The food was great as always I think any restaurant now in days is hard to find a good server that's as attentive as #Zachary was I came here and even though it was packed we got seated quick It was clean and not too loud I was able to enjoy my food and company as well He has to have been one of the best servers I've had in a long time and that's saying something for someone that goes out to eat 3-4 times a week !!! He needs a raise that's for sure !!! read more

Came here for dinner, it was a bit of a wait. Our server was great, friendly and funny. She checked in on us often. We did the regular dinner and it was delicious. The quality of the meat was good and the seasoning was very tasty. It was very busy but service was fast. read more

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I almost always enjoy eating here. The food quality is consistent and the dining area is always very clean. However the restroom needs to be cleaned more often and restocked. My absolute favorite is the Galbi on the dinner menu that's honestly all I order for protein so I am not interested in the premium option. Most of the servers provide great or reasonably great service and when it's super busy they usually have someone helping them so they can keep providing great service. However I don't like being pressured to order premium and being told I need to get it. I am not sure if the restaurant is putting pressure on the servers to insist with the customer to order premium or if it was just the particular server Antonio. After declining twice I noticed the server Antonio behave in a different manner as if he was looking down on us, as if we were no longer worth serving. Throughout our dining experience we were consistently waiting for our meat and sides that we were only allowed to receive small portions of. I only like the cucumber and potato sides so I asked for double for my husband and I, especially because I know we will definitely finish and ask for more. The server told us he was only allowed to bring one of each or else he would get in trouble. We had to flag him down for a refill which took extremely long. Meanwhile we noticed he was being very attentive to other tables. If you dine here please ask for another server so you won't be disappointed. read more

I still remember the first time I tried Gen Korean BBQ. It was the Torrance location and overall, the dining experience left a positive impression on me. After Torrance, then it was the Alhambra location but stopped going as it was really crowded (and the floors were really slippery). That was many moons ago and there are a lot more AYCE Korean BBQ places now especially in the SGV but saw the Gen Korean BBQ gift cards at Costco and said, why not, it's been awhile. And, decided to give the West Covina location a shot. They were busy and glad they used the Yelp online wait list feature which helps. Still waited a bit after arrival but we got seated. They were busy and perhaps understaffed considering the long time it took for our server to take our orders as well as seeing how long it took to turn around tables when waiting for our table. More importantly, they ran out of many items like kim-chi fried rice, chap-che and both casseroles and it was only 8:30 pm. The food also seems less authentic now. The side dishes didn't have that spicyness and the marinated meats were too sweet so I suggest sticking to the non-marinated meats. Glad they have a lot of customers but they're NOT as authentic as other AYCE Korean BBQ places now. Caveat emptor. read more

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Average. Wagyu was tasteless as well as the gigantic beef ribs. The garlic beef was good. For the money spent it could have been seasoned better. And if you want us to season it... then bring outcome spices beside salt and pepper that you can barely see Service was exc read more

Gen Korean BBQ House - Outside - Korean Near Me - West Covina, California

Nicole, our server 7/10/26 was THE best! She was funny, fast & constantly replaced the grills for our several rounds of delicious meats. My boyfriend kept messing with the temp knob, against my advice and she swooped in to properly adjust things, each time. The food and drinks are always terrific and we leave full and happy after every visit. Premium menu for the win!! Happy Hour Soju shouldn't be skipped. After countless delicious dinners, Nicole is the only reason I'm leaving a review. Seriously she's a star! She elevated our experience from great to excellent! read more

