terrible customer service and really poor work for a very high price. Not a good experience. avoid. read more

Five Star Tailor Shop - torn puffer jacket was charged but tear wasn't fixed. dishonest work. - Sewing & Alterations Near Me - Venice, California

Five star tailors is one of those nice local shops that still exist in the Venice area, where you have personalized care and service and attention (by Sergio) at a reasonable fee. Remember to agree on a need-by date for larger projects. Call ahead. read more

Overpriced for the quality of work. I had my dress straps taken up, and instead of properly altering them, the tailor literally just folded the straps over and put in two stitches to shorten them. They left the extra loop/material visible, and it looks horrible and unfinished. Definitely not worth what they charged. read more

Did a great job on my selvage denim. Friendly crew and got the job done fast! Would recommend

Very happy with my sofa covers that were ripped and needed stitching. Excellent work and very reasonable

Sergio is the man. I lived right next to five star and he took good care of me. Good tailoring and no complaints about the dry cleaning

I recently took a pair of jeans for a simple length alteration. A week after I dropped them off, I went to the shop during business hours to pick them up, but the doors were locked, I couldn't get in, and the owner wasn't picking up the phone or responding to text messages. I went back the following week and was then told by Sergio that he lost my jeans and has no idea where they are. I understand that mistakes happen, but what has been most disappointing is the lack of communication. I still have my ticket, but despite calling multiple times, I have not received any answers or updates, and my calls go unanswered. I would appreciate a resolution to this situation, whether it be locating my jeans or providing compensation. This was my first experience with this shop, and I would not recommend it to anyone. read more

If you're looking for a professional and reliable tailor for your event this is your place to go to, sergio altered my wedding suit and my fiances wedding dress and we were very satisfied with the results! Thank you five star! read more

Five Star Tailor Shop - Front counter - Sewing & Alterations Near Me - Venice, California

Sergio at Five Star Tailor saved the day for our son, a few hours before the prom!! Rented a tuxedo from Men's Wearhouse, and the day of the fitting there wasn't a tailor on site. After reaching to other locations we were told nothing was available. Men's Wearhouse recommended a local tailor to lengthen the sleeves on the tuxedo jacket. Within a few minutes it was complete and perfect!!! read more

I had quite a few pieces of clothing that needed alterations, some were very complicated and some more straightforward. Sergio did an amazing job on everything! He absolutely went above and beyond to make sure that all of the alterations were exactly what I wanted. I am extremely happy with the customer service and the quality of work. I will continue to use Five Star Tailor Shop for all of my alteration needs. read more

A Complete Rip Off. At least triple of what it cost to get basic service. If you decide to use them, get everything in writing and speak with them directly about everything before you walk out the door. And at the end of the day, they don't care. They'll just tell you a "have a nice day." BE WARNED!! read more

The best custom tailored service I could ask for. It's a perfect fit all around. Thank you Sergio and staff for making my son's prom suit just how he wanted. read more

Five Star Tailor Shop - Blazer, dress shirt, vest and pants all custom tailored - Sewing & Alterations Near Me - Venice, California

This tailor is a gem--creative, fast, and fairly priced! I've had everything from Halloween costumes to elegant formal wear tailored here and the work is always exceptional! read more

Sergio who runs this store is downright negligent and rude. My clothes I took to get sewn somehow got sent to a dry cleaners even though I never asked for them to be cleaned. Sergio admitted it was a total mistake... but then forgot to pick my clothes up from the dry cleaners for THREE WEEKS, so what should have taken a few business days took A MONTH. Each week I tried to pick up my clothing Sergio was incredibly rude saying the job wasn't done yet, and I always left this business feeling frustrated and disappointed. Ultimately it was comical how difficult my experience was. read more

Sergio's the best! I've had multiple dresses and outfits that have needed to be taken in and/or shortened and all it takes is one round of measurement and tailoring to make things fit like a glove. Best tailor around - prompt service and so friendly - thank you Sergio! read more

Five Star Tailor Shop - Dress couldn't be a better fit! - Sewing & Alterations Near Me - Venice, California

Every alteration I've had in the last 10+ years has been done by Sergio. From custom altering suits to simple jeans hems, everything turns out great. All at great prices. read more

