Awesome place, my teeth look amazing and the staff were so nice. Love the new dentist

When I starting going to this dentist several years ago I was pretty impressed with them. My then gf (now wife) had recommended them from having them in the past. She had moved from the area, and then moved back and became a patient again. However, both of us feel that the experience from an insurance and business point of view has seriously deteriorated. My wife had a bad experience with a hygienist and asked not to have her again, which they agreed too, but then kept scheduling her with the same woman, which my wife had to keep changing. My wife also got sick one day with the flu and had to move the appointment. They were going to charge a $50 change fee. So, she told them, fine, I'll come in and get you guys sick too. They finally relented on the fee. My experience with the dental care is decent, but I also had poor experience with "change fees". I was traveling a lot for work and often have a changing schedule. They wanted to charge me $50 because I had to change an appointment. When I changed dentist's because of this behavior, they extorted the $50 from me, refusing to send my OWN X-rays and records to the next dentist without the $50. The care is probably OK, but do NOT go there if you don't want to be nickled and dimed with customer unfriendly "policies". read more

I've always liked going to the dentist, but I LOVE THIS DENTIST and the whole staff. Everyone is extremely nice. Reception is organized and professional. The hygienists are awesome (shout out to Austin!!!). Dr. Kalensky is kind and explains things well. Other reviews complain about price/unnecessary procedures. This is the most high end dentist I've ever been to and I think they're worth every penny! I've never had such thorough cleanings (another shout out to Austin!). I haven't felt like they've pushed anything on me. Everything is explained with radiographs to back it up. This place is wonderful. Try it out, you won't be disappointed! read more

Dr. Kalensky and his entire staff are the greatest! Kalensky has been my dentist for a good part of my adult life, and he is THE BEST! I had some pain in my mouth where a wisdom tooth had been (had them removed years ago). It wasn't a pain I had ever had before and hoped it would go away. It didn't...so I finally called Kalensky's office. They had a slot that evening and I took it! So glad I did! Dr. Kalensky found a small piece of bone that was loose and coming out of my gum! After he removed it, in one day, I could feel the difference! A world of difference! More than a dentist!!! A caring, experienced medical professional in my estimation!! Thank you Dr. Kalensky and the whole staff at Big City! read more

I'm sad that I have to score so low for this clinic. I used to be one of the patients at this dental clinic and really liked them at the beginning. All the people working there were friendly and kind. I trusted the doctor and other staff so whenever he said that I had a tooth decay, I got immediate treatments for that. However, I've noticed that since I started going to the dentist, the number of my teeth decays drastically increased. Why? It was so strange to me. When they told me that I had another tooth decay and needed a root canal treatment, I asked them to show me my X-ray, and I took it to another dentist to get another opinion. Then I was told by the new dentist that the tooth is healthy and doesn't need any treatment!! Can you believe that!? As a patient I trusted them, but they messed my teeth just because they wanted more money. I've found similar review to mine, and I highly don't recommend this clinic. Don't get fooled. I'm glad that I don't go there anymore. read more

Three cheers for Kalensky! And the Big City Dental hygenists! And the reception staff! Dental work is no joke. Financially, emotionally, spiritually -- it just isn't anything anyone ever, ever wants to do. But at Big City Dental, I have found that having dental work doesn't have to be as horrible as it was when I was a kid. I've been a patient here for almost six years now, and the people at BCD have always made the dental work process plenty tolerable. I wasn't paid to write this review, either, and I would totally have accepted money if someone had offered. I've only paid half the amount for a new crown and I could use the scratch. I've had veneers done here, fillings, tooth-whitening services, and two crowns, as of this week. All the work has been solid and my teeth look pretty fabulous. Also, this office gets big props from me for having serious integrity. When I went in to have my teeth whitened a couple months before my wedding, the hygenist had me all ready to go and then stopped. The two veneers I have on my front two teeth were going to be significantly darker than the teeth around them after the whitening process was complete. She called in the receptionist and another hygenist and they all looked at the little tooth samples and agreed. She gave me a home whitening kit (for free) and sent me on my way. That was serious money that I *didn't* spend in their office that day, but BCD wasn't going to screw up my wedding day smile for a buck. Nice. As for the really negative review, who knows. Sometimes things go horribly wrong for a person. So far, nothing horrible has ever happened to me at the little dentist's office on Southport Street. read more

