Was there Friday afternoon approx. 4 pm and the place was filthy. Not 1 clean table in the place the floor was not swept all day. After I got my food to go I looked behind the counter and it was the same as the front. I counted 6 people up front that I saw all joking and playing work game I guess you would call it. If I had noticed the floor when I walked in I would just left. Food is always good. But store appearance that day was a big fail. Sorry Guys. Will look around next time before I order. read more

I have heard so much about five guys I finally decided to try it today. My son and I got the 2 patty burgers. He got a cheeseburger, I did a bacon cheeseburger. Along with a large order of Cajun fries and drinks. The first thing I have to say is, it should not cost 24 dollars for 2 people to eat fast food, which is what this is. Second the coke machine is awesome on many levels. I didn't even know some of the flavors the machine had existed! The burgers are ok. They are greasy, and cooked too long. The bread is very fresh which makes up for some of the short comings. As some other people have mentioned, this would be ideal hangover food for sure. The Cajun fries were decent, they seemed a little under cooked to me, but the seasoning was great. Overall, I understand what five guys is going for, they are trying to be like In n' Out burger. The problem is they aren't even close to that level. I would rather go to McDonalds or Burger King for a fast food burger over this place again. read more

Holy crap why is the music so loud?! Food is great but I don't want to eat in store because of the volume. Can't hear the cashier taking my order. read more

Gorgeous. Lovely. Greasy. The newest addition to the Redstone Plaza - Five Guys!!! I don't know why they stopped calling it "Five Guys Burgers and Fries". Maybe it's a marketing thing. I wonder if their known well enough around these parts to draw people in. I mean, you wouldn't know it's a burger joint as you drive down 28, BUT they do have their usual signs in the windows advertising burgers and fries. - This is where the old Boston Market used to be. Well, it's all new now. Brand-spankin-new equipment and nice clean seating. I confess, the other Five Guys I've been to get a liiiitle dingy over time. Let's hope this one stays clean! - I was here for a late lunch around 3 and it was STILL packed. The way this one is setup is pretty smart: You order at the register then keep waiting in line around the counter until you get to the pickup place near the soda fountains. This is a smart design for the limited space here. You don't HAVE to keep waiting in line - we didn't - we got seats and waited for our number to be called like you do at other Five Guys. There isn't a whole lot of seating here - in fact I'd say this is the smallest Five Guys I've seen. - I got a cheeseburger, which in Five-Guys-Speak is actually two patties in a single bun. Cheese, onions, pickles, mayo, ketchup, peppers, bbq sauce. Not bad. The peppers were supposed to be "grilled" but they were most definitely raw. Kind of annoying but - it was OK. We also got fries - cajun style - and they smelled WEIRD. I don't know why BUT - they tasted fine. I didn't think they were all that spicy and next time I think I'll get plain. I didn't find my buger to be as greasy and messy as other Five Guys'. The burger was as good as Five Guys gets, but I've had better (PLEASE somebody bring In N Out here!!!) - The staff was great. These kids work FAST. Guy at the register actually talked me DOWN from getting a large because it would feed "3-4 people". I thought that was nice - didn't try to upsell me but in fact just the opposite. - Expensive. 2 people 2 cheeseburgers and a regular fries and 2 drinks cost TWENTY DOLLARS. $20!!!!!!!!!!! That's a bit much. The bugers are good, but they're not GREAT. Maybe I shouldn't quite discount the Burger King down the street just yet.... read more

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The fact that toppings are free made me give this 4 stars, the burger was just fine, but the toppings awww yeah! The fresh cut fries were great too. I love that they tell you where the current potatoes they are using come from. Also, no need for a "regular" burger which is two patties, just go for the smaller one! I wish I had known that. Another tip, order one order of fries for 2 people, its more than plenty, could even serve 3 people. The registers are too close to each other though and make ordering confusing and difficult especially when the person next to you is screaming their order. I wish these places were closer to where I am when I am drunk, this would be an amazing after drinking food. read more

Always love five guys. Great service at this stoneham location. My burger was phenomenal and I always love the cajun fries. Only complaint.... I'm out on the steak fries. Don't know if this was a temporary thing but please keep the fries the way they are! They're so good Just don't like steak fries. read more

Burgers and fries - just like it says! Easy, quick, delicious and filling. Don't expect too much, just a great burger. Most of the toppings are free, lots of milkshake flavors, free peanuts, one of those cool soda machines, prices are fair. When fries were gonna take an extra minute to cook, they gave us a free milkshake! Great service for a burger joint - it will definitely replace my McDonald's / Wendy's habit. If only it was open later and had a drive thru read more

There are not many places to eat in Woburn so we decided to head to Stoneham with my coworkers. I am a strong believer of the In-N-Out burger but Five Guys did fairly well. Especially with all their ingredients. Went during the rush hour lunch and the place got packed -- QUICK. Luckily, we decided to wait and snagged a table as someone was about to finish. When my order was done, I sat down and opened up the brown bag. Underneath the MOUNTAIN of fries, I had to fish out my burger at the bottom. They piled on the fries! Couldn't even see the burger. I ended up sharing most of my fries to get the prized burger at the bottom. read more

