The food here is really good and of good quality, the staff is friendly and respectful. The place is really clean and well maintained. I don't know why all of the bad reviews, good job guys! read more

For a lot of reasons, this particular location of Five Guys has always been my favorite. On this particular visit I was very impressed with the food, cleanliness of the restaurant and overall customer service. I gotta tell you the tiny order of fries is not tiny, the size of the burger patties are still impressive and the taste was memorable. As we were getting in the car, I asked my husband why we don't come here more often. read more

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Food is good grilled cheese, hamburgers, hotdogs, fries and now patty melts. So many toppings to choose from. Burgers are always juicy and the fries are soft. read more

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15 minute wait for a burger that's burnt to a crisp? No thank you. Very disappointing will not be back.

GROSS !!! I ordered and then went to eat at home, when I opened up my grilled cheese there was 2 HUGE blonde hairs in the cheese. I called and got attitude from the worker who answered saying "what do you want me do about it "... I suggested wearing hairnets because no one cooking was and I specifically checked my food for hair knowing they weren't wearing any hairnets. There was a tiny white woman wearing a cheetah print long sleeve, a younger looking kid with a septum piercing, a larger white woman (who i think answered the phone) and an African american young man. I think maybe another worker but U don't rememever. I understand it was an honest mistake but there needs to be precautions so that this doesn't happen to food you pay for. Will not be going back there and will be emailing further on. read more

Five Guys - blonde hair ^ - Burgers Near Me - Lubbock, Texas

Have eaten here before with OK service. I just called twice to place an order and was put on hold twice and then hung up on twice. I drove to the store which was only 2 minutes away after they hung up on me the second time. I asked if they routinely hung up on customers and was told I was put on mute because they were busy which they weren't. Didn't offer an explanation or an apology for hanging up on me twice. I guess the take it or leave it attitude is what we have deal with these days. read more

Like the burgers & fries, but the building was SO cold! The music sounded like a night time club, blaring too loudly! The younger people might enjoy the noise and cold, but my family and I will go somewhere else. read more

With all my heart I love Five Guys but I'm a little disappointed by this particular location. The food was just as delicious as the 19th street location, but the restaurant wasn't nearly as clean. The service was fast and the fries were out of this world, but I'll stick to the original Lubbock location. Every trash can in the place was over flowing and the floors were real greasy and slick. It almost felt like I was ice skating to get a refill or pickup my food. About 2/3 of the tables were being used, there wasn't anybody in line, and about four employees were behind the counter waiting on something to do. If any of these people acted like they wanted to pick up the place at all then I would be impressed with the new store. I really think/hope that all this is a growing pain with opening a new store, but I surprised and disappointed. read more

Five Guys - Front Entrance - Burgers Near Me - Lubbock, Texas

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This is definitely the best burger place in town (though, Burger-Fi gets real close). We never leave disappointed from here and a family of 4 can eat for right around 30$. They don't take 45 minutes to get your food out to you (like Heff's). They have some of the hottest jalapeños every time we come here too so if you like a little spicy this is your place. It's clean friendly fast and affordable. You can't ask for anything more from a great burger joint. It's unfortunate that some idiot would give it 2 stars for not having milkshakes. This place is 4-5 stars guaranteed and morons that give low stars for an establishment not serving them something they feel entitled to get need to stay off the internet. And sure as hell stay off yelp read more

I'm never disappointed when I order from here. But tonight whomever made my burger made it some extra love on it cause it was pretty darn good!! Keep up the good work guys! read more

I had to grab a to-go lunch with my niece and nephew on our way to the park. I randomly chose Five Guys, and it was a pleasant surprise. The Good: The burgers are custom made. They have a easily read list above the cash register that has every possible topping you can have added. Every extra topping was free. The burgers were juicy, meaty, and packed full of flavor. They were well proportioned so that one would fill you up but not make you feel sluggish. The Bad: The decor was a little weird. Everything they had up was a news article about how good Five Guys was. Everything else was reminiscent of an In-N-Out. Overall: They're on my list of go-to burger places in Lubbock. That's good because it's still fairly small. read more

Five Guys - big drink for a little man - Burgers Near Me - Lubbock, Texas

to start i would give them zero starts if i could. i ordered the veggie sandwich ON THE MENU with cheese. waited 15 minutes for my food, not extremely terrible. when i opened the bag there was one random burger and a veggie sandwich with no cheese and ice cold "grilled" veggies just thrown on top. i sent it back and told them i ordered it with cheese. the worker looked extremely confused and i just said i ordered it with cheese. 15 minutes later my sandwich came out...WITHOUT cheese and a dark black hair. YUM! another 15 minutes pass by and my sandwich comes with cheese... finally. only took them 40 minutes to get a simple order correct. i was able to get a refund. read more

Always good food and very timely! Fresh fries and burgers are amazing! Shakes are good too

Ooh my!! Burgers and fries always fresh smells Great taste great! Love there spicy fries best!

