They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Fred is awesome! he was clear in communication- prompt- left the work area clean- and simple…read moreexplanations. I cannot trust my place to anyone but this company! thank you Fred!!

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

I reached out on Yelp after the installers contracted by Costco botched my dishwasher installation…read moretwo times. In just 20 minutes, Dan installed the dishwasher correctly. Dan was easy to communicate with and his estimate was exactly what he charged.

I used Atlant appliance repair to help fix the dishwasher at my rental property, he arrived on time…read moreand had the part to fix the issue right then and there. I would recommend using them due to their reliability and value.

He came to inspect my dryer booster fan and ended up breaking my access panel. Instead of telling…read moreme what happened, he tried to push it back into place as if nothing had occurred. That was disappointing and unprofessional. His pricing also wasn't transparent. A complete replacement booster fan costs around $400, yet he quoted me $350 just for the motor, without clearly explaining the pricing or why it was so high. Overall, the experience was very unprofessional. Communication was poor, the estimate lacked transparency, and I was left with damaged property that wasn't acknowledged. I would not recommend this service. If you're looking for fair pricing, honest communication, and professional workmanship, I suggest looking elsewhere.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

I called for a failing refrigerator, and then I accidently texted my info to the wrong #. He called…read moreme back anyway in about ten minutes. I explained the problem and he recommended cutting my losses and getting a new refrigerator, which I did. Plus he had recommendations for models. I really appreciate his honesty. He could certainly have come by, charged me for a service call, and then told me that it was hopeless. five stars!

I accidentally pulled my oven door off on a Saturday morning while I was home alone. After 15…read moreminutes of unsuccessful attempts to get it back on, I called Tim. He walked me through different strategies, looked at some photos I sent, and even offered to FaceTime me through it -- and voila, the oven door was back on. I've got his number saved in my contacts now!

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.