 4 of the 6 add ons I put and my fries seem to shrink in quantity compared to the amount we are used to getting. Overall, the food was mediocre. read more

Excellent customer service and pretty quick compared to other Five Guys I've been to. They loaded the bag with fries on top of the cup, which is great. The burger was perfectly cooked and very juicy. All the topping tasted fresh and were the perfect amount. Also, love the huge variety of soft drinks available in the drink machine. A+ from me! read more

Five Guys - Bacon cheeseburger and Cajun fries (more fries in the bag) - Burgers Near Me - Laurel, Maryland

Great, fast curbside service! I ordered using their app. Hot freshly cooked fries and juicy burger were ready on time for curbside pickup. Yes, just as good as getting it in the restaurant! They even included peanuts when i asked. Is i just me? I love the taste of those peanuts with a mushroom cheeseburger and with their boardwalk-style fries! It seems that only bottled beverages are available for curbside pickup. Less spillage by me in my car, less handling by staff, Works for me :-) Their app triggers text messages, so i used more than one way to let them know i had arrived, and they didn't get confused by my multiple replies :-). I also called on arrival, and they are friendly on the phone and in person. read more

Can't say anything wrong about this location truly. I'm just gonna be honest, even though five guys is kinda expensive it's truly the best fast food burger and those FRIES!!!!! I mean... perfection. Every time I come to this location, I get great customer service. I've noticed that they also wipe down the tables pretty frequently so there's always a clean spot for you to sit. In general, the restaurant looks clean. Plenty of seating options from high top chairs to table seating. Whenever I'm craving five guys, I make sure to come to this location, it doesn't disappoint ;) read more

Customer service was TERRIBLE! my family and i went in at 4pm on a Monday so it was empty and as soon as one of the workers saw us she rolled her eyes. She gave me the nastiest attitude while taking my order and I just don't understand why. I wasn't being difficult or asking for anything extra. Liliana needs to learn to suck it up if she doesn't want to be at work, because that's no one's fault! read more

I've been to this location quite a few times, but I've never sat down. I do, however, notice that they are always very clean (even before Covid). I love that they always make sure the fries are hot. They are so good, too. I usually get the bacon cheeseburger, and once in a while I'll treat myself to one of their delicious milkshakes. My only complaint is that they're so pricey, but I know that's not really anything they can help. I've gotten consistently good food, and will always come back read more

Great customer service! Seemingly the manager greeted us with a smile and before we could ask our question on size of the burger she did a quick rundown of the menu so we could order according to our appetite. Communication between staff was swift to eliminate a long wait. It wasn't very busy so the order took no time. I got a cheeseburger "all the way" (refer to menu) which is two patties. A little messy to eat but whatever, it was delicious. Bread was bomb too. My girl got a "little" which is one patty and added jalapeños (yum). A medium fry is more than enough to share between two people (next time we'll get a small). They always overfill the FF cup. The place looked pretty clean with a few crumbs on the floor... #savage peanut eaters. read more

Five Guys - Burgers Near Me - Laurel, Maryland

This was my first time at any Five Guys. I really like the simplicity and clean look of the interior. I did not know it was a build your own burger type feel, I rather tell you what I don't want rather than everything I do want but that wasn't a big deal. The food was surprisingly pretty good. I say surprisingly because when I got handed a "grease bag" and told my whole order was in there I could've flipped. I am not at all a fan of their packaging. The whole grease bag thing takes away from the value of the food I feel. Then what if I wasn't going straight home. All my food would fall out the bottom of the bag by the time the bag sucked up all the grease from my fries. Fries were crisp, burger was very good, packaging is what pissed me off. Then my bf's burger was in my bag so he's digging through my fries etc to get to his burger. Like just better package the items. read more

Five Guys - Fries ... yum - Burgers Near Me - Laurel, Maryland

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Bacon cheeseburger, fries and strawberry shake! What else do I need to say?!?!?!!! Five Guys is LEGIT!

The fries were good and plentiful. Paid 40.00 for flavorless burgers, added bacon and it was equivalent to adding bacon bits, the shake was comparable to warm vomit. Nuff said. Never again. This is the second time the shake was not cold or solid. read more

I don't know who these Five Guys are, but they sure are virile and fertile as I see their offspring popping up like weeds in my yard, pimples on a teenager, bread in a toaster...you get the point. This location opened a little more than a year ago and now there's one opening near Arundel Mills and PG Plaza. Heck, Five Guys may soon become synonymous with gentrification. But enough ranting, on to the review! Food - Fresh is much better than frozen and it shows. The meat is brown, rather than that grey-ish stuff found in a McD's burger and it tastes fantastic. The hamburger and cheeseburger are actually doubles, while the little's are singles. That makes me think, maybe we should start doing that for Americans. Instead of saying half of Americans are obese, we could follow the Five Guys' nomenclature system and call "average" Americans Little, and skinny people Morbidly Underweight. But I digress. One of the regulars will likely decrease your life expectancy, and significantly so if you get it like I do: Bacon cheeseburger + everything. And you can probably expect to die before you're eligible for retirement if you get it with a bacon cheese dog and seasoned fries like a buddy of mine does, who also happens to be impossibly cut. Life isn't fair, so you may as well go out grubbing! The fries are more boardwalk fry-ish than Burger King-ish, and they have malt vinegar available. What I love is that they measure out the appropriate amount for whatever size you ordered, then fill this silver tray thing and dump a bunch more in your bag. They are also cooked in cholesterol-free peanut oil, which is good because I didn't see a defibrillator in the restaurant. Yes, the burgers do take a long time. To make you feel better about the wait, which can be as long as 15 minutes, Five Guys decides the best way to appease fat people is to give them more food, and they do so in the form of free peanuts. And judging by the number of elephants...errr, patrons happily masticating away while awaiting their number to be called like some heart attack lottery, appeased they are. Location - This particular location is located along a particularly crappy section of Rte. 1, hence the 4 stars. They have an ATM inside, which is nice since it's cash only. This location is sandwiched between a CVS and a Panda Express so you can get your Lipitor prescription filled while you eat and get your RDA of MSG. Five Guys is slowly impregnating the DC Yelp area with their stores and our arteries with their beef. And that's a good thing. read more

