I have never cried in my car after "eating" at a restaurant before, but there I was in the Gaido's parking lot at 10:15pm after not even being able to eat my meal.
My boyfriend and I made a reservation through OpenTable for 8:15 PM during our Anniversary trip to Galveston for the weekend. We were seated promptly, and everything went downhill quickly. We waited 15 minutes after being seated, until I found the manager and asked why not a single person had came to our table to greet us or even fill up our water cups. He apologized, asked where we were seated and came over to give us water and explain the menu. We told him we had never been to this restaurant before, and we were celebrating our anniversary. He talked up the food, said dessert of our choice would be on the house. 10 minutes later, he returns and takes our food order. So by now we had already been seated for 45 minutes. Our "server" comes over and apologizes about the delay in her taking care of us, but assured us that our entrées would be out shortly. I ordered the $48 Wahoo Fish Special, my boyfriend the fried catfish. Food came out and it looked great. Unfortunately, the rice on my dish was completely undercooked to the point of it being crunchy and inedible. Server is MIA again, we are sitting in a completely empty room with bussers clearing tables and other oblivious servers resetting tables. So once again, I have to get up from my table to find the manager or server to address yet another major issue. 10 minutes later we finally get someone to come to our table, ask what I would like to be done. I ask for the whole dish to be remade, and they say that's not possible because it'll be the same batch of rice. So apparently I am the only person who noticed the undercooked rice and everyone else must have said "Why this rice has such a good crunchy texture! Fantastic"
So they bring me out a new plate, 15-20 later. My boyfriend has already finished his dinner. At this point I was so upset about this experience I had completely lost my appetite and just wanted to leave. We go find the manager again, because not a single person in this restaurant seems to give a damn about our experience. I find him and the server speaking together in a corner and explain that I am severely disappointed, and we are going to leave so if we could just get the check.
He pleaded to us to take the "on the house" dessert, like that was going to fix a single issue that arose during this visit. The audacity to still try and charge us for the food was beyond me, so I left to go sit in the car while my boyfriend paid.
Of course they don't give unsatisfied customers the "comment cards", so I wasn't even able to address the issue directly to someone above the manager who was on duty tonight (9/15/2023)
The cherry on top was checking my email when I left the restaurant to see they cancelled my OpenTable reservation an hour and a half after we had already been seated so I am unable to leave feedback on that platform. We eventually left around 10:15PM, and by that time the only other food options were fast food. So I get to go to bed hungry, on a special day.
Completely, and utterly disgusting service. I have never had such a horrid experience at a restaurant in all of my life. read more