I've been a very happy patient of Dr. Kalensky for, gosh, probably 15 years now, when it was called Always There Dental Care. I have never in my life had a better experience with a health-care practice than I do at Big City Dental. It starts with the staff - the ladies doing reception, billing, and appointments are all incredibly (and genuinely) friendly and professional. The hygienists are wonderful. The space is relaxing and comfortable, too. But what's best about this practice is Dr. Kalensky himself. I trust him completely, and always feel like I am in good hands with him. I'm treated like a friend here. I've had a wisdom tooth removed and a crown placed on a damaged tooth, and both went smoothly. The tooth that was crowned has been a bit troublesome - it's just due to the way it cracked, not because of any defect in the cap itself - and the cap has come off several times over the past decade. Every time it has, Dr. Kalensky has reattached it on very short notice and at no charge. THAT is integrity! I really can't think of any way to improve the service I get at Big City Dental. Who would think that going to the dentist could actually be a pleasure? read more

I really like Big City Dental. I have gone here 4 or 5 times and have had two overlays as well as regular cleanings. I switched here from another dentist who pissed me off over bad customer service, so I'm pretty sensitive to that. My girlfriend goes here as well and she in turn was referred by a co-worker of hers. The front desk staff is super friendly. They email to confirm appointments and I've never had to wait more than a couple minutes past an appointment time. For my appointment today, they called me a couple hours before to let me know they had an opening and I could come in early if I wanted. Cleanings have been about as pleasant as they can be. The hygienists have always been super friendly and professional and I've been worked on by 3 of them (fortunately, not at the same time). I get the "you should floss more" talk every time, but it's never a lecture or condescending like I've gotten at some other places. I ended up needing a couple of overlays and they were done by Dr. Gilmor. He explained everything to me and showed me x-rays and explained all my options to me. I think one important thing to note is that there were some issues with my mouth getting numb. Dr. Gilmor listened to my feedback and kept working with me until it was all good. The appointment ended up running long because of the extra time for the anesthesia to take effect, but Dr. Gilmor was cool about it and it never seemed rushed. I'd also like to note that their office is a HUGE pain for me to get to from work (SW suburbs) and medium pain from home, but at this point I wouldn't think of going anywhere else. Frankly, I'm stunned that anyone could have a less than completely satisfactory experience with them. I heartily recommend them. read more

Second visit to Big City and I'm just as happy about it as I was the first time. I went for a cleaning/check up and also to check on a sensitive tooth. Cleaning/Exam - quick, easy, done, no problem. The sensitive tooth happens to have a crown which was put on by a sketchy dentist in the past...the same sketchy dentist who also cut out part of the tooth in front of it since evidently they didn't have a solid grasp on general dentistry. Dr. Gilmore had shown me the picture of my tooth previously and explained that this might cause a problem in the future...and guess what, he was right. So, through no fault of Dr. Gilmore's, I need the crown replaced (since I can't chew on that back tooth right now". What's awesome about Big City is that their price to replace the crown is about $400 less then sketchy dentist (mentioned earlier) and the price to fix the tooth in front of it was VERY reasonable as well. Plus they offer a payment plan. I swear...the service is better X 1000 and more reasonably priced? Plus about 50 steps from my home? No brainer. Highly recommend. A++ read more

I guess I have good parents in that I was always encouraged (ok, maybe forced) to take good care of my teeth and have never had a cavity. You can imagine the shock I was in after I crunched a frozen Snickers bar once and then crunched down again on what felt like a rock. Then the shooting, frozen pain through my ear and the side of my head took over. I called Big City Dental after having changed insurances yet again and was set up for an emergency appointment the same day. My tooth, as it turns out, had a big section of it fractured off from my own doing, and I needed a root canal and a crown. Dr. Gilmor started the same day and completed the root canal and crown at few different appointments over about three weeks. I would think I would be hyper critical having not had any work done before, but the guy seemed really gentle to me. I'd heard bad things about root canals, but none of them turned out to be true. Dr. Gilmor explained everything to me as the procedure went along at a level appropriate for a fellow healthcare provider. It was actually pretty interesting. I've since gone back for regular new patient exam and cleaning appointments, at which everything went well. My fiance had the same great service I enjoyed, albeit sans root canal. I found the staff was very personable and professional. I decided to write this review after I read the post by Laura B. That's definitely not what went down for me--I simply don't buy it. I looked at her other reviews, and her review for Big City Dental seems to fit her profile. I am grateful for the pleasant experience I had over something that made me sweat just thinking about it, and I don't think her review is truthful. I work with doctor offices every day and know how they operate and how patients are. There are a _ton_ of dentists in Chicago, and if this place treated even a few patients like Laura B. claims to have been treated, the office would have gone out of business 10 years ago. On that note, I will continue to trust Big City Dental for my dental care and for that of my family. Yeah, frozen Snickers bars probably aren't the thing to eat, but I guess I shouldn't chew ice, either. At least these guys are here to put me back together! My $.02. read more

