PROBABLY ONE OF THE WORST COMPANIES I HAVE EVER DEALT WITH!!! Below is a legal letter I had to write to Mike Hannon of FP Mailing because of the TERRIBLE service this company provides: Due to the fact that you have yet to return a single one of my phone calls or emails over the past several weeks I'm left to assume that my case and account with FP Mailing in now closed due to your silence. I want this email to also be a legal record of my final attempt to reach you. Let me also remind you of the timeline and issues I've had with FP over the past few months: At the end of August I signed with FP to have a My Mail postage meter delivered to my office in Algonquin, IL Since then I've had 3 of those meters changed out due to "internal errors" with the units software. I was actually without a working meter during this time more than I was with a working meter. After the 3 meter broke down on me I called FP customer service on October 30th to let them know I wanted out of my contract since this was not the kind of service I was promised. I was then connect to the Cancellations Department and spoke with Stephanie Martin. She told me FP was having in issues with that type of postage meter and she would upgrade me to a different postage meter, an Optimail 30 meter, for the same price I was paying. After a couple of days I called back and spoke with Stephanie Martin and asked her why I hadn't received the new meter yet. She told me it could take up to 2 weeks to receive. I then told her in an email I was at the height of my busy season and can't wait 2 weeks for a meter to arrive. It was also in this email I told her to cancel the deliver of the new meter, to pick up the broken meter and to cancel my contract. Since that time she stopped emailing me back. I have the email records of me emailing her without any response. In the meantime I started doing some research online about FP through sites like Yelp, Better Business Bureau, RipoffReport.com and GlassDoor.com to name a few. It seems like FP has a disturbing culture of terrible customer service to say the least. Deceptive practices seem to be prevalent within your company. So at this point started to put the pieces together of why I wasn't getting any kind of response from the Cancellation Dept. at FP. On November 6th I spoke to another person in the Cancellation Dept. who told me the ONLY way to solve this issue was to speak with you. She then connected me to your voice mail and I left you my contact information and a brief description of my issue on your voice mail. You never returned that call. On about November 9th the Optimail 30 postage meter I told Stephanie Martin to cancel arrive at my office (remember I have documentation telling her not to ship this). To add insult to injury I also received a shipping invoice from FP for the amount of $32.33 for the meter. On November 18th I drove to the FP offices in Addison and was met with a person by the name of Joe Tram. I had with me both meters, the broken MyMini and the Optimail 30. I told him that no one at FP was returning my emails or calls and that I decided to make the hour drive to return these meters. Joe told me he was in service but that he could receive back the meters for me. He took me back into his office and gave me a signed receipt for the 2 postage meters. Once again, as far as closing my account he told me I would have to speak with you. On November 19th I called FP and was lucky enough to get Stephanie Marin on the phone, she of course told me she had no memory of my issue with my meters of FP in general. In fact her demeanor became very cold and short with me when I presented her with the facts including my correspondence with her. I was once again told by her that I would have to have to speak with you and she would give you the message since you were "in a meeting." On November 20th I called you directly and left you yet another voice mail to contact me to resolve this issue. As of today I'm still waiting for your call back. Finally, yesterday I received an invoice (attached) for $462.32 for billing on the Optimail 30 meter which I returned (actually cancelled before it was shipped). Let me make this crystal clear, I don't know what that invoice if for but I will not be paying that or for the other shipping bill of $32.33 for a meter which I never wanted shipped to me. I also want to make it clear that I no longer have possession of any FP postage meters. Thirdly, I have been without a working postage meter longer than I was with a working meter. This was not the service I was promised, in fact, I believe FP to be responsible for their fraudulent actions (or lack of action). I will still extend to you one final offer to call me to resolve this issue, but if history is an indicator, I'm not holding my breath that will ever happen. I'm also copying my attorney, Joe Agnello, on this email so that he is made fully aware of the facts of this case." read more

