Worst company. Our floor is falling apart after 4 years. The company doesn't adhere to their…read morewarranty policy. Can't contact anyone at the business. Now we are out and need a floor replacement. Buyer beware. Do not use them! In response to Lauren, we have called LL flooring several times and been given several different names to contact with no response and only the run around.

Went here the first time because the bullnose I got for my stairs from Home Depot didn't end up…read morematching. After returning the items, I was a little disheartened calling around so I happened upon lumber liquidators and stopped by. A staff member helped and was able to match the flooring with the bull nose instantly and I ordered what was needed for the stairs. A few days later, I brought my Dad who wanted to see the store and we ended up leaving with some miscellaneous molding that he was planning to use, plus got some tips from another knowledgeable staff member on how to affix the bull nose for the stairs. Great place to go, very helpful and knowledgeable staff

Similar to another poster, I was also told the flooring would arrive in time for our project…read more(within 7-10 days). Each time I would call, the delivery date was delayed more and more. When I tried to speak with associates after purchasing flooring, they were often very dismissive and rude. Customer service is only good until you make the purchase. After that, it was awful. We canceled our order even though they have a huge restocking fee. Didn't feel like getting strung along with false promises.

WORST Store. One of the worst purchasing experiences I've…read morehad. I was promised a 7-10 day delivery timeline, but it's clear this store does not have real inventory and operates on completely unreliable timelines. I waited over 80 days and still did not receive the material. There was no proactive communication, no accountability, and no clear answers on when (or if) the order would be fulfilled. A big part of the issue was the sales rep, James, who repeatedly made commitments and failed to deliver on them. The experience felt misleading and highly unprofessional. If you value your time and money, I would strongly recommend avoiding this store or, at the very least, not relying on any delivery promises they make.

A huge recommendation to Gustavo Guzman and his family. They completed laying LVP, baseboards and…read moresome carpet in our home, while we were living it, no small task. They were very methodical about how they approached it so that we had access to sleeping areas, kitchen, etc., before they left at the end of the day.Their experience was quite evident, I never worried that they were doing sub- par work. They arrived on time, worked together as a team and got it all done ahead of time. We had a moisture problem too that they had to deal with, very tricky but again they are experienced and did what needed to be done. we're happy with how it was laid, no worries about repeating patterns close to eachother. They're great communicators, worked hard, all with smiles and a sense of humor. Allen at the Floor Store was great too. We went in wanting a Cortec product, he also showed us alternative brands that he felt were good too. We never felt pressured to purchase just Cortec. he worked with us for about six months before we finally purchased, we never felt any pressure to hurry up. Matt & Margie W.

Francine is one of the least helpful salespeople I've ever encountered. From the moment we entered…read morethe store, it was difficult to get her attention. Once we connected, we were upfront about our budget, but she repeatedly steered us toward higher priced options and was not transparent about individual product costs. She encouraged us to apply for store credit through Wells Fargo, and I was approved for significantly more than the cost of the flooring we were considering (probably a red flag warning that they will attempt to take you for more than you want to spend). Later that week, she came to our home for a site assessment. While friendly during the visit, she remained vague about installation costs. As she left, she promised to email a detailed quote within a day or two. After a full week with no word, I had to follow up. She responded several hours later with an estimate. The product pricing stayed within what we discussed, but the labor portion was estimated, but listed as "variable," with no fixed amount or not-to-exceed" number. Additionally, she couldn't even guarantee the final cost or confirm they could complete the job. As a contractor myself (in IT), I'm accustomed to providing customers with clear, capped pricing and a promise we will complete the work before they commit, especially on installation work. Its not as if I was hiding anything from her. She had full access to the home for her assessment. If she lacked expertise to properly evaluate the job, they should have sent a more qualified person. This lack of clarity made it impossible to move forward with confidence. After sending the quote, she never followed up and I haven't spoken to her since. Overall, Francine came across as inattentive, inexperienced and unreliable. We ended up purchasing our flooring elsewhere, and based on this experience, I would recommend doing the same.

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

Steve and his team were professional, respectful, and did beautiful work in my home. They replaced…read morethe carpet on my stairway with hardwood, and it looks fantastic. Every detail was carefully attended to, and the team treated my home with great care throughout the project. And they started and finished the job on schedule! Steve is also an excellent communicator. He kept me updated at every stage, so I always knew what was happening and what to expect next. I highly recommend Steve's Hardwood Floors!

Steve's Hardwood Floors did a great job replacing old carpets with new maple floors in 3 rooms…read more Steve and his crew were skillful, dependable, and Steve finished the job quickly, with excellent results. We love our beautiful new floors.

DO NOT USE THESE PEOPLE. They sold me a defective slab. My contractor picked it up and did not…read morenotice the defect. He installed, and I noticed after installation. I asked Liyan to do the right thing and repair or replace. She said "Too bad. Your contractor should have noticed it. It's out of my hands." This place does not stand behind their product.

Liyan was a pleasure to work with. We brought her in late after we had a custom laundry sink…read moreinstalled with cabinets and needed small side countertops. We also required a pantry countertop and small kitchenette countertop. She was very patient with us as we went back and forth to sort out some details she had to work with. Her price was extremely reasonable. The install went exceptionally well and we could not be happier with the end result.

Accidentally left a bad review for this company, meant for Empire Today (they received 1 star from,…read morenot worth the hassle with them) but cannot figure out how to delete the review. So instead, if you have an issue with Empire Today and you're in the sonoma county area, don't leave a bad review for Empire Floors, because they are not the same company. But this company is prompt with their follow up, at the very least, greatly appreciate that!

The owner John is great. He really has great customer service. When I had a concern about the edges…read moreof the real hardwood floors we had refinished, he came right over and looked at and assured me it was normal. It just looked to me like the edges didn't completely get the stain. But I'm very happy with Empire Floors! They made our hardwood floors look flawless and updated. Love the color I chose. Which is aged barrel. It's goes with our "San Francisco Fog" accent wall so well;) literally obsessed! Our home has a modern feel now and the quality of the finish was well worth the 2,400$! If your looking for a great flooring company, look no more, GO HERE! Trust me you'll be happy you did. And I really only write positive reviews. Very seldom do I put a negative review unless the customer services are lacking or disrespectful. See before and after photos belowturned out so pretty!!!

We had a great experience at ProSource of Santa Rosa. They have a large showroom of many types of…read moreflooring, cabinets, etc. We ordered LVP that arrived on time and at a reasonable price. Jeff was awesome to work with. I highly recommend ProSource of Santa Rosa!

Helpful people and in time delivery. I would use them again. Also a great selection of flooring…read moreand stone