Customer service was excellent. Their staff bent over backwards to ensure I had a great fit. Since I don't wear tuxes every day, I wasn't exactly well-versed in applying the extras that come with it. They patiently showed me how to wear those items and I ended up going to my event looking like a male model in a magazine ad (albeit a male model for a Viagra ad!) read more

I went with my husband to get him a tux and the staff is beyond friendly and helpful. They took great care of him and made sure he got exactly what he wanted. The whole staff is great but Brett sure made the difference. We are definitely coming back and will be loyal customers from here on out! Really recommend this place! read more

I went to the Friar Tux Shop in Vista for my wedding and had a great experience. I don't wear a lot of suits and they were very helpful with picking out a style for me and my groomsmen. They kept in contact with me the whole time and made sure we stayed on schedule with all fittings and pick ups. I would definitely recommend them to a friend. read more

This review is for their customer service! I want to start by thanking Brett for his dedicated time with us!!! He officially won us over. We had previously gone to a different tuxedo shops, but were never really sold. After going to the escondido we decided to give this company another try in vista and Brett was very professional and welcomed my fiance and myself in. From the start he started to put his ideas with ours and got my fiances groom tux coordinate well as for the groomsmen. He took the time to undress the mannequins and make every detail possible for our tuxedos. I can't thank him and everyone today (a girl & a newbie) for their time. Thank you read more

Was in last week for a tux fitting for my 13 yo son. The staff was awesome. They put him at ease and got him past his anxiety so quickly. They are quick and courteous and made the entire process pleasant and painless. Keep up the great work! read more

Update 6/3/17 We stopped in on 5/31 to pick up our son's tux. The young man that helped us the first time was also there to help my son try everything on and make sure the fit was right. It was perfect! Thank you for making him look amazing for his prom today! We brought our son in last week to rent a tux for his senior prom. This is our 2nd experience renting formal wear here. My husband and son have rented here before. That experience was excellent. The young man that assisted us this time was helpful and offered suggestions to assist my son with his choices. I'm sure he will look fabulous for prom this weekend! read more

Came wo appointment for a fitting. Crowded, asked to come back. Came back, selection of tux and fitting was a no brainer. Picked up tux and everything was there and was fitted correctly. Wearing was simple. Return was simple. What more do you need? read more

I am so impressed and really, just touched by the exemplary customer service by the Manager at this location of Friar Tux (Oceanside/Vista CA) Let me start by saying, I was a little worried when my lesbian daughter, who's going to her Sr. Prom, told me she wants a really nice tuxedo for Prom. She's a senior and she's such an incredible person: My daughter makes sandwiches early Sunday mornings to feed Oceanside's homeless. She has a 4.2 gpa; is an accelerated athlete and leads a cultural dance group at her school, in Vista, among other clubs she has spearheaded on her own! I am so proud of my daughter, because she truly is special, for just the person she is! My concern as a mother is, how will other people treat her, so when we entered into Friar Tux, my antennas were up, so to speak. We were greeted by all 3 staff members there. I have been in sales/customer service for more than 30 yrs, so to see the way the Manager of this location was juggling, directing, at the same time he was providing excellent customer service to my daughter. He was exceptional at making her feel comfortable during her fitting and he offered great suggestions, applying his knowledge in tuxedos. We picked up my daughter's tuxedo this afternoon, for Prom this Saturday- She tried it on for the family when we got home... We all cried... and we cried. I wish I could do so much more than just a Yelp review for the Manager at Friar Tux in Oceanside/Vista. With all my heart, THANK YOU for being an incredible human being... THANK YOU! read more

A tux is a tux and I don't think you guys differ very much from other rental shops. I must say though that I will be a loyal customer of the Vista location. When my vest size was too large due a mix up, the manager of the store was there. He not only reassured me that it would be corrected but told me to call the shop the next day and he personally would take care of it. Needless to say, the problem was resolved and I did not need to call him. I think the problems are bound to occur in this industry but the reassurance and customer service I received was unique and priceless. I will continue to use you for tux rentals and specifically the Vista location. Please give my thanks to the store manager and his team for such a great experience that could have been such a negative one. Regards, David read more

