Probably the worst front desk receptionist experience my wife has delt with! They lie about appointments available with dental hygienist. They lie about amount with billing claim information and if you do not check your claims with insurance then they up charge you. Mike is very condescending. It's unfortunate because she felt so comfortable with suniya. read more

They gave me an out of pocket cost estimate that that was over 300$ off. I understand it's an estimate but missing it by 300$ + is a little ridiculous. They blamed it on insurance because of a root canal treatment that they told me to get before the Crown. They should have accounted for that when they gave me the estimate because they obviously knew it was happening. When I asked them to lower the cost to closer to the estimate they basically told me tough luck and that I didn't respect the Dr's work. I told them they didn't respect my business. I would not recommend them. There are more honest businesses out there and we have choices where we spend our money. read more

I have been going to Dr. Patel for close to 9 years now and I always have a great experience in her office! Dr. Patel herself is very kind, answers all of my questions and cares about what my concerns are. I also had my cleaning done by Cassandra this time and she is amazing! So painless but still extremely thorough. I was very impressed! read more

3 minutes ago NEW Sparrow dental has been incredible towards me. I am getting 2 new veneers. If you do not know this is quite a process. Their new front desk staff, answered every question I have regarding my insurance. I was extremely nervous about the process and her staff was incredibly kind and patient with me. If you want a Dr that goes back to the basics about doing the right thing and caring about their patients. This is the dentist for you. read more

Finding Dr. Patel 5 years ago changed my life! I have bad dental anxiety(like, I shake in the chair) and you will not find a more compassionate team of professionals. They've gone as far as holding my hand and just ooze empathy. I've gotten everything from fillings, to wisdom teeth removal to Invisalign. I even got a crown & even that was a positive experience. Even my mom started coming to this practice & she loves it. The woman complains about everything and can't find any complains about Sparrow. read more

After having been traumatized by a previous dental experience, I was hesitant in finding a new dentist. I went through a few before I found Sparrow Dental. I am so happy I walked in those doors. From the moment you walk in you are treated with the upmost attention and respect. The place is spotless. The staff is so pleasant. Crystal truly helped me with all my fears. Her assistance was so helpful considering I was so nervous. Molly was my hygienist and I can't sing enough praises for her professionalism and calm demeanor. She explained everything to me in a way I could understand. I don't remember getting such a good cleaning in my life. This dental office uses all high tech equipment but does not lack in the human component. By the time the dentist walked in, I felt so calm and receptive... this is how every dental place should make you feel! So grateful and with a clean smile! Sylk read more

I've given this feedback to them and I feel like I need to write this in a review because I'm very disappointed with their lack of availability for services. They only offer appointments Monday through Thursday from 9 to 5, i'm not sure what happened as they used to have some later appointments and at least one Saturday. It makes it impossible for someone who works regular hours to go to them. I always found the technicians them selves to be really nice as well as the dentist, but I feel they are not being very patient centered and that's very disappointing. I will not be going back. read more

Dr. Patel placed my crown incorrectly. This could have resulted in a serious infection. I found out when I changed my dentist (which was because Sparrow Dental was too far from where I lived). As a result, I had to get the crown done again from another dentist. Dr. Patel seems like a nice person but I would not recommend having any dental procedures done from her. I've asked for a refund, and I've received no response for it. read more

Incompetent and rude staff... Tried to book an appointment for a broken tooth through Zocdoc because my regular dentist was out of town on vacation. The office staff called me repeatedly, all day, to verify information they got incorrect, then around the time offices are closing for the day, call me up to tell me that I'm going to have to pay for part of my appointment even though I should be covered according to my dental insurance. I called my dental plan to verify my benefits, called them back, but they were even less competent and even more rude. Now I'd taken off the next day from work, but didn't have any appointment to get my broken tooth fixed. Thanks Sparrow Dental (sarcasm intended)... you almost ruined my day. Luckily I was able to find another office with more competent staff to take care of my tooth-mergency! read more

I ponied up for the Cigna PPO at work this year just so I could get back to a higher tier of dentistry. (I'd been a patient of Sparrow in the past, but then they stopped seeing Cigna HMO patients. D'oh.) Based on a handful of visits, Sparrow is a very well-run business. I've had a filling and a few cleanings and -- as far as I can see, anyway -- they've gone well. (Side note: Molly the hygienist is very good at her job.) Dr. Patel (the original one ... there are now two) has an excellent "chairside manner." One other note: I really like the interior design and attention to detail with decorations, etc. read more

