This particular Fry's is my grocery of choice. It is still fairly new and has a large offering of all kinds of food, housewares, pharmacy, etc. The staff at this location is helpful and friendly. As of late, the produce has been less than good and that is why I am deducting a star. Other than that, the store is very clean and bright. Fry's Marketplace is definitely my favorite of the chains and I will continue to shop there often. Tip: Avoid this store like the plague on the first Wednesday of every month. That is senior discount day and it is extremely crowded. read more

My favorite Fry's location. In addition to a large selection of groceries, there's a little bit of everything else here, like dishes, small kitchen appliances, home decor, clothing, and a fairly large cosmetics department. Customer service is usually pretty good. read more

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Absolutely horrible customer service. I've placed a order for online for pick up. I was notified my pick up was ready for pick up at 6pm. The pick up employee came outside and informed me it would be a 20min wait because they are still picking my order. I told him no problem, I waited in the parking lot until 6:45 nobody came and told me how much longer or any kind of update. Every customer that pulled up way later then me all received their orders before me. I politely asked the employee how much longer he informed me they are short staffed and it will be another 15 min wait. It's now 7:20pm and I have yet received my order or any updates. My wife went inside the store and asked to speak with a manger. Manger (Max) was absolutely no help, telling her there's nothing he can do and he's too busy right now to help her. 7:40pm they bring the order out and tell us "we took off 50$" we asked for what and the employee said for the wait time. We checked all of our grocery's more then 1/2 of our order was missing. After checking the app it said it was out of stock, me and my wife went back inside and found every item that was "out of stock" absolutely worse customer service I've ever experienced. This is not the first time we waited over a hour for our order. We thought it was maybe just a one time thing but nope. This is becoming a ongoing issue. I will never order from this location again read more

I love this Fry's , helpful associates, and great prices. Always a great experience shopping here

Came here to buy alcohol. Had my I.D. ready and I was told I can't buy it. Please someone explain to me why I am 21 and unable to buy alcohol here and was turned away.. hmm won't be coming back I'd rather spend the extra few dollars at BevMo to be treated like an adult. read more

If I could give ZERO stars I would. The deli has an automated kiosk where you place your order and I had total sarcastic jerk at the deli counter tell me to "step away" after my number is called. He tells me to "WAIT" I could have waited in the line and been served 30 minutes faster. read more

Friendly and clean. I had an issue with a Birthday cake order, the manger was very helpful and was quick to fix the problem. On top of making it right he also gave me free ice cream for the party. Great customer service. Also I want to mention the curbside service is very convenient and becoming my favorite. I have 1 issue, sometimes the produce isn't the best quality when I order curbside. They don't pick the freshest options. read more

Fry's Marketplace is a great store to get anything you can think of. Everybody is so helpful with whatever I or anybody else could need. The grocery baggers are also very helpful with the help I need. It would be very hard for me to do all of that work and they need more credit. Every bagger is great but I've never had someone as great as "Joe". He is very fast,kind,helpful and anything you could think of. My groceries were bagged and I was ready to go before I even finished paying. Also, he offered to help me bring the groceries to the car without me even asking. Great service all around!! read more

POOR CUTOMER SERVICE, I'm disabled and evidentially invisible, Amanda the cashier had no problem speaking to my husband and the man behind me and wouldn't even say boo to me?. Really Fry's it's ok for your cashier's to ignore disabled people?. When we got to our car and had time to process what just happen we decide we will shop elsewhere, where people are all treated the same. read more

Very Great Selection all around Gas is a little expensive but that's everywhere great brands and good customer services

So Frys won't give you coins back with your change due to a "coin shortage". Okay, whatever. My dad pays only in cash so earlier they wouldn't give him change and put it on our Frys account. I went to use it while getting gas and I can't use it on gas, only certain products? Sounds like Frys is just trying to make more money off of our community Get it together Frys, you are a big company stop stealing our money!!! Restaurants and other businesses can make change so why can't you?? read more

Not sure what I can really say about a grocery store. This one is bigger than the average store. Cool, all the better.

I love love love this store. It's always clean, everyone is friendly and helpful and I can always find what I need. So much so that I can usually never get out of there for less than $100. They've got a computer for inputting your deli order so that you don't have to wait at the counter. Just enter what you want and they'll get it ready while you shop. Their produce section is usually very good (the only exception has been the sweet potatoes are lacking a bit lately, which is probably because they're not really in season), and the seafood and meat counters always have really fresh stuff. Since it's a Marketplace, there is also a home goods section but I try to stay out of there. I may end up buying the whole store. read more

The store has a great selection, BUT, THE PLASTIC BAGS ARE WORST THAN JUNK, CONTRIBUTING TO ITEMS FALLING THROUGH THE 1 MIL PLASTIC. Or whatever the thickness/thinness. I am reminded of this every time the car is unloaded from the latest grocery shopping trip. read more

This grocery store is massive! They have anything and everything you need. The only downside is on the busy weekends the produce goes extremely quickly. The fish and meat is always a lot fresher than other frys. I love this store! read more