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Came in for lunch on a weekday and I would hate to come on a weekend. There were maybe 6-7 tables including us and somehow it felt like the whole place was packed the way the staff were running back and forth. Maybe it was because I was hungry, maybe even hangry, but am I the only one that gets a little irked if another party sits down 5-10 mins after you did but somehow they get all their banchans and waters to the table before we do? Not to mention the fact that we placed our order in first but the other party again was served first? Our server seemed swamped and I can tell she was trying her best to tend to every tables request for more of this and another order of whatever, but man.. there were a lot of wasted energy and food. We didn't ask for rice but they gave us two bowls, and when we asked for spoons she gave us forks. I told her we actually needed spoons and she wasn't even looking at me when she said ok well do you want these forks? Lol I was like i guess sure haha she wasn't trying to be rude, I can tell but it left me feeling like I wouldn't recommend anyone come here. I will say that the positive mainly included how quick they were to change our grills. Everything else was subpar. The brisket had no marbling, the rib meat didn't taste fresh, the rice papers were crusty, and their sauces are pre prepped so the salt is kind of wet? Ya idk. My mom ended up accidentally knocking over her water and our server handed the towel we asked for like it was my mom's job. Fine whatever, we can just wipe it all down, but she didn't even offer to bring us another glass of water. I just wanted to get out of there asap. Also, don't order the mango tango sticky rice. It's literally sticky rice wrapped in wonton wrappers deep fried with mango syrup drizzle. It was so oily and odd tasting that neither of us took a second bite. Upon leaving the guy tells me he accidentally charged my card an extra $43... I get that we make mistakes cause we are all human but all of this compounded really left a bad taste in my mouth. I would not recommend this location, go somewhere else. You deserve better. read more

I went during lunch around 11:45 and it was empty, which I like ahaha. It did get packed around 1. I got the lunch special $ 22. Our waiter was solo working multiple tables and she did a very good job being attentive. I just wish the food would come out faster. The bulgogi and premium steak are my favorite. Very good amd very flavorful. Great food, great staff and great ambiance. Will be back again. read more

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Brought the family out for dinner! We were seated within minutes of arriving by a friendly host and our server greeted us almost right away as well. We were a party of 6 so we tried not to overwhelm him with too much ordering at once but he welcomed our orders quickly and with ease. He also let us know about the dinner specials and let us compare pricing to see what would best fit our needs. I HIGHLY recommend doing the dinner specials which include the upgraded menu if anyone in your group is going to be drinking beer and/or have kids joining you. The vibe as always is chill and the music adds an extra spice too. The playlist is always so good! Their dinner rush was busy but even then our service was always quick. Even the manager came to our table a few times to help us order new items and to refill our drinks. Overall, our visit was beyond great and we'll definitely be coming back! Thank you to the manager and staff who made our dinner night out a pleasant one. ‼ read more

Gen Korean BBQ House - Pork belly and chadol - Korean Near Me - West Covina, California

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Zach was AMAZING!! We came for date night and he was super attentive and very friendly!! When you go ask for Zach!! read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

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i haven't come here in 10 yearsss lichrally 2016! honestly a lot has upgraded from the menu to the lil snacks and drinks that gen corporate sells now. not too yummy but better than what i remembered lol interior design looks same as always and service is always the nicest !! shoutout justin he's awesome read more

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Lunch price is Mon-Thursday only now. Friday is dinner price all day ... Anyway, came Friday lunch, half the tables are full, one waiter (good job) but food is slow to come out read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

I honestly haven't had Gen since high school, but I assumed it's still a well established kbbq joint, however, it was just as I remembered. Now that there are more kbbq places that are authentic and accessible, we only really came to try here because it was very convenient for us. We came around 5:30pm for a Friday night dinner, and there was a good amount of people dining already. The restaurant doesn't seem that well ventilated either, so it's very smoky inside. Now getting settled inside, the interior of this place is quite nice. Their menu is very extensive, but also very extensive to the point that it's a bit overwhelming to choose items haha. I noticed there were a lot of Mexican inspired items like carne asada, al pastor, etc. so that's pretty interesting to see! Also noticing that we were the only Asians dining at this kbbq joint lol. Tasting the banchan, it didn't taste that fresh, especially the kimchi. We ordered a few rounds of beef. The brisket was surprisingly a small portion so we ordered several plates of it. It does shrivel up a lot, and you could tell that the quality of meat was very mediocre. We were also curious to try the squid steak? That can definitely pass. The bulgogi fried would also be a pass because the fries were too hard and the meat didn't really taste like bulgogi, just flavored meat. Every meat was a kinda disappointing, except for the galbi (marinated short rib). That one was actually pretty good and we should have only just gotten that. Honestly, the food here is very mid and not so much authentic to Korean bbq culture. I guess it does do the job if you're really craving it and just want to have that experience, but we should've just went to Rowland for a better experience. Service was also slow. read more

