I just bought my third and fourth cars with My Carlady, which says it all. I wish My Carlady could…read morehave been there for every car that I ever purchased. Sarah Lee would have stopped me from buying that decrepit Volkswagen Scirocco. Foremost, why wouldn't you want to have a savvy and tireless broker finding the best deals for you in the contiguous United States? For the average person, an automobile is the second most expensive purchase you will ever make, the third most expensive for airplane owners and Russian bride husbands. Truly I cannot say enough about Sarah Lee and Jennifer. They saved me THOUSANDS of dollars from the amazing price I received on my trade-in to the huge discounts on the sticker prices for both cars, not to mention their tax knowledge and savings in having purchased a car (one of the two I bought) that would ultimately end up in Texas. Worried about navigating the car paperwork bureaucracy nightmare? Fret not. Jennifer has your back and will keep you out of the DMV gulag. Sarah Lee apparently knows everyone in the auto business, including the best car shipping companies, and will do what it takes to get you into the right vehicle and delivered to your doorstep. Financing? They'll get you squared away and show you your options. My Carlady will even offer advice if torn between models. She actually laughed when I told her that KIA and Hyundai were on my short list along with Toyota. And who knew that the Jeep Compass has a lower approval rating than Typhoid Fever? If you're going to climb Everest, you need a wise sherpa. And if you want the very best car at the absolute lowest price without getting conned and fleeced by a dealership sales agent, then give My Carlady a call. In fact, you would be foolish not to.

I had just purcased a new vehicle from out of state on the internt and was completely terrified and…read morehow to proceed. A friend of mind had recommended their after service after I had purchased a this vehicle and was dreaded dealing with the DMV. After a quick call they explained to me the documents I needed. I dropped off my paper work on a monday and had my registration, title transfer and tags on Wednesday. It literally took less time than grabbing a couple of Starbucks.. On top of that the service was outstanding. There was a small problem with my paper work and Jennifer actually called me while they were processing the tags and we corrected it with a quick email. Where if I had done it myself it would have meant at least one or two more trips to the DMV not to mention god knows how many headache filled hours. I consider myself a relative frugal person by nature but Ill Im happy to pay for value. Honestly for the amount of time, anxiety and frustration these guys saved me I think its worth twice the amount I payed.

If you want a car-buying experience that doesn't make you want to pull your hair out, go to Echo…read morePark Automotive and ask for Kyle. Seriously, Kyle is your guy! From the second we started working with him, he was just super kind, friendly, and easy to talk to. He's incredibly down-to-earth--we ended up chatting about his upcoming wedding and realized we share a huge love for music. He's a big music guy, so if you go see him, definitely swap some recommendations! Besides just being a great dude to talk to, Kyle is patient, knows his stuff, and is incredibly thorough. He made sure to cover every single detail about the car and walked us through the protection plans so we knew exactly what was what. (Quick heads-up for anyone looking for Alvin: he doesn't work here anymore, so make sure to ask for Kyle!) The vibe inside the dealership is also fantastic. The whole place is spotless, neat, and super aesthetically pleasing. They have this really cool, modern look with lots of wood and greenery, plus pictures of happy people with their cars everywhere. While you wait, they have a great drink station with an automatic machine that does coffee, cappuccinos, hot chocolate, and tea, plus a cold filtered water option. It completely takes the edge off buying a car. Plus, it's a total hassle-free experience with absolutely zero predatory salesperson vibes. The whole process was way quicker than a standard dealership, and it was honestly the easiest time we've ever had buying a car. We walked away with an awesome 2023 vehicle for basically half the price of retail. And as a fun final touch, they let you customize the bow you put on your new car before you drive it off the lot! One quick disclaimer for anyone looking at the lower reviews: do your research! It seems like most of the negative feedback is just from people who didn't do their homework beforehand. If you know what you're looking for and you do your research, this place is gold because they price everything thousands below retail. We couldn't be happier with our new ride or the experience. Go see Kyle--he'll take great care of you!