Best fast burger in town imo. The have good fries, but it's kind of a lot so I usually share an order

This place is EFFING AMAZING! reasonable price for the BEST BURGER IN TOWN! be ready though, the regular cheeseburger is close to 1000 calories. It is worth it. The only downside is that the restaurant is smoky sometimes from all the cooking going on. It is never not crowded. I love this place. They let you put mushrooms and onions on the burger. A whole host of other ingredients, and fries like your mom makes! read more

This is not my first visit to this location. One is always greeted well. Today I just had the cheeseburger with fixins and a few peanuts. The burger melted in the mouth --just perfectly prepared. Peanuts- just fine! Service was quick. The staff seem to enjoy working there. The music was too loud. Five Guys need to update the decor, though The good news buzz around the shop is very outdated. It gives the impression they are not good anymore. Nonetheless, I'll be back soon. read more

Decent grondbeef burgers. The bread is too soggy and the meat really has no flavor. Nothing really unique here. More hype then anything. read more

Five Guys - Idaho Potatoes Anyone? - Burgers Near Me - Lubbock, Texas

I have to say I have never really cared for hamburgers, but my husband needs a fix once every 3 months or so, so we go here. I actually really like these. I like the very simiple menu and they always do a good job. I get a regular with bacon and cheese and put grilled mushrooms, mustard, raw onions, and lettuce on it. That is my combo. And I think it is the combo of mushrooms and mustard that really does it for me. The fries are just too heavy in my opinion. We used to get a large and split one, and then a regular, and then we realized we just weren't eating that many of them so we stopped ordering them. read more

So have you heard of In and Out? Unfortunately my very first thought as I ordered was - same business strategy. Second thought- it will be tough to out-do it's California competitor in my mind but I'll keep my mind open because I live in the middle of nowhere so anything resembling an In and Out is heaven! Results: - free peanuts as you wait for your food. -extra thumbs up for having a vegetarian option at a burger joint in the middle of meat eating Texas -fast friendly service -fries smell more amazing than they taste -veggie sandwich burger is quality and delicious -twice as expensive as In and Out. I guess if I had never known what In-and-Out burger was, my review would be a lot more positive. Overall it was better than going to McDonalds but not be on my radar in any In-and-Out territory. read more

Not a fan. Spent way too many hours in the bathroom after eating this burger, but I'm not used to so much fatty meat. I only had a few of the fries, which were quite good (and even better made into a hash the next morning). This might be great for someone who is OK with American cheese on their burger, but I'm not. I despise it. The staff was very friendly and seemed to work well together. They kept the place sparkling clean. The burger itself was quite tasty, as soon as I got rid of the cheese. I was surprised that a regular burger is a double patty, so go small if you only want one. You choose whatever toppings you want, so it's exactly what you like. I liked that option. There's too much other good competition for burgers, I wouldn't go back knowing I didn't have a real cheese option. But hey, I saw a lot of young college kids in here and they all seemed to really enjoy themselves. read more

Very inflexible I how you want your burger cooked. Frys were great, burger average. They will only cook your Patty's well done. Won't be back.' I guess that the way the staff is trained. read more

A burger place that has: 1. No drive through 2. No chili for fries or burgers 3. No shakes Their burgers are okay. But a burger place that doesn't serve a milk shake? Poor planning. read more

My husband & I ate there for dinner last Saturday. The service was TERRIBLE!!! The person who took out order didn't greet us. I wanted the veggie sandwich but the cashier didn't know what it was, "I guess it's the vegetables on the burger". My husband's burger was wrong. The whole staff vibe was GO AWAY. This was our first & LAST visit! read more