Gen Korean BBQ House - Brisket on the grill - Korean Near Me - West Covina, California

We LOVE Gen, but not this location. Came here on a very slow Friday, and service was terrible. It was clear the servers and manager don't care about you. Food was typical Gen fare. We paid dinner prices because it was a Friday, but we were offered lunch food. All the special dinner items took forever to arrive. But lunch items like beef brisket, side dishes, salad would come out fast. Special items like beef fingers or short rib would take over 30 minutes. We would order and the waiter would bring two pieces of short rib (6 bones) after half an hour of waiting. All the tables were waiting. Meanwhile you would see a cluster of waiters on the side just chatting with each other. All the initial food on first ordering came fast but everything else thereafter did not. And yet they kept mindlessly changing the grill even if there was nothing cooking. It's almost like they're told to follow an algorithm and not serve as much after a set time so you get full faster. That was our feeling anyway. Our server really did not care. But you get what you pay for, as Gen is not high quality Korean bbq. read more

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My partner & I love coming here for date night. Their short rib & dumplings are our favorite! We appreciate the hospitality & accommodations they provide for our 9 month babygirl. read more

Gen Korean BBQ House - absolutely delicious - Korean Near Me - West Covina, California

Slowest service I've ever seen. Took them over an hour for my To Go order of 2lbs of brisket.

My husband and I came here for lunch, but because it was a state holiday, we were charged dinner prices, which already didn't feel great going in. Unfortunately, the experience only went downhill from there. Service was exceptionally slow. Our server would disappear for long stretches, and when she did stop by, she rushed off so quickly that we barely had a chance to ask for anything. The biggest issue was our grill. It was completely burnt and unusable after a couple of uses and we sat there for about 10 minutes waiting for someone to offer to change it. Even when our server came by twice, she didn't acknowledge it and walked away before we could say anything. We finally had to flag someone down ourselves to get it replaced. Honestly, this just reinforced why we usually avoid Gen. We have consistently had poor service there, and it often feels like the staff is intentionally inattentive so you can't order as much as you'd like. By the end of the meal, we were more frustrated than satisfied and just wanted to leave. Definitely not worth the price or the experience. I highly recommend people to drive the extra 10-15 minutes to Rowland Heights for a better KBBQ experience. read more

Worst place to go I been here during the week day theirs always two girls around lunch time they always have bad attitude & leaves quick not even letting us order anything else & not only that it took them awhile to change our grill & they would also come around & see our grill burn & wouldn't change it & also the server has nasty attitude highly recommend going to this other Korean bbq spot it's called U-Grill in chino amazing service food it's great & will enjoy even sitting down to eat & their service Is quick EVERYONE GO TO U-GRILL !!! Stop coming to this location worst place ever !! read more

Went for the first time and it was an awesome experience. Our server zachary talked us through everything and gave some amazing recommendations. He was very attentive all while being the only server there with about 15 tables!!! Good food good prices would definitely recommend if you've never been read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

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The restaurant gets a 3, but Zachary gets 10/10!! We went today at 4pm and it seemed like he the only server on the floor tending to 10-12 groups of patrons. In addition, he was doing his absolute best to tend to everyone and provide exceptional service. He made multiple attempts to make sure we did not go unnoticed and very attentive despite being in an unfortunate situation. The food was great in the end, but it did start off with some undercooked rice and hard rice paper, but Zachary made sure to bring us fresh bowls of rice. read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