I've been coming to Sergio for over 15 years. He tailored my wedding suit, my wife's dress and countless other projects. I can't recommend him enough. Reliable. Friendly. And True his word. I highly recommend his services. read more

Sergio is a excellent tailor very professional absolutely the best, gets the job done fast , and amazing service , I had a bridesmaids dress to be tailor,and within 1 day and he got the job done ,I am very thankful, And I highly recommend coming to this place . read more

BAD bad customer service. I was explaining to him what I wanted to do with the pants, he interrupts in a very rude way saying .."I don't have the time to hear about what do you want, I have lot of work to do is not worth the time for what I make fixing it" ... well that's why you have a taylor shop I thought. Then when he seemed to understand, wants to charge another $15 I said no. Had other two items left them there, he said pick them up on Saturday. Did not go on Saturday I went Tuesday after, then he says I don't have them ready, come back in an hour, I complained so he says you can take them if you want (was planned), of course I took them without been fixed. Rude plus lacks good manners. Doesn't have social skills. NEVER again. read more

Got nothing but great things to say about Sergio. He's been my tailor for the last five years. His brother was my original tailor, but then I switched over to Sergio. Great tailoring runs in the family. He's handled suits, a leather sportcoat, and numerous pants. He's an artist and can't recommend him more highly. And as far as other people, commenting on his shop... he's got clean, dressing rooms and a mirror. I'm not going in there to sit down and have a drink... I'm going in there to get my clothes measured up and then picked up in a timely manner. And he delivers every time. read more

This place is dirty and an absolute joke, the quality of work they do is horrible and the customer service sucks. Sergio doesn't back his work and when he ruins your expensive clothing he could care less and try's to turn it around on you as if you did something wrong !!! I highly recommend going somewhere else unless you want your cloths ruined and smelling nasty. The front window says they take credit cards which is false advertising as they only take cash and Venmo as most likely someone isn't paying taxes... read more

This man is a crook. He should be reported to whatever authorities and closed down that way an honest person can open up shop. I left a decent amount of clothes with him to be cleaned and when coming back on the day to get them he said they weren't ready. I then came back two times after and he said they weren't ready so I asked to have them back and he said they were at another location. When coming back AGAIN, he gave me all of my clothes in worse condition. An unwashed blanket, which he charged me for, a skirt that he claimed was unable to be washed because the stains were so bad but charged me for his attempts... I took it home, soaked it in bleach and everything came out... shirts in worse condition than when they had arrived and had a strange odor. Lastly- he over charges for work he does not do. read more

Sergio ruined my wedding dress! I had to buy the same dress again and have it tailored the day before my wedding. His behavior and attitude was horrible. I brought in a BHLDN jumpsuit for my wedding. When I showed up for my fitting, the jumpsuit's pant legs were an inch shorter than we had decided and ONE LEG WAS SHORTER THAN THE OTHER. He told me one of my legs was shorter than the other (huh?), and he had measured for this but "had not altered it according to his measurements." In addition, he took 2 inches out of the sides of the waist, when he told me he'd take 1/2 an inch out. It was too tight and the top poofed out at the sides. THE HEM OF THE PANTS WERE DIRTY, like they'd been splattered with mud. When I brought this to Sergio's attention he told me "YOU'RE GOING TO BE WALKING ON THE GROUND ANYWAY." Who tells this to a bride to be? Your dress is dirty but so what? The only explanation for this horrible work is that SERGIO IS HAVING UNEXPERIENCED PEOPLE DO HIS ALTERATIONS FOR HIM. He said he did the alterations himself, but it's just not possible. I could have done a better job myself and I can barely sew. He told me he'd fix the jumpsuit and that he could have it done the following day. I asked him for his word that if we paid before I could try it on that he wouldn't wash his hands of me if the jumpsuit still needed work. At this point he told me he'd give it to us and not charge me for his work, but to never come to him again because "he didn't want to work with people like me." !!!!!! When I got the suit, HE HAD RIPPED OUT THE INSIDE SEAMS, as shown in these pictures. He cost me $450 in additional tailoring and a brand new dress. By the way, for the fix I asked BHLDN who they recommended for tailoring and went to their top rec. She did an amazing job in zero time, and was very kind. Check my other reviews for her. read more

