Great Service on my Ford GT. Treated the car like it was there own and quickly diagnosed the issue. Highly recommend these guys and especially Jeffrey in service. Will definitely use them again. read more

Bought a used Mazda here- fair pricing, easy to work with. No commission means no haggling on pricing. Brian was very professional and friendly. Not your topical car sales experience! read more

I didn't actually buy a car here, but I started asking about a particular vehicle they had in stock as well as trading in my previous car, and they were super responsive and helpful. Dalilah was the one who was working with me, and she is funny, responsive and did not pressure me at all. If it was not for a different vehicle I found elsewhere, I certainly would have purchased from them because she made the process so easy. read more

Friday, I walked away with a pile of papers I didn't want. Yes, I signed them, but I went ready to pay cash. If I paid Cash for Bronco, first words out of my mouth, I wouldn't have a 83months of$500 payments. If allowed to pay cash like I said over and over again, it would have been my own business and for you to stay out of RCU business. I would have settled with them, like I told salesman every step of the way. Every step of the way I would question things say I want to pay cash, "Oh this just to satisfy the credit union." And that was again, one of the many times I said "Cash". read more

Every time I bring my cars in for service(with a scheduled appointment) I'm told they'd call me. However, I never get a call for an update unless I call them. My appointment was for 7:45am. I called around 1:30pm and the service rep does not call me back until 3pm to let me know they need to keep the car over night. I'm told some one will call me the next day to give me an update. I call after 1pm since no one has called me back. I left 2 different voice mails and after 4 pm still one calls me back! I call again at 5pm and no one in service is available. Unacceptable. They've had my truck for 2 days and no calls or updates! How did they supposedly get voted best service? Update: Thank you to Brian who followed through. I appreciate his help and to the techs who fixed my truck. read more

I had a poor experience with 2 other Ford dealerships when I wanted to buyout my lease. This dealership was efficient and didn't waste any time. Michael and Rafael were great through the process. My next Ford will be purchased here! read more

I came here looking to buy a new cargo van. Was immediately taken care of by Hashem with sales. He made the process, easy and very enjoyable. His kindness and generosity left an everlasting impression on me. I will be buying all my work vehicles from him from now on. read more

Found the vehicle that I was looking for at a great price I purchased it remotely completely online. Phil did a great job and sending me pictures and information regarding the vehicle. The vehicle shipped cross country to me, it had a small issue that I brought up to their attention, and they came up big and took care of it! read more

Today I purchased a Vehicle from Ford Fairfield, and From start to finish the process was amazing. I was immediately greeted by Dwight, Who listened to my interests and directed me to Bryan the Sales manager. Bryan was attentive to my goal and made the process simple and fast. I was effectively and happily out of the dealership in less than 3 hours. Bryan and Heather worked to get me into a vehicle that I am very happy with and did not waste any time. I will be using Ford Fairfield for my future purchases. I was happy to hear about the incentives that are included with purchasing from Ford Fairfield. Thank you again everyone at Ford Fairfield! read more

No complaints here.... I had a great purchasing experience! I knew what I wanted, did my research in advance, had a pre-approval from a bank that works with the dealership. I had a bad experience with another dealership who totally "low-balled" me and I ended up walking. Everything that perceived a "typical" car "stealership", I experienced over there. All down to the "fake" rapport building. I experienced the exact opposite here... my faith has been restored!! Was concerned that I still had a balance on my trade. It's great that the dealership has a trade in value portal on their website to value your trade. The quote looked like it was real close to the payoff and that was my only goal. To get the trade paid off without coming out of pocket. I was convinced to drive the 60 miles from home to look at the car. I made arrangements via e-mail with Pooja Lal. She confirmed the car was still there and said she would prepare for me to look at it. I got to the dealership and was great that there was a greeter at the door to greet me. At the last dealership, I stood for about 5-10 min before I was greeted. This was a good start. The receptionist called Pooja and she came right away. The car was ready out front and we went for a test drive. I liked the way it drove and we went back to the table. I told her my situation about the trade and my pre-approval. She appraised the car, as she was the trade-in manager, and gave me an honest appraisal, on paper, and said they would be able to wash the balance out. Far deal from the $1500 lo-ball from the other dealership! Also, about my finance pre-approval, they didn't need to check my credit again (and they didn't) and made arrangements with the bank to proceed. It's great that they didn't push for any of their other banks with higher interest with intention to get more commission!! Everything has been so honest, that I was shocked!! They gave me the Carfax, and service records of what they did before it was put up for sale. I proceeded with the purchase and so far, so good! The only thing is that the car was low on oil, so I had to get another oil change. The low oil light came on when I got home. The service record showed an oil change, but not sure if they knew that this type of car (which was not a Ford/Lincoln) needs 9 1/2 quarts of special weight full synthetic oil. It was about a $230 oil change. Anyways, aside from that, Pooja was great, straight forward, and honest. Based on my experience, I would highly recommend! read more