My dentist moved away and brought his staff and patients over to Sparrow Dental. At first, I was ok with the move as the front desk staff was familiar and friendly. But after a few visits, I'm done. The place is like an assembly line, difficult to get an appointment, I have never seen the same hygienist twice (high turnover), on the last visit it didn't feel like my teeth had been cleaned, there is no privacy and they really didn't like it when I complained about being asked very personal medical questions without being in a private space, and they are always trying to sell me one product or another from behind their front desk. They like to do full mouth x-rays more often than other dentists (I felt the need to ask a couple just for kicks) so they are stupid expensive at every-other-visit. I am self-employed and don't have dental insurance which seems to bother them despite the fact that I don't have dental issues - I go in for a cleaning twice a year. What? Cash isn't good enough for you? Honestly, I could go on and on. I'm just done. Edit: And see below the most unprofessional response to a review that I have ever read on Yelp. Totally proves my point about how unprofessional this place is and reinforces my decision to leave. For the record, the medical questions incident didn't happen on my most recent visit, EVERY appointment has been hard to get and I visit during the business day (not during evenings or weekends) regardless of time of year, keep trying to sell me some toothpaste that I don't need. Perhaps their hygienists keep having trouble because I have to stop them to provide them with information that would be in their records if they were doing a good job and taking notes. I am SO happy that I decided to leave this practice and take my business elsewhere!! read more

Dr. Patel is absolutely amazing. She cares deeply for the well being of each patient. She takes her time to talk to you and understand what your concerns are and then crafts a treatment plan that works with you. Her office and all the folks who work there are also 5-Star worthy. I am moving and truly the only healthcare professional(s) I wish I could take with me is Sparrow Dental. If you are hesitant don't be. read more

Amazing experience, great people, great service. I was being seen by Dr. Niketa Patel. I have had challenges with dentist for the past 20 years with my visual impairment and extreme hyper light sensitivity. She uniquely compared to seven other dentists found a way to provide a cavity filling without causing me too much strain/pain. My previous dentist with 25 years of experience was planning to use anesthesia in order to perform the cavity filling. This doctor manage to figure out a way to make this work in just two appointments rather than the six appointments that I had with my previous doctor. It was also a good experience because the staff was very friendly and I enjoyed listening to music while having a cavity filling. Good times! read more

