$13.00 burger with no meat. Well done. Not going there again. Where's the beef? Since my review needs 85 characters....this is the worst burger ever. By definition, a cheeseburger also has meat on it. This would be a $13.00 veggie burger. Five Guys and they forgot the beef. Never forget the beef. Well, my buns are getting cold so I have to go. read more

Five Guys - Burgers Near Me - Naperville, Illinois

Trash delivery! Food sat in A parking lot behind potters place DT Naperville for 40 min before it was brought to me cold. Threw the food away and was offered A free fry next time I come in in person. Ordered wingstop instead came fast fresh and hot! The closest wingstop location in 20 min away from me. Five guys is 5 min. But there is no parking by this location so I don't pick it up. $40 down the drain. Trash! read more

Location On Chicago Ave Naperville is not responsible for the delivery service they use so when your order sits in A parking lot for 40 min after it's picked up and gets delivered ice cold. It's not their problem as long as they get their $30 $40 with delivery for A burger and small fry they say screw the customer! Rip off!!!! But they will offer you A free fry next time you spend money with them In person! Don't get delivery!!! over priced and cheap company. Threw the food away!! read more

Five Guys in south Naperville has the best service. The food is top notch as usual. What sets the place apart is how clean it is, despite the mess the free peanuts in shell can cause. Credit goes to Manager Ethan at this location, who greets everyone with an easy smile. read more

See all

Great food. Service is okay. It is very pricey. Environment is pleasant. Have free peanuts.

I ordered a Little Cheeseburger, Little Fries and a drink. It came through Grubhub and I really enjoyed the meal. It was decent and the quality of the fries and meal were just as good as Five Guys in other cities that I've lived in. So I must say I'd order again. The Driver was on point and arrived on time with my food warm to the touch. Not cold! read more

Pretty quick service and minimal seating inside. Fries always come out well salted but not crispy enough. The burgers are standard.

A little to crunchy. Americano Industrial mid century flavor. I like it. Wait who is this going to? It's just a review.. oh right. read more

Five Guys - a hand holding a sandwich wrapped in tin foil - Burgers Near Me - Naperville, Illinois

They have raised their prices to a point people won't come in anymore . The lace was empty . They were my favorite place to eat but when send $24 for burger goes and shake . It over the the top ! read more

I REFUSE to give THIS LOCATION anymore of my MONEY!!! Walked inside, two staff making food. They look at me, No Hello, welcome in, NOTHING! I'm waiting. One of the staff goes to the back to get another person to take my order. He comes from the back. Phone starts ringing and he answers the phone instead of taking my order. I'm pissed. I commented loudly "I've been waiting here and you answer the phone before you take MY order???" No one says anything!! Loudly, I say "this is some bullsh**t" and leave. Whoever is hiring these IDIOTS who dont know to greet the customer and take the order of the person standing in front of you FIRST needs to be fired, along with them. Get Better staff!!!!!!! read more

Five Guys - a cup of fries on a counter - Burgers Near Me - Naperville, Illinois

Great burgers , service is fast , ambiance no big deal . Very expensive for a burger

I wasn't quite sure how many stars to give them. I actually LOVE Five Guys cheeseburgers. Today I used my app and ordered a cheeseburger and fries. The order was almost ready when I got there and I used the short wait to look at my app again a little more carefully. I had just paid almost $18 for 1 cheeseburger and a small order of fries! AT FIVE GUYS! I felt totally screwed over and, frankly, we all should. It's been a while since I was there last but less than 6 months. This is pure price gouging to claw back profits lost during the worst part of the Covid pandemic and don't tell me otherwise. Five Guys isn't the only restaurant pulling this con, either and there's no excuse for it. Inflation peaked at around 8% and appears to be stabilizing and hopefully going down. So how does that justify a 30-40% increase in prices? I will NOT be back. (Well...not until they lower their prices back to Earth's orbit. Like I said, I do LOVE their burgers. I'll miss them.) read more

It shouldn't be hard to get an order right. But it looks like this location has the same customer service as the Golden Arches, and 26 bucks for 2 burgers and a fry. I called and they said maybe they could issue a credit. If you can't get the order right, I have no confidence in your credit. read more

Great burgers and even greater service!!! Milkshakes are out of this world! Try the PB&J milkshake if you want to reminisce about your favorite childhood (or adulthood) snack! read more