Five Guys - She isn't much of a looker, but she's so delicious! - Burgers Near Me - Laurel, Maryland

I love going to Five Guys, but after visiting this location, I was disappointed. There weren't many customers in there when we walked in, so I know this wasn't from just being too busy. We ordered two cheeseburgers, and I ordered grilled mushrooms on mine, which were missing from the burger. When we received our burgers they were half wrapped in the bag. Half the burger was wrapped, and so the other half was just sticking out of the foil. They were falling apart as were taking them out of the bag. I recommend better quality customer service and care of the food. If we would have taken the burgers home, they would have been fully fallen apart and probably cold. We were lucky we decided to eat in the restaurant. read more

Ordered a milkshake through door dash. 5 guys was changing the machines over and gave him a melted milkshake. I called and they said not their responsibility, call door dash. Door dash refunded me half. Not right! I guess he had to wait for the change over so our food was cold too. Wasn't delivery guys fault as I saw how long he was at 5 guys waiting. read more

Best fries around hands down.....burgers could be better, but the fries make up for it. They should add milkshakes or some sort of desert. read more

Five Guys - Burgers Near Me - Laurel, Maryland

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This place is really going downhill when it comes to quality of the food and customer service! I NEVER had an issue post covid! All new crew, none of them are the same crew workers prior to covid, where did they go?! I keep stressing this because maybe the workers need more training, it's not rocket science! Tonight again NO TOMATOES, it's on my ticket but none on my burger! At this point do they have tomatoes anymore?! This is the second time they have done this but tonight they piled pickles on my burger when I didn't ask for any and was not even on my ticket! I'm tired of paying almost $20 for fast food and they can't even get the simple toppings right, can they read?! I won't be back to this location at all! read more

Five Guys - a piece of food wrapped in tin foil - Burgers Near Me - Laurel, Maryland

This location has a super-friendly and attentive staff, excellent fresh burgers, piping-hot fries (not the healthiest, I know), and a comfortable interior. The restaurant is easy to get to from Route 1 northbound and southbound. This location is on a strip between Route 1, a few stores down from the CVS. There is also plenty of parking, but lots of entrances to the lot so be careful of cars pulling in and cars parking/exiting parking spots. read more

So I am thinking burger for lunch, so of course I think 5 guys. Then I think I should do a review. These guys can throw down a burger. Thier dogs ain't bad neither. The basic burger is 2 patties and a bun, you can also get cheese and bacon for a small price. If 2 patties is too much they have the same options with 1 patty. Go with 2 patty's, be nice to your self. They also have a fairly long list of toppings. Get what you like but use caution; too many toppings just muddle the flavors. But, hey, it is yours, go for it. As I stated earlier the dogs are good as well. They fry them on the grill so they are yummy, and you can pick from the same list of toppings. The fries, plain or cajun, are really good. They give you a lot of fries...No really, a lot. I work with grown men and we share a regular fry. They also have free peanuts for you to munch while waiting on your burger. Iced tea or soda and that wraps up the menu. Get out there and eat. read more

A simple menu of burgers, fries and milkshakes. The fries are their signature and the kitchen had 16 fry baskets. The fries are cut from whole potatoes and are fried in peanut oil and are were hot and crispy. A sign side the potatoes where from Idaho. The burger was good with two patties. You can heat them frying the burgers from the seating area. You get to choose your toppings which is nice. read more

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I come here because the burgers are delicious! They ALWAYS get my order correct! Staff is great! No complaints here! 6 stars!! read more

Five Guys - Burgers Near Me - Laurel, Maryland

This is a personal favorite. I love this location and the food is great. Every time I go, I get a Little Bacon Cheeseburger and a regular Cajun fry. If you do the same, you will not be mad. The staff are pretty awesome. They are never busy, or should I say never too busy. Let me tell you what I like! I like to get a sloppy looking burger that taste AMAZING!!! read more

It's as solid as every other Five Guys that I have been to, and that's saying a very good thing!

Obviously it's five stars five guys is amazing. I always get a double meat cheeseburger with a1 sauce and grilled onions and it comes out perfect every time. read more

We love this 5 Guys!! The staff, the food, the atmosphere, the music and the vibe are all excellent! We've had a mistake here and there, but my meal was always completed to perfection. It's apparent that the chefs here enjoy making excellent food. You can see the pride when they give it to you! Thank you so much for making 5 Guys an easy choice...and a favorite one! read more

The customer service is TERRIBLE. They send out Door Dash (closed bagged orders) missing entire meals. When you call and tell them all they do is say they will refund the missing food or you have to go get it from them....... They don't care about the delivery fee you've paid and the customer that now doesn't have a meal. This has happened MULTIPLE times from this location in Laurel. Beware.....do NOT order from them unless you are there to handhold their staff to provide you with the items on the receipt. read more

Standard Five Guys food. Customer service was good and restaurant is clean. The staff kept up with the ton of people who streamed in and out. No complaints. read more