My husband and I recently purchased a used truck from this location and it was the best experience we've ever had purchasing a vehicle. We worked with Brian who made the entire transaction - seamless , painless and quick. We knew exactly what we wanted so that helped - but from the time we walked in the door and the time we drove off with the truck - only 2 hours ! We had purchased another vehicle earlier this year at a different dealer and spent almost 6 hours there . Brian was fast , efficient and answered all our questions. While we won't be in the market for a new car for a while , shall we ever we will seek his help . Thanks again! read more

So disappointed...you always hope car dealerships would be fair...not the case here...Got screwed big time...bought a used car...2013 mini...no book when they delivered the car...they knew the second key fob was not working...you cannot just change the batteries in this years key fob so in order to use it have to buy a whole new key fob from mini...runs 3-4 hundred dollars...would not help us to get this...would not pay for a car manual and would not even let you deal a price with them...everything has been just unloading the car and no after care at all...don't buy there...very disappointed in their customer care...once you are off their lot, so sorry...poor customer service...J Arend read more

I am highly disappointed in this company, I bought car a month ago and the car came w some issues and now it's already jacked up & I've already spent money to get it fixed when they should be the ones fixing these problems out of their company's pocket smh. read more

Please note Rafael will keep bugging you even after you told him you are no longer interested in getting a vehicle and also asked him to remove you from future emails read more

I came here expecting to be a very hard fight to buy a new truck. But Karla help me and the process was extremely smooth. This have been the best experience i had with any dealerships in a long time. I would definitely be back for some new vehicles. read more

Had a great experience purchasing a truck today from Saleslady Symphony Weller. She was very helpful, friendly and responsive. We were in and out of the dealership with a great F150 in less than an hour. Rafa M was also great and very helpful explaining all the documentation as we signed away. I recommend giving Symphony a call at the dealership if your looking to purchase a new or used vehicle. It's worth the drive. read more

Richard Pineda is amazing, he made ordering my Ford Maverick such a smooth experience. Not only was he extremely friendly but so knowledgeable! He even took the time to go over all the features of the car with me, I can't wait for it to finally arrive. I definitely recommend scheduling an appointment with him! read more

Worked with Brian Rice. He was on point like a decimal! Had some not so great experiences at local dealerships within the Bay Area. I gave Fairfield Ford a call for a car they had on the lot. Brian was super professional and helpful. He answered all my questions and was polite throughout the whole process. He was able to help me start the ordering process online to help me save time upon arrival. I was in and out with the car I wanted for the great price and value. No dealership came close to the price offered. If you are in the market for a new car give Brian a call. He'll get you taken care of the right way! read more

I wouldn't recommend this dealership to anybody, They make you wait hours and not help you at all. All they care is selling cars but when you got a problem with your brand new car they won't listen to you. This is the worst dealership in the WORLD! DO NOT COME HERE!!!! read more

Found a vehicle I was interested in test driving online. Bryan reached out to me, we made an appointment. He had the car ready upon our arrival. Roberto took us out for a quick drive... Purchased a used 2018 Honda CR-V from this dealership this afternoon. While this process is typically akin to waiting in line at the DMV or sitting through a root canal, today it was thankfully a pleasant experience. I like my new car & hope to enjoy it for many years. Thank you gentlemen. Regards, K&R Pauley read more

Ford Fairfield - My new ride - Auto Repair Near Me - Fairfield, California

Make sure you are getting what you are paying for!! I went in to get my routine oil change and tire rotation. They also offer a complimentary car wash so I asked for that as well as some new wiper blades. When my car was finished, it was still dirty from bug splatter so I asked if they had run it thru the wash. The answer was "sorry we forgot" and they quickly ran it thru. Thanks. I have a slow leak in my left rear tire so with the tire rotation that tire should be elsewhere. 4 days later my tire pressure alarm alerts me that I have low pressure and guess where that is? Yeah, exactly where it was before the tire rotation. I pay extra to have the confidence that a dealership is doing all the required services, especially when they put it on your invoice! It is not the value that upsets me, it is the feeling of being ripped off. I clearly asked for this service and they went as far as putting it on my invoice but they did not do this. Its the principal that they lied to a paying customer that makes me not want to do business with Ford Fairfield again. Update -- Ford has called me back and offered to correcte this. Robert, the Manager i spoke with, went above and beyond offering to make it correct but all I wanted was acknowledgement og the mistake and that they would correct. Robert asssured me it would be corrected and insisted to give me a detailing as extra for my troubles. That was much more than I needed and it is appreciated. I feel good again about doing business here as I had for the past 12 years. read more