Five Guys - Burgers Near Me - Naperville, Illinois

Great food and even better customer service. I messed up my order online, but they were nice enough to swap it out and had it ready in less than a few minutes. Good Job, guys! read more

My family has been going to five guys for years now, and the amazing quality of the food and the workers is still outstanding and amazing. Definitely best burger place I've ever been to. read more

This five guys location is by far the best I've ever seen. This one is home of thee(yes thee)best fry cook and management team ever. Tommy-the manager was very accommodating and down to earth. The store was exceptionally clean and the food was made hot and fresh right before my eyes. I will definitely be coming back. I wanted to post a picture but I inhaled my burger so fast. Lol! The seasoning on the fries was awesome. I could put that stuff on anything. read more

3 burgers and fries for each came out to $55, would not recommend just because of the price.

Employees lock the doors 15 minutes before closing. They will only unlock to let their friends inside for free shakes. They decline access to anyone else. "Only HE can come inside... we are closed." Update your hours please read more

Went to visit on a Saturday at 4:12pm. Was looking forward to it but to my surprise they were closed.

I really like the burgers here, and what I love about Five Guys is that they offer a smaller burger. I don't eat like a bird, I like food, but I swear the small burger was made for me. Ya see, I'm not a fan of burgers, or ground beef, in general. I'm not a raving maniac about animal rights, burgers just ain't my thang. Understand? Anyway, we ordered 2 burgers and fries. The guy behind the counter recommended we order 1 large fries, instead of 2 regulars. Fries are my thang. I love potatoes and carbs and fries, so I generally do not like to share. However, this was an awesome recommendation, because we saved a few bucks, and the large fries were more than enough for us to share. There are a lot of toppings to choose from, and they don't charge extra for every little thing. Mustard, giardinera, tomato, etc. If you just want a burger patty with cheese, it might not be worth your money. This is another of those "gourmet" fast food burger joints, so don't expect to get a deal here. Good for an occasional quick dinner if you're running errands in the area. Speaking of the area, this spot is littered with teenagers since Neuqua Valley High School is right around the corner. Also, there are peanuts all over the place and shells on the floor. I love me some free peanuts, but if you have allergies you may want to avoid this place. read more

I was at this location on 4/24/2020 at @ 2:30 in the afternoon and what I had was the worst service, my food had napkins ketchup packets placed right on top of the food, no gloves on the staff, oh they put them on just for show and then couldn't get them off fast enough. This was the second time I have been to a five guys and had something go wrong.....Go there if you wish but I will never return and trust me I will let as many as I can know about this place read more

I had high hopes for this place. My friends and co-workers talked about how great the burgers were so I was excited when they opened this one right by our house. The place was packed but the line was going quickly. I got a regular burger w/several toppings, same with my husband but his order got messed up. We got the cajun fries. I was sooo disappointed. The burger was just blah. No flavor -nothing special. The fries were horrible - their was way too much seasoning on them. We will not be back....Smashburger blows them out of the water and they will be getting our business. I will make the drive until we get one out this way!! read more

For nice fresh hot dogs and fries this is the place to go. I would say getting small fries is good, they give you a generous amount of fries. The hot dogs are Kosher. read more

I was intrigued when i drove by, so i thought i would give it a shot as i love a good burger and fries. But that isn't what i got at Five Guys; honestly it's just a regular burger, nothing special. The price was insane, a small drink, fries and a Bacon Cheeseburger cost me $13. If i wanted to spend that much, i'd go to the a Red Robin's; their gourmet burgers and bottomless fries would still cost less. I will say that the atmosphere and the employees were great. The fountain pop machine was cool as their were so many choices. But, it's not just the price, the burger and fries are nothing special. read more

I like FIVE GUYS in Bolingbrook and the city. We went to this FIVE GUYS yesterday for lunch we liked it. But somehow I found a long piece of light color hair in our fries. We were hungry and I didn't want to cause drama so I just let it go. We have black hair so we know it wasn't our hair. Plus I pulled it out among the mountain of fries we got from our order. I mean it is the same Five Guys flavor and mountain of fries but whenever you hair in your food it is a turn off. read more