Every aspect of the company is absolutely terrible; the awful products that do not work, the horrendous customer service who try to blame the customer for everything, not to mention what seems to be the most sleazy way of doing business by deceiving the customer every step of the way. I filed a complaint with the BBB, and now after reading all of the Yelp reviews as well as the 60+ complaints already filed on the BBB, I fail to understand how this company is still in business. Giving this company a one star rating is about five stars too many. Similar to every other review on here, below is my BBB complaint: In May 2014 we agreed to a proposal for a one year term for the MyMail Max machine. After issues with delivery and having to pay delivery fees twice, we finally received our machine in July 2014. Upon receipt of that machine, we discovered that we had not been provided with any cables, power cords, ink, etc. in order to use the machine. After contacting customer service, they told us they would mail these things to us. We didn't get anything from them until late October 2014, and what we did receive was only one cable that wasn't compatible with our machine. Because of these long delays, in the interim, we found a new company to use for our mail and postage needs. When we received a bill in September, we contacted customer service and spoke with Dave Hanson. I told Dave that we would not pay for a product that we can not use and that we would like to cancel our business. I was yelled at, told it was our fault for "being on vacation" (our office works non­traditional hours and no one was here to sign for the machine on first delivery), and told that we had entered into a binding one year contract. I asked Dave to send a copy of said contract, which to this day (2/4/2015) I have yet to receive. During this phone call, I also learned that the machine we had received was not even compatible with our office and wouldn't even work had we gotten all the power cords and cables needed. The brochure for the machine states that it works on an analog phone line (which we don't have) or through the internet (which we do have). Dave informed me that the machine only runs on Windows operating systems, however, our office runs entirely on Macs. Dave continued to say that we can't cancel our service, but that he would look into a newer machine that would work on our systems and get back to me. Having not received a single call/e­mail/fax back from Dave, when I received another bill from December 3, 2014, I was shocked and called back and asked to speak directly to Dave's supervisor, Mike Hannon. I left a message for Mike and never received a return phone call until Dave called back on January 19, 2015. Being that I was out of town on business, not vacation mind you, I didn't return Dave's phone call until February 4, 2015. At this time, Dave was again extremely rude and condescending. He began stating that it was our fault that we can't use our machine, that the contract states that the machine has to have an analog phone line (to reiterate, I don't have a copy of any contract which I am not sure even exists since they won't forward a copy, and the brochure for the machine states the postage downloads require analog phone line OR internet but do not specify the internet must be on a Windows OS). After about 5 minutes of back and forth banter, Dave told me that his supervisor, Mike, agreed to split the difference with what we owe and let us out of our contract. I explained that they have breached their side of the contract by not providing to us the product and service we agreed to, and as such, we will not pay them anything. I asked to speak to Mike, and after much refusal, I was finally transferred to his voicemail. Had I known what I was getting into with the combination of a bad product and the worst customer service I have ever had the pleasure of experiencing, I would never had used this company in the first place. After reading multiple BBB complaints describing very similar issues, it appears that this is just a company with terrible business practices and I can relate to the frustration of every person who has made a complaint before me. read more

How do I give 0 stars?! Be very careful if you decide to engage with this company. If you choose to lease a meter from them, there is a statement in the contract (written in about 6 point type) that states that a cancellation must be received 90 days before the contract term ends. If the cancellation is not received 90 days in advance, the contract automatically renews for an additional year. I had given a verbal cancellation notice to them nearly 4 months in advance, they refused to honor it. This is not proper. This is not good business. I am now on the hook for an additional year on a machine that I don't want. Their website promises excellent customer service, empowerment of employees, yada, yada, yada. I experienced none of it. read more

Do NOT use FP Mailing. Terrible customer service with terrible system to store customer activity. They will also constantly accuse you of losing meters and not returning them. They lock accounts without warning delaying business operations read more