First of all, love that you can add yourself to the waitlist on Yelp before being in the vicinity of the restaurant, saves a lot of time waiting. Went here on a Saturday after 1pm, it's a weekend so I assumed it was gonna be busy. There was a table that wasn't cleaned for the 20mins we were waiting up front. Looking like they were short staffed. We got sat at the far corner booth near the back door after the guy in front of us that was supposed to sit there said he didn't wanna sit there. I'm like whatever I didn't really care cause I was hungry. The menu is on a QR code but physical menus are available as well. The meat came before all the sides we ordered and we never got the rice we asked for at all till the end of the meal. Even as the meat was already cooked we still didn't have any sides, not even the banchan. The tofu soup wasn't really good, the bulgogi fries were okay and the japchae wasn't too bad. It's funny cause potato salad was the only banchan I asked for and that's the one they didn't give lol. Like I said, I understand it's a weekend, they're busy and seemed short staffed but there were just too many mistakes in my opinion and it was really hard to flag down people. Didn't get my corn cheese either :( My sister has been here a bunch and she really recommends the place so idk if I just caught them on a bad day. Looked like they were training someone too so I didn't wanna make too much of a fuss. Also I noticed almost all the staff are wearing plastic black gloves and I really hope they're not wearing that all shift. You're supposed to change gloves every time you're done with the area you're using it at but I see a lot of them just walking around with it. Really hope there's no cross contamination happening. read more

Whether it's take out or dine in, this Gen Korean BBQ house never disappoints! I have came with a group of friends and have also celebrated date night- the experience is great each time. A special shoutout to Ashley- she is kind, professional, and provides the dreamiest customer service! ...this place is worth the wait, always. Thank you Ashley and Gen! read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

After years of hearing to avoid this place cause of changes I decided to give this location a shot again after a while. Portion sizes seem A LOT smaller than they were before, service was very long wait (seems like they might be under staffed), and it took a while for our stuff to come out and the restroom was bad - that place was nasty and sticky on the floor with trash. Again I'm not sure what is going on internally for this location but it seems like it's declining pretty fast. I think it's best to avoid this place until some changes come + friendly staff - small food portions - long wait times for food - disgusting restrooms - hard to get service due to being understaffed - expect to be served at least 2-3 rounds within the expected time limit you have read more

Amazing service from Silverio!! He was extremely attentive, friendly, and patient with all of my kids' requests. All of the staff were very pleasant and welcoming. We had a great experience and will definitely be back! read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

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It takes a really bad experience for me to write a negative review, but unfortunately this visit left me no choice. My issue was not with the food itself, but with the overall service. We were seated (party of 5) and our drink order was taken right away. We were ready to order food at the same time but were told to wait. When the server returned, we ordered a first round of only 3 meats, which arrived fairly quickly. However, our drinks came much later -- and even then, only 4 of the 5 drinks arrived. The last drink never came, even after an hour, so we canceled it. While eating the first round, we noticed the grill was empty, so we placed a second order of 3 meats. It took 40 minutes for the second round to arrive. We were sitting there waiting with nothing to cook. Our waiter checked in several times and was kind, but kept explaining that the kitchen was backed up -- which may happen, but 40 minutes is unacceptable, especially for an all-you-can-eat restaurant. At $30.99 per person, I expected much better service and pacing. We did not feel like we got our money's worth. After the second round finally arrived, we decided not to order anything else and just wanted to leave. To make matters worse, we were a party of 5 (4 adults and 1 child) and were charged for 5 adults. By that point, I was so frustrated that I didn't even dispute it. If I would have, we may have had to wait another 40 mins! I paid the bill, left a tip, and left knowing I would never return. Unfortunately, this visit ensured I won't be returning to any GEN. read more

Gen Korean BBQ House - Waited 40 mins from first order of meat to receive another order. - Korean Near Me - West Covina, California