Stacy contacted me with great news yesterday - our dental insurance provider just sent two checks to BCD that she will send to us! Stacy and the BCD team were clear about what was going to be needed, what was covered and helped us understand when the reimbursement would arrive. I am grateful that we could take care of so many procedures for both of us with complex primary and secondary coverage for Albert. This great news validates the trust we have in Dr. Kalensky and his team. Stacy goes above and beyond in communicating with us about our appointments and our account status. We appreciate the high quality and friendly providers and staff at BCD. We look forward to a healthy new year thanks to their great work. read more

I can not say enough good things about Dr. Kalensky. I was a patient here 16 years (15 y/o when I started) and due to insurance, I am no longer able to see his group. His hygienists are all great (oddly gentle) and his front desk staff were more than helpful in transitioning me to my new practice (even when they knew I was leaving). Having had a good amount of dental work in the past, it all turned out great! read more

Sadly, after close to twenty years, it's time for us to find a new dentist. My husband and I have become weary of being made to feel bad by hygienists asking the how often do you floss/rinse/brush question as if they are speaking to naughty schoolchildren. With any luck, we'll find an office that feels less condescending. read more

I've gone to Big City Dental for 15+ years and continued even after moving to the burbs. I've used them for standard cleanings, filling replacements and gum surgery. I've always felt I received quality clear and was given clear, detailed information to help me understand care options and feel comfortable with my decisions. The staff is always professional, friendly and caring. Highly recommend. read more

I have been going to this dentist for 19 years. I have slowly been losing my trust in the practice as they have had a change in staff in the past 6 years. The dentist hasn't left but there is a new hygienist and as someone else mentioned she treats you like you are 5 years old who doesn't know any better. That and losing my trust with what is being told I need to have done I am done with this dentist and moving forward. It is sad since I've been going here since I was a teenager. read more

My dental experience here was awful. Upon my first visit I went in for a cleaning and came out without the cleaning but had to have two fillings done as Dr. Gilmore had chipped my tooth during the initial exam. Would not recommend this dentist at all. read more

I've been a patient of Dr Kalensky since the 90's, when they were Always There Dental Care. I've faithfully followed them around Southport to their current lovely location. Dr. Steve and the staff are the epitome of professional! They have a great way to inject a little humor into each visit, making each visit easy, comfortable and fun. The front desk staff is great - even though there are a few new faces, the overall experience is the same, which is a huge testament to how Dr. Kalensky and the other dentists operate their practice. I love that while they have become really hi-tech, they still answer the phone in person, and make you feel like you're the only patient there. I used to live around the corner, and now that I live in the suburbs, I still make my visit to the old neighbor to visit Big City Dental. read more

5 star experience in every way, starting with the initial phone call. Everyone is extremely friendly, helpful and professional. Right before my appointment I drove into a classic Chicago pothole so big I couldn't get my front tire out. I had to deal with calling roadside assistance and coordinating their arrival but still wanted to keep my appointment. Everyone was very understanding and we just carried on with the exam and when the auto people arrived I stepped out to take care of it. Lisa, the dental assistant, even told me she was even thinking maybe they could just help push my car out if it wasn't too bad. So nice! Dr. Kalensky is great, he explained everything thoroughly and is really warm and friendly. Highly recommend! read more

Absolutely the best dentist. Bar none. I have alway used Dr. Kalensky. This may sound a little gay, but he has great hands. You can tell he has great dental skills. Like a great basketball player, that velvet touch. Does great work. He had to reconstruct a tooth, and when he was done i could not tell which tooth he worked on. smooth as silk process. Been going to them for over 10 years now. Hard to believe. Over the years i have moved around chi-town and have tried dentists that were closer. they just were not as good. i thought this is nuts. go back to the pro. When dealing with your teeth, you want the best. Best dentist, best people, nice atmosphere. Super clean. Overall everything done top shelf. Agree with the pricing. I have no dental insurance and feel they always charge me a fair rate. For the level of service, no complaints on price. If you have any concerns, ask them. They will be up front with you and work with you. http://bigcitydental.com/big-city-dentists.html - if you want to meet them. If you live in chicago this is the dentist to go to. p.s. up the street, past music box is the best bakery. do not know the name, cupcakes rock. probably why i keep going to the dentist. :) read more