This company is terrible and they do not stand behind the product. They make you pre-pay the postage machine unless you want to have it pulled directly from your bank account unlike neopost who will just send you a bill at the end of the month. I spoke with someone Michael Adams who was our sales person who did not tell us about this and once the sale was made he refused to help us with this at all. I would never recommend this company and even worse I would never recommend using Michael Adams for a sales person of any company. read more

BEWARE!!! My Meter went bad and they replaced it with another bad meter. The bottom line is when there is a problem that needs to be resolved the customer service is very poor and the customer service reps seem to not be trained very well to deal with problems. When I called and spoke with David Hansen on the phone, he promissed he would get my meter working. When we diagnosed the meter David did nothing but play games with me and he tried to trick me. My meter still does not work and the conclusion is I have to pay $1000 to replace the machine. If you use Yelp to make decisions on a company not to deal with be carefull. If you have to bulk mailings, take your post cards or letters to a Fedex Office or a UPS Store first! They will take better care of you and you do not have to rent a meter and risk doing business with a company like FP. Contract. I have personally taken a Real Estate Course and one chapter of the course goes in-depth about contracts. A one year contract that you have to cancel 90 days before the end of the contract is not a valid contract, it makes no sense. If you have to cancel the contract 90 days before the end of the one year contract, it is not a one year contract. A contract does not automatically renew either. DON'T PAY THESE PEOPLE! read more

Never had an issue with our PostBase machine, but the customer service leaves something to be desired. When we ran out of ink this week with a stack of mail to send out, I called to see if I could come by their office and pick up some cartridges. I was informed in a deadpan, unapologetic tone that the warehouse was closed and I would not be able to pick up the cartridges until tomorrow morning. This was repeated to me while explaining our urgent situation. I would understand if I was ordering a whole pallet of something but we are talking about TWO ink cartridges no bigger than the palm of your hand. I work in distribution, and if a customer needs some items in a rush, we'll pick them. Yes, EVEN IF THE WAREHOUSE IS CLOSED. So here I am, furiously rushing to CVS to overpay for forever stamps so we can mail our invoices on time. Thanks a lot, FP. You left me up a creek without a paddle today. read more

I have been an FP customer for 15 years. I have never had great customer service, but the lack of customer service I have received in the last three weeks is ridiculous. I had an issue with an order and talked with a CSR. She was supposed to call me back the next day. I have NEVER heard another word from her dispite leaving her a couple more messages. I have since spoken to two Supervisors/Managers, both of which were suppose to return calls, but again I have NEVER heard anything from either of them even having left several more messages. There customer service is AWFUL!!!!! If I had other company options, I would definitely switch, but due to the nature of what I do, this seems to be my only alternative!!!!! I am NOT a happy customer, and they don't even seem to care!!!! read more

UPDATE 12/15/2017 I spoke with someone in "contracts" and they have agreed to waive the termination clause "evergreen", and part amicably. We have sent the machine back in a safe and satisfactory way, through UPS, insured, double boxed, packed and photographed by UPS. It should be noted that this company requires a 3 month notice before your 12 month contract is up. They do have an evergreen clause that will cause the contract to renew in perpetuity. Also note, that the HP cartridge that the machine takes is proprietary, and will require you to purchase a replacement for at-least $35-$75 per. I will update if anything changes. read more

Please do not sign with fp mailing solutions, horrible in every way! I wish I could go back in time and not sign up with them, now I am stuck for another 3 years and there is no way to get out of the 5 year agreement. Please stay away or else you will be sorry. People are not nice and threaten to leave your business a bad review! When they have never been to my business personally to be leaving a review. Please just buy stamps you will save more! read more

THIS COMPANY IS THE ABSOLUTE WORST!!! The postage meter we received is TOTALLY not the one that was promised and it works like CRAP. The customer service takes an extended amount of time to reach a human and then they don't help. Their attitude is unbelievable- something like, "Too bad you have a contract now". DO NOT GO WITH THIS COMPANY. I AM STUCK FOR A YEAR AND THEN I WOULD LIKE TO SHOVE THEIR NO GOOD MACHINE UP YOU KNOW WHERE. read more