"We'll do everything to make sure you're happy!" was the statement I received from Dr Patel in the beginning. Everything about the entire crown replacement process was the exact opposite of this statement. In fact, each step was frustrating, took WAY too long, and the end result is improperly installed snaggletooth front crowns. From day 1, I never felt like anyone in the office actually cared. No one explained the process or what was happening unless I asked. Almost every appointment I scheduled I had to wait at least 2 weeks, in fact the first one I waited 4 weeks and walked around with a cracked crown during that time. There was no urgency on their end to make this process go any quicker (from initial appointment to final crown install, it was 3+ months). Every time I asked if there was any sooner appointments, the response was "Dr Patel has a lot of patients." After hearing this statement at least 6 times, I realized that Patel only cares about quantity of patients and not the quality of care for the individual. Here is a synopsis of what happened, I will try to be as brief as possible. Early Feburary, it was discovered that an existing front crown had cracked. Called the next day to make appointment to fix, next available appointment was 4 weeks later. Go in for appointment. Fitted for whitening trays, existing crowns removed and replaced with temporary crowns. Was told to call back in 2 weeks once my other teeth were the right color. Called in 2 weeks, was told I need to go to dental lab for color matching. I go to lab within 2 days. 1 week later, Sparrow calls asking if I am happy with the color yet? (really? you didn't make a note that I called last week?) I told them that I already had gone to the lab for matching and that I wanted to make appointment for crown install. Next available appointment was 2 weeks. Morning of my install appointment, Sparrow calls to cancel saying that the teeth received were not color matched. (seriously.) They say teeth will be ready in 3 days and Patel agrees to stay past normal hours to install crowns. Go in at 7pm for install appointment. Crowns are not the correct shape or size, they molded the crowns based on the WRONG TEETH. Then I sit in chair for 2 hours while Patel tries to make the temporary crowns look better? Not sure why this was necessary for temporary crowns. And then 4 days later that temporary crown chips. Another week or two later, the final teeth arrive and I go in for final appointment. At this point, I can sense that her office has decided that I am an unruly patient they cannot wait to get me out of the office. The final teeth are still not correct so Patel sends me directly to the lab to have them make the teeth. That day, I go to lab downtown. And then I sit there like an idiot for 2-3 hours while they redo the teeth. At this point, I am beyond frustrated. Why am I here? Why couldn't Patel have told them how the teeth should look? (oh wait, the lack of communication). At the end, I told the lab guy that I wanted to leave and whatever the teeth were would be fine. He tells me to have Patel use temporary glue and that the teeth could be fixed in 2 days if I wasn't happy. I go back to Patel's office the same day, by now it's about 5pm. I ask her to use temporary glue to install these crowns. She refuses. And then comments that she was surprised that these teeth were what I wanted? Oh, wait, they are NOT what I wanted. By now, the frustration has turned into raw emotion mixed with anger. Frustration that I waited so long for teeth that I am not happy with (despite her claims that I would be) and anger that she permanently cemented them so they cannot be changed!!! The next day, I call their office to ask for my impressions and molds so that I can take them to another office so I can have the teeth redone. Now, about 2 months later, I notice that the left crown seems to have shifted and there is a space along the gumline. There is a dull sensation in the tooth and when I brush my teeth over that area it bleeds. I call Patel's office - since they installed it incorrectly they should fix it, right? The response I get (from the receptionist) is that the tooth shifted since I wasn't wearing a night guard. Um, no. Why didn't the previous crowns that I had for 10 years ever shift? And they also mentioned that since I told them that I was going to another dentist, they deleted my files. Because that's professional. I asked to have Patel call me back, which she did not, because apparently her response to an unhappy client is to ignore them and hope they go away. Which I won't. Moral of the story - if you like to wait weeks or months for appointments and then get impersonal care, this is the office for you. Compassion is not one of the services provided. If you show any emotion or dissatisfaction at the way their office does business, you will be treated like a leper and written off in the most unprofessional way. read more

I visited Sparrow Dental a few days ago for the $60 exam and x-ray deal, and it turned out to be the most pleasant dental appointment I've had yet. The staff was warm and patient (even though I have no dental insurance), and they seem to be sincerely dedicated to providing quality dental care at an affordable price. I usually dread going to the dentist, not just because it involves people putting hands and sharp objects in my mouth, but also because I always leave knowing I can't afford the dental work I need. But the fillings and crown I need will cost me about 30% less here than I had been quoted at other places in the past, and they signed me up for a pretty decent payment plan. Bonus: I didn't take advantage of it this time, but apparently the dental chair has a massage option. read more

Great dentists who is clear and confident, not too quick to jump into dental work and when they do it's reasonably priced and good.

Visited Sparrow Dental for a new patient exam on the recommendation of a friend and wasn't disappointed! I've been apprehensive about switching dentists after seeing the same staff for over 20+ years in my hometown, but Sparrow Dental made the transition easy. Parking at the office was easy thanks to a large shared parking lot, new patient paperwork was available online, staff called to get my insurance verified ahead of the appointment, and the appointment began promptly. I was in and out in less than an hour, including filling out the new paperwork! The office was clean and the bathroom was well-stocked with goods to prepare for your pre-dentist cleaning. The only downside was that the doctor, Dr. Patel, is currently on maternity leave. Staff didn't notify me of this before my visit or when I arrived. I was told by my hygienist right before seeing the woman currently filling in. I would have liked to have been made aware of this ahead of time instead of it being sprung upon me. read more

This place is the place to go for general dentistry. Dr. Patel is great! Her whole staff is so genuine and sympathetic which really makes a difference when it comes to a world as fraught with imagined peril as dentistry. The office is very modern and well appointed and Dr. Patel is so warm and welcoming; she always takes the time to explain the procedure to you in a gentle yet no nonsense manner. One of the kind souls who was assisting Dr Patel noticed how anxious I was about getting filings and offered me a stress ball to knead with my fingers. What a difference that made! Having someplace to focus my anxiety made a world of difference and was much appreciated, and shows how they care for the patient as much as the tooth! Easy location to spot near a Jewel Osco with free parking is a plus. read more

