I used to rave about these guys. One integrated company, it was seriously on top of its game. They under-promised, and over-delivered. Then they were bought out by FPL, Florida Power & Light. Since then, I have seen most of my great techs leave, jobs that I've done with them have gone from a few days to weeks. Nothing is simple. My electrical box upgrade was failed twice by the inspectors, before finally getting approved. That meant a couple of nights in a hotel, because it was 90°F+ in the house without power. More importantly, the ability to bring all of these services to you from one unified company should make them a no-brainer. It's anything but. I had to put in an upgraded electrical system, a tankless water heater, and an A/C split for a former garage space being turned into a workshop. All of that should have been coordinated. What happened? * The A/C split was stuck in first. Of course, there was no power available to make it work, because the sub-panel needed to be overhauled first, but was stuck in permitting. So it went in, and sat. * The tankless water heater was put in. I ordered a Rinnai that had no recirc pump because the plumbing rep from Jupter Tequesta told me that the house wasn't on recirculating, even though, apparently, there was a recirculating pump installed already. So that didn't begin well. The new tankless needed a different electrical connection than the old tank unit. The closest wall plug was not working. They used an extension cord to the next nearest, and told me that the electricians would have to come out and make repairs on the proper one next to the unit. * The electricians did not come out for three more weeks. When they did come out, they sent one guy to do a major overhaul of a 1952 power system on a 1925 house. The "clean up" that was going to take six hours, as promised, took six days, and two inspections. It took three weeks to finally get them into the sub-panels, and more than two months after the water heater was installed to get it wired correctly. The wiring was fixed days before the 2019 hurricane. * The day after the hurricane, a West Palm Beach city inspector shows up. Apparently Jupiter-Tequesta had opened a permit to install the water heater, but never contacted the city to tell them that we were having issues that needed delay. He came in unhappy, cited the ventilation system, which was grafted on from the old one, as inadequate, FINED ME, and left. I was so fed up that I called and got their FPL supervisor. Then all three department heads appeared on my doorstep, with him. We at least had some level of coordination. * This launched a three week comedy of errors between the city, and Jupiter Tequesta's plumbing, in the installation of the ventilation system. Try #2 caused heat build up, which caused my unit to shut down, so I was without hot water for a couple of days. Then they came out, re-vented the whole thing, and it finally worked. Jupiter did, I think, pick up the fine. Or, at least, I have not heard from the city to collect on it. * The electrician finally finished my new master box, so water wasn't coming into it, and the connections in conduit met the inspector's fail tag. * The A/C split did not work, once the box was upgraded by electrical. Bad condenser unit. The whole part in the back had to be replaced. About a 72 hour further delay. Most of this could have been avoided through good internal communication. There is none. Currently, my pool water heater went out. There is a tankless unit that can be installed pretty easily on the wall, and plumbed. There were some power considerations, with its draw, though. The head of Jupiter Tequesta electric came out, after hours, thank you, to look at it, in early December. He brought back the plumbing chief, too, so we could get a plan of action. This seemed promising. They told me to turn on a dormant meter on my guest/garage building. Fine. Done in three hours. I called, to find out what the plan was. And I called And I called And I wrote the FPL guy And I called. By the last call, we were a few days from Christmas. The head of electrical was gone. I got no return calls. Oh, and I had a bathtub, for plumbing, during this time, with some cracked part that needed replaced. The plumber forgot to order it. Did I hear anything back, with my Platinum service contract, either before that holiday, or anywhere up to New Year's Day? (Crickets) From best to worst, in one year. Good going, Florida, Power & Light. You took one of the best providers in the area, and wrecked it. I am not renewing my service contracts with them. I am not giving them any new business. A planned generator will be going somewhere else. I am done with the mushroom theory of customer service management. read more