This place is a good value for a decent burger. I love that the burger and all the fixins are made fresh just for you. You get to decide what goes on the burger. They don't charge extra for the "fixins" as other places do. I like grilled jalapenos on mine. YUMMY! Their "little" burgers are one patty (as opposed to 2 in the normal size burger) are plenty big for the average eater. They aren't as greasy as other burger places so that is a plus. If you try the fries, make sure to try the cajun ones as they have a little kick. I'd recomend sharing the fries with a few friends as the regular size portion is plenty big. They don't have a huge menu. Just burgers, hot dogs and fries. But they do make a tasty burger! read more

I love comming in here because I get to do my James Brown feet shuffle/slide thingy! The floors are greasy! maybe wear some yacht shoes when you go in... The burgers were good. My friend who is from Cleveland, though, said that they were nowhere near as good nor as greasy as the ones in Ohio ( maybe 'cause all the grease is on the flo'!). The bacon is always perfectly cooked and not rationed the manager is super friendly there. On our second visit we told him that the burgers weren't greasy enough so he made greasy for us. Bomb. Also, if you still have room give a bacon dog with grilled onions a try. Choice! read more

Very good, the reg burger are two patties, way to much hamburger for this girl. Kids loved the free peanuts and their burgers. The large fries is plenty for s family of four. A hang out for college kids, so a little loud but fun. read more

Five Guys - the front of a five guys restaurant - Burgers Near Me - Lubbock, Texas

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VERY Pricey. At the prices charges I expected excellent food, but I think Sonic is even better at half the price. The burgers were okay but the fries were really greasy and limp. I doubt I will ever eat here again. read more

This location lived up to the Five Guys reputation. The staff kept the floors and tables cleaned. They got our food out promptly and everything tasted great! Good job! read more

This place went downhill fast their burgers aren't as good as they used to be went there couple of nights ago place my order on the phone got there they had to order all wrong sat and waited while they redid it got home and they had made the exact same mistake they did the first time burgers were terrible hot dog was good two burgers one hot dog 2 fries $31 you think at that price they could do a much better job read more

The Guys working here are Wonderful and keep the place Super Clean. You can get a Lettuce Wrap instead of a Bun, Fries come in abundance...and crispy, hot, salty, goodness. Never ever look at the calorie count on the nutrition page...just do not...yikes...nom nom nom....and the prices are fantastic! read more

So good! Ate there 2 days in a row! Fries are hot and delicious. Worth burning your mouth. Ha

The food is good, don't get me wrong, but there's a few things I'm not a fan of. Just so you know, they don't have meals, everything is separate, which makes it very expensive to get your burger, fries and drink. I will say that their Cajun fries are really good, but the sizes range from feeding one person to feeding four. read more

It's a Five Guys. If you like burgers and fries this place delivers. I think it's a little greasy but they serve Idaho potatoes (yay for Idaho) and the service was great. read more

Loved the food. All meat burgers. I might try again, but music is so very loud you can't have conversation with your companions. There is one at another location here in Lubbock that I've been too and it is much quieter and cleaner. read more

I like the burgers here, they make them pretty good. But the fries and drink are separate and for a meal it's like 15$. I think that is way over priced also they don't have anything special here. It Is just a burger pretty much. read more

I decided to order online from Five Guys one blustery, cold night in Lubbock. Online ordering was easy. I left hotel and drove to pick up my food, only I drove to the WRONG Five Guys - I'd ordered my burger at the place across town. Once I drove several more miles and got my order, I realized that since I'd screwed up and caused an hour delay, my order was soggy and cold. Not their fault. I asked if they could remake my order and I'd pay for both - after all, my mistake. They remade my food order despite a very long line of customers, got it too ,e quickly, and insisted I not pay twice. I left a large tip for their generosity and understanding. One of the best burgers I've had for the money. The fries are fattening, salty, crispy heaven. Great place, great service. read more

Love coming here, I'm there with my wife at least twice a week. Food is always perfect, staff is super friendly. Highly recommend this location above all read more

Some of the best burgers in town. Hot and juicy, and fresh cut fries. Clean dinning area, and great service. One of my fav burger joints.

My fiancé and I would come here for a big nasty burger after hiking/biking at Palo Duro State Park. It made me feel like a dog eating raw steak --- I shouldn't have stole it off the counter, but it's so darn good I can't help savoring each guilty bite. read more