I had a wonderful experience with General RV Center! I was working on a purchase with Josh and I put a refundable deposit down to hold my unit. I was nervous to do this as my financing was not complete and I was worried that if it didn't go through it would be a hassle to get back. Unfortunately my financing didn't go through and I was unable to complete my purchase :( Josh and Brock refunded my deposit ASAP just as promised! I look forward to doing business with them in the future!!! They are a stand up company!!! read more

Summary: I rented an RV. The customer service was poor. They delayed my trip and the RV did not work properly. They unethically charged me a huge amount of money for minor scratches that I did not even make. I arranged to rent an RV from General RV in Wixom. After arriving at the agreed upon time and signing the contract, I was left waiting for nearly an hour as the rental department coordinated to find a temporary license plate. The rental associate who explained to me how to use the some of the systems on the RV was not very knowledgeable, responding to several questions with, "I don't know". There was no walk-through establishing the condition of the RV, only the assurance of, "This is a brand new RV in great shape" while he installed the temporary license. The rest of my 10 person party was stuck waiting for me while I was delayed. While driving the RV, the battery died. The company claimed that it was due to improper use. I believe that I was operating properly, however I didn't receive very much instruction so it's difficult for me to say for sure. The vehicle cigarette lighters did not work, which made it impossible to charge our electronic devices on the long road trip. After we recharged the battery, the RV trip went by without incident. A day after returning the RV, I received a call describing the huge amounts of scratch damage to the RV and nearly a $1000 repair bill. Upon reviewing the pictures of the "damages", it is clear I am being unfairly charged. Most of the "scratches" are hardly visible, but I was not responsible for the scratches. GenRV was unable to show any pictures of the pre-rental condition to compare. They left it in their parking lot for for almost 24 hours before checking it in in which time anyone could have created these scratches. The detail of their estimate of repairs showed an exorbitant amount of time to fix the scratches. There was one 1.5 inch scratch near the door lock that was quoted at 2 hours x 129$/hr to fix. How is a light scratch by a lock not considered general wear? How does it take 2 hours to touch up less than 2 inches of paint? The other scratches on the bumper are so light that they were difficult to pick out in the pictures. How is that damage? My party was unhappy with the way GenRV handled our rental due to the fact that we were delayed on our trip and the battery died while in use. General RV has no grounds to charge me for damages to their vehicle. It became very apparent that this was a cash grab on my deposit when the rental manager told me that they do not return the majority of deposits on their $400k vehicles (a cursory internet search shows the cost from 85-115k) and how filthy the RV was (I wiped down every surface on the RV) read more

WOW! So Many bad reviews!!!! What is going on with this Dealer? Do the manufactures of their RV's know how bad there Customer Service is ? Sounds like they only want your money and then they don't want to here from you anymore. I did buy from them once and after I signed on the dotted line the smiles and handshakes disappeared. When we went to pick up our New RV they didn't even want to help me hook it up to my truck!! I should have canceled the sale right then and there. Might be in the market for another new trailer but I don't think I'll be taking another chance with General. There are many other dealers in this area of Michigan so I would suggest that they fix things before they get reviewed right out of business? read more

***WARNING*** I placed a deposit on an RV on Monday July 6th, 2015 only to have this dealer sell the RV the very next day to another customer on July 7th, 2015. They said that they had a customer that really wanted the unit very bad??? Really??? But they then assured me that I could buy a 2016 RV from them at a $20,000.00 price increase. I could hardly believe it. Never have I experienced a more corrupt company than General RV in Wixom MI. I highly suggest that you do not buy from this dealer no matter what they promise you. They will take your money and make you think that you have secured the unit that you want. They will then sell the unit that you picked out to someone else most likely because they were able to sell it for more $$$ then YOU agreed to buy it for! You have been warned. read more

Very large and very capable dealer. This dealer moves a lot of coaches, but they will hustle you if you allow it. Watch out for the exterior protection and extended warranty. Don't buy road service. You can get road service and warranty later much cheaper if you want.The exterior protection (I fell for) does nothing. Save that money or give to DESERVING cause. read more

Horrible service department!!! They lost a life long client over a $145 microwave. Treat your customers right they will keep coming back, treat them badly they will write a review on Yelp and tell everyone they know where they shouldn't buy there next RV. read more