Five Star Tailor Shop - Inside seams ripped out when we picked up the garment - Sewing & Alterations Near Me - Venice, California

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Sergio provides amazing service and you will look great after he tailors anything. I've taken about 20-25 pairs of pants and two suits to him now and he made sure they fit perfectly. He is even great about getting items done quickly if you need them within a specific time frame, but he has never taken more than 3-4 business days. One of the best services that he ever provided was on a suit jacket. He had tailored it perfectly in the arms and the lower back, but the fabric right below the collar kept bunching up in the back. It was clearly a design flaw, but Sergio fixed it for me at no extra charge. So, he will go above and beyond your expectations, which is why I have been a loyal customer for over a year. read more

Five Star Tailor Shop - Thanks to Sergio for making look fresh for a rooftop photo shoot. - Sewing & Alterations Near Me - Venice, California

I am really disappointed in the shop owner, Sergio, because he seems to be a nice guy and his tailoring work is fine. But one too many times my clothing wasn't ready on the quoted date, and sometimes I had to come back more than once for the same item because "he messed up". A simple phone call to let me know not to waste my time coming in would have been nice, but that never happened. I tried to be patient with this because he is friendly and I want to support a local business, but the truth is his business is in severe need of organization. The last and final straw for me was when he gave me a pickup slip with the hem price ($35) printed on it, and then when my dress was finally ready (my 3rd time returning to the shop for the dress), he said, "Oh I must have pressed the wrong button when I was ringing you up for this. The price is actually $110." My jaw dropped. We went back and forth but he would not take accountability for his mistake and stand behind the originally quoted $35 price that was clearly printed on the pickup slip. Needless to say, due to his poor ethical choices and customer service, I will not be back. read more

Vey professional!! And a lovely man to work with; This guy works with very expensive clothes and high end designers I always trust him with my expensive suits ,and he did wy wife's wedding dress which came out perfect ( her dress was very expensive by the way) thanks Sergio!!!! read more

So I was tailor shopping on yelp and I did not need go any further then Sergio. His door was open and greeted us as we walked in the door explained what we need done on my daughter prom dress, as she was putting the dress on. I was talking to Sergio to get a little more background on him, to find he recently open up his own shop and has been tailoring for over ten years. We agreed on price which was great. I asked for the dress to be ready on a Thursday and he told me he would have it ready on Wednesday just in case we needed further alteration's....WOW When we when back on Wednesday the dress was ready and looked fantastic it was perfectly done. When I mention to Sergio I was going to yelp he gave us a discount on his great price already..... read more

Dropped in to see about getting my Louis Vuitton bag cleaned and getting 5 pairs of pants altered to fit just right. Sergio is wonderful - he took a look at the pants and, instead of saying he would alter the pants (which would have required a lot of work to fit them right, because they are 2 sizes too big!), he suggested I try to exchange them for another size first. He could have accepted the pants, and charged me a whack to do all the alterations, but he didn't. He was lovely. I will definitely be bringing any alterations I need done back here in the future because I totally appreciate that kind of service. Thanks Sergio! read more

LOVE, LOVE, LOVE!!!! I have taken all of my alterations here before but Sergio is a miracle worker! Sergio made my braidsmaid dress fit perfectly when it was waaay too snug after the holidays! Park in the back if there is no street parking. read more

Whether you need a dress tailored, pants hemmed, jeans altered, Sergio can do it all. He is reasonably priced, professional, and honest about the work he does. He will guarantee a great job on his work and will make sure you're satisfied before you pay. Keep an eye out for occasional Yelp coupons as well. He took in a bridesmaid dress a whole size for me and it looks great! Its as if it was never altered and actually fits me to a tee. His work is impeccable. He says he also makes custom dresses if you bring him a design and fabric you like, he'll work with you to make the dress you want. I had a pair of designer jeans that I destroyed over the years of wear and tear. Sergio was able to turn them into skinny jeans and use the original hem and update my favorite pair of jeans. Instead of going to the Denim Doctor and overpaying, Sergio only charges you $15-20 for using the original hem on your jeans. Don't quote me on his prices as it depends on how much work needs to be done, but I think his prices reasonably reflect the amount of work he puts into the item. He also does dry cleaning starting as well, just to make it even more convenient of a one stop shop. Parking is available in the back, or on the street or (unofficially) Rite Aid lot. TAKES CREDIT CARD! (Unlike other tailors who are cash only). read more

