They sold me a car with a bad title, never disclosed anything to us in regards to this

UPDATE: 2019 July 11 - The owners reply is a total lie and I am intolerant to dishonest people. THE CAR WAS WRECKED and all you have to do is read the other negative reviews to understand this isn't an isolated incident. I will be adding pictures of all the repaired parts of the car in the near future. 1. The front driver side Park Distance Control (or PDC) sensor has been replaced in the front bumper. Notice the rubber O-ring difference in 2 pictures. 2. Rear bumper skirt is lose. 3. The drivers side seat belt was twisted Knauz BMW fixed that. 4. Passenger side rear rim is bent. I rolled and totaled my 2013 BMW X3 the first week in January of 2019 and needed a new vehicle. M&I came up in a search for another BMW X3. It was a blue 2016 M Sport that looked beautiful. I went and test drove it and took it home that day. Erik the salesman was very congenial and I was very happy to be relieved of the out of pocket cost for the rental car I was driving. Shortly after driving my brand used car around I noticed a few issues so I emailed M&I: "Erik, was this car that i bought from you wrecked before?  1. My seat belt appears to be twisted. Where it bolts to the car body needs to be removed and untwisted and screwed/bolted back in. 2. The dash: behind the lexan/plexiglas to the far left had mold? Or some kind of dirt that should have been cleaned. Can you give me any information about that? Other than those issues I love the car and everything seems great. There is 2 small spots on the roof that the paint needs repair about the size of a dime is the largest. I will address that in the summer." Erik replied: "Clean carfax. The carfax is attached to this email." When I took the car to Knauz for service they immediately pointed out several issues that indicated that it was wrecked and repaired. Erik denied knowledge of this but I find it hard to believe M&l didn't know this car was wrecked. I take my integrity very seriously and am intolerant to dishonest people. For this reason I will rate M&I the lowest possible. read more

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I bought a Lincoln MKC from them and it's One of the worst vehicles I've ever bought. I compromised on the strange moldy smell that I cannot get rid of and the shaky suspension but the fuel pump broke after 4 months, driver heated seat doesn't work and passenger seat cannot be adjusted (my fault for not checking at the time of purchase as it was warm weather) Lincoln dealership said it'll cost me a lot cause the seat isn't the original seat so they gotta order one and when I called M&I they said they'll call me back but guess what.. now don't even think about applying for a loan through them, the sales person literally filled out the application online for me without asking me, putting false information and I got the worst loan through a shady bank. Very disappointed and I strongly don't recommend read more

My fiancee purchased a car there 6 months ago. The car now needs the engine replaced. They aren't returning my calls or offering any type of help! read more

Please be aware!!! Selling undafe cars!!! Check engine light, traction control and sbs light on after 30 miles of driving!!! Do not buy from them!!! just find sn other dealer!!! read more

M&I Motors - Check engine light, abs light and traction control light on the way driving home!!! Horrible place - Car Dealers Near Me - Highland Park, Illinois

CLASS ACTION FOR NORTHSHORE This dealership sold a washed title from a bent frame (salvage title) for a MB E350. It shows on other dealer auction sites.The owner, Michael, won't respond back either to make this right. The lender (Chase)and insurance (geico) are awaiting my information. read more

I wish I could leave a no star review. I purchased a car from M&I in January 2023 from out of state. It has been a nightmare since day one. The car was delivered and paid for to me in Kansas. The check engine light went on after less than 60 miles of drive time. I have been reaching out to Don and Randy since the end of January (after inspection at the Volvo dealership) regarding repairs. The car needed a coolant piece to be replaced and is missing a cup holder and middle console piece. The two pieces are visibly missing. I purchased a mandatory warranty by the dealership. The warrant covers 60% of some costs. A necessary piece had to be replaced immediately and I have to pay additional money for a warranty I already was required to pay. The real issue is dealing with Randy. He has been dishonest and disrespectful since day one. He claimed he would reach out to the warranty company and Volvo to find resolution (over a four week period). Instead of being honest and saying you are SOL, he made me believe it was taken care of. An appointment was made at Volvo on my behalf. Literally the appointment was sent to me without my booking it so clearly M&I did something. I show up for repairs and bam I am hit with a bill. I reach out to the GM and he claims he knew nothing about the issue with the warranty. I have emails and texts proving he knew. His attitude has been poor. He shipped the missing pieces twice, once to LA which is why I didn't receive them. We have 30+ texts and several emails. All of which, Randy is doing the right thing and trying to help. He never helped. He did nothing. Why waste my time and yours if you aren't going to deal with selling me a car with broken items? I can handle cosmetic but not mechanical. That is on him and his mechanics. They sold me a car with a bad and necessary operating piece, sold me an extended warranty and had zero intentions of fixing a single thing. Overall, they are not honest or respectful. I wouldn't recommend doing business with them. Go to one of the other thousands of options. This is not worth your money! I want to support good businesses and good people. Not crooks. They have unethical business practices. All of our reviews are the exact same!!! read more