What horrible horrible horrible horrible service. We bought our RV from these people. The RV wasn't ready when we went to pick it up they did none of The inspection. So many things wrong with this RV I would not recommend this placeNot a good experience either go to the one in Wayland or go to a whole completely different RV place read more

I can't say enough good things about this place. They are professional and extremely caring. They went above and beyond getting our camper ready for us as we were going out of town. I truly felt that they cared about me and my family. read more

Paxton, Jeff and James!! These guys were not only professional but very helpful and courteous! Thanks for everything - Troy and Jessica

Ask for Bob Bianchini. He is the best salesman. His help and caring attitude don't end after the sale. If you have any issues ask to speak with Chris Cole the general manager. We had many issues with our Winnebago and General did all they could to make it right. Jason Quillen with customer relations made sure we were happy with our purchase. I am not saying this was easy and without stress but I am happy they listened to our concerns and went above and beyond to fix them. read more

DO NOT BUY ANYTHING FROM THESE CRIMINALS. Purchased a pop up camper from them. Prep department caused a bunch of damage. After 6 weeks they said it was ready to go. We went to pick it up and there was even more damage and now our personal items missing. Absolutely no communication, horrible service, horrible experience all around. We are now told it will be another 6 weeks to get another part so they can try to fix it again. DO NOT WASTE YOUR TIME OR MONEY AT THIS PLACE. THEY ARE INCOMPETENT AND DON'T CARE ABOUT CUSTOMERS read more

Your customer service rocks! I asked the sales rep (sorry I don't remember the name) if he would look up my account to determine exactly what I needed as far as a cover, ladder, etc. He not only got it off the shelf, he explained it to me, checked me out and loaded it into my car. Excellent service. Thank you! read more

Bought a new RV from General RV in Wixom in Feb 2012. Would highly recommend their service - friendly, helpful, knowledgeable people. We have had particularly good service from Veronica in Sales who worked with us to come up with a great deal, and also Tim Kelly in Service who has been really good in dealing with our list of warranty teething problems. read more

Okay so this is our second time dealing with the service dept. The first time they got an "A" rating from us but the second time Ed Sadilek went above and beyond and warranted our praise! Great people to deal with, really like the new store too! Thank-you again Ed! From your die hard fans, Steven & Judy Luckhardt read more

We had a terrible experience in April but Don in service helped turn it around to a good experience. We had to return for a different issue and he went out of his way to provide great customer service. read more

I recently purchased my second RV trailer from Brett Moore at General RV in Draper. I have had a much better experience working with Brett and their service team than I had at another RV dealership with my first trailer. Even after the sale, they have all been fantastic with helping me upgrade some features on my trailer. Thank you Brett, Bob, and Rick! read more

I am new to General RV and the hobby. I recently bought my first RV used and they have been able to help with general questions, de-winterizing and providing lots of accessories. I basically remodeled the entire inside of my RV and found that their showroom accessory pricing to be similar in price when shopping online. I would much rather support a local shop that has overhead than Internet dealers. I have found their employees to be friendly and helpful. I am excited to start using my remodeled RV and plan on using General RV as my main source for RV components and upgrades. Thanks General RV! read more

General RV Center - RV Repair Near Me - Wixom, Michigan

We are so glad that we didn't make a purchase at General RV in Wixom, MI. We were extremely turned-off with their high pressured sales techniques and game playing. We had a rookie salesman who had to keep going back to his manager for pricing. Each time they came back with a little bit lower price. We were there for a couple hours. The place was too big and too busy. We felt as though they were just trying to pressure us into a sale and once they made the sale, who knows what would happen? Once we got home the phone calls started the following day. Each day they said they have great news for us, please call. We ended up going to a very small family owned RV sales center and couldn't be happier. We purchased a new retro style RV. No pressure at all and great service. read more

Actually give a 3 1/2. Couple weeks ago I wrote about our terrible experience at the Wixom location. Between the bad weather and being mislead after spending a total of 8 hours at this facility we can honestly say General RV went out of their way to make it right. My husband received a call from Chris who promised to look into our situation. He was very tentative, professional and did everything to get us our unit closer to the price we were initially told. This will be our 5th unit in dealing with General RV hoping not the last if we move up to a drivable some day. Tomorrow we pick up our Grand Design 337RLS and I am once again excited. Thank you General RV for working this all out! read more