My fiancé and I came here to find his suit for our wedding and the process couldn't have been more pleasant and easy thanks to Brett. Something that could have been stressful was made so simple! We walked in not knowing anything about what we wanted, and walked out less than an hour later with a full suit, tie, and everything we needed. Brett in particular was extremely efficient and detail oriented, thinking of things that we didn't even know we needed. Overall, the experience was a great one and I'd recommend this location to anyone looking for a hassle free one-stop-shop! read more

Brett & Santiago are OUTSTANDING individuals and when paired together they were a great team. As first time customers who were just looking, we will finalize our purchase very soon! As they answered every question possible, it was nice that they knew what would fit my body! I have ONLY INCREDIBLE THINGS ABOUT THIS PLACE!!! ***GREAT QUALITY +STYLE +pRICE***** read more

Just walked out of Friar Tux. I went in having no idea what color or style of suit I wanted, honestly thought I was going to accomplish nothing. Julian helped me every step of the way. It would've made it easier for him if I were to have had an idea of what I wanted so I highly recommend knowing before you arrive what your goal is to help them help you. Regardless, Julian did an amazing job and I walked out with a complete outfit purchase. It look less than an hour even with a few other walk in guests during my visit. Highly recommend this place and Julian! Thanks for the help man. read more

Top notch service! My fiancé and I went in to get fitted for my suit for the wedding and the associate helping us, who turned out to be the manager(Cesar) was friendly, polite and worked with us on anything we needed. He also did an amazing job at balancing his attention to all the clientele that were in the store. We arrived when they opened and he had a few customers to handle but he did a great job and was able to start all of our requests and then come back to us once the people in front of us were done. I will no doubt recommend friends and family to this friar tux and to seek out Cesar for assistance. Thanks for all your help Cesar it was greatly appreciated!! read more

My tux looks great! Friendly people, they got the fit just right.

Overpriced horrible customer service. You can buy a suit for the price they're trying to rent these suits for. Go to Men's Wearhouse or any suit and Tux dealer and you will get a much better deal and you'll be able to keep it. Management was very very rude I will never be returning to Friar Tux Shop again and I recommend that no one else should come here. When they try to tell you that you look better in something it's because they make more money off of you when they rent you and item that costs more than it is worth read more

This place was great for a first time prom experience. The whole staff went out of their way to make my son feel comfortable and the manager, Brett, is a strong leader who knows how to get the best efforts from his team! Kudos guys! Thanks again for all the help! read more

We recently had to rent a tux for my 16 year old son for a charity event. Marissa, the manager was GREAT! She was friendly, professional, and was genuinely interested in making sure we had a positive experience. She was also excellent putting my son at ease as this was his first experience with getting fitted. The tux looked great. I will ALWAYS recommend to my friends/ family to go see Marissa. I am glad we found her before my son's upcoming proms and special events. I will be loyal customer of Friar Tux! read more

Two hours to pick up a tux? Absolutely ridiculous Did they not realize that everyone is picking up for prom? Do NOT use this store. This is why on line shops will put these guys out of business read more

Everything was of high quality and fit very well. The staff (Marissa and Edwin) were VERY helpful, patient and courteous. This was my daughter's wedding and first time we have gone to Friar Tux. The service was stellar and so was the staff. Thank you! Dan Linge read more

Manager was HORRIBLE! We just left and turned down ordering 5 tuxes due to her complete lack of customer service. An employee who was actually friendly and pleasant, but seemed new, tried to answer our simple questions but kept going to the back to ask his manager. Meanwhile I'm thinking, "Why is this lady letting this person not answer our questions correctly when all she had to do was walk 5 feet to help us??" Men's Warehouse it is. read more

Rented a tux here for the Hubby for a wedding and they have really affordable prices than the Men's Warehouse. The process was easy. The wedding parties information was already in there system so he only needed to get sized. It was really fast and simple. You get sized, pick up 1-2 days before event, and drop off the next day. read more

Tux was picked up on Thursday for prom on Saturday. Unfortunately it arrived without the pants which they stated would be in on Friday. Considering it is a 20 mile round trip and an hour and a half out of our day because we had to again wait in line to pick up the pants we asked the gentleman for a possible consideration for their mistake. His response was " no because it was part of the original fitting" ? So apparently it's common to make 3 trips to pick up a tux? The Original fitting, picking up the tux minus the pants and finally picking up the pants. I mentioned that I would write an appropriate review on yelp reflecting the service of which he said "ok". Updated review May 23, 2017. A prompt response to my concerns along with a personal call from Jay, the district Manager has changed has my impression of Friar Tux considerably. Absolutely care about their customer service. Thank you for reaching out and addressing the problem! Move up from 2 star to 4 star. read more