Sat down at Gen Korean BBQ House, they dropped off all the meats, rice, and salad we ordered, and then... nothing. Nobody came to light the grill. We sat there looking at a pile of raw meat like it was going to cook itself. At a Korean BBQ spot, lighting the table is the most basic part of the job. Not optional. Not "we'll get to it." It's the whole point of sitting at that table. We waited. No server. No manager. No "sorry, we'll be right there." Just raw meat, salad, and an empty grill. Eventually we got up and left everything sitting there. Didn't eat a bite. If your staff can carry plates but can't light a grill, you don't have a restaurant, you have a meat delivery service with extra steps. Don't bother. read more

Very disappointed. Especially compared to other Gen's Food - sub par. Bulgogi fries were cold and cheese wasn't even melted. Banchan didn't taste fresh. Fried fish was surprisingly good, although looked and sounded like a brick when it slid off the plate. One of the dipping sauces was just plain oil. No seasoning inside the oil. Service - terrible. One server for 430pm service for entire restaurant. Over worked. Missed several orders and requests. Didn't come frequently enough. Meats came out fast, but everything from the kitchen took forever. Took a really long time to bring more salt. Not a kid-friendly place. No drinks for kids. No plastic cups for kids. They charged $5 for leftover food. Which I was about to fight because the bulgogi fries came out cold, we didn't want to eat it. But whatever. Lesson-learned, never coming back. Funny thing- when the bill came, the employee looked at the table and said "oh this is for the wrong table." What they actually did was take the check back to tack on the $5. Clearly no one else got their check, so she lied to me. Ambiance felt cheap, dirty. The booths and tables were clean, but the lighting felt like they were barely paying the electricity bills. The plastic water cups also felt cheap and the minimal banchan and the cheap banchan reduced the mood. read more

Don't go here. What a huge difference from my last review 3 years ago! We came on a Thursday evening around 5ish and it wasn't packed. It took awhile for someone to see we were waiting to be seated. When we were seated, we were asked to move because the table we were sitting on, the grill was not working. Put a sign there people to let staff know this, at least! I order right away before the server can go anywhere because I can already tell this place is going to suck in service. Ok, the brisket was tasteless. When I asked for more sesame oil I had to literally walk up to the bar to ask for some. Aaron was the only one reluctant to help us. Silverio our server was nowhere to be found. If your grill turns black, don't expect them to change it. For the sides, they only give you like 5 pieces of kimchi cucumbers and like a tablespoon of kimchi and radish. The only thing that was good was the salad. How sad. Food and service should be important but it's not at this location. I'll never come back here. The staff could care less about the customers. I really don't understand the 4 stars rating. Definitely a lie. This place is the worse. read more

This place went downhill.... The moment walked in, the hostess didn't look like she wanted to work there and her appearance wasn't presentable. Her hooded jacket half down all bummy... My server was the worst! When we tell him we want more salad or briskets, he pretends to say it's coming when he knows darn well that he forgot our order. Requested water and took forever to bring out. The place wasn't busy so I don't know what's going on in his head. The meat was frozen and used to be good. Brisket was chewy and not good This will be my last and won't be back. Better off going to Rowland Heights for Korean bbq read more

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Today was Memorial Day and it was quite busy, but we were sat immediately. I would normally give grace during a busy day, however, the experience today was way below expectations for the following reasons: - table had no sides upon arrival, we waiting 20 mins for the sides. - meat was brought out early and we had to wait for the sauces - there was a drop of meat sauce, and we requested for more sauce 3 different times - we had calamari and fried chicken and it came out cold - we asked for more kimchi and it was frozen on the initial bite - waiter was not attending to our table on a reasonable time frame - took 20 mins to pay and the server didn't even pick up our check, it was someone else. - rice paper and rice was hard to a point where we couldn't eat it Be careful and cautious as the attentiveness and care I would expect at the bare minimum was not met read more

