Went in for a cleaning and had a cavity. She showed me it on the tv which was very interesting and I really appreciated it! I hate shots and was very anxious when getting cavity filled. They were all extremely nice and honestly the shots were smooth. I am grateful for their patience and understanding! read more

I am deathly afraid of going to the dentist thanks to some horrendous past experiences. This past year has been the first time in my lifetime that I felt okay (for the most part, nerves still get the best of me) with getting dental work done. I have had various procedures done from dental cleaning to crown work and interacted with several employees and everyone has been super professional but also extremely nice, which helps a lot when you're a ball of nerves. I feel like the front desk staff does a really good job with coverage explanations and they do a great job to accommodate appointment times. While I still don't get excited about going to the dentist I am extremely grateful to have found this team. I was referred by a friend and I immediately referred other people in my life because everyone should have a good experience at the dentist. If you want to get on track with your dental health and want an overall dental health assessment and treatment plan laid out- this is the spot for you. read more

The doctor herself was nice and experienced, but everyone else working here seems inexperienced and unprofessional. I ran into tons of issues with this place, including: - dental assistants dropping tools and chemicals on my face. - getting a call an hour before an appointment to reschedule, when I had already taken time off work to be there. - dental assistant doing a scan of my teeth for 20 mins, only to tell me that she didn't really know how to do it and then having to call a more experienced assistant to come do it right. - assistants being rough, cutting up my mouth, lips, shoving a vacuum down my throat, etc. - a filling chipping less than 24 hours after getting it. - front desk attendants completely ignoring me. The office itself is clean and modern, but the staff seems very inexperienced. read more

Best dental experience Ive had so far. This office is super clean (new chairs!) and has all the new tech as the dental staff is up-to-date. Even the waiting room is memorable. Highly recommend!! Location is great as it is right next to a starbucks lol. Reception was friendly and welcoming and Dr. Lee is so nice and professional. She was super gentle with my fillings. I can tell she really cares about the health of your teeth long term and keeps you informed. They take Delta Dental insurance. read more

Fresh Dental - Love the decor in the waiting room! - General Dentistry Near Me - Chicago, Illinois

I am a senior, and I had been going to the same dentist on Michigan Avenue for 35 years. He retired, and I decided to try Fresh Dental, because it is walking distance from my home. I am very pleased. They are professional and pleasant, use the latest technology, and "get it" about my need for 4 cleanings a year. I also think that their fees are reasonable. I have started taking my 95-year-old mother to Fresh Dental, too, and she is happy with them. read more

This review is for the administrative staff. On 1/3, I contacted them to make an appointment as a new patient. I was scheduled for 1/11. On 1/10, I made the decision to move all my doctor appointments (regular doctor, eye doctor, dentist) to February since Covid cases were so high and I had concerns as someone who is at risk for severe symptoms. They said no problem...however, whomever made the appointment, scheduled it for 1/25 after I said 2/14 works. They corrected the mistake and I was scheduled for 2/14. Fast forward to today, 2/14. The past couple days the heat in my apartment had been a bit weird. Temps had been very cold in the 20s/teens/single digits. This resulted in headaches, bloody nose, and vertigo due to the cold dry air in my apartment. I thought I'd be okay going to the appointment but nearly fell down from the vertigo when i went to shower. I then called Fresh Dental to reschedule because I felt that I couldnt safely get to the appointment. The first person I talked to (Cynthia?) questioned why I couldnt come in. I explained what was going on and her attitude about it was just...rude. "I mean...youve had the problem for a couple days...". EXCUSE ME? Saturdays they close at 2pm. Sundays theyre closed. I thought Id be okay to make the appointment. I was really apologetic about asking to reschedule...then Cynthia put me on hold. So Amy comes on with the most condescending tone and a scripted response of "i sympathize with your situation but this is the third time youve rescheduled" etc etc etc. Um what? It was the SECOND. I politely explained that Ive rescheduled once because of Covid. She repeated her condescending scripted response, told me to call back on a day I can come in...at that point I ended up hanging up. I never do that but was completely appalled at her tone. I work in customer service and this was just a stupid way to talk to someone. I get they have policies in place and I was even expecting/willing to pay a cancellation fee. I totally get cancelling same day is inconvenient to them. I couldnt help the fact that I have vertigo so bad today that I nearly fell. After I hung up, I checked my email correspondence with them and saw that the second "cancellation" was THEIR fault for scheduling the wrong day. Needless to say, I will not be scheduling with them again. Im glad other people have had positive experiences, but I unfortunately did not. Im not mad, just disappointed in how they talked to me and falsely accused me of cancelling. read more