We went here to rent 3 tuxes for a wedding. Not just any 3 tuxes, but 3 tuxes for my fiance, a 15 year old and a 9 year old boy. There is a special place in karmic heaven for the ladies that work here. They were able to actually find, size, and make relatively happy our two teenage groomsmen. They have every coordinating tie/vest color under the sun. They kept the boys on track and thankfully my wedding will be free of skull/crossbone cuff links, ruffled shirts, and odd top hats. Not that there is anything wrong with those...just not my vision. Plus, we received $40 off of each tux rental by pre-registering with them. read more

Great service. Awesome tux. This is the place to go if you need a tux for any event. Thanks for everything.

This is the second time I have gone through Friar Tux for a rental I have needed and both times got amazing service. I forget the name of the gentleman who helped me find what I was looking for and got me fitted but he made sure everything for perfect and it did. When I returned my suit Jesse was there and he made it super quick and easy. He was very friendly and made the whole process easy. This is where I will get all my rentals and will recommend my friends go there as well!! read more

Outstanding Customer Service. Entire staff was helpful and we were in and out in less than 30 minutes. Prom Tux reserved.

Came here for prom tux rental. The customer service was excellent. Took about 20 minutes to get sizing and order. Pick up was smooth but busy. They forgot to give us the bow tie and vest but we went back for it. Pocket square was missing but they ordered one for next day pickup. Color selection isn't the greatest but the service you get is excellent! Pricing was good too! read more

Anthony helped us initially and remembered our order throughout the process. This was no easy feat since 6 out of 8 suits we were renting were for people who do not live in San Diego. Anthony, along with everyone we encountered on our visits, were extremely helpful, patient, reassuring and knowledgeable about not only the products, but the way they were supposed to fit. In the stress of wedding planning, helpful people and great customer service make a huge difference! We are super grateful for all that Friar Tux helped us with to make our wedding day one we'll never forget! Thank you for all of your help! read more

Friar Tux got the job done, but it was a pain dealing with them from beginning to end. I got married in June and was on the search for tuxes for the men. I went to Men's Warehouse and wasn't crazy with their vest patterns, colors, and overall selection, so I decided to move over to Friar Tux. I was in Escondido running errands, so I popped in their store. Stacy helped me out and was extremely friendly. She even helped me swap out shirts, vests, and ties on the mannequins, which was extremely helpful for me to see the whole ensemble. I ended up setting up the guys attire in Escondido. However, living in Carlsbad, the Vista store was closer to me. Upon going to the Vista store to iron out some additional details, I learned that they can't make the changes in their system. Only the original store I signed up in could. So I could tell them the changes and they would have to call Escondido. I wasn't crazy about this because of the possibility of error. A few days later, I checked their online system that lists everyone in the wedding party and their shirt/vest/tie/coat selections. I noticed an error. Grrr! If I wasn't savvy enough to notice the wrong numbered tie, then someone would have had the wrong tie. This happened at least once more when I went in to add my Grandfather and Godfather to the list of rented tuxes. I picked one vest and they had entered a completely different style. Once again, I found this error. Sounds minor but the vest they were giving me was a completely different shade. At this point, everything is ready to go and all the correct rentals are in their system. My Dad goes to pick up his tux and calls to ask me about the tie he is supposed to have. Somehow he knew I wouldn't have picked the solid black. That's right, I did not. Even though the system said paisley black, they delivered a solid black. Again, not a big deal but it's principle here. I'm glad he didn't get an orange tux delivered, right? This error caused us to want to call the groomsmen and make sure their tuxes were correct, which fortunately they were. The guys looked great in their tuxes on the wedding day, and I was a content bride. Unfortunately, my Husband left his prescription glasses in the coat pocket of his jacket. No one can find his glasses. We've talked to people at the San Gabriel store where we dropped off the tuxes, the main warehouse where all the tuxes are "broken down," pockets checked, and tuxes cleaned, and our home stores (Escondido and Vista) and no one can find them. This was the icing on top. I was really very disappointed with the level of service from Friar Tux. No one could get our order accurate and the Vista store is way understaffed and always seemed busy when we were in there. The two good things I can say about Friar Tux is they allowed us to pick up a day earlier since we were all going to be out of town two days before the wedding, and when I requested to change my Husband's tie, it came in the very next day. Overall, it was not worth the additional selections. read more