I always check my order when at a carry out burger place. Really glad I did since one burger was made incorrectly. Ordered a burger.. No cheese...only ketchup and onion The burger had cheese even.though the order receipt clearly shows no cheese. They were very accommodating and made me a new burger and included another order of fries. I did not check my cheeseburger but I certainly wish I had because my burger had no cheese. This was my BF first experience. He loved the fries but just can't understand why orders get screwed up. They were not bust at all so just blame it on.lack of caring I gurss. This experience will not stop us from ordering again but I will make sure to check.the order before leaving. For the cost $39 you would hope for a correct order. read more

This spot is amazing! The burgers are the best fast food burgers I have had in my life. The shakes and fries were amazing to. Great place to have a classic burger meal! read more

I wish I could do 3.5 stars but I'll round up because of the Magical Coke Machine!!! On the whole, I've had better burgers but my cheeseburger was good. I've had better fries (I tried Five Guys and Cajun and liked both) but they were some of the best I've had...I've never had so many Coke choices (I tried Vanilla Barqs, Peach Sprite, Cherry, Orange and Raspberry Coke) and that was really why I went! We thought our service was polite and fast...it was all good the one detail that makes me hold back stars is the price!! I had a small drink, "regular" (which I'll admit was a LOT) fry order and a small hamburger and I spent over $10. Maybe I'm spoilt but I think that's kind of high for one fast food meal...but I'll probably go back because of the siren song of flavored drinks! :) read more

Awesome food! Awesome service. A little pricey, but we feel it's worth it. Fresh fries, I recommended the Cajun. Way better than most fast food around. read more

Food is always amazing ! Even when it's brought to me by Uber . The execution is fantastic and the taste is great . Everyone is friendly and makes the environment 100x better . Highly recommend the Cajun fries & the strawberry shake ! read more

Burgers are great. Resist the temptation to order a large fry. The fries are meant to be shared. A large fry can split four ways. Just a basic place. read more

Five guys is pretty groovy .... the hamburgers are good .... everything is fresh ... the cajun french fries are nice and spicy ... and the touch screen coke machine is a marvel. two complaints .... 1.) the music ... just a tad loud but no big deal. 2.) the restaurant is a pig sty ... when we were there it looked like 24 cranky cub scouts had just finished a food fight. There was all sorts of "stuff" all over the floor and the tables. I would give this place four or five stars if they had someone cleaning the tables and sweeping up the floor. They just weren't that busy where someone couldn't have been assigned to detritus patrol. read more

Best chain for quality burgers. Always fresh and the fries are great too. The guys working at the register at this location are always friendly. Definitely prefer five guys over meatheads. read more

It's alright for a fast food joint. Though I think that the fries are just soggy and not good at all. And it's over priced for the food you're getting. Personally I reccomend going to Portillo's, they're cheaper and much better. read more

Me thinks that 5 guys is becoming a victim of bad franchisees. A copy of a copy of a copy of a copy is a fairly bland burger. Really sterile and plain, The fries were overcooked. I have had 5 guys before, and liked it, but if you are on Rt 59 and want a burger, just head down to 75th and the Springbrook Pavillion and go to Meatheads. read more

1st visit. Multiple mistakes on regular burgers. They use cheap sesame seed buns....which squish and become paste-like the first time they are wrapped. Veggie sandwich has no veggie patty - NO ONE TOLD US & ITS NOT WRITTEN ON THE STORE MENU.....BUT....its written in fine print on the online menu. last visit for sure. read more

Pretty pricy ($20 for 2 people) for average, over rated burgers. If you only like well done meat it would probably be fine, but for the medium rare preference I thought they were flavorless and dry. Actually if you get the burger with "the works" you barely notice there's a burger at all under the profuse amount of sloppy toppings. Biggest turnoff is the huge self promoting banners every where, there is nowhere to look without seeing "we're the best!!!" to me that's usually an indication the product can't speak for itself. read more

As far as the food is concerned, I like five guys. The burgers are decent, with big-honkin' portions of fries. The dogs are pretty decent too. However, this location sucks. The people they have working here have poor customer service skills and are just plain rude. My message to the staff: I don't like being accused of stealing soda when i'm just getting a water. I would recommend taking your business to another Five Guys location if possible. read more

The burgers were great. They cook them right in front of you. My entire order took about 7 minutes. They had free peanuts to eat while you waited. Overall, I think it's worth the money if you're willing to spend between $10-$12 for a burger, fries, and a large drink. I'll come back. read more

Five Guys - "Little Burger" for $5 - Burgers Near Me - Naperville, Illinois