This is hand down the best dentist in Chicago! I used to dread going for my cleanings, but Dr Patel does such a good job that I look forward to it. The decor is so chic and there's water and a Kuring in the waiting room. They even have individual TVs in each room and massage chairs. You can tell that there is a focus on cleanliness by the plastic that they put on the handles of the chairs, remotes for the TV, headrests, etc that are changed after each visit. I have always wanted to get Invisalign, but never really had anyone explain it to me. I always assumed it would be too expensive, but after expressing interest, Sunyia looked and found out that it is partially covered by insurance and the have take Care Credit and flex spending, so it was super affordable. I have found my dentist in Chicago and would recommend Dr Patel to anyone! read more

I didn't have dental insurance until July of this year....after 12-13 years of no insurance, it took me a few months to get the courage to actually make an appointment, and I'm honestly really glad that I made it with Sparrow. They've been amazing, I clearly needed a deep cleaning after such a huge gap between cleaning, and aside from the little pinch of the anesthesia, it was completely painless. Places like Sparrow make me wonder what I was so nervous about in the first place. I needed a lot of fillings after my long absence of dental work, and they worked with me to get everything in before the end of the year so I could maximize my benefits. I just finished my last fillings yesterday and couldn't be happier. I think....and don't quote me on this. I might actually not hate the dentist anymore. Well, at least I don't hate Dr. Shah. :-) read more

I'll write this one on behalf of myself, a shameful patient who at one point kept up with the usual every-6-month routine but lapsed, and my husband (Mr. I've not been to the dentist in 10 years). Together, we had only aided in each other's procrastination... I work in the area and was running errands when I noticed the signage out front and the space looked quite modern and fun (who says that about a dental office, am I right?) so I went home and went to the Google-machine for more information. I was immediately excited when I saw how "technology-saavy" the office was -- make your appointment online? Email us? Well hello there, my fine dental soul mate. Then my concern turned to insurance -- am I going to be able to use our somewhat spotty insurance at this joint? Check. The providers accepted are easily found on the website, which I love. When it's been a shameful 4 years since your last visit, you expect the worst. Thankfully, my previous decent dental hygiene carried me to a happy place where there were only 5 cavities and a magically broken molar. Say whaaat? Yeah, I have no clue how it broke, but the first words out of the dentist's mouth was "Oh, you're gonna need a crown on that baby." Gasp. She knows I'm a queen and wants to give me. a. crown. Le sigh. I made my follow-up appointment for my fillings and crown and while I despise (read: pass out upon glance) needles, I had no idea that she had given me the anesthesia and the entire experience was pain-free. Did you read that? Pain. Free. In fact, I would go so far as to boldly state that it was enjoyable. The team at Sparrow Dental is amazing and made us feel comfortable and relaxed in an environment that may otherwise be terrifying. The modern upgrades, including a coffee K-Cup thing in the lobby (which I thoroughly enjoyed while waiting for my husband to finish his appointment) and televisions throughout the office make it a place where it's easy to breathe, relax, and emerge looking amazing with healthy pearly whites. I recommend this team to anyone without a moment of hesitation. I'm already looking forward to my 6-month cleaning! read more

We live in an era where dentists seek out and suggest services even when the patient is not under care or has nothing specifically going on with their mouths. That is what we experienced with this office. Where is the integrity with medical professionals any longer? It has become VERY hard to find a dentist you can trust to only perform and suggest services which are needed. I say pass on Sparrow and keep looking for an honest dentist. read more

I am SO happy I found Dr. Patel and Sparrow Dental. I had seen my previous dentist for 30 years and loved him and then he retired! When I needed an emergency crown replacement I went to my husband's dentist but wasn't that happy. After A LOT of research, I found Sparrow Dental. The facility is very nice and they use state-of-the-art equipment and techniques. Dr. Patel is caring and talented as is her staff. They take a holistic approach and really care about the health and wellbeing of their patients. I'm amazed every time I walk in that they remember not only my medication changes but other things going on in my life. They treat me like a friend! I also have to commend the talented hygienists. They do a great job. I was especially impressed with Suniya who, at my last visit, discovered and resolved the cause of a mystery pocket caused by some cement left by the emergency crown replacement done by the other dentist. I highly recommend Sparrow Dental. Oh, and as a bonus, there's lots of free parking! read more