The price they advertise for a vehicle is half of what they are actually charging. My god, the fees…read moreare absolutely ridiculous, it's like they forget you're the customer. Doc fees are ridiculous and I have never paid doc fees in my last 3 purchases since I bought my first vehicle. But here, they refuse to remove them. They want to charge you an enormous amount for "options" that they previously added. They want to charge you for an interior/exterior coating that you can get later for a quarter of the price they ask for. The salesman was very friendly but the manager acted like he was doing us a favor by offering all the upgrades. Now mind you, we were only buying a used car for $5499 as advertised but the price at the dealership was $13k+. EXPLAIN THAT. We ended up NOT being fleeced and just a little more effort, ended up buying elsewhere where they were all about customer service and actually trying to sell you a car. After our visit, they did text me to remind me that if I had any questions to let them know because they were there to help. I have never seen so many fees added to a vehicle. I can only imagine if I was there to buy a new vehicle. I guess it is true that they don't want you to own your vehicle anymore. They want to sink you in debt. My advice, shop for a car when you're not in a hurry and visit as many dealers that you can. Acquire a written quote at each location and ask for any unnecessary fees or up charges you didn't request to be removed. Someone will appreciate the consumer and actually fairly sell you one.

This is my first used car purchase and my first experience with CarMax, and it went well. I…read moreresearched vehicles online and put in all the specifications that I was in search of, and found a 2025 Nissan Sentra in Palmdale, CA, shipped it for $99 and waited for it to arrive. The online shopping experience was straightforward, and the communication and text updates were smooth and non-burdensome. I did the financing online to get an idea of where we would be and also sought out financing through America First Credit Union to make sure I had the best interest rate (in the economy, you have to save where you can). We test-drove the car with Bryan M., and he was great to work with. The CarMax experience is definitely different because there aren't any deals or haggled pricing, so you will want to do your research and know what the car you are interested in costs as a new vehicle and as a used vehicle at a dealership, so you can cross-reference prices. We test drove another vehicle just to make sure we were confident in our choice. Bryan ran a finance credit check for us, and after comparing the rates, we ended up using America First Credit Union. After researching and comparing the extended warranty protection packages, the CarMax service protection plan is really comprehensive and covers a lot so it was a tough decision. It is very well reviewed. We did end up going with the plan AFCU offered because it was comparable and extended to 120K miles. We brought our check in the next day, and we were in and out within an hour of our scheduled appointment. Bryan didn't pressure us to buy anything additional, and I appreciated his customer service and professionalism. When we ran into a snag with the computer system, the management stepped in and problem-solved right away, and it didn't hold us up in any way. The car was washed and ready to go! Small hiccup with vehicle and it needs a maintenance within 24 hours but I am not worried because they were prompt in response and even though it was Bryan's day off he responded with directions. Still overall a positive review and hopeful experience.

We recently located a 2016 Lexus RX350 at CarMax in Sacramento, California. After carefully…read moreconsidering our options, we paid the $149 vehicle transfer fee to have the vehicle delivered to the CarMax West Warm Springs location in Henderson, Nevada. On Sunday, June 21, at 4:00 PM, we attended a scheduled test drive. The representative who assisted us, Daviana, was professional, courteous, and very helpful throughout the process. After reviewing the vehicle, we expressed our interest in purchasing it but requested one additional day to complete a final test drive before making our decision. Daviana informed us that she could place the vehicle on hold until the close of business on Monday, June 22, which gave us confidence that the vehicle would remain available while we finalized our purchase decision. Today, we contacted CarMax to inform the team that we were on our way to the West Warm Springs location to complete our final test drive and proceed with the purchase. However, during that call, we spoke with a representative named Eric, who informed us that the vehicle was already being processed for shipment to Texas for another potential buyer. Needless to say, we were extremely disappointed and frustrated by this news. We relied on the assurance provided by your representative that the vehicle had been placed on hold for us. Based on that understanding, we felt comfortable taking the additional time needed to complete our evaluation of the vehicle before making a significant purchase decision. While Eric apologized for the situation and offered us a credit toward a future vehicle transfer or test drive, the issue extends beyond the transfer fee. We invested a substantial amount of time and effort researching vehicles, comparing options, arranging schedules, and ultimately identifying a vehicle that met our needs. Finding another comparable vehicle may take weeks or even months. We were informed that the issue may have been caused by a system or computer glitch. While we understand that technical issues can occur, customers should not bear the consequences of internal system failures, especially when they have relied on information provided by CarMax employees. The assurances given to us were ultimately not honored, and as a result, we lost the opportunity to purchase a vehicle we were seriously prepared to buy. This experience has left us disappointed with how the situation was handled. We believe greater accountability and communication are needed to prevent similar situations from affecting other customers in the future. We respectfully request that CarMax review this incident, determine what went wrong, and provide a meaningful resolution beyond a future transfer credit.