I've been a Big City patient since they were Always There Dental Care. Dr. Kalensky is the very best. The place is immaculate, all the equipment new and shiny. The staff is great, friendly helpful, knowledgeable. I've had everything from routine cleanings, new fillings, replacement fillings, crowns and Invisalign. I never used to like my tetth, now I actually smile with my mouth open! read more

Big City Dental was friendly, professional, and very quick. I was seen immediately, and everyone I came across was very nice. I went in for an x-ray and they gave me a great recommendation for an oral surgeon. I was a first time patient but I will definitely make Big City Dental my primary dentist. Thank you! read more

Been coming to Big City Dental for . . . 13 years? LOVE Carmen, Michelle, Dr. Gilmore and everyone else.

I could not ask for a better office, staff and experience. My whole family has been coming here for years and I have referred them to many friends and clients. Absolutely fantastic! read more

Wait..Wait..Wait. This is going to be a long review!! I went to this dentist as a referral from my mom. This was a wrong move because the office is just out to obtain a very expensive non-deserving pay day. My mother spoke with the office manager, who informed my mother that she had contacted the insurance company to verify the treatment that I would receive and also to verify the payment the insurance company would make on my behalf to this office. The procedure was done and we paid the over thousand dollar bill that was presented to us. The office manager told us we should receive a check from the insurance company, because she verified that the insurance company would cover 80% of the procedure. Well, think again!!! The insurance company denied the claim.. After much investigation and a very time consuming ordeal without any help from this office, the insurance company informed us that they never received any treatments plans or request for preauthorization from this office. We called the office several times. The office manager was very rude and just hung up in my face. She said before she hung up that she wasn't the office manager at the time and the old office manager "did not do her job, that is why she doesn't work here anymore". I called the office again later in the week and asked for the dentist Steven Kalensky to call me concerning this matter because we had no one else to talk to to resolve this matter. He never called the situation to this date has never been addressed nor rectified. I would suggest that anyone visiting this office do their homework. As others Yelpers have informed us as to this office ability to hire and maintain qualified managerial staff. The office will also over charge you and when you alarm them about this problem they will act as if they did not know that your account had a credit balance. In all fairness since the office experience so many new people, the new employees probably was not aware of the credit. I would also tell fellow Yelpers to find a dental office that accepts their insurance and subtract the work performed from the payment. Why does this office insists on accepting insurance on the false pretense that they have asked for preauthorization for services. There is no excuse for this!! The only thought that comes to my mind is greed and thirst towards their patients. This type of dental office should be avoided at all cost!! read more

Dr. Michelle Knabe is absolutely wonderful! She makes her patients feel like she truly cares; she has personally done each of my cleanings, and always takes the time to answer my questions. I find myself looking forward to my dentist appointments now. Thanks, Dr. Knabe! read more

They will make you pay right after you get done with the procedure. If you aren't in network, you are now stuck with the full bill. If they say they cover your insurance double check. They have no problem saying "We take all insurance" without checking if they take your plan. By charging you upfront instead of having the bill go through insurance, they assume that some people are getting procedures done without insurance backing it and are fine with that. read more

Another happy patient of 15+ years. The front desk is very efficient and the office makes use of current technology, such as confirming appointments by email, or making appointments with the hygienist at the end of the visit rather than at the desk during checkout. I am always impressed that they know who I am and remember details about my personal life - you're a person here, not just a patient. I am not sure ANY dentist or hygienist will necessarily tell you what you want to hear. Yes, they will encourage you to take care of your teeth, but that is why we are visiting the dentist, yes? Would we expect a nutritionist to tell us to eat doughnuts? I did have one hygienist (once! In 15 years! and it was in the Spring of 2012, when the other reviews mentioning this were written, too) with the more punitive vibe I noticed in the other reviews, and I actually was tempted to leave the practice, but I notice she is no longer there. The dentists themselves have a terrific bedside manner, and I decided this was the most important factor. Any practice might have a blip in staffing, but they seem to have taken care of it. My hygienist is usually Alice and she is charming as well as gentle but thorough. I continue to drive into the city to visit Big City Dental, even now that I have left for the suburbs. So interesting to read here on Yelp that many others do, as well! read more