I purchased a car last December from M&i. 3 hrs after I purchased it the car needed to be towed back to the dealer due to the air suspension failing. After 14 days I was told that the car had a bad leaking strut. Interesting how a two hour repair turned into a 14 day repair. After having to drive back to the dealer to pick up my 40k car I just purchased, less than 100 miles later the suspension is still failing and not working correctly. I had purchased the dowc extended warranty from M&i and was told to bring the car back to M&i for repairs to save on copay. I called the service shop they claim to have three separate times leaving a message twice and never got a call back. It is now March and I have driven the car less than 500 miles and i decided to take the car on a short drive and after getting about 20 minutes from home I get a low tire pressure warning light. I pull over and get out to a flat tire. You call dowc for a tow and guess what!? They don't have any service providers available and I am told to make calls myself to find a tow. I got the car towed and had to pay out of my pocket. After the tire was pulled off I was notified that the tire was extremely damaged and torn completely on the inside and it appeared the car was driving on a failing suspension causing wear on the tires causing tears. I was not surprised having to deal with the suspension from the time I purchased the car. I purchased two new tires for the car and got it back home. Soon as the shop notified me of the damage and their concern I reached out to Randy the manager at M&i and expressed my frustration, he had informed me that he would talk to the owner and let me know what they could do. We'll........ three weeks later and no response. The place is a joke and the most unprofessional car dealership I have ever dealt with. I purchase new cars every two years so I've dealt with many dealerships and M&i by far is the worst. It was my mistake to think that buying a 40k car that it would have gone through a standard safety check and inspection prior to selling a car. There was clearly none of the above done on the car. It was unsafe and unroadworthy. The dowc extended warranty is a scam and completely worthless. I'm not surprised by there relationship with each other. So if your looking for a safe family vehicle that you don't want to worry about having any issues with? Do not buy from M&i! You've been warned! read more

They will sell you a pieced together car and then refuse to help when it fails two days later.

My husband bought a truck for his business and they promised to reimburse repairs and my husband also has it writing. They continue to say the check is in the mail and this truck was purchased in September. BEWARE!!!! They have bad business ethnics. read more

I don't know where to start, I love this dealership they have treated me & my family so good. I have bought over 5 vehicles with them and if I had an issues with any of them it was minor and repaired by them. My experience with Joel & the finance guy was amazing. M&I Will always have my support . Thanks Joel & team your the best. read more

Bought a car but before deal was closed sales agreed to buff out car and repair a body panel clip. I gave them a week to complete work. They didn't buff anything, only washed it. Ignored the panel clip. When confronted they said they did the best they could. That was a huge lie. Friends who own a detail shop laughed out loud at any attempt to buff the car. They didn't even wax the car. Beware of dealer and salesman Holcomb. read more

Horrible experience. Paid a deposit for a Land rover LR 4 on Saturday at 2 p.m. Called Monday to confirm the sale. All good. Advised i would collect car around midday, went to the bank, got a ride the 20 miles to the dealership, checked with the sales guy to make sure all was order. Feeling good I send my ride home only yo be advised that the car had been SOLD and we didn't have a deal. Obviously playing games. Also note when we got to see the car it was missing a back door handle, this didn't appear in any of the 49 on-line photos. Shame on me for not reading the other Yelp reviews, fate will suggest that it was a good thing that we didn't get the car. read more

I ACTUALLY WANTED TO LEAVE 0 STARS!!! Where should I begin? With JOEL's rudeness, terrible tone, or disregard of our time? We came in expecting to test drive a couple Porsche Cayenne's. We had intended on visiting multiple dealers. With 3 hours spent waiting, all we had accomplished was viewing 2 models. NONE were testdriven. From the moment we arrived, it was clear they lacked customer service. Joel seemed to be rotating customers. While we were "helped" and waiting, 3 other customer parties were also under his "care". When we arrived, it wasn't busy at all. For us to have spent all afternoon and day there, having not even testdriven a car, I find ludicrous. We crossed paths with him multiple times through the shop as we were waiting and grabbing coffee and making trips in and out. The final time we saw him, we asked about one of the models, he totally ignored us and walked out with another customer. He walks back in, a couple minutes later saying, "HUH, the gray one? It's right over there." The Cayenne's were 2 lots behind the building. I don't know if he was deliberately trying to lose our business, or genuinely is terrible with customer relations and sales, but we decided to leave. Sometimes, the best purchase, is NOT making one. P.S. I never write reviews on Yelp. I'm too lazy for that!! If I'm writing, then you know our experience was absolutely terrible. Godspeed to anyone who stops by M & I. I hope you're reading this JOEL! You lost our business. read more