5 Stars!! Outstanding Experience at Henderson AutoNation!…read more First, a special thank you to Sales Manager Marisol, who went above and beyond to match the offer I received from other competitor. Professionalism and willingness to work with me made all the difference. I also want to thank Mark, who handled the entire process from the moment I arrived. He was incredibly courteous, welcoming. The whole staff was super friendly and professional. It was clear they enjoy a positive and supportive work environment, and that energy really shows in how they treat their customers. Thanks again for everything! If I ever need to sell a car again, I will definitely come back to this location.

Stereotypical scummy used car salesman nonsense. I started the process with these swine to help my…read morekid get a car yesterday and everything seemed cool and like it would be fine to let my wife take her down there today. Well of course there's extra stuff in the purchase agreement knowing they wouldn't have time to go back and take a new purchase order to the bank. Just try to suck up as much of your time as possible to exhaust you into paying whatever. The guy that shows you the car and goes with you to test drive is fine, but after that it's a disaster.

Great service, very happy with my purchase! We were in and out super quick. Definitely recommend!!read more

Great experience buying my car! Parker was awesome -- super helpful, friendly, and made everything…read moreeasy. The car was clean, drove amazing, and I couldn't be happier. Highly recommend asking for Parker!

I bought an Expedition here and Joe was super cool he got me through the whole process very quick…read moreand super helpful as well! Definitely recommend coming here for a good deal

I just bought my car from LoanStar and it was the Perfect purchase. Joe was incredibly nice,…read morefriendly, attentive and efficient. He made the process of buying a car super fun and stress free. From start to finish, Joe's positive attitude and expertise made all the difference. I highly recommend Loan Star Auto Sale to anyone looking for a great car buying experience. 100/10

Hey Yelp friends! So my first experiences with the…read moredealership were questionable. I'm not sure yet. We brought the beastie in for a tire replace and then after that the wheel locks went missing, so we had to purchase new ones. Then, the warning light came on before winter break and it was the computer sensor for the DEF tank. It took weeks for them to get it diagnosed, parts ordered and then installed. They had our truck for too long. Plus, we were paying out of pocket, it wasn't just a few hundred dollars. It was so stressful. We are teachers. We work at two different schools and carpooling everyday was exhausting and stressful to say the least. So when we got the truck back it seemed to be functioning. When the DEF needed filling my hubby took care of it, but then we noticed the gauge isn't showing that it was filled. So great, we knew we needed to take it back in, to my disappointment. So, we went in to the service department. My hubby explained everything and suggested they start the work right before spring break so they can have the beastie for a week and we won't be stressed. The manager spoke to the team and we have an appointment to drop it off. I'm relieved so far. Still concerned about the DEF gauge, but optimistic. They guys were welcoming when I pulled into the service area and friendly and helpful when I was pulling out. The manager made time right away to invite my hubby into his office right away to discuss what we needed and got us set up with a plan right away. So far so good. I will keep you posted. Thank you Auto Nation for the great customer service yesterday and we look forward to a successful experience when we come back in March for the servicing of the DEF gauge.

When my check engine line came on there were immediate concerns I had with my new vehicle. Was able…read moreto make an appointment via my cars app for the next day. My advisor Sean addressed my concerns and gave me good expectations on what to expect. Throughout the process he had amazing communicate with myself and the lead tech to get the issues resolved. Got my vehicle back today with no issues and a good wash, which was much needed. I was initially worried that the interior may be dirty from getting people in and out of it, but was happy to find my vehicle in the exact condition I left it in. Happy that no excess miles were put on her other than about 20 which seems reasonable for test drives, pulling in and out of service dept, etc. Super grateful for the amazing service that I've had from Kazorie in sales, to bringing it in on my first service. Thanks so much guys!!!

Bought a impala last month. Carlos and Maria were Super Friendly, Helpful and Got us approved in a…read morefast manner !!! Havent had any issues with this used car. Thank you Both for a Easy well fit progress !!!

My experience with Carlos was amazing very helpful but I will never buy another car from them just…read morebecause of the lady in charge of the In house finance her name is Barbara she is very rude disrespectful and she harasses you and when she calls and u dont answer she will call back to.back over and over and you could be only a couple days late even a few weeks I purchased numerous vehicles in my day from big dealerships Ford Toyota name and few and i never experience harassment like I have from Barbara she give the dealership a bad name