I've been a customer for several years. I operate a small business and we have high volume of outgoing mail. Based on all these negative reviews here, I guess my struggles with this company is not unique. Months ago, my machine stopped working and they swapped me a new machine. The machine they sent me does not work properly and was never set up. Spoke with tech support and still nothing. They first tried to convince me that I didn't follow the set up steps correctly. Then tech said that they send me a wrong toner/part and was sending to me asap. That was a few months ago. Nothing. Spoke with billing and asked what I was paying for. The gentleman said, "Sir, do you have the machine? That's what you're being billed for." Me: "Sir, but the machine has never worked." Him: "Sir, but do you have the machine?" Me: I can't deal with that type of logic and customer care. I need to be done with this company. They are supposedly sending me an email with cancellation directions. Still have not received said email. read more

Like others who have written, I had no problems with my postage machine. The problem is their customer service dept. They just don't care. The billing department started to send me statements for additional charges AFTER I told them I was not renewing my contract and AFTER the machine had been returned to them. Hey, anybody can make a mistake, right? I finally reached someone in customer service who said he'd take care of it. But the bills have continued. I've written messages and letters to them and the bills continue. Morons. read more

Our contract isn't set to renew until February of 2017. We received a notice yesterday of an up-coming renewal. It is December 2016 & the reps claim we can't cancel our contract because they require 90 day notice. This company is ridiculous! We will be taking them to court. read more

FREE AT LAST! from FP. Have used their most basic machines for the past 25 years. No longer needed due to increased correspondence by email. However, they are not customer oriented, though perhaps they are trying as I see they respond to these posts. Solve complaints??? When I received the MyMail Max machine there were no download instructions in the booklet! Local dealer had to find someone to instruct me. I had to pay a monthly fee for a download cord that could convert the machine's analog signal to our digital phone lines. Really? But what p. me off was that last year the local dealer called me a couple of weeks before my contract was to expire & said I can still renew at the old rate. I replied that I did not wish to renew at all. "Oh no, you have to give 90 days notice for that." So I immediately emailed FP & advised my cancellation a year hence. (Actually emailed a couple of non-renewals to them.) Speaking of rates, one year, I got someone else's invoice for the same exact machine, but it was at a lower rate. I called to complain & was advised they run specials sometimes. Turns out I was an older customer, but it didn't matter to them. When returning your meter, you must have proof from USPS that it was delivered. When I called the day after the signed delivery just to confirm, I was told "oh, it takes up to 3 weeks to get it recorded in the FP system." Well-run companies have policies that if after 24-48 hours something is amiss, the receiver has no basis for a claim. One good note is that I received my remaining postage funds in a week! Read your contract carefully & get everything in writing when dealing with FP. read more

Disappointing that a company of this size has so many issues with customer service. My issues over the last 4 years are too many to list including the latest of my meter not being able to load new money on it for postage, Calling and being told that my meter is no longer eligible to be used and now I have to upgrade. I was upset that no one from FP would have called or emailed to inform me of the issue before my meter ran out.. The customer service rep said "I see a note from 2014" where we mentioned it to you and you declined... 2 years ago??? now I am being told that I have to upgrade to a more expensive postage meter, sign a new contract and if I want to take my business to another company they will charge me a early termination fee?? Wait.. What?? There are other postage company options who I hope have better business practices.. read more

Free trial, no it is not. Customer service was nearly impossible to obtain and then unhelpful, i.e., bounced from one rep to another. Also, we got a used machine that cost us money of our own to set up in order to get a previous customer's info out of it. We were set the wrong ink which we had to replace at our cost. We never got the 30% off ink discount. The machine jammed and printed crooked. The machine kept locking up requiring us to login and get a pin number to begin using again. We never stopped buying paper stamps. Now they demand payment for the six-month free trial and the 42 month contract we didn't realize we had signed up for as the terms and conditions of the contract aren't included with the contract (they send you a link to them) and don't spell out what you are in for. I spent months fighting with these people. STAY AWAY AT ALL COSTS. I am sending a complaint to the BBB. read more