I recently needed some high hats repaired in my mother's condo.J-T sent out Chase to diagnose the problem.when he was done, he informed me that he will be able to repair the damage. However, he will have to bill me by the hour since he could not predict the extent of the damage once he removed the high hats... He arrived on time, he was courteous & explained what the problem was.He informed me that the hourly rate was $89.00,but he was not available to start the repair work on this day, and that the office will contact me regarding the earliest available day...They did contact me to inform me that Chase will be available the following week.Since I was not successful to connect with two other electricians in the previous 3 weeks,I informed the receptionist that I would like to speak with a Supervisor.The next day I received a return call from Ron,the electrical supervisor & explained to him that I would prefer that Chase do the job and that I needed him to do the job earlier.Ron agreed that since Chase performed the diagnostic evaluation, he was willing to reschedule Chase and have him return within 3 days.I appreciated Ron's consideration & willingness to satisfy a "new customer"...On the day of the actual repair work,Chase returned, again on time.Once he began the job, he explained everything that he needed to do and completed the job within 2 hours.I was very satisfied with his courtesy, his electrical expertise,and completion of the job in a timely & expedient manner.So when I need electrical repairs, who will I call? Not ghost busters; Jupiter-Tequesta & request Chase to do the job...What I also feel happy with, is that the work is "guaranteed",and that Jupiter Tequesta is a "subsidiary of FPL".You've Heard of FPL,Haven't you? read more

I am a fairly new customer with Jupiter/Tequesta A/C Electric & Plumbing. My first encounter was with a service person named Jose Pineda who I met through a neighbor of mine. Both she and I had a split ducless system. Her's was installed by Jupiter/Tequesta and mine by another firm. I was having endless/expensive repairs with mine and finally I greed with Jose Pineda that a central a/c system was the way to go. Although I had looked into central with other a/c firms, I was told I had no room to accomodate a central system. Jose Pineda was ever so knowledgeable in the configuration of the size of the system I needed and how it was to fit in my tiny, tiny condo. A four person team arrived with the leadership of Matt/Cody and two others. This four person team were the most professional that I have ever encountered. They were professional/hard working/caring team. They worked as a team and worked ENDLESS hours with the limited space they had to work in.They worked in EXTREMELY hot conditions in the attic but always had a smile in seat laden shirts! While in the attic, Matt noticed a leak in our roof that has been there for sometime. He took a picture and sent it to me which luckily was a small leak but would have grown if not for Matt! Very conscientious worker! They cleaned up any mess that may have been created and left the unit in the way they found it. I would HIGHLY recommend Jupiter/Tequesta /C Electric & Plumbing for any of those needs. You will NOT be disappointed and they are ever so "pocket book friendly" to your check book. I have a wonderful new Carrier a/c system and could not be happier. Thank you Matt/Cody and crew and especially to Jose Pineda for being so knowledgeable and selling me the unit! read more

My furnace died during the Labor Day weekend just as my company from Canada was arriving. The temperatures rose to 92 degrees in the house and I called Home Depot for help. they sent over Jupiter-Tequesta Air Conditioning to make an assessment. Tamer Erturk was professional, and clear in explaining the options and the cost. He helped to make it possible for the furnace to be installed the next day even though it was a Sunday. The most admirable part was that he stuck with helping me even though the internet had heavy traffic and it was difficult to get Home Depot financing with the high call volume. It took hours of sweat and stress to get the paperwork done but Tamer stayed professional and continued to try and make phone calls. The crew of two arrived on time the next day for the installation. Willie and Frantz worked efficiently and quietly, working safely cleaning up after each step and gave me great confidence that the job was going to be done right. They tested the installation and made sure everything worked. I cannot say enough words of appreciation for their effort to complete the job in the best way. I would recommend these professionals highly and give them the best rating possible. It is difficult to find the work ethics displayed by this Company in other service groups. I will call them again when service is due on the furnace. This Company is above all in service and skills. My sister was recovering from an illness and they helped to restore comfort for her otherwise she could have become very ill from the high heat and humidity. My thanks to them for doing that in one days time! Samina Van Winkle read more

Efraim was so kind, understanding and patient! After having 2 breakers trip and not go back in the middle of the night, he came out to survey our house. For nearly 2 hours, we walked, talked and saw what was going on and needed to be replaced/changed out. I was given an estimate of what needed to be done before any work was started. Jupiter Tequesta charge by the job not by the hour which is awesome and very cost effective! The quote was given twice, the second time included a discount since I am a "club" member! I have never had such a customer service oriented local company. When our electricity went out at 9pm, local companies minutes from our house did not answer, never called back after leaving VM or wanted $200 (time and half) for coming out after hours. Jupiter Tequesta answered immediately with that awesome signature..."how can we make you smile today" greeting and within 30 min Sean was at my house. He located the issue and resolved it immediately all for $130 (!!). I called back the next day to schedule looking into why and the day after, 48 hours later, back came precious Efraim. He was so very knowledgeable and showed me so much answering my many questions and slowly telling me what needs to be done. I love Jupiter Tequesta and will always call them for my electrical, plumbing and HVAC repairs. They know what they are doing, are reasonably priced and have amazing customer service. Shout outs to Jason, the manager, Sean, my nighttime contact and Efraim, my new favorite service guy !!! Call them, you will be happy you did :) read more