My boyfriend and I stopped by just to browse because he's been thinking of getting a truck (just not sure which one) for some time. We've been making a lot of long drives lately and the more space to carry all our stuff would help a lot. So we came in with an open mind because we still aren't sure yet. We were helped by Ray, and told him we weren't sure yet but he was so patient and knowledgeable. Super nice guy. Didn't leave with a decision, but we truly just wanted to get more insight on the different options. Thank you Ray! read more

If you are shopping for a new vehicle at Fairfield Ford, Benny is your guy! My husband and I have purchased four vehicles from this dealership and Benny has helped us each time. He is friendly, honest and is a no hassle kind of guy. We wouldn't go through anyone else. read more

I'm Curious I have these 42,000 points on ford pass, is there any way that translates into a bed cover or close oooooor? ‍

Let me start by saying jonathan was nice and polite. I drove 1 hour from Stockton to Fairfield to trade in my 2017 f150 for a 2018 gmc sierra I had seen on their website. The truck is already parked in the front. I start checking out the truck and I was never told it had a nice 16inch dent/ scuff on the passenger side by the the rear door. It had a few other dents that where not mentioned before making the drive. They bring ernesto over he seems like a decent guy he looks at my truck and gives me an appraisal on my truck everything is going smooth. I make a decent offer truck was 38900 i offered 36000 plus fees which is not a bad offer for the miles and the dent/scuff that I would need to fix which is easy 3k as they would have to repaint that whole side to be even. When I offered that he laughed and left. No negotiating no nothing if he would have said hey how about this or that or had a better i would have worked out a deal. If I would have been told since the first email we are a no haggle dealer I wouldn't wasted my time as the truck was overpriced by 1k. I for sure would not recommend this dealership to anybody I know. It sucks when they don't take you serious not know what you do for a living. read more

Ford Fairfield - If you zoom in you can see the damage - Auto Repair Near Me - Fairfield, California

I purchase a vehicle ( my number15 from this dealership) the finance Dwight made an error on submitting the paperwork to DMV and when I called he told me if keep talking I will kick you out of here when you get here and when I asked for a loaner car or ride back to my office they said they don't have any and I am on my own Richard Arvin read more

For the first time in 44 years I bought an American car ... I bought a Ford Escape Titanium at Ford Fairfield. Why Ford Fairfield? ============== Net net - Best price followed by best service. I made my decision to buy at the last minute and there was little time to spare. The sales team found me cars that were darn close and then gave me choices. I ended up with the color I wanted, Magnetic, but I had to settle for the dark leather (which I now prefer), and I got the navigation, and had to settle for the moon roof (which I now love). They did a swap with a Ford dealer in SoCal and had a driver deliver it to me at my hotel where I was on vacation, and picked up my 10 year old Lexus RX 330, allowing me to drive home in a new car. Yay! And got it there in time to allow me to buy it with 0% APR on the best price I was presented with. When I got home I discovered the SoCal dealer had left out the Interior Cargo Cover. Ford Fairfield delivered it to my house. Why Ford Escape? ============== After over two decades of Lexus, mostly RX class SUVs, why did I change to a Ford Escape? Net net - Better safety and assist technology options, no more back pain As I am getting older I wanted a car that was loaded with safety and assist technology. I also wanted a seat that eliminated my driving back pain. The Ford won hands down. High Speed: alert/engage breaks when car ahead stops suddenly to avoid or minimize accident damage. Alerts about drifting out of lane. Orange light embedded in rear view mirrors to alert you that a car is overtaking in a blind spot, or that you are two close when merging into a new lane. Voice control to make phone calls and change sources/channels on music. Low Speed: Back up camera makes parking a snap, especially by keeping my new chrome wheels off the curb, sensors all around the car are a great defense at the grocery store parking lot, alerting me to cars and pedestrians that I can't see when I'm backing out, alerting me to poles when parking in tight parking garage spaces. Assist: I wow'd my family and friend when my Escape and I parked into a very tight parallel parking space in San Francisco. And I blew myself away when it backed me into a tight perpendicular parking garage space in SF too. Yes, it was scary the first time! Back Support: For 9 of 10 years my Lexus RX 330 crucified my back when driving over an hour. A $100 wedge fixed that but put me 1" away from the roof. No need for the latter with my new Ford Escape. The seat allows my hips to be above my knees which is key to taking pressure off my lower back. Fit and Finish: I love the use of space in the car, e.g. water bottles and pens and 'stuff', I love all the USB slots, front and back, to power iPhone, iPads, love the trim aound the base of the seats that catches small things before they crawl under the front seats. Why Heather Vladislavich? =================== Whenever I had a bump in the road, Heather took ownership, and kept me abreast of the situation until it was resolved. NO EXCUSES. EVER. read more