Our machine never works, we have to call technical support all the time to have the machine reset because we are unable to do it through their "troubleshooting" steps. I contacted the company multiple times regarding our account and never received any correspondence back. Today I called and, oh boy are they rude! The first representative Mary just spoke over me and didn't let me speak and then transferred my call. Then Brian in the cancellations department was even worse then her! (Which is hard to believe)He was laughing at me, telling me "ha, yeah you won't get this account cancelled." I told him I was going to contact my lawyer to review the contract because an unauthorized employee, who has since been fired for fraud and theft, signed the contract without consent of the owners of the company and Brian again with a sarcastic, snarky tone stated "there's nothing he will be able to do." I asked him if he was a lawyer that he could make statements like that, and he didn't answer and hung up on me. So not only was my issue of a messed up machine not rectified, I got unwanted and unwarranted legal advice and I still can't print stamps! Now I understand their horrible reviews! read more

The IT support I recieved today was excelent. The man that helpto set up our new post base was very patient and very helpful. Thank you so much for your help. read more

I'm just joining the list of very unhappy customers of FP. Since installing the postage meter we have never been able to use the scale without getting customer service on the line to walk us through steps not in the manual. Many of the features require a phone call since the documentation is so poor. When we tried to cancel service on May 15th I was told it had to be done at least 90 days prior to my August contract date that automatically renews each year. Because we were inside of 90 days we were locked into another 15 months of service before we can return the meter. To put it politely these guys are crooks with a product that doesn't work and a contract that holds the customer hostage. Read the other internet comments and you'll see ours is not an isolated case. read more

Well well well. I guess I should have read the reviews before going with FP Mailing Solutions. Its been a terrible experience with them. The second I signed the contract service has been terrible. Constantly trying to over charge, then of course their little contract trick to hook you into a 2nd year, by limiting how you can cancel the agreement, and of course completely failing to notify you. Buyer beware is the phrase. I'm guessing these guys have very few clients beyond the 2 years they dupe you into. Save yourself the trouble, go with someone else. Although USPS has made the rules for postage meters so strict its nearly a monopoly for the few companies that offer this service. What a mess. read more

Amazingly BAD customer service!! There's a reason FP has 59 negative reviews and 21 formal complaints with the BBB. Unfortunately, now I find myself in the middle of it. Been a customer for several years. Was advised in early December that the machine I have will become obsolete at end of year. Only Option provided....Sign a new, long term contract (12-48 months) for an updated machine that is higher priced. The original lease was signed in Nov of 2015 and was a 26 mth commitment. Apparently leases automatically renew for 12 mths after initial term AND require 90 days written notice prior to the automatic renewal. Had I been advised 90 days ago that my machine would no longer work, I would have provided written notice and cancelled. Now, I'm my only option is to sign a new, long term contract or pay 12 months for a machine that doesn't work. I've tried calling and emailing several times to discuss, but nobody will return my calls or respond to emails. I guess the negative reviews will just keep adding up. Unfortunate that FP leadership doesn't see a pattern here. read more

There needs to be an option for negative stars. This is the WORST COMPANY EVER. DO NOT use this company, i'd buy stamps first. I asked for an automatic feeder postage machine, didn't get it, called and was treated like CRAP, the guy actually told me that i didn't need what i was asking for. Last time i checked i run my business not them. I have gone rounds with this company and NEVER even got to use the meter. I sent it back and still had to pay for the entire contract to stay out of collections. This is by far a summarized version of the bs i have endured due to the complete jerks that work for this company. I use pitney bowes and will never switch again. Screw FP Solutions. read more

DO NOT DO BUSINESS WITH THIS COMPANY !!!! I own an insurance agency with 3 locations. Switched to FP for all 3 locations. I have experienced EVERYTHING that has been written about this company. Including being lied to about the return policy and the hidden "read the auto renewal on line clause". I joined yelp just to let other business people know to STAY AWAY from this company !!! read more