I HATE the dentist or anything involving my teeth, but I wish I would have found Dr Patel a lot sooner. I'm getting ready to move out of state and my insurance is changing so I needed to find a dentist and get a cleaning taken care of. I was so nervous to come in but my hygienist (I can't remember her name) was awesome. She calmed me down, made me laugh, and made everything tolerable. I had to break my cleaning into two parts since I was getting a deep cleaning and the hygienist came in two hours before opening time to fit me in. I ended up needing two fillings and Dr Patel told me I had a few other areas that she wanted to keep an eye on but she didn't feel they needed filled. Most dentists fill everything regardless of size. Dr Patel was so good with my fillings I hardly felt the shots. I can not recommend this place enough. Dr Patel and her staff are absolutely amazing!!! You will not go wrong if you go to Sparrow Dental. read more

So like a ton of people, I hate the dentist. Which is why I hadn't been in 7 years prior to my visit to Sparrow Dental. This being said/written, I had the best experience here considering the crazy amount of work I had to have done. 1 - The staff is super friendly. It must be something in the coffee there but even after having to go there for 4 separate appointments, I'm convinced none of them are capable of a bad mood. 2 - Very accommodating. They were able to fit me in when I had a pretty tight schedule. 3 - Painless. I'm not even kidding....I never felt pain once in this office...and that's after having a cleaning and over 7 cavities. If any pain was felt....it was them being in pain at the act of having to stare into my mouth for that long. So... sorry about that. =) Anyway, I 1000000% recommend this dentist. She's great and you will never want to go anywhere else! read more

I went today for my first cleaning and check up since my past dentist moved away and referred his patients to Dr. Patel. I was really impressed. My hygienist was great and I really liked Dr. Patel. The space is clean and bright and is in a strip mall so there is plenty of parking. That was my only complaint about my past dentist, whose office was in a storefront on a busy road with no parking lot and lots of parking restrictions. Seems small but knowing that you will not have to spend time looking for parking makes it less of a task to go to the dentist! The receptionist, Bernie, worked for my old dentist and I always liked her so it was nice to see a familiar face. Based on this first experience I highly recommend Sparrow Dental! read more

I have not had anything too complicated in the way of dental procedures at Sparrow Dental, but I am completely happy with the X-rays and exams I have had. Very skilled/deft hygienists, and a very clean and comfortable environment. I have been going here for about 2 years now and I always have a great experience. I think it's very telling that I am usually singing/humming to myself on the walk home from these dental appointments :-) read more

I can't recommend this office enough. I'm one of those people who are hard to numb but I have had fillings from both Dr. Shah (no longer with the practice) and with Dr. Patel and they both made sure that I was comfortable before and during the procedure. I've never had any problems with the front desk. To me, they offer fair pricing even though my dental insurance is not the best. All of the hygienists have been very friendly as well. If you are looking for a new dentist, definitely check this one out. read more

This dentist office is simply wonderful (and this is coming from someone who really doesn't like going to the dentist). I've been to Sparrow Dental for a cleaning and to get a filling and both experiences were great. Everyone I interacted with was kind, gentle, and welcoming. The hygienists and dentists were also always great at explaining everything they were doing and always checked in to make sure I was comfortable. Highly recommend! read more

I went to Sparrow Dental after having pain in one of my back molars. I made an appointment online for a check-up and cleaning; the staff was very professional, did a though cleaning, and performed a comprehensive exam of all my teeth. I ended up needing a root canal, where again Sparrow was able to help by offering a referral. I went back to Sparrow to have a Crown put on, and again, same quality experience. The staff was super friendly, the Dentist was spot on, and the Dental assistant had a nice touch and good conversation! Thanks Sparrow Dental, I'll be back for my future dental needs! read more