My salesman, Ray Jr., actually listened carefully to me when I described what I wanted. He found me the coach that made me say, "WOW!". The clouds parted, the angels sang, and I knew it was the one. Now THAT's good listening. I wanted my refridgerator from my old coach, and the service department was all about, "Yes we can" and I left fully satisfied. I'm thrilled with my purchase. After 30 years with my last motorhome, I was sad to see it go, but excited to begin the journey with this new one! read more

We went to this place planning to buy a new RV. They were so sneaky and offered us an insulting amount for our trade in. They later had the nerve to call us back to see if we were still looking. Never ever would I buy anything from this place. read more

Dutchmen RV Triton 2951 Toy Hauler Fifth Wheel. This is the third unit I have bought from General Rv in Utah, I will never ever purchase another item from them. I bought a brand new Voltage/Triton toy hauler and got the run around on repairs. They wanted photos of the issues needing repair which I provided while vehicle was under warranty. A month later they said they needed better photos and wanted me to bring it in. I brought the RV in and they took the exact same photos, I mentioned this and attendant said ohh guess I didn't see them. It was an hour drive back and forth and the hook up just to have them take same photos. After I left they contacted me a month later and said I waited to long and now was out of warranty. But they would fix some of the issues mentioned. I drove the trailer a second time to them and waited a weekend and was told to come pick up the trailer. While I was there the Leg extension switch stopped working and I could not hook up the trailer to my truck. Staff did not have any parts and refused to help me. I asked for a screwdriver and I feel that was almost out of there realm of help. I got the trailer and to my surprise not one single item was repaired on the trailer. Nothing. I called General Rv back and asked what they had fixed. I was told they could not tell and would have to get with the tech. Never heard another peep out of them. I don't think they put one staple or ever even looked at this trailer. Brand new Triton, Leaky Sewage adapter, Warped side panel on exterior, warped light system. bowed issue next to fridge bad cut. Electric switch faulty, Heater unit does not work shuts off after it starts. General RV UTAH is not a good business. Ryan R. read more

We purchased a new 2015 Class A motor home from General RV in Birch Run in August 2015. We have had numerous problems with the quality of the coach and with the service on our warranty. It has been at Birch Run for 5 months, Tampa, Fl for 12 hours, and Wixom for 13 days. We have only used it for 10 week out of this past year. During that time putting up with numerous problems. We have not received a callback to 2 calls we made in the last week from either the service advisor or the vice-president. General RV boasts "They treat you like family". We do not treat our family with not calling back, empty promises and not making sure we enjoy our RV which we are paying payments & insurance on. read more

Where do I start? I bought a used 2004 popup and needed the electrical hookup on my new 2015 Escape. I took my 7 way controller kit that the dealer gave me to add and the sales agent told me I couldn't use that piece I had to buy General RV products. Stored the camper for the winter and tested the light system in after I took it out of storage only to find the brake lights did not work. I took my vehicle back and they tested the plug in the parking lot and I was told it works. I took it home to test again and found it did not work only the brake bar worked. It was determine that they installed the incorrect converter kit and took a short cut, cutting into the light harness in left side voiding my car warrantee. Had they installed the kit I provided initially correctly this problem would not have occurred and I would not have had to make all these trips back...The only saving grace was the service manager , Dave Carlislie, he reimbursed me for the unneeded product and had this issue corrected, updating the notes to hopefully satisfy the warrantee issues with the Ford dealer. Cross my fingers that I don't have any problems in the future. In the meantime I had issues with the crank on my popup not going up. The sales person was also instructed NOT to perform bearing repack as it was just performed last season. Upon receiving the camper back it was tested and found the lift system only cranked 1 time and we experienced same issues. In addition the system wasn't property screwed back together and no lube was added to help with the cranking mechanism. Once again we took it back and they corrected the use but if it wasn't for my son standing over the repair guy all securing screws were not going to be fixed back on. They commented that they have more time in this camper than initially serviced for... But who's fault is that? Shouldn't they have corrected the issues out the gate? Oh did I mention that they also repack the bearings after we told them NOT too? I suspect these guys work on commission and don't make very much. The service guys are not very experienced and I suspect they don't pay them much either. It's so sad to see what looks like a thriving family operation business with a poorly run service department that does deceitful half ass work. They defiantly need to reevaluate the staffing process and benefits perhaps add ethical practices to their daily ritual. read more