This store has really friendly staff and practically everything you're looking for. Recently, we've started using the Click List for all our grocery shopping. The staff is super friendly and deliveries groceries right to my vehicle. They let me know exactly how the order went and if they were unable to get something on my list. Love this store. read more

Their online pick up service is fast and convenient. Frys saves your regular purchases to your online profile. When you go to build your shopping cart online, it has all of your previously purchased items. read more

This is literally my favorite frys ever. The frys on Gilbert and ocotillo is obviously lit but this frys is still my favorite I'm so attached hahaha read more

Great service! Great neighborhood and area. No paranoid constitutionists walking around with big guns on their hip. Everyone is conscientious and keeps their weapons concealed. Overall a great shopping experience. The Starbucks inside is also good. read more

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Great store. Friendly staff. New lower prices are welcome!! Good produce and meats. Nice flower shop on site and now a Starbucks for the coffee crowd. Convenient gas station out by higley rd read more

the manager crystal is so rude and unprofessional to customers. an older couple in front of us was trying to check out and she raised her voice and asked condescending questions to them as they were trying to pay for their groceries turns out she messed up the payment when they paid with cash and card. then continued to have an attitude with me and my boyfriend while doing and online instacart order. rethink your management frys. this is unacceptable. read more

Their pharmacists are the BEST! Laura, the pharmacist is one of the most compassion professionals I've experienced. She helps me understand my medication for MS and always takes time to hear me. When I have had trouble with medications, she has provided insight for me to discuss with my Neurologist and Pain Doctor. I am so grateful for her. She is incredibly knowledgeable, experienced and KIND. I know the lines are long and the time to fill medicine is sometimes time-consuming and that would be my only concern for recommending. Sometimes I have waited several hours before a script is ready. Kayla, the other pharmacist is very kind. Great place to have my medication filled overall. read more

I'm sure research of sales numbers warranted this store to try something new and put clothing and shoes in this store. Because of it the entire store went through section moves and resets. The proud reveal of the new clothing section is a maze of confusion. Months later, and after scouring the selections and purchasing an item here and there... It's not a fun section and I now just zip past it quickly and on to other things. The natural food section brings me in. A new department head is a great addition to this section! I am writing a thank you to him through the Frys home office. Frys could learn to recognize produce in need of being removed from department. I haven't been able to get purchased produce to last in home storage more than a day or two. ive had issue with just about every type over the past few years. The rotation and frequency of sale must be the problem. It isn't always apparent in the department, but getting home and preparing usually results in much of it being useless. I'm tired of wasting my money on Frys produce. I must say this store at Higley and Chandler Heights has extremely helpful and friendly employees! The cashiers and floor staff always asking if I'm finding everything. Occasionally I've needed extra help, no complaints about the people!!!!!!!! read more

I am an instacart shopper, I had a very large and heavy order to fill. Upon entering the checkout line, Crystal seemed to be not in the greatest of moods, talking down to certain employees. Furthermore, she kept stopping and going elsewhere. This order had alcohol in it again, no alcohol stickers available to the cashier. Anyway, the bagger Maeghan was very friendly with the Caucasian lady in front of us checking out. Making casual conversation with her etc. but when it came to my son and I these ladies were mute. I told the bagger we had similar names and she ignore me and said huh, oh ok. Then the cashier drilled me about the alcohol in the order, as she was aware I am an instacart shopper. She asked my son for ID and I stopped her and asked why this alcohol was not a personal purchase and that he was helping me. After the bagger asked me in a condescending way oh is this one or two orders... after she was finished bagging I thanked her and she ignored me yet again.. delayed response you're welcome in a very low monotone voice. Then Caucasian gentleman behind me got a very different attitude very perky and pleasant. I don't understand why employees are so rude to instacart shoppers, when we are customers too. There are customers who are shopping for their family and still have loaded shopping carts, but when brown skin instacart shoppers show up it's a problem. read more

As far as the grocery section of this store is concerned, it is pretty nice - seems like they might be having trouble adapting to a Kroger plan-o-gram, as items are hard to find and their placement in the store doesn't always make sense. The staff is as courteous as any I've encountered since moving here. Now -about the pharmacy - totally different attitudes and staff doesn't seem aware of what they are doing. I had my prescriptions transferred from Kroger in Ohio - they were good until February 2015. Three of them Fry's refilled and noted "no refills" on the bottles; even though my doctor had approved. They did not have one of my medications and said they had to order it. That was okay with me. This was on a Tuesday and I was told the medication would be available on Friday. I went back on Friday and the pharmacy worker told me that the order had come in but hadn't been unpacked yet. At no time did he offer to go and get it for me. I asked him what the cost was going to be (since I have new insurance) and he said, "$25.00". On Saturday I went back to get it; and the woman pharmacy manager told me a price that was almost 10 times the one I was quoted the day before. I pointed at the young man who had given me that price, and she said, "How would he know?" I pointed out to her that he was looking in the same computer she was. She turned to him and he looked at me and said he had never told me that...now, come on, folks, I didn't pull that price out of thin air. To make a long story short, Walgreen's now has a new customer. Go for groceries but steer clear of the pharmacy if you can...I would have been a bit appeased if someone had apologized and said it was an error - but I was offered no explanation or apology...guess the customer doesn't matter to the pharmacy techs. read more

I've been here 2 or 3 times now 1 hour before closing time. The cashiers close up their registers to leave the selfserve registers open. It is very difficult to check out when you buy large quanities of food here. I do not know of other supermarkets that do this. It seems rude to close up so early. 1 star for eye rolling employees. read more

I completely dig this grocery, well as much as a dude can dig a grocery store. I just happen to always go here because it is so close.