Fresh dental could be a metaphor for a new type of dental care. I went in for radiographs and a dental cleaning, and can confidently say that the quality of dental care was comprehensive and thorough. Both Patty and Dr. Lee answered my questions thoroughly and gave great feedback throughout the procedures. Additionally, customer service is on point. From the greeting to the farewell, all the staff I interacted with were The most attractive qualities of this establishment has to be its interior design and ambience. Looking around you can tell that every square foot of the lobby was meticulously designed for customer comfort. Adding to the overall experience is the comfortable ambience of the place - with music and friendly artwork. I would highly recommend Fresh Dental for anyone looking for quality care and a refreshing experience. read more

Weren't dental appointments so simple when we were 6 years old? You went in, they cleaned your teeth, and you got a new toothbrush, a sugar free lollipop, and your choice of flavored floss on the way out. Mint or cinnamon...the winner was always cinnamon. Then those teeth fall out and here comes a whole new set that you have to maintain for the next 7 decades and that's when things get real. A pre-holiday root canal and crown weren't in my plans, but here we are. I'd been waffling back and forth over finding a local dentist for a while, so when I saw that Fresh Dental was so close to my home, my gym, and Mariano's, I decided to give them a try. I'm glad that I did. When you have pressing dental issues, a trip to the chair can only be so pleasant. Dr. Lee and her staff were able to get me as close as possible; they are friendly, funny, knowledgeable, meticulous, and quick to explain what they were doing, which is SO important to a person like me who is *whispers* afraid of the dentist. If I can feel this positively after a root canal and crown, we're only on our way up once I'm just there for a cleaning! read more

I have received a few treatments here for 8 months now and I'm confident in the ability and honesty of this husband-and-wife team. The most important criterion for me - both are extremely competent. They are very efficient. Fill a bunch of cavities in less than an hour. Get the prep work for a crown done in under 45 min. They explain why some work needs to be done right away while others could wait and see. Their charges are reasonable. And they provide accurate pre-treatment estimates. Same with the front desk staff and hygienists. They are professional and efficient. That is my kind of dentist office. I could completely trust them and believe that they look out for my best interests. read more

Fresh Dental was the best dentist office I've been to in my life. Every staff member I interacted with was friendly and professional. Parking was easy and nice, the waiting room was comfortable, my services were done quickly and comfortably! All of my questions were answered with patience and kindness. They were super accommodating to my needs and concerns and I'd recommend anyone to give them their mouth. :D read more

I called them in the morning to get last minute appointment to repair a broken retainer, and they were able to get me in the same day. I absolutely loved this place, every one was extremely friendly and helpful, from the receptionist at the front desk to the Orthodontist Dr. that did my dental work. On top of that, a very clean, nice, modern, comfortable office. Very great location as well in Lakeview. Great experience at this dental office! read more

I just had my first appointment at fresh dental. Everyone was so nice, quick and professional. The Doctor will sit down with you go through all your pictures of your teeth to explain whats going on. I have had some pain in my tooth and he took the time to figure out my issue and not just assumed it was from grinding my teeth. He took the time to find out that I had trauma to that tooth and may be experiencing delayed trauma. He let me know what I should expect going forward so I can be prepared. I really appreciated that rather than throwing an expensive mouth guard at me that I may not need. read more

Best dentist ever. Staff is amazing, so polite and caring. Dentist take time to carefully explain. They seem fair. All around really really good people. So happy to have found them. I give them read more

State of the Art, beautiful practice! Perfect location and the staff is absolutely wonderful! Highly recommend!