I'll echo many of the reviewers' comments below, and this should serve as a warning to all who drop clothes off at this blackhole. Four times we've dropped off clothes with important deadlines that we alerted Sergio to. Four times our clothes were not ready. Each time we've had to go to other dry cleaners that are farther away but more reliable in order to have suits and dresses ready for travel. I dusted off my Yelp account not because of this inexcusable tardiness. We rolled the dice the last time knowing that he would probably mess it up. And he did. I'm writing this review because Sergio cursed at my wife when she went to pick up our dirty clothes so that we could take it to another cleaners. It should be obvious, but regardless of whether you run a business or happen upon someone in the street, raising your voice and cursing at someone is unacceptable. Each time this shop has failed to deliver on a deadline, Sergio never apologized. The last time we were met with an unfathomable and grotesque attitude. If you care at all about your clothes or getting them back cleaned and ready to wear, go somewhere else. read more

I took in an old but good quality suit that no longer fitted (and probably never did). Sergio did an amazing job- I could not be happier- and it saved me having to buy a new suit and I doubt I would have found one that fitted this well. Thanks Sergio! read more

I had really bad experiences here. I brought items like a skirt and shorts and pretty much everything was ruined through the alterations (the skirt was so short that it would not cover the butt, and legs of shorts were too tight all of a sudden). When I asked to at least not pay for the alterations that made the items useless he would not agree and was not at all friendly. Choose another tailor would be my recommendation. read more

Whenever I bring my clothes here, I am always positive that they will come out like I expect. Sergio, the owner is very passionate about what he does and it definitely shows in his work. He is also very detailed and fast. My boyfriend always has a fun time accompanying me to five star because he loves talking to Sergio. Detailed work; fast service; reasonable prices; personable owner. You can't beat that! read more

Amazing work. Had a pair of designer jeans hemmed to perfection. Highly suggest going here!

Per usual Sergio has done an amazing job! I usually bring in designer shirts and jeans to be fitted and altered but when I brought him 2 suits recently and he absolutely killed it! I brought him a Hugo Boss and a Theory suit that now fit to perfection. Wore the boss suit to a wedding recently and got nothing but compliments. I highly recommend Sergio. He always does an amazing job for a lot less than Bloomingdales or any other tailors. read more

I would definitely recommend this place if you need any alteration or dry-clean! I had a dress that needed to be fixed and within a day or two it was done & it looked spectacular . Costumer service is really good, specially sergio which is a really good and friendly person that knows how to do this job and treats costumers with respect and kindness . Overall I give this place a 10/10 and will definitely go back more often read more

Sergio is a sweety and does excellent work. He's a great craftsman and takes pride in doing a good job. He took on the courageous task of saving my wedding dress and made it look better than I imagined. I am very grateful to have found him. He is significantly more expensive than another tailor I work with and because he has so much business, it's challenging for him to meet agreed upon deadlines. But the bottom line is, he's a talented tailor and I loved working with him. read more

Best tailor on the west side!! Sergio is kind, knowledgeable, and gets everything done on time. The only place I will trust with my clothes and it's a reasonable price. read more

Came in to get measurements for a dress I was purchasing online. Asked for the price and was told $15. I ask if he will do $5 as that is what I thought was reasonable and he says no $15 is his price. I understand a price is a price but when it takes less than 5 minutes to get my measurements, no material is used and I've nicely asked for a discount just reason with me and drop your price. Never know when that same customer will come back with a big request and referrals. I walked right out Yelped "measurements" and found the nicest tailor (A&I Friendly Tailor) with amazing reviews just down the street who's starting price for measurements was $5. I'll be going to her for all my future sewing needs! Sorry Five Star Tailor I really wish I could have given you a good review but get real with your pricing and don't underestimate a customer. read more