I was in Tennessee working hard when my wife called me July 2015 to say Jupiter-Tequesta AC had found mold in the AC system and the AC's were shot. Two 5 ton Daikin units were installed by Jupiter-Tequesta AC to the tune of $20,800!!! I wish I was there to make the right decision. I got their maintenance plan but always had to pay more for actual filters ($300) and other routine stuff. Their discount for parts is a mark up then they take the markup away so u think u are getting a bargain. Then the anti-mold UV light was due to be changed for over a year....and they kept resetting it and lying to me why it didn't need to be reset. I kept getting the run around. So I changed companies and finally had to have both UV bulbs changed by another company along with needing to fill up Freon after just two years of a so-called top line unit-not cheap. They oversell big unnecessary units from companies they have massive discounts with so they push expensive models that other AC companies don't have the parts for. Their pluming maintenance plan is a joke because you still pay full labor and parts. The new AC units should have cost $10k-12k according to several other AC companies. Too late now for me and for a colleague who they just charged $8600 for a new 4 ton unit, so I asked her "wait is it Jupiter-Tequesta AC by any chance?" Guess what her answer was....Next time u see two happy male faces painted on a van...run. read more

This is an excellent company. In the 27 years I have lived in West Palm Beach, Jupiter-Tequesta Air Conditioning is by far the most competent, reliable, reasonable and efficient HVAC company I have encountered. This time I needed to replace a 13-year old HVAC system to cool 2/3 of my house. Jesse, the sales representative, was knowledgeable, patient, helpful and employed a zero pressure, low-key sales approach. Jesse spent over an hour with me, comparing brands and components, explaining costs and efficiencies, and describing installation options. I felt quite comfortable with the sale. Matthew & his installation crew were outstanding. They arrived on time and with all necessary components and tools, donned shoe covers to enter my house, kept me informed of how the installation was proceeding, and completed the installation in a timely, efficient and organized manner. After completing the installation, Matthew ensured I understood the electronic thermostat, helped me install the Lennox application on my mobile phone, and introduced me to the Lennox website. The crew also swept out my entire garage after they were done. I have also used Jupiter-Tequesta Air Conditioning for HVAC repairs, as well as electrical and plumbing issues. The technicians have been uniformly competent, punctual and courteous. I recommend this company without reserve. Gale F. West Palm Beach read more

Very responsive when I called for a stopped up drain the first time. Repairs were made and air was back up and running an hour later. Repairman sold me a "Gold" service plan. A month later they came to do the service included in the plan. The repairman said I should really install a "soft start" module to reduce stress on the compressor when it starts. I took the bait (shame on me) and 250.00 later (it took him less than 5 minutes to unpack it and install it) I had a part I later looked up on the Internet and it sold for 79.00. At the same time he cleaned the drain again. A month later the AC stopped working, I called to see if my gold membership could get me an emergency service call as the AC stopped working with a stopped up drain again. Early the next morning the tech showed up and low and behold the drain could not be unplugged. He suggested he could install a new one for 418.00. I was out of town and on the phone with him. I told him the price was too high and I was not happy with the service they had provided. He lowered the price to 275.00 and installed a new drain. I came home this weekend to find two air ducts pulled away from the air handler and one more almost ripped in half. I know they were expecting me to call for service however; the call won't be coming JT...Shame on you but you won't get me a third time read more

Word of Caution ( AC Warranty Fraud to Close Deals ) - Recently I asked Jupiter Tequesta Air Conditioning to provided me a quote for a new Air Conditioning Unit at my office. I asked to be quote for a unit with a good warranty, a seer 16 or better rating (Energy Efficiency), and brand I was familiar with. The Salesman that came out briefly look at my unit then proceed to write me up a quote. In the quote I was offered three different brands all 14 seer, Maytag, Carrier, and some other brand I have never heard. That I guess it was OK, but want made be feel uncomfortable was being to told to lie to get a better warranty. I was told that they would register the AC unit to me as a individual -- Residence even thou it was commercial and I would get a 10 or even 12 year warranty, rather then a 5 year commercial warranty. So I called both Carrier and Maytag, to see if that was ok, I was told that one this was FRAUD and two that in the case of Maytag that they are aware the Jupiter Tequesta Air Conditioning was doing this and they are not honoring their warranty when this is discovered. Now in all fairness they could be offer a warranty out side of the manufacture however that was not explained to me. Only to lie so that it can be register under an individual and not commercial. read more