This place got the worse customer service and got a lot of hidden fees that are not upfront until you discovered later on. We recently purchased a car using "car guru" and the experience we had was the worse. Our sale person is like a thief - rob you before your eyes. The numbers was not explained clearly until we read all the paperwork again. They added "optional" items to our invoice and when confronted they would say "it's required by the bank for us to approved you." Once you drive off that lot, good luck on trying to contact them for anything. They don't return your text or call regarding your issues. Don't come here!!!!! Let this be a lesson and help you avoid the headache and dealing with a bunch of lying sales people. Where's the negative stars??? Don't believe them when they tell you "we don't work on commission" - how do you get pay then? The higher the price, the bigger their commission is. They are Wolfe in sheep clothing!!!!!!!!!! read more

Ford of Fairfield has always been our go to Ford store. Today I get s call from Ford of Fairfield as we haven't serviced our F250 with them lately. The lady proceeded with a great oil change and lube special for $49.00, then she says diesels excluded OUR F250 is a DIESEL!!!! Why would you waste my time to tell me about this recorded phone call and every detail of this service only to tell me our F250 can't get this special that you spent 5 minutes telling me about because it's a diesel. We've brought our truck in before but never again. You knew our F250 was a diesel prior to calling. Thanks Bought some parts recently and one of the parts was defective but didn't notice until we where in Winnemucca NV. Thought we where going to be stranded for a few days. I Called and spoke to parts manager Jason and he made all the stress I was feeling go away. We where able to milk the truck all the way back home and Ford of Fairfield went above and beyond my expectations on handling the fix. Thanks Jason and Ford of Fairfield for showing me as a customer that I am important to you. read more

Just walked the sales floor twice. Approached one sales person and they waved me off as their cell phone rang. Very disappointing Service department is friendly though. read more

As I walked into the Quick Express I was promptly greeted by both Steven B. and Natalia Q .. Steven and Natalia are both friendly, thorough, knowledgeable, and professional. I paid attention to how they interacted with other patrons and each other and still the same level of courtesy to all. They did not try to push further services, which makes me feel comfortable about this business. It was a great experience. Thank you, Steven and Natalia. read more

I was told by another company that I should junk my F-450 because of the issues they had found. They said it would cost me $12k to fix the problem. Sad and distraught, o took my truck home and parked it. I started looking to purchase a new truck, but a friend suggested taking it to Ford Fairfield. I took the truck in and the team was able to find the problem and resolve it plus a couple other problems for less than $2,500. My truck runs great and I am truly satisfied with the work they have done. read more

I went to Fairfield Ford to purchase a C-Max Hybrid. I test drove the vehicle with my daughter. The salesman was honest when he told me that he did not have a lot of information on the vehicle but that he could find info if needed. I think at first he tried. The 1 star rating comes from what happened next. I told him specifically what I was looking for. In addition, I told him the color and package that I wanted. He preceded to try to have me purchase something different. He lied to me and tried to get me to believe something else. I was most upset because I felt like he thought I was stupid not to figure it out... I will not purchase a vehicle here. Ever. read more

It seems like the reviews here fall into 2 categories, either a wonderful buying experience or a frustrating service experience. I am casting my vote of five stars for the buying experience here! I started at another dealership closer to where I live, but they were giving me the runaround about pricing, and pressuring me to buy the car immediately or they'd sell it to someone else. Then I called Ford Fairfield and it was night and day different! Karla was who I worked with, but everyone I met, including the woman who appraised my trade-in (I noticed that they hire women here!) and the even the guy who did my financing paperwork were so friendly and kind without being pushy at all. They made the process effortless, and listened to what I wanted. Especially as someone without a ton of experience buying a car without a male person doing the negotiating, it was important to me to not feel rushed, and to know I was getting a decent price without all the "Let me check with my manager and see if I can go lower..." theater. It reminded me of buying a car 15 years ago at the now-gone San Francisco Ford, where the price is the price (which seems so much easier for both sides). Also, I was sad about giving up the car I was trading in, and everyone was completely understanding and supportive about that too. Such a big financial decision should feel really positive and that's exactly what you'll get at this dealership! I love my new Ecosport! read more

