In today's world, it's becoming increasingly rare to feel like anything more than a number or a…read moredollar sign to a company. Most businesses focus so heavily on transactions and metrics that they forget the importance of genuine customer relationships. After meeting William M., I was reminded that there are still professionals out there who truly care about the people they serve. From my very first interaction with William, I felt like I was being taken care of by someone who genuinely wanted what was best for me, not just what was best for the business. He took the time to listen, answer questions, and make sure I understood my options. His knowledge of the industry was evident, but what stood out even more was the way he combined that expertise with authentic customer care. Too often, people share stories about companies that overcharge customers, push unnecessary services, or make them feel pressured into decisions. This experience was the exact opposite. William demonstrated honesty, professionalism, and a level of customer service that is becoming increasingly difficult to find. If I had to choose between any of the Caliber Collision locations throughout California, I would choose whichever location William is working at. That's the location I would confidently recommend to my friends, family, neighbors, and coworkers. Employees like William don't just earn customer satisfaction, they build trust, loyalty, and long-term relationships that benefit both customers and the company for years to come. Today, I have the pleasure of leaving a positive review for someone who went above and beyond to take care of a customer. William M. represents the kind of service that people remember, and he's a major asset to Caliber Collision.

I seriously cannot recommend Caliber Collision enough! From start to finish, the experience was…read moreamazing. Huge shoutout to Sami for taking my car right at closing time, (sorry again Sami) she didn't rush me at all and was so kind, patient, and professional. She kept me updated every step of the way and made sure my vehicle was seen quickly. She's clearly really good at her job and does a great job representing the company, super knowledgeable and on top of everything. And Frank was just as incredible, he always kept me in the loop, communicated clearly, and was super timely with updates. I never had to wonder what was going on with my car because he stayed on top of everything. Every single staff member I interacted with was friendly, welcoming, and professional. It honestly made a stressful situation feel so much easier. If you're looking for a trustworthy, communicative, and genuinely solid team, this is the place. Thank you all for such a great experience! Plus the place literally smelled like roses

Came in for a repair and was helped by Rob. He was wonderful, very straight forward and…read morecommunicative the whole way through. They got the job done pretty quickly and it looked brand new. Would definitely come back for anymore repairs on our cars.

I had a great experience with this company. I was extremely stressed after my car accident, but…read morethey made the entire repair process so easy and stress-free. My advisor, Michael Smith, was incredibly helpful and took care of everything for me, including arranging the rental car. The communication throughout the process was excellent. When I picked up my car, it looked amazing. It was repaired perfectly, and it was so clean that it felt like I was getting a new car back. I'm very grateful for all their help and would highly recommend them to anyone who needs auto repairs.

I came here to have cosmetic damage repaired through my insurance. Everyone I interacted with was…read moreso nice and helpful. Not only did the repairs look great, they detailed inside and outside my car, and even routed the cables for my dash cam that I hadn't gotten around to doing. Just amazing above and beyond work, and I would definitely come back here for any other repairs (although hopefully I don't have to!)

I love this place not only for their quality work but incredible management and prices. This by far…read moreis the only place I would take any vehicle for body work. My McLaren needed specialized work and they nailed it on the outcome. Ask for Graham the GM and he will give you golden treatment.

Great work, fast and easy! The staff is very kind as well. I highly recommend going here,…read moreessentially if you have a Tesla.

These folks can care less about you your car and your time. They tell me to slcome in to pickup my…read morecar on Friday at 5 to then tell me once I arrived it wasn't ready. They text me mid day Monday to inform me my car may be ready by 5. Let them know if I want it. Really? So I text back I need my car. I call at 445 pm and they say it should be ready by 5pm. Really? Should I pickup up? We will k wk at 5 and you must pickup by 530. How do all these luxury brands advise this oil salesmen's?

This is my second positive experience with these guys! The first one was they fixed my Volvo's…read moredented door, and they quoted me $300 less than 2 other quotes I got. Their craftsmanship was great and I was really happy with the results. Today, I stopped in for a quote on a used Sprinter we just purchased where the door had a bad dent on the frame and it would catch the front panel, making a loud popping sound. I wasn't fixing it for cosmetic purposes but rather because I didn't want it to continue pulling up the front panel over time and causing more damage. One of the guys there- didn't catch his name - brought a couple tools out and fixed it there right on the spot free of charge! Super thankful to have it fixed and will definitely return to this place again if the need arises!