Although it's true I seldom write negative reviews on a company, I do/will write positive reviews especially when I receive A+ service. I've had 3 visits from technicians from Jupiter-Tequesta Air Conditioning for my air conditioning needs. All visits were great but the most recent visit (11/30/16) from James T. was stellar. It was a scheduled bi annual visit to service/maintain my 2 A/C units. James went WAY above the call of duty. He brought out his (dry) paint brush and brushes off the dust/lint on the exterior of my air handlers, he extensively hosed off the coils on my 2 outside units, checked/cleaned the inside of the air handlers. These 4 year old units had some tape coming loose from the ducts where they attach to the air handlers, some of which was BEHIND them and hard to reach...he quickly responded "no problem" to my request to re-taping them. I was EXTREMELY IMPRESSED...and I'm not easy to impress...I actually think the work ethic has gone to hell in a handbag in America but James/Jupiter-Tequesta Air proved me wrong. It's not often I like being proved wrong but this time I was HAPPY to be wrong. Seriously, I would recommend Jupiter-Tequesta Air Conditiong to anyone that will listen. I give them 6 stars out of 5. read more

First of all, a big apology for the delay in this review of Sean E. Sean E.: professional, efficient, timely, energetic, insightful, caring, master electrician. Sean E. gave us peace of mind when working with our house. It is very difficult to trust many companies nowadays. You really don't know if the work being done to your property is being completed correctly. In addition to this, it is also of a concern to have a stranger come into your home and perform any type of work. Trust is a major attribute that is hard to earn. Sean E. lifted that concern, with his caring personality and attention to detail. He made the entire electrical process both educational and efficient. Sean E. felt like another family member working to improve our property. It was not just "another-job" for him. He cared about our home!!! He is truly a 5 star professional and represented Jupiter-Tequesta Air Conditioning Pluming & Electric in the best possible way. He clearly explained and walked us through his process, making his visit to our home one in which we would gladly repeat for any additional services in the future. Thank you Sean E. We will highly recommend you in the future. read more

I just had a maintenance performed on my unit and cannot be happier. This is coming from someone who was once working in the A/C industry. I saw first hand the complete lack of honesty and knowledge that so many south Florida companies possess. Jupiter-Tequesta Air Conditioning installed the unit in the home I recently purchased, even the home inspector was very impressed with the quality and attention to detail of the install. All of the joints had been sealed (very few companies will take the time to do this), even in the furthest corners of an already difficult crawl space. I was given an appointment window and the technician, Gary Burns, showed up early after calling me and keeping me updated to his ETA. He was extremely knowledgeable and performed the job efficiently. He told me what the unit would be needing in the future and what to keep an eyes on, I cannot express how nice it is to not have somebody try and scare you into purchasing items you simply do not need. Gary has my trust and in the future, when he recommends something I do not have to worry about weather or not I am being taken advantage of. Thanks Gary! read more

My AC went out three days before my trip and a week before my sister arrived in town to visit. Talk about bad timing! So pressed for time I had a tech from Jupiter-Tequesta come out the same day and run diagnostics on my ac, this was on a Wednesday. After finding out one of the coils from the ac had a small leak, I request the part ordered. That Friday around 230 pm I call Jupiter-Tequesta to check on the status of the part. The person on the phone confirmed the part had arrived, so I quickly request an appointment for Saturday a day before leaving town. I am told the tech that did the diagnostics does not work on Saturdays, keeping calm I request for another tech that does work on Saturdays. This is when Gary B. comes into the picture, not only did he come out on Saturday but made me his first appointment. Gary B. was courteous, professional and very understanding of my situation. Gary had my ac up and running in a couple of hours and also provided an exceptional customer service by assuring me that if anything should go wrong he could be reached that same day. Thank you Gary B. for your service when I most needed it. read more