First visit to Big City Dental and it was fantastic. I had an impacted wisdom tooth causing a lot of pain. They were able to get me in with just a few hours notice, diagnose the issue and referred me to surgery. Dr. Kalensky and everyone else were very friendly and in no way condescending or lecturing, unlike my previous dentists. I intend to continue visiting Big City Dental for my future checkups and procedures. read more

Really disappointed in this place. I had been seeing the same dentist for 25 years before I moved to Lakeview. I decided to try Big City Dental because it was close and had good yelp reviews. At my first appointment I was told that almost every filling in my mouth had to be replaced (that would be 9 out of 10 individual fillings), and the dentist acted like it was really serious....he even listed a few of these fillings as probably requiring crowns on the treatment plan. I had seen my previous dentist 6 months prior and had been told everything looked good. These are fillings that were accumulated over the course of my entire childhood....how could everything have gone bad in half a year, when nothing else has changed? Plus, I had no pain or discomfort whatsoever. I had Big City send the x-rays to my previous dentist who emailed me back simply saying, "I would find a different dentist." Thing is, they didn't even give me a regular cleaning at that first appointment! I felt really pressured into getting a procedure I had never heard of before at this first appointment called a 'debridement cleaning' and had to make a follow-up appointment just to get a routine tooth cleaning (well, in addition to discussing the extensive treatment plan the dentist had devised for my teeth). When I told my previous dentist that Big City had done a debridement on me, he said he couldn't believe I would require it considering I'd always had regular tooth cleanings (apparently this procedure is commonly prescribed for those who haven't seen a dentist in awhile, resulting in excessive buildup plaque and tartar buildup). At the 2nd visit, I was given the cleaning I had originally come for and we went over the treatment plan. I felt so uncomfortable going forward with it considering my old dentist's advice and the overall bad feeling I got from the place that I ended up never going back to Big City to get any of the work done. Fast forward 6 months later, I scheduled my next cleaning with nearby Smile On, where all I was told I needed to get done was 2 cavity fillings and 1 restoration of an old silver filling....certainly no crowns. Oh but guess what, due to Big City's debridement cleaning and 2nd 'consultation' visit with me, my insurance wouldn't cover my cleaning at Smile On, even though it was only the 2nd tooth cleaning I'd had that year. Apparently the debridement somehow counts towards your annual 2 cleanings allotment. Of course at the time I asked if it was covered by my insurance, and was told yes, but how was I supposed to know it would prevent me from getting a different type of cleaning covered later on? And Big City certainly didn't volunteer that information. So thanks for nothing, Big City Dental! Please don't go here, they just want your money, and will present themselves as being extremely 'proactive' (i.e. unnecessarily, expensively aggressive) in order to cover that up. read more

After reading my review Big City agreed to refund the full cost of my root canal.

This place is getting 2 stars instead of none because the service and experience was great. It's too bad that reception was horrible. I have standard dental insurance that covers 2 cleanings and a check up a year. When I came in to Big City, I was a walk in and talked with reception to make a first time appointment. I gave her my dental card, she took down my information and said I was good to go for my next appointment. Me, thinking that everything is fine, have my appointment which was wonderful, and when I get back to the front am made to pay for everything in full up front. I was appalled and looked at her with a funny look. Isn't the point of having insurance so you DON'T have to pay in full up front? So I transfer money, pay the place and make my next appointment. I walked away confused and not feeling great that my reimbursement check won't come for another 3 to 4 weeks. Weeks later, I find out that this dentist is actually out of my network. I immediately called them and canceled all future appointments I had. I should have checked before going in, but I find it highly unethical and in horrible taste to not inform a new client that this dentist is, in fact, out of network and that I will not be covered fully for these procedures. Dentist practice is getting more and more of a bad reputation for scamming consumers because of places like this. read more

Fantastic staff! I have been to a few different dentist's in the last 40 years. Dr. Kalensky is the best!