So annoyed, I paid $4.99 for Fries and I'm pretty sure he gave me a small it was so pathetic.. The cup was halfway full and 4 fries were thrown in the bag.. This is my second time at this particular franchise and it's definitely my LAST !! Especially after leaving a $5.60 tip .. read more

I ordered a cheeseburger and veggie sandwich with cheese for pick up at 5:45 pm. We get there at 5:45 pm, wait for 20 minutes because our food isn't ready, then we get our food. The veggie sandwich doesn't have cheese on it, so we ask for cheese. 10 minutes later we get the veggie sandwich and there's two burger patties on them. I ask why there's hamburger on my veggie sandwich and if they can remake it and the woman I'm speaking with doesn't understand the problem and has to call the manager over to translate for her because she doesn't understand what I'm saying in English. I tell the manager the problem and he goes to remake my sandwich. Another 10 minutes later, I get my veggie sandwich and it's cold and the mushrooms and onions are not fully cooked. I usually like Five Guys but this experience alone is enough to not make me come back or recommend it to anyone. I'm very disappointed in this experience and my food. read more

Okay this burger is good, but overpriced for what it is. I am a California boy and we have In-N-Out Burger. This place is always compared to In-N-Out. So I had to try it. At In-N-Out you can get a complete combo meal for the price of a single burger here. It is not really worth the money to eat here. The food at In-N-Out is cheaper and much better. All in all, it's good, but for the money I would go elsewhere. read more

To the guy who gave extra whipped cream for my boys... Thank you! That small act of kindness totally made their day :)

I have been to a few 5 guys and I always leave full but pretty underwhelmed. They offer a good fast food burger that you can customize to your liking. Although Wendy's new burgers taste pretty much exactly the same. Were they shine is their fresh cut actual potatoes fries. Are they the best fries I have ever had... no but they certainly aren't the worst either. I still don't know why the put the fries in the cups if they just shovel fries in the bag after putting the cup of fries in. Basically this is probably one of the better fast food burger spots, but I dont enjoy spending over $10 for burgers, fries, and a coke. read more

The burgers are great, but I do have a couple of complaints. One being that there is way too much salt being poured on the fries. And two, for the love of God, TURN DOWN THE DAMN MUSIC! I see other comments here about it, so why is the music in there still loud enough to wake the dead? I would seriously want to kill myself if I worked here. read more

I was impressed! Small and simple menu that doesn't make you go cock-eyed cuh-raze-y! Every topping is free which is cool because I know a lot of other fast food joints that charge extra. Prices were relatively decent too. Had a regular bacon cheeseburger and some fries. They did not skimp out on the toppings at all. Only down-fall is the limited seating. We ended up eating outside by our cars. Definitely go back! read more

Great burgers, but it's freaking freezing on here A LL the time!!! And the music is too loud!!

The consistency has dropped for the worse. Our last three orders have been inconsistent and incorrect despite ordering exactly what we wanted online. One burger was to have grilled onions, we received raw onion, and a lot of them! The other burger was suppose to be ketchup only, but had both mayo and ketchup. It seems the burgers on our order were mixed up. In addition, the large fries cup was 3/4 full. Anyone who orders knows they are known for overfilling the bag with fries. This location is slipping big time. I suggest going to another location. read more

I love french fries. Actually, I love Five Guys for being down the street from my house. They're quick and pretty friendly and their staff is nice. They pretty much know what they're doing and they're always on point with getting orders right. The place is pretty okay for the Five Guys franchise, this is one of the smaller ones I've been to. The only reason why I dislike this place is that it always smells like pee. I don't know if it's just me being really sensitive to smell, but it always smells like pee near the dining area. It's awful and I hate eating here because of it - I always just bring it home and have my car smell like fries for the next two days. read more

Very nice staff, food cooked perfectly, and very clean. One of the nicest five guys I've been to so far.

Seriously there were 2 people in this place and it took 20 minutes for my burger and Fries said read more

Dennis was a great guy, the man was clear and considerate on order before any transaction. To anyone that wants to give five guys a try, id recommend this location. read more

The sign says potatoes are from a farm in idaho. Where is the beef from? Kid taking order doesn't know. Manager doesn't know. 800 customer service doesn't know. Website cleverly avoids it by stating USDA approved. They use "reputable vendors". But who are these reputable vendors? Where are the animals raised, where are they slaughtered, where is the meat processed? Terrific about the spuds but what about the meat? I sent an email to 5 Guys asking these questions...still waiting for answer. Until then I'll eat at home. read more

My family had gone to this location a few weeks ago and when we got home we saw that our order was not correct. My husband called to let them know and we had the pleasure of dealing with Dennis. Dennis wanted to make things right for our family and he absolutely did when we went back tonight. He has a great attitude and treats customers with respect. These days it is extremely hard to find the kind of customer service we received. He even took it upon himself to make the order for us so he could ensure it was accurate. Thank you Dennis! read more