This company sent out a machine in December that still isn't operational! Now they want to up sale us to a new contract in order for the company to send out a machine that works! Watch out the sales team is very aggressive and the product comes without all the cables you need to get the postal meter up and running. read more

Be very careful of this company. They automatically renew the leases without any kind of notice! To send the meter back after your contract is over, the cost was over $100.00 because of the insurance that is required. The meters they use are cheap and horrible to use. The postage does not update automatically. Customer service is terrible and ink cartridges are over $100 not included in the contract. Just an overall horrible company to deal with. read more

I do not even want to give one star. Worst customer service I have ever experienced in 30 plus years!! Buyer beware! once they get you up and running with the basic minimums. they cannot be reached for issues. They do not return emails or phone calls in any department. Now I am stuck with a machine that does not fulfill our needs. read more

Please avoid doing business with this company. They have the worst customer service on the planet. We have been a loyal customer for well over 5 years and tried to call about cancelling our meter. We were then told that our contract ended in July and AUTO_RENEWED for an ENTIRE YEAR without our consent. They gave us no warning whatsoever or options. The customer service rep on the phone just told me that she "does not care how I feel about it, she is just enforcing the rules." Completely Awful... read more

DON'T DO BUSINESS WITH THIS COMPANY!!! They force you to sign up for their "Convenient" auto-renew feature. Even after 10+ years of using their product, when you are no longer in need of their service you will be charged for the rest of the year until your anniversary date. Their auto-renew policy only makes it "convenient" for them to gouge their customers one more time. read more

Unresponsive and lock you into contracts. The "Supervisor of Cancellation/Retention" will not contact back.

The FP mymail meter has an absolutely horrible time connecting to my computer--you have unplug it, try to activate it, change the USB from one port to another, all these things time and time again! When you call, the people may be rude at times. Their fees are out of sight--if you lose your card to update to the new rates, they want $200 to send you a new card. As soon as this contract is up, I'm done with them!! read more

I too feel 1 star is too high a rating for FP. I spent 40+ years in my business, FP is one of the worst I came across. I leased a postage meter from them for several years. Shortly after I retired my lease with them was coming to an end. Notified them we would not be renewing & asked them for direction on returning the meter. The told us what to do & we did it. A few months later they began billing me for another year lease because they have buried in the fine print of the contract I signed a 6 mo notice requirement if lease isn't to be renewed. Who has ever heard of a 6 mo notice to the lessor that the lease won't be renewed? I told them if they were going to insist on me paying another year lease, I expected them to return the meter to me. Of course they said they wouldn't do that & continue to bill me. I expect they will now turn it over to a collection agency. Extremely unethical & obviously embrace shady business practices. STAY AWAY FROM THESE CROOKS! read more

If there was a negative star I'd give it to them. The machine they leased us was impossible to use, required many many buttons to be pushed before postage was printed and a pure pain in the !@#$. I was sold JUNK and in order to get out of that machine I would have needed to upgrade to a system we had no use for that was much more expensive. The only way for me to get out of this lease, even 100% dissatisfied, was to pay the rest of the 3 years lease payment and walk away. I did that gladly to be done with FP-USA. I will be using mail.com and with a simple Dymo label printer and simple software.Problem sovled. TRY THAT - avoid FP. read more

I receive the meter last year, and have never used it. It hasn't worked since I had it. It kept saying I needed a code. I WAS UNABLE TO USE IT, AND WAS UNABLE TO RECEIVE HELP. So now I am stuck with invoices and being threaten on charges for still having the machine I WANT to return, Why would I want to keep a non-working machine. They are now charging me for just sending me a non working meter, that's it. This company is terrible. Not only did I had to purchase postage stamps from the post office every month on my own, I now have to pay for services I did not receive. read more

Tried to cancel contract after our 36 month period and they claim it automatically renews every year so we're on the HOOK for another year of a WORTHLESS machine. WILL NOT DO BUSINESS with them ever again read more