This is my very first review on Yelp. I never take the time to write a review, but feel like I owe it to the people at Sparrow Dental because they are amazing. I have been going to Sparrow Dental for about a year now. They are phenomenal. The office is clean, the staff is especially friendly, and the doctors and hygienists are professional and extremely knowledgeable. Yes, the first time you visit you may have a long cleaning and they may take many x-rays, but compared to other dentists I've seen this put me at ease because I know they are truly looking at everything! The second cleaning I went for was much quicker and a pretty great experience. The doctor even pointed out that in a year I may develop a cavity on a certain tooth, but they wanted to wait and see if it continues to develop itself with routine brushing and flossing before they operated on it. I was so grateful as I've been to dentists before that almost seem to over exaggerate your problems and you wind up going through procedures that you might not necessarily need. Oh yes, and the massive parking lot is a HUGE plus! So try out Sparrow, I'm pretty sure you won't be disappointed. read more

Love the ladies at Sparrow. Clean, efficient, thorough - everything you want in a dentist. My teeth look and feel great. Very open about additional services offered and price, never pushy. Highly recommend. read more

I always have a great experience there. They are very friendly and seem to know what they are doing. I highly recommend them.

Great dental office, the staff is friendly, the facility nice and clean and my dentist is one of the most competent I've ever had. Sparrow Dental was recommended to me after a root canal, the process to get a crown was seamless and I've had no issues since then read more

I visited Dr. Patel and her team on the recommendation of Yelp and could not be more satisfied. The process was easy and they were friendly, personable, knowledgeable, and gentle. Everybody I interacted with there was really great. Dr. Patel made an adjustment to my bite to try to alleviate some pain I'd been having since a visit to a different dentist, and it worked - I'm pain free and it didn't require a re-filling or anything. Awesome. On the non-appointment side, there's plentiful parking since it's in the same complex as a Jewel and an Office Depot. The online system they use for client management is actually really handy, since it has insurance information as well as appointment reminders. All-in-all, Sparrow has been the right choice. read more

Unfortunately this was one of the worst dental experiences I've had. Christina, the Manager, made things even more frustrating while I was asking questions on the way out. Her body language and criticizing responses to my questions were entirely inappropriate. I would not recommend the office to anyone in the neighborhood. They have had some turnover as far as their main dentists are concerned and the better one has left the practice. Today, I was scheduled for a cleaning and an exam. The dentist came in, but did not perform an exam. They said it would be more beneficial to do the exam at a different time 3 months from now with additional services as needed. I have felt this before from this practice- that they were trying to force patients into more appointments for billing purposes- but certainly felt it today more than ever. We will be taking our care elsewhere- primarily because of the lack of patient services and appreciation. read more

The staff is friendly and the office is clean. My issue with Sparrow is with billing. I had a problem in the past where they said something was going to be covered by my insurance and then it wasn't. Most recently, I've had to pay for x-rays that I shouldn't have had to pay for out of pocket. Great that they go above and beyond the standard, but they should ask first or mention that the extras may not be covered rather than assuming that I am able/willing to pay extra for x-rays. My husband and I are in good oral health and there's no reason that they should have cause to do more extensive x-rays. Just a word of caution to ask first about billing before they do anything so that you are prepared for a bill. read more

I have never been to the dentist (I am 23 years old) and just had my first appointment yesterday. Sonya was awesome and honestly I cant wait to continue getting the work done that I need. I really appreciate that they reviewed financial information with me before hand and did not pressure me in any way. She also didnt make me feel that my teeth were in horrible condition, was very patient, and explained literally everything. Loved my goodie bag, and I am excited to start taking care of my teeth! Thank you Sparrow Dental! read more

My hygienist was thoughtful and very concern about my comfort level. I told her I had a very bad experience with my last dentist. I had to have a deep cleaning which is not fun. The pain level was kept at a minimum. The hygienist continue to ask me how my discomfort level was through the whole process. I have to go back so more cleaning and then surgery. the place is extremely clean, hi-tech and compassionate. I would recomment anyone who just does not who to choose. I live in Hyde Park but travel there do to my co-workers recommendation. I had never seen T.V in the room before. I love the cool purple glasses you can wear. read more

Been on the hunt for a new dentist in Chicago that measured up to my dentist I used to see in the far suburbs. Think I found one! Very clean, welcoming place. My hygienist (Sonja?) was wonderful- was very focused on doing a thorough cleaning while making sure I was comfortable the entire time. My teeth honestly haven't looked this good post-dentist in a long, long time. Will be returning! read more