I have been a patient at Big City Dental for about 15 years now. I have had experience with other dental offices which fail in comparison to this one. Dr. Kalensky and his staff are fabulous. The office is immaculate, the visits are painless, and I never have to wait when I arrive. Alice and Kristin seem to greet everyone by name (from what I observe) and always go out of their way to be extra helpful. Lisa who works with Dr. Kalensky is very patient with me and very gentle. Dr. Kalensky always takes his time to explain what he is going to do and he certainly has a magic touch. The hygienists are very friendly and my teeth feel great after getting a cleaning. Out of any doctors offices that I have visited this one by far exceeds all expectations. I would never think of going anywhere else and I highly recommend them. read more

Big City Dental is the best dental office I have ever been to (and I've, unfortunately, been to many dentists). The front office staff, Jackie (the manager) and Tiffany, go out of their way to be helpful, answer questions, and communicate messages with the doctors. They are wonderful. Dr. Kalensky has a great bedside manner, and I feel like his diagnoses are on target. Dr. Gluck the endodontist is also wonderful. I highly recommend this practice. read more

- just had my first visit with Dr Knabe yesterday...outstanding!! The entire team were friendly, helpful and made me feel extremely comfortable. I am thrilled to have found Big City Dental and will now be a patient for life! read more

Usually I disregard one star ratings because they are just angry people who suck but do not disregard this review. I hadn't gone to the dentist for 2 years so when I scheduled this appointment I wanted a cleaning and a review and I realized x-rays were coming as well. I ended up paying $190 out of my pocket because they do not bill insurances, had the most painful x-rays of my life because this woman had obviously been off for a while on leave and was distracted being back, she cut my gums worse than the dentist did. My dentist was kind, I was trying to remain optimistic that point, he did some weird poke test on my gums that took 10 minutes to poke them and shout numbers to the hygienist, very confusing. Keep in mind they hadn't cleaned my teeth or anything at this point already!!! After the bleed/poke test he just says my gums look good, confusing! Then he shows me that he thinks I have a cavity on an x-ray that I can barely make out, then thanks me for coming and hopes he sees me again. More confusion as I walk back to the front desk without so much as a free toothbrush or let alone a TOOTH CLEANING! No one told me before I went what would happen, they charged ME $190 for nothing but some painful x-rays and charge you just to keep you coming back for more pointless appointments. I will not be going back here! After my tears were gone and I tried to call them today I realized their offices are closed at 2:30 on Fridays, so convenient. After I take care of all the paper work myself to get reimbursed for my $190 payment I am taking my x-rays and going some where else. I do not recommend Big City Dental. read more

I was in need of a new dentist and decided to try Big City Dental after reading all of the great reviews on Yelp. After going there myself I'm kind of surprised that they have so many happy patients. After my "new patient consultation" (where they don't even clean your teeth???) Dr. Gilmore told me I had over 10 cavities that needed to be filled. As someone who has always gone to the dentist twice a year, actually flosses, and has only ever had one other cavity I was definitely surprised. They tried to convince me to schedule my fillings right away saying that if I waited the prices could go up, but I decided to wait...and I'm happy that I did. I ended up getting a 2nd and 3rd opinion at two completely separate dentist offices and both of those dentists told me that I only had 1 cavity. They also both seemed concerned that someone had recommended a filling for multiple perfectly health teeth. After my experience I would definitely be wary about going to Big City Dental. read more

First off, I have never written a Yelp review, but I felt compelled to do so for this Dental office. My insurance plan changed suddenly, so I had to search for something close to my home. I chose this location based on close proximity. Boy did I luck out! I had my initial cleaning with them and it was the most thorough checkup I have had in my entire life. I left feeling like my oral health was a true priority and that the staff really cared about me personally. I had to return to have a cavity replaced (an issue from a prior Dental office) and they conveniently booked me over the lunch hour and I was out within 45 minutes. The staff actually thanked me for coming in (I am a working mom of 2) and Dr. Knabe was engaging and super attentive through the entire process. What really knocked my socks off was that 24 hours post my procedure, I received a call directly from Dr. Knabe checking in on me from her personal cell. How amazing is that? 5 stars+ for this place! read more

I hate giving them 1 star because prior to this they have always been excellent! In 2008 I started teaching and had great insurance (BCBS) I called Big City Dental and asked if they took my insurance. I was told yes and made an appointment immediately. I went in for the yearly stuff and was talked into having all my fillings replaced. After having lots of work done I was then informed that they don't take my insurance after all. I was sent a bill for around 800.00 (the balance that the insurance was supposed to pay). I sent a letter stating that I did not think I should have to pay. If they did not take my insurance I would have went somewhere else. I even offered to split the balance but I never heard anything. Now today, two years later, I get a phone call, " Hi I have been trying to reach you for along time about your balance" Huh? I have not moved, my number is the same...When I stated that I did not think I should be held responsible because she told me she took my insurance she said, "that is not true and threatened to send it to a collection agency and hung up". HUH???? Isn't that f the definition of fraud? read more