Can't find a more straightforward, honest place in the area. Spot on on their estimate, quality…read morework done, great communication.

We had a good experience after getting service at Crash Champions. We were involved in a dumb…read moreincident in a parking lot where the other driver wasn't looking behind her while she was backing out and we were stopped behind her, waiting for another car. In addition when she got out to go yelling into our window, she left her car in Reverse. Which of course she didn't tell us about. She waited 10 sec or so before she got back to being a bully and resumed arguing with us. Anyway, this body shop was pretty easy to work with. There were minor communication issues at first and the specialist at the front desk seemed to be AI-powered because she showed no interest or empathy to us. She did however schedule us for service with success. After a short time we got the car back in near perfect condition. We appreciate the frequent updates. We were worried there was structural damage, but this shop assured us there was none. They were open to my curious questions about how what would be done, and explained in detail without cutting me off (thanks Jaime). Would recommend them to my friends.

After getting into an accident you want to make sure your vehicle is in good hands and fortunately…read moreCrash Champions was on our insurance list of body shops. Jaime at Crash Champions in Laguna Hills went above and beyond, providing the best service we could have hoped for. The quality of the repairs were flawless, and his team handled everything efficiently and on schedule. Handing over your vehicle always comes with some uncertainty, but from the start we felt confident that our car was in great hands and the final result exceeded our expectations. Jaime is truly a great guy, and his hardworking mechanics clearly take pride in their work. Thank you, Jaime. You are the real deal!

I have to say, this auto body shop absolutely blew me away from beginning to end -- and every staff…read moremember I encountered was wonderful! But most of all, I want to recognize Kip. From the very beginning, he made what I had been dreading for months feel so easy and stress-free. I had been avoiding fixing my side mirror because of the cost, the wait, getting estimates, and honestly, just the whole hassle of having to deal with it. Kip gave me a quote, treated me like a human being rather than just another customer, and truly went above and beyond. He under-promised and over-delivered -- both with the cost and the turnaround time. Everything was handled exactly as he said it would be, and the communication and customer service were exceptional. It's rare these days to walk into a business and feel like someone genuinely cares about helping you. Kip did that. He was honest, kind, professional, and made the entire experience so much easier than I ever expected. Thank you to Kip and the entire team at Mission Viejo Auto Collision for making an experience I had been putting off for so long one that I can honestly say I'm grateful I finally took care of. If you need auto body or collision work, I highly recommend this team. Five stars all the way!

Came here on a Wednesday very last min. The women who answered the phone was SUPER nice and…read morefriendly and able to squeeze me in around 4:30pm. We got there and they were ready for me with the paper work ready to be filled out!! Wow! We then got our quote to fix the damage for our car and waited about 15 min for the tech to figure out how much it would cost. In the mean time we were in the lobby when a women who was very unadapted with hertz came in. The women up front did an AMAZING JOB calming her down and listing to her. She wasent even mad with MV auto collisions, she was mad with hertz; and the woke up front STILL listened to her and made her feel so much better even tho they were not the ones to cause the issue at hertz. Amazing 10/10 customer service and 10/10 bussiness. Will continue to come back here and refer everyone I know to come here for any and all of there collision needs.

With so many crazy drivers and everyone rushing to get nowhere there are bound to be unforseen and…read moreunfortunate fender benders and car accidents. I had someone hit my Mercedes-Benz and was referred to Legacy Auto Body as a quality shop that provides top shelf repairs at competitive pricing. I stopped in and spoke with the owner Peter Rivera. What a true professional and someone who you know will handle your project with the utmost care, skill and quality. I dropped my car off and Peter gave me updates along the way and when I picked up the car it looked new. He even took care of a small chip on the hood that wasn't mentioned as part of the project. Peter and his team are true craftsmen and artists in their trade. I have since referred Legacy Auto Body to many friends and neighbors and can't thank Peter and his team of professionals enough for the quality experience, transparency, honesty and stellar customer service. Highly recommended

Came here twice.... Both times for Mercedes body repairs. Peter is amazing and I can't say enough…read moregreat things about him and Legacy. I'm not an easy customer and extremely picky and I can easily say I'll never go to another body shop! We've referred a few friends and they have been very happy as well. Prices are fair and turnaround times are very fast compared to other larger body shops. Highly recommend!