I've been a customer of Jupiter/Tequesta A/C, Electric & Plumbing for longer than I can remember and simply felt that I should share with you just how totally and completely satisfied I am with them. For one; they are very good at keeping they're scheduled times and keep you abreast of they're arrival. Once the Technician arrives, they are clean and exude politeness and popper mannerisms. Jupiter/Tequesta Technicians even wear these little booties over they're shoes, to keep the outside dirt outside. Jupiter/Tequesta Techs. will not leave you wondering about anything they were called out to repair. You'll always get a straight and honest opinion and advice on what you should do to keep your devices running care free. You may be bought up to speed on how to overt future simple repairs by a few tips here and there and ways to save money on future maintenance issues. My wife even feels comfortable with Jupiter/Tequesta A/C Techs in the house when I can't be there, so if you're looking; look no more... I have now used Jupiter Tequesta's A/C, Electrical and Plumbing Departments and do not see fit to change a thing! read more

MY 2015 ( under warranty, serviced and maintained in SEP 2017) Lennox AC unit stopped working overnight, giving the code:"31:communication problem outdoor unit." I called and was very appreciative to obtain a same-day service appointment. Technician Jose Pineda arrived early, was very polite, professional, and extremely competent! He was very focused in checking the equipment, found the burnt-out fuse in the condenser unit, replaced it, and waited until certain that the system was running as expected after repair. I am extremely appreciative of this top notch service. I gave this rating a 4 instead of a 5 only because the unit was serviced less than a month ago; and was given a 'green light'. Worse, this repair was' not covered' by the annual maintenance contract; so ended up paying $80.00 for the service, after just renewing the $295.00 annual maintenance contract..so, top quality service, but at top of the line prices...?you get what you pay for? so be it. This company has never let me down; and provides 24/;7 top notch AC service. read more

This was a tough problem to solve. We had an external GFI that we use for a transformer to a low-voltage pathway lighting system. While we were away for the summer, the lights went out. We found that there was no power to the GFI outlet. I called Jupiter-Tequesta at noon on the Friday after Thanksgiving. Within 2 hours, Wendell was here. He methodically went through all of the normal steps of checking each circuit breaker at the panel. Then, he checked every outlet inside the house to try to find the source of power to the outside GFI. Eventually, he concluded that the power had to be supplied via a switch. One by one, we went through the switches downstairs. Eventually, we found a switch that had been taped into the "ON" position, but was "OFF". That was the culprit. It has been years since we had put that tape on the switch to prevent..just this. So, problem solved. Without a pro like Wendell, I'd have cut into the concrete to find out where the power was coming from. read more

I have been in the construction business for the last 25 years and this was by far my worst expaireance .I hired them to install all new duct work air handler , compressor They never pulled any permits , this delayed my project by 5 weeks , when eventually they did pull permits , the building inspector noticed they had cut corners and to save money had put in 14 inch duct work instead of 16 , it all had to get ripped out and replaced. Tiffany and a bunch of other girls in the office kept stalling me , would not call back to explain what was going on .And actually started screening down the phone at me .Very shady people. Roger Mayne who was my first person of contact and done the layout ,when I first met him was like yes sir no sir three bags full sir , was actually full of sh.t , and nothing but a con man . Company is too big , do not use them know one knows what is going on , or maybe they do and there just out to rip people off. read more

Russell and Ryan arrived last Monday, unannounced, and got to work disconnecting the old unit, while waiting for the crane to arrive. They worked up on the roof all day installing the new unit. We had a little discussion about the partial replacement of the dog house versus the total replacement we were told we would get. So after a phone call by Ryan to his supervisor, they replaced the entire dog house, which we appreciated very much, as the existing was 13 years old and we were told we would get a new one. Ryan installed the new thermostat and have me a quick lesson. Wish I had asked more questions as I had to read the instructions to learn it was preprogrammed on an energy efficient schedule, which explains why the temperature changed a few times over the course of 24 hours. Now I just need to figure out how to get it back into that schedule when we bump the temp up or down. We do love the new system and how efficient it is. read more

I just moved to Port St. Lucie and I needed some AC assistance, at least that is what I thought. I thought I had a leak and water was accumulating under my floor boards. I found Jupiter-Tequesta on yelp. I loved the reviews so I decided to give them a call. I called their office that is open 24/7 and I was told someone can come out today and no extra charge. Sedrick called to tell me he was on his way about an hour after I called the office. He was very friendly on the phone and very friendly in person. It turns out it was not the AC but the washing machine not being hooked up correctly. With that said, he still took the time to check out my AC unit and suggested some needed maintenance. He went over their membership program and answered an questions I had and in a polite professional manner. I will be recommendimg Jupiter -Tequesta air conditioning, plumbing and electric to my family and friends. Thank you Sedrick. read more