Well, I really wish I would have seen all these reviews on here, BBB and Google before I signed up for the company. We signed up in Jan 2018 for a 13 month contract. All through the contract we hardly used the machine because everytime we went to use it we had to reset the machine which took close to 5 min or so just to send out a letter, then one day after about 100 letters the ink ran out I went on the website to order and they were well over 200 bucks which later they told me there was one for 119 which is still ridiculous. Apparently they send out a low yield one with the machine "just to get you up and running" and then you have to buy one. We went to cancel on December 5th and they told my business partner we were in a contract until 2020 which is funny because our contract isn't up until February 2019. Apparently if you want to cancel you have to do it 90 days before your contract is up!!! WTH?? So you're telling me I have what, one day to cancel? Anyway, I told them this is ridiculous and I'll be sure to write the BBB and he was like "well do what you have to do" and now I can see why he wasn't concerned... I would stay far away from this company, they have to scam people to get business. I switched from pitney bowes to save like 5 dollars a month, man that sure backfired. Don't make the same mistake I made, pitney bowes may be a little more expensive but they are the best by far customer service wise and everything. read more

We rented a postal machine for our office for almost 15 years. We're a small office so we were only paying around a hundred dollars every 3 months. Finally cancelled about 12 months ago because we just weren't using it enough anymore. They continued to bill us even after we cancelled, then they sent us a thousand dollar bill for the 15 year old postal machine that they previously told us was obsolete and we needed to replace it. We sent it back to them per their instructions so we didn't have to pay the thousand dollars and now they sent us to collections for over 3 thousand dollars. So somehow they send us to collections for years worth of what it would cost us to lease this obsolete machine. These guys are unbelievable. Incredibly rude and condescending when you actually do talk or email with them. Stay the heck away. I've never seen a company that would send a 15 year customer to collections for thousands of dollars when they owe absolutely nothing. read more

If I could give a negative star review, that's what I would give this company. It's super easy to receive a postage meter. But terminating the contract, returning the postage meter, and getting a postage refund could not be more difficult! They permit a very narrow window to terminate the contract, if you miss it, you are stuck in your contract. When you do act within the required time frame, the return transaction requires many steps including shipping the device back to them, instead of returning to the business that set you up with it (FC Mailing Solutions in Hickory, NC). If you need to call them, which you probably will because the process is arduous, be prepared that they make talking to a live person excruciatingly frustrating. If I ever get the postage refund, I will NEVER again deal with FP Mailing Solutions in Addison, IL or FC Mailing Solutions in Hickory, NC. I strongly urge you to stay away from these businesses. read more

they say you must return the meter via usps to them in IL, and that the meters are property of the usps, and worth $3,000 - BS, this hunk of plastic isn't worth $50. If you don't return it they way they like, they'll bill you for the remainder of your term, which isn't in the contract btw, and once you return it and have proof of delivery, they take another 2 weeks to confirm they got something that the USPS says they already delivered, and have proof of. And the snarky, holier-than-thou, condescending attitude from the lady who won't stop calling us doesn't help. I had asked repeatedly how to send the thing back, as there are no packing instructions, and the snotty lady on the phone keeps telling us that if it is even slightly scratched we owe $3,000, but no packing instructions are ever sent. I asked if our leasing & service people - who gave us the damn thing - can come & get it..."oh no!! that's not how leasing works with expensive equipment, you wouldn't understand." Really? I don't return my Jeep to Detroit... My company leases locomotives, we arrange for the delivery and pickup of those too, and last I checked, a locomotive is a little more expensive piece of equipment than a desktop postage meter. Horrible company to do business with - the only saving grace for these people is I've only had to deal with them when the lease ran out, as the leasing agent took care of everything right until we canceled the lease. read more

The customer service with this company is absolutely terrible. It took over 2 months for me to get a working meter and they still tried charging me for it while it wasn't working. read more