When I bought my new pop up camper I was to be given a proper walk around and how everything works and it was just a partial with everybody involved knowing the hot water did not work, there was a rip in the canvas, they knew my vehicle was not set up and equipped for electric brakes, the shower curtains leaked like a coffee filter and they knew this, kitchen drawers that fall out of their brackets because they would not aligned and installed properly plus also it was shamed and they knew this, pull-out beds do not pull out properly and one of the two was actually dragging on Interior Furniture and exterior storage cabinets which they promise me a new cabinet and I never got that either, it has been 3 months and many phone calls and voicemail of me asking if the parts came in and have yet to get a response from anybody and I have contacted everybody that I could think of. I can only wonder what they would do to a custermer that didn't pay in full like I did. Public beware of General RV in Wixom Michigan. read more

Went to purchase a new motorcoach and felt like we were being scammed the entire time. They would not provide us with copies of the quote or even let us pick it up off the desk. The deal they offered for our trade in 5th wheel was insulting, as it was almost brand new. The deal they offered on the new coach was also above the price we found they advertised on the Internet at their own store! Never ever purchase anything new from them read more

We had heard things about General but I have to say we found a family here. Everyone here goes out of there way to help. We have been to service twice and both time they were fast fixing the problem with a smile. Give them a try you would be disappointed. We are at the Wixom location. read more

Worthless. Service is terrible. My camper has been in for warranty repair 10 times for the same problems and its still not fixed. No fun this summer when my camper is in the shop time and time again. Spent alot for it and still making payments but have'nt been able to use it at all. The worst thing is most of the issues with it are water leaks so damage is being caused that can't be seen yet and they dont care that my camper is going to be rotted out in 5 years. And I'll still be making payments on it. Absolutly nothing can be done about it either. Michigan law does not recognize the federal lemon law. The Better Business Bureau refuses to investigate claims against General RV also so as a customer, all you can do is get mad. read more

Re:General RV in Wixom, MI. We rented an RV for the first time, from my first phone call to inquire, to returning home and finding out we were not receiving our full deposit, this was a hugely disappointing experience.Customer service was practically non-existent through the entire process, we couldn't get the blue tooth to hook up, or the black or gray water tanks to empty, and along with a very uncomfortable 'bed' over the cab, there were miscellaneous other hiccups. If you don't expect friendly customer service, or if you are an experienced RV user, you might have a better time than we did. Unfortunately, my bucket list experience was a bust. read more

These people are crooks, salesman was very attentive until deposit then he could give two craps about anything after deal was made and deposit was takin, appliance not working after pickup and had to make repairs myself to the coach, sent receipts at there request never reimbursed, always some excuse, family owned my ass these guys are crooks and beware of there coach check out about all they check is the cash in there pocket they are making off the deal, 50,000 dollar 5 wheel was purchased since then 2 new ac and new heater control board and now lights flicker off and on been to multiple shops and they say the power inverter is about shot and needs to be replaced, new refrigerator after they supposedly replaced when I picked up but that was a lie lie lie as well... so please beware and take caution when making a purchase from these schiester 's total repairs to date outta pocket is over 7,000 bucks read more

WOW. I have been in distribution for 33 years and service wins customers and keeps them. Steve Hildebrand in customer service was great with me and others as I watched him interact and help and acknowledge everyone. He followed up on all my phone calls and emails and had my motorhome done ahead of when promised. Not used to that good of service. His sales manager(Dave I think) even took time to come out of office and greet me and introduce himself. You are doing things right at this facility! read more