My Family and I just finished attending the Los Angeles County Fair and none of us could agree upon a place to eat at. I figured why not go to a place where you can have it all. So we went to Gen KBBQ in West Covina on May 25, 2026. Of all Gen KBBQ locations that we have experienced over the years, we have never met a Server like Zachary! He was always on top of everything as he really paid attention to detail. Our cups were always filled, the meats were always arriving, the sides always replenished, and our grill was consistently changed out. He was incredible and really made our night spectacular. Thank you Gen KBBQ for having such a great team and blessing us with your very best for that evening. Until next time... read more

The food was okay, but it was not as good as other Korean BBQ places I've been to. The service was also lacking. The staff was not very attentive, and we had to wait for things. Overall, it was an okay experience, but I expected better. read more

Gen Korean BBQ House - Korean Near Me - West Covina, California

Came right at opening on a weekday and got seated right away. The service was kind of slow, they might be spending most of their time setting up or low staff that early in the morning. I only saw 2 staff members walking around. The place is pretty wide and open. We got a big booth despite being only 2 people. That was nice since it was roomy and the table could easily accommodate our food. The food was good and if it's bad it's kind of your fault since you're the one cooking it. I loved their hodak. I had 3 rounds of it. Being from south East Asian I brought my own dipping sauce, just a small bit. I'm not sure if that's allowed but the server was nice enough to give me an extra small dish. read more

okay first off, service was very poor, didn't knowledge us at all, would only come by the table whenever she wanted to. We literally had to wait 5-10 mins just waiting there for the sides we asked for or even the food we wanted. Brisket doesn't taste well without the pickled cucumber or kimchi. The place always looks kinda dirty, there was a fly around us which made it uncomfortable to eat. At least the Hispanic man was nice enough to apologize for the service. GIHO don't know her name, she has red hair and was wearing red lipstick. Bad service not a good waitress. read more

The atmosphere is buzzing with spacious booths and fantastic service! The food was spicy and delicious! I want more! Try it!!!

I haven't been eating AYCE for a while, especially Gen, but I think they kept their pricing pretty steady while every other restaurants raise their price ridiculously. Since it's been a while for me, I don't now if this is new but I like their fried appetizers, especially the mango tango bites, it's suppose to be a dessert, it's sweet but kinda like mango sticky rice where I feel like you can eat it any time of the meal. There are also many other great fried options. Plenty of meats to order, some seafood, vegetable, and soups. I also appreciate the servers, they are all very nice. Most of the seatings are booths, there are also taller tables. I think in general great for gatherings, and it's always packed :) read more

If you love Korean BBQ you have to give them a try. They are great for small parties or large parties. They have lots of booths and lots of staff to get you seated and quickly ordering your drinks and meats. They have a regular menu or specialty menu for a little more money. They have a huge list of meats to offer so you're sure to find what you're craving. The restaurant is located near a mall and stores so you can get you fed after or before shopping. They have gift cards which make a great present. I recommend. read more

Gen Korean BBQ House - Bulgogi, pork belly, and more. - Korean Near Me - West Covina, California

Gen kbbq is our to go spot Our whole family loves it and the service is always almost great. read more

If I can give a negative review,'I would. This guy receptionist named Barnane is giving so so much attotude and is being rude. I was surprised when another party approached us on their way out while we're waiting to get seated and told us that they too had a bad experience as well. read more

I normally don't even leave reviews but I feel obligated to this once. The service was terrible this time around. Out of the 3 times I've been here, this was by far the worst experience I've had. My girlfriend and I went for her birthday expecting a great time but the service completely ruined our experience. Our server Giovanna was completely rude, from the moment we walked in. She would slam down our grill when changing it, and multiple times would walk away before we could completely finish our order. No eye contact was made--and she wouldn't bring the things we asked for. (Rice paper, silverware, etc.) Granted it seemed like they were short staffed, but that is no exception to be rude. Especially given the fact that the other servers did not have the same attitude as she did. Not to mention, there weren't even too many people attending the restaurant that day. (6.8.2026) Aaron on the other hand was great, keep it up dude! read more