Excellent customer service! No need to look elsewhere in North County San Diego. The manager, Marisa is super helpful and seriously on top of things. We ordered a tux and had it with our specific measurements ordered and picked up same day. Bravo! read more

Our wedding was a few weeks ago and we went through Friar Tux for all groosmen. Most were out of town, but the organization and follow-up from the employees made everything so easy!! Every single person that we dealt with here was aces and made us feel so comfortable and important. There was never a single issue, except getting our guys to get their butts in for a fitting... I wanted to give a special thanks to Katie. Her positive attitude and professionalism did not go unnoticed. She went above and beyond for us, and I am so thankful! But every person we had contact with great; a very smiley and knowledgable staff. Thank you!! read more

I read these reviews and called the store manager, Crystal, and expressed my concerns about the reviews on Yelp. She was very pleasant and apologetic and explained to me that the year that was so backed up, was because 4 of the largest schools in N. County had proms on the same night. When we went to the store, she was there and super nice and quick-hint go on a Sunday afternoon, place was dead. My son is there now for his final fitting and says that it is packed. I asked him to be patient and kind as those ladies are dealing with a lot of boys and moms. I'm at work so I hope all does well. I'll let you know. read more

I love this store, highest quality of suits and the customer service was great. For work I practically live in a suit and I always come here cause they have the lastest trend you can get. LOOK FOR MARRISA AND WARREN. read more

Great customer service! In store, the staff was quite friendly and was very willing to help out. When I had to adjust my order a few times, they were very lenient and allowed the changes to go through! read more

Amazing service and quick turn-around from fitting to pick-up. Quality of tuxedo was great! Will be returning to this shop for any occasion requiring a tux! read more

My fiance and I went to Friar Tux in Vista to rent a tux for our wedding. My fiance is a body builder, no suit fit him properly. It was a frustrating situation, and we were going to take our business else were....until we met Brett. He was so acomodating, really new his stuff, and saved the day. We ended up buying a tux. Brett went above and beyond to ensure everything went smooth with our alterations at a different location, and had excellent communication skills. Our best man went throught the same issue, and Brett helped him as well. He REALLY is a wonderful asset to that store, and we could't be more thankful. Our wedding party looked fantastic and we couldnt be happier. Thanks again! read more

The staff was so nice, professional and very accommodating! I had to make a few changes before suit pick up to ensure they guys were dressed exactly how I envisioned for our special day. This team was always so willing to assist and make any updates I wanted. They were awesome! read more

I went in with my fiance to decide on tuxes for our wedding. We had 5 groomsmen that went in to get fitted as well as 4 additional people: ushers and fathers. Every single time that we went in to get people measured they told us the information they had for the colors etc, and they were ALWAYS WRONG!!!!!! I had to have them change the colors or change the style of vest etc at least 4 times and on the day the people started picking up the tuxes it was still wrong!!! Also, most of the guys who had gotten their measurements done by FRIAR tux shop went in to pick up their tuxes only to find that the pants were to small or the shirt to large! They had not magically grown 2 inches overnight! They might have been nice which was their only saving grace, but the fact that they did everything wrong made me extremely mad, and I will never go back again. read more

I called last week about renting a suit for my son for a school dance and discussed what I was looking for with the girl who answered the phone. She told me they had a promotion and that we would be able to rent a suit, shirt, tie, and no vest for $60. I was surprised by that price, so I confirmed with her a few times that that was accurate, and she insisted it was. Come to find out, when we showed up, they had nothing in the store at that price and had no idea what I was talking about. I ended up having to spend over twice what I was quoted on the phone. They were nice enough about it, but I should have been given accurate information when I called so that I could make an informed decision and compare with other places. I feel like I was induced to come into the store with either completely false information or utter incompetence. Please - if you are not confident in your response to an inquiry, put me on hold and get the right answer from someone else. I rented the suit there this time because I was already there and didn't want to traipse all around, but I will not return again. read more

Really late review but I said I would, if you're looking for a tux or any type of suit in general, there's no better selection then here to be honest. I looked at different places but Friar easily had the better looks and materials for the price they offered. Anthony and Brett did an amazing job in helping me out and made sure that the tux I rented looked perfect (and it did). Really chill atmosphere in there too even when it's crowded with all their customers. read more