Taking delivery of our new T@B teardrop trailer recently, the people at General RV in Wixom were all friendly, courteous, and professional. The facility is impressive, with a large inventory of RVs for sale, along with a well-stocked parts department and service area. read more

this one star is over-rated. I will never buy another motorhome from General Rv ever again. when we bought the 1986 used MH we were treated very well. 2 months ago we paid cash for a 2017 Fleetwood Bounder 36'. First: the wait to pick it up was almost 4.5 hours after they had three days to do a 10 hour inspection. In the shop while waiting for an uninformative walk through I found scratches, rust, basement door did not shut, tape peeled up and crinkled down by the kitchen sink, and a broken chair latch after the walk through girl broke it. I left the shop to take it home 144 miles and I had to over steer it so bad that I was barely able to hold it on the road. The steering wheel was 25 degrees to the right. I pulled over on the side of the road and I called Wayland General RV and I told them that the steering wheel was caddy wackled and I had to oversteer it to keep it on my side of the road. Their response was" it is because you don't have any weight in it and once you do it will steer properly. I asked about the steering wheel and he said that will change the more I drive it. Someone drove my motor home 190 miles to bring it from Wixom Mi and no one said shit about it. They told me to take it down to the Just Trucks in Traverse City to have the front end alignment checked. I did and the bill was $318.00. They paid and it was exactly the same as it was 4 hours earlier. I called and told them and it was blowing blue smoke, and I told them about the front end. They made arrangements for a wrecker to come and get the home and take it to LaFontaines in Lansing. They fixed the tow-out on it and it drove great. They told us to wait until the first 1000 miles and if it still blows smoke to bring it back. We ended up paying for the tow-out because they were gonna hold our mh hostage until we paid. So it was only 99.49. that is not the point. we have a warranty that is supposed to cover all of that. Every time that we call about something we got the run around. First they tell you to call Fleetwood then Ford then General rv and after 15 thousand phone calls and put on hold you know less than if you just said screw it and fix it yourself. I will never recommend General Rv to anyone that I know. I am scared to drive this motorhome because I don't know if it will make it back in one piece. We paid $140,000 for this mh and I will sell it as soon as I can and I will go somewhere else and give them my money.....once they get your money,,,,,screw you....is their motto....... read more

We rented a motorhome 2 weeks ago.When we arrived to pick it up we realized that the motorhome was filthy dirty.The kitchen corner had mildew or mold growing.There was a liquid brown substance spilled on the floor.aThe wood molding was literally falling off the wall.The refrigerator had a very bad foul odor coming from it.The storage areas underneath was caked with mud.The Mgr Jason Quinlan got a team to clean it up.He gave us 50 bucks off.Before we returned the camper,we gave it a deep cleaning,inside and out.When I stripped the master bed,we found it beyond filthy.I have pictures of many bodily fluid stains.Guess what?They took 173.00 dollars of my 1000.00 for cleaning fees?And 60 dollars for emptying the tanks.Which we did.Also to top it off....they charged us 100.00 because the wheel well trim fell off?This is a scam!!Strange that the a General Mgr will not call us back to explain this???Do not deal with this company.Very shady business practices.KATHLEEN VUSICK read more

if i would have died on the way to pick up this thor quantum i would be a lot better off then i am now..... awful place. accused me of lying because the girl i told him about had me sign a paper indicating the information check list was done.... although i signed " no " to almost every item... not explained to us.... i was told the girl did not lie because that was his daughter..... so then i must be the one lying .... motor home dirty- broken glass not cleaned up - missing tie backs on the curtains arm of the couch has a hole in the leather. and when i looked behind the couch i could see the outside ( grass ) the frame is coming apart from the floor and it is just hours old.... the bed pad above the cab has water damage and a stain..... pass me off from one person to another .... stay away they only want your money then no one wants to see you again. canton ohio ..... they should be ashamed. read more

we bought a brand new 2017 5th wheel...we was very excitet...just to find out that it had several issues!! 2 of our shades broken ..vent cover bend..leaking faucet...etc...well we got told to bring it back and it gets fixed!! really?? it took them 3 days to put a nail in the wall fixed a seem faucet was still leaking and to top it they scratched our coach!! and as of today no shades!! we get the runaround on the phone,...nobody calls you back..and the ladies in service department answering the phone dont know anything....this is the last place to buy anything!! salespeople are very very friendly..of course ..they want that sale but after that you on your own!! very pissed read more