Pharmacy tech was unfriendly and there were no notifications when prescriptions were ready. I waited in front of the counter and was not told when my prescription was ready. I had to go up to the counter 3 times in 45 minutes before it was ready. read more

I like Fry's because they have a good produce section that is usually well stocked. I also like that they have a larger health food section than most grocery stores. They also carry furniture and home goods which are fun to look at. read more

This place is the MECA of good prices and friendly service. A wine bar? I didn't go-but grandma did! :)

Wade, the Assistant Manager, was so helpful today! I was stranded in the grocery store's parking lot with two tired kiddos and needed help. He used his personal phone (as there was no phone book available) to look up numbers and provide recommendations for auto help. Thank you Wade for your kindness, generosity and amazing customer service! Just another reason to shop at my neighborhood Fry's! read more

This store is an absolute disaster. They never have what you need and you have to drive to another store. Don't waste your time and go anywhere else. If I could give it zero stars I would. read more

Absolute terrible service at the pharmacy. Their incompetence grows with every visit. They don't even have the courtesy to call you and tell you when there is an issue with your script. I have complained about the lack of professionalism and customer service to the corporate office but my complaint was brushed off. My advice: find another pharmacy and save yourself the headache. I will NEVER use their pharmacy again. I guess we will be purchasing more of our groceries elsewhere as well. read more

My favorite grocery store! The staff is very friendly and helpful (aside from a couple cashiers I avoid, like red-vest Courtney), the sales are terrific, the interior and exterior are very clean, and the gas points are a nice little bonus. read more

I have been shopping here for a year but it was so poorly stocked tonight I left half a cart in the isle and went to winco. The shelves were bare. read more

Awesome service from all the staffs especially fish/meat department. Great produce, fruits and love the sushi guys. Sushi guys know their customer service. When they didn't have the Unagi I was disappointed. I asked them if they were going to have any they said give us few minutes and they made it fresh for me. Best grocery store and I love the discount I get at their gas station. I just wish they had covered parking that would be soooo awesome!!! read more

Tonight I went into the store with my two children, we used the self checkout. When we went to ring up our two items, like always something did not ring up the posted price. I entered my VIP number however it was still wrong. I called the clerk(Amber) over who I found to be very condescending and rude. She asked me how much the posted amount was and I told her. She said she would need to check that out herself. I followed her back to the area and neither her or I could find ANY signs or prices that confirmed the price it was ringing up. She then said , I'm going to have to go with price it's ringing up as. I asked for a manager. I waited in the aisle for the manager when he arrived he was very nice and he determined that I was Right about the price and he honored it. Here's the problem. Well I was in the back waiting for the manager, Amber decided to Bad mouth me to another employee. Amber stated " if she thought I was going to let her get that for the price she said, seriously she's wrong." She took pride in telling the other employee how she was pleased with herself for giving me attitude??? She ended the conversation with "SERIOUSLY I JUST LOVE PEOPLE" and then rolled her eyes. Well, you may be wondering how I know this information since I was in the back of the store. Unfortunately Amber proceed to have this entire conversation as she belittled and bad mouthed me without the knowledge that my adult children were standing in the self ckeck area and they overheard every rude comment she made about me. I reported her to the Manager but he didn't seem to really care about this girls unprofessionalism. I Hope Amber doesn't treat all her customers this way!!! If she doesn't LIKE people maybe she shouldn't work around them. I believe she needs to retake the Customer Service training!!!! read more

Great store, I do all of my grocery shopping here. The employees are nice and extremely helpful.

We just recently returned from vacation. During our vacation we shopped at several stores from our hometown. We couldn't wait to get back home and shop in Fry's. The store is always clean , well organized and staffed appropriately. I joked with my sister that I can now shop for food, booze, amazing sushi and get a pair of tennis shoes In one place. Thanks Frys's read more

Maybe today wasn't a day to shop here ,I love frys ,here daily , great food choice , I always find it here First stop Starbucks, maybe I should have stop here , the girl today was really not friendly at at , granted she was the only one working , taking orders and making them , but really no smile, no hi , just "what's your order"bam here's your drink , can't remember her name but it did start with "V" Then on to shopping for a few things I needed , last stop deli , one other man there , getting his order , lots of workers chatting , that's all good , then one person from the deli looks right at me and says , did you grab a number , well you might do it , I said really , only me and him ,. She wasn't going to help me unless I had a number , by the look on here face , I walked away ,yes it understand the numbers and I do grab them , but in most cases they don't even follow the numbers and today wasn't like I was going to get list in the shuffle , It must be to close to Thanksgiving for these workers . I think I will stick together one on combs, they go above and beyond to help out .. read more