Thanks to Ngawang and the whole staff I was able to walk in and out with a new car in just under 2 hours! Ngawang helped me out and was great throughout the whole process of buying my car. He didn't push, he didn't play around. He was real and honest with me with the options I had and found me a great car for a great price. I went to Momentum across the way and they kept me around for hours without giving me any good options even when I told them what I was looking for and what I wanted to put down. They even tried to put me in a 100k mile Prius and STILL asked for $5k down! My guy Ngawang worked with me and made me feel comfortable with the choice I was making without any pressure! I would recommend Ford-Lincoln of Fairfield to anyone who is in the market for a new/used car in the area forsure! read more

I have purchased 2 trucks from this dealership. I was treated very nice both times and feel I got a fair deal both times. My issue is not with the sales department rather with the service department. The latest issue is that I made an appointment yesterday for an oil change and today I showed up 15 minutes early and was told it would be a two or more hour wait. I asked the young lady what is the point of making an appointment for which she had no answer. Mind you I don't blame her, she was very polite. I think if you are going to take appointments maybe you should stick to it. This is not the first time and has very much soured me on the service department...I will not be back read more

This dealership has a Ford Ranger posted to AutoTrader for $40K, so I drove 45 miles to the dealer only to find an absurd markup to $55K. This practice needs to be stopped by us consumers working together. It's grossly deceptive & dishonest. MY POINT: Put your true asking price on your online & print ads. You are entitled to make a profit, but stop with the baiting tactics. Waste of my time! read more

OMG, I must say that I am absolutely amazed at the car-buying experience I had today at Ford Lincoln in Fairfield CA. I called to inquire about a 2016 Lincoln MKS for a very reasonable price. I connected with Jonathan Ramones (the best, the best, the absolute best). He told me to come on down and take a look at it. Soon as arrived, he was ready with that engaging laughter, I felt immediately comfortable telling him my situation and trusting that he would do what he could to make sure I get into this vehicle. The customer service at this dealership is absolutely amazing, as I am waiting and just walking around taking in the environment, I noticed that the aura in this place was delightful, and all the staff seemed to love what they were doing. I was offered snacks, coffee, etc. Anyways, the process was smooth, did not take too long at all. And once Jonathan worked his magic and I was approved to head on over to finance, Rafael Maciel, sealed the deal! He is absolutely amazing too, I love that Jonathan and Rafael explained everything very well and ensured that I walked away with a totally protected vehicle, all the way down to the nitty gritty. Jonathan even handed me a $50 bill to ensure that the vehicle was gassed up. I had never been treated so kind and with so much respect at a dealership and not to mention I had a blast; it was actually fun. When I came out to get into the vehicle, all of the staff were outside saying congratulations and clapping and just enjoying the moment with me, I almost cried. Simply Amazing. I have attached a photo of my new vehicle, I'm so happy. Thanks Ford Lincoln, I'll be back for all of my maintenance. read more

Ford Fairfield - It's a Beauty! - Auto Repair Near Me - Fairfield, California

Pretty much the worst experience I've had with trying to purchase a vehicle. The Fleet manager here is insanely rude. I have Never been treated so rude and with such disrespect. Save yourself a headache and head over to Henry Curtis Ford. read more

I dropped my '21 F-150 off for recall service. While there, I had them look into a couple problems. My dash turn signal indicators were fast blinking as if I had a build out, and I had a trailer brake module error every time I turned the ignition on. This happened after I installed retractable running boards, so I assumed it was something I did. After some back and for the and 10 days in the shop, they told me the cost to repair the vehicle was $3100 and another week in the shop. I declined, and picked my truck up. Jake at the service desk was cool... not trying to shoot the messenger at all. I took a look when I got it home. There was a broken wire under the dash. I soldered it back together with some heat shrink. That solved the problem. 30 minutes and .10 cents worth of parts. Again, Ford service department wanted $3100 to fix this. Total rip-off. Be very, very careful about having any service done outside of warranty. I'm sure that if my problem was under warranty, they would of soldered the wire and been done with it. read more