This place has the best burgers and fries north of Boston. I don't get here too often but its always a treat and although this is not the healthiest food around it is by far the tastiest. Order online and skip the lines. The soda machine is great and you can mix so many beverages it will never get old. Can't wait to grab another burger. read more

Awesome! I ordered online, and it predicted the food would be ready in seven minutes. Seven minutes? Sure enough, it was ready - exactly as I had ordered. I paid online, so I just needed to wait for my name to be called. read more

OK I was not at all impressed by anything in this place. I don't get the excitement over the fries, the burger etc etc. It was a kids hangout last night and the burger seemed no better than a McDonald's burger which I choose to never go to. Very disappointed and save your dollars on this one folks. I won't be back... read more

Fives guys cycle screw up order screw up again. Leave and pay because you have to. Really not recommend do Burger King around the corner

Hey don't fill up on the peanuts get ready for A burger that would make Paula Dean's heart stop!!! Oh my love for greasy goodness! I ordered this juicy grilled burger the way I wanted, they had a great selection of toppings. The fresh cut fries fried in peanut oil crisped to perfection! The portions were so large I couldn't finish the fries. Oh and the fountain drinks are free to refill, bonus! read more

Whoever thinks this place is better than In N Out needs to stop using crystal meth!! The burgers here are so bland the service is atrocious I would love to meet the guy who owns these franchises because they just suck!! read more

Great little spot to grab a better quality fast food burger, delicious fries, and all the peanuts you want. Five Guys is a big step up from your typical quick burger joint, though its prices match its food quality. You won't go wrong with the bacon cheeseburger. read more

maybe it was this 5 guys? maybe it was my mood? i am not sure. my first encounter with 5 guys was legendary. i was on a cross country cycling trip that landed me in south bend indiana. my friend pat took us to this place called 5 guys, i had two burgers and a large fry and was in heaven. since then i've said it's as good as in and out burger. for starters the layout of this place SUCKS... talk about a logjam of fat people after you make your order. no bueno... the last thing i want between my and my burger is a fat person. i might be fast, nimble and strong, but you also you need superhuman powers to take a burger (even if it is yours) from a fat person. i had two burgers with my choice of the works.. i think if the place had better seating and a better layout i would have enjoyed my burgers more. after i got them i just scarfed them down and wanted to leave the joint. there were tons of kids in there, just an insane amount of chatter... i probably would have enjoyed burger king more. i'm sure once it dies down it'll be better, but for now... make use of that grill in your backyard. read more

Just like and fast food burgers. Decent but nothing special and burgers taste like Wendy's. Best part was the milk shake, which was awesome and well worth the high price. read more

It's an AMAZING burger... I wish I could give it 5 stars, but there's 2 issues: (1) It's REALLY expensive, and (2) It's a little too messy of a meal between the grease and everything that will fall out with every bit. It's very good, but it's no In-N-Out! read more

Dry / over cooked burger and a smaller than usual fry portion that was WAY over salted. If this is the way it is now? Naaaaaaah. Step up your game. You're giving Five Guys a bad name. I really only used to go to your Nashua locations and I think I'll stick to it. The manager in the glasses needs to stop talking down to his employees in front of customers too. How unprofessional! He should be fired. read more

My parents who now live in Florida have been raving about the Five Guys near them, but I was cautious to try them because they really like Applebee's. I'm glad I decided to give them a try, had the regular bacon cheeseburger with grilled onions, mushrooms, mayo and BBQ sauce, with an order of fries. The burger was juicy and flavorful, much better than all the other fast food places, and the fresh cut fries were tasty too. I wasn't happy with the size of this location, not enough tables, maybe they can knock down the wall to the business next door and expand someday. read more

This is perfection when I need a good iron fix. I always get the cheeseburger with sauteed onion, mushroom, peppers, lettuce, pickles & mayo-the BEST! Last time I visited I called my order in so I wouldn't have to wait long and the staff was very polite when greeting me and assisting me with payment in-store. read more

I wasnt that impressed with the burgers at this joint but if you like cajun fries i would definatley give them an A. This place is kind of pricey so I wont be running back read more

The cheeseburger was really good. The bun was SUPER SUPER soft. The service was friendly. They got my order right. It came out quickly. AND they have customizable soda that you can make as gross as you like! What more could you want? Oh, that's right. Good fries. They were soggy. Almost as if they weren't cooked enough. Maybe it's just me? Do people like soggy, limp fries? Are they always soggy? Aren't fries supposed to be erect and not limp? (no one likes limp!) If "FRIES" is in your business name, it seems to me they should be perfect. Every time. But, I'll go back. For the burgers. read more

Love 5 guys. I can't have In n Out burger here in the Boston area and I say this place is just as good if not better. Fast and friendly.

BEST BURGERS EVER!! If you haven't been here before and you even slightly like burgers this place is a most go to. It's about 12-15$ (can't remember) for a Burger Fries and Drink which most people would say is a lot but for how good there burger and fries are trust me it's definitely worth it read more