I can't say enough good things about Fresh Dental by the Broadway Mariano's store. Drs Michelle Lee and Jin Nam and hygienist assistant Bee are so nice, professional and gentle that they changed how I feel about dental visits. In fact, I have referred 6+ people to them, saying they are crazy to go anywhere else! I just had some cap work done and it actually cost less out of pocket than the estimate provided by their Office Mgr Amy. read more

Amazing! All staff members were friendly and professional and the office was very clean and inviting. Mo and Dr. Lee really took the time to get to know me as a new patient and made the trip painless. read more

I had an amazing experience at Fresh Dental! Everyone was extremely nice and welcoming, starting with the women at the front desk as soon as you walk in. Jose, the dental assistant, took the time to explain to me exactly what he was doing before he started doing it which made me feel a lot more comfortable in the chair. Once the dentist came in, he sat down and explained my x-rays to me and steps moving forward. I feel like a lot of dental offices try to rush through your appointment and don't care about you or your oral health at all. This was not the case here. I'm very pleased with this dental office! read more

Honestly the best Dental experience I've ever had. I went in for a check-up, routine cleaning and x-rays. Everything was smooth sailing. Every single person was so friendly and pleasant. Dr. Nam is so knowledgable, thorough and patient. They gave me a gift bag, because it was my first visit. The office is so beautiful and really well designed. After my X-Rays and photos, I was able to see everything up on a flat screen in front of me as the doctor explained. They're just great! Highly recommend. read more

So thankful for Fresh Dental and their ability to fit me in at the most inopportune moment when I had a dental emergency!! They were professional, available on a Saturday, and their dental office is immaculate! I could not be happier and am switching my whole family to this practice. Conveniently located next to Mariano's for grocery shopping afterwards! read more

Great brand new dental clinic! Office is clean and modern. Staff is all very friendly! Still working out some new office kinks, but would definitely recommend. read more

I've had experiences now with both Dr. Nam and Dr. Lee. No dentist visit is exciting and I for sure do not exactly look forward to it, but I feel like I'm in good hands with everyone here. The office as a whole is efficient, very kind, and spend time on the phone or through email answering your questions or making appointments. It's even easy to make appointments through ZocDoc. Dr. Lee and Dr. Nam don't rush you and give you realistic outlooks on any work to be done. I haven't felt pressured into anything. Dr. Nam has even gone out of his way to help me recently, and it's greatly appreciated. So glad I found them. read more

I have had dental work from both doctors, Dr Lee and Dr Nam. This is a well run practice when I could count I them to care for me during a very complicated procedure. Well done docs read more

As someone who is nervous about trying new dentists and had bad experiences in the past, I can't say enough good things about Fresh Dental! Staff is so friendly, parking was convenient and the dentist did the cleaning himself which was new to me. They were thorough and made sure I understood everything in my dental plan moving forward. He even took pictures of my 2 cavaties to show me what they look like! I have really had the fear of getting scammed by dentists (not sure why lol), but at Fresh Dental that is truly not the case. I can honestly say I'm looking forward to going back! read more

I tried fresh dental for the first time this week and had a great experience! Dr Nam was super friendly and did a great job. I will definitely be coming back for all my future cleanings and dental needs. read more

I usually never leave reviews but wanted to thank the wonderful staff at Fresh Dental in some way. I've been putting off my wisdom teeth extraction for a while - my previous dentist had deferred this to an oral surgeon, who advised the procedure under GA and requiring me to take some time off work which was not possible. Dr Lee was very thorough in her evaluation and I felt comfortable with leaving tooth extraction in her capable hands. The procedure itself was surprisingly quick and painless, all helped by the attentive patient manner demonstrated by all of the staff members. Thank you again! read more

Moved to the area and needed new providers. Staff is very friendly and accommodating, and the cleaning was wonderful. Dr. Nam was very thorough with his exam and explaining everything. Very happy with my experience and with my new dentist read more

I chose this office for a routine cleaning based on its convenient location and good reviews and the experience did not disappoint. Dr. Nam was friendly, thorough, and took the time to show and explain to me what he was seeing in my X-rays. As an added bonus, the office is beautiful and very clean. I would highly recommend this practice to someone looking for a new dentist. read more