I felt that Joel was very dismissive of me when I stopped by to test drive a Mercedes-Benz SUV that they have in their inventory. I am a young person, and some salespeople at car dealerships don't take me seriously, even though I have purchased two luxury vehicles as an individual in the past year and a half. When I was talking to him about the vehicle he spoke to me like I did not know what I was talking about. I am a Mercedes-Benz enthusiast. When I point out a discrepancy between the options on the vehicle and what is included in the listing, I know what I am talking about. There was no follow-up call. I am not going to beg a dealership to do business with me. I am going to be purchasing my next vehicle from a local Mercedes-Benz dealership that treated me with respect and seriousness. read more

So I bought a Nissan Sentra from this place 2 Saturday's ago. 2015 with 13,000 miles on it. Was told the car was in a minor accident. Checked the car fax, everything seemed to check out. Drove the car all weekend and to work Monday thru Wednesday. Well when I got out of work Wednesday there was a slight snow fall. Started going down the road and I couldn't keep the car between the lines. It was as if so wine kept pulling the E-brake. The rear end was all over the place. So I took Thursday off work to take the car back to have it looked at. I informed Joel that something was seriously wrong with the car. About 20 minutes later they came and told me, yeah your suspicions were right the frame is bent. How the hell do you not notice that before you put a car on your lot for sale? So I looked at more of their inventory, cause there was no war in hell I was going to keep the Sentra. Got my eye fixed on a nice black Benz. So I took it for a spin and started checking out everything on the inside. Just to discover there were 3 discs stuck in the cd changer, that wouldn't come out, and the car wouldn't bluetooth pair with my phone. So that was enough for me from that dealership. Not to mention the cheesy sales lines they'd pitch to you when trying to compromise on the price. ""Oh all these cars are bought whole sale. We have razor thin margins". Nonsense, I've worked in the car industry before. I'm very aware of how much markup is generally attached to a used car. The only whole sale their inventory comes from is the local junk yard. I'd highly advise anyone to stay away from this place. You'll end up in a junk car sold to you at inflated prices. Unfortunately I wasn't able to leave a zero star rating. read more

My fiancé and I bought an awesome truck from Joel D. He was very responsive through the entire process. Very speedy too. Of course, we should have known it was too good to be true. Tried to contact him the very next day (and subsequent days after)...zero response. The check engine light went on the day after we made the purchase. Brought it to a dealer only to find out the work could cost up near $5,000. We do not live anymore near M&I, so bringing the truck back would cost a day of work (and the cost of gas for two cars). The work will be covered under warranty, but really not the point. We still have to go through the process of playing musical cars to go to and from the dealer and work. Also, we purchased the truck for many reasons (one included the custom stereo). Come to find out, the key we were given was not the admin key and the sound was capped at around 40% (they have speed and sound lock options on these ford trucks, which we didn't know at the time). It was a major bummer, to put it lightly. In the end, we ate the cost of getting the locks reset and new keys made...but genuinely felt cheated. I can't say I would recommend this dealer to anyone in the future. read more

I bought a used car, Joel was my sales person. It was absolutely no pressure and the car is amazing. The price was very reasonable. I highly recommend them. I will be back! read more

I am at a loss of words. I flew from MN to pick up a jeep from my husband. On the drive home the check engine light went on 2 hours into my eight hour drive home. I sent a video to Stewart with no response back. I am a mom of 3 kids and we need a safe and reliable vehicle. I made a HUGE mistake by not checking out the yelp reviews 1st. Got the vehicle home and it had to sit for a week before I could get into a mechanic. My bill was $370.00 for a bad coil. Today I was driving it and the doors locked me in & I couldn't get out. I am so disappointed. I worked too hard to finally be able to buy this jeep and now I feel that I have a lemon. I wish I could bring it back but I live 8 hours away and I have no idea how to move forward. BAD EXPERIENCE. Thanks so much Stuart Fishman read more

Wish I could give these guys negative stars. Please save yourself time and money and stay away from these guys. Asked me $6000 for repair and I got that fixed for $430 from MBS automotive in northbrook. In past I trusted M&I and paid so much money for repairs but seems like problems were never fixed. Both dealer and service center knows nothing about customer service. Dealer doesn't even answer you once the car is sold. STAY AWAY FROM THEM! read more

Bought a Jaguar F-Pace from them (out of state and shipped to me). Was told the vehicle was in perfect condition and when I specifically asked if it has any issues I was told no. Within 2 days of getting the vehicle delivered it was into my mechanic with check engine light. Computer kept clearing out the codes without reading them so took 3 months to get properly diagnosed but needed new pump, gaskets, etc for $2100+. I called and spoke to my salesman and he said don't worry we'll take care of things and make it right. Have been getting the runaround for about a month now with no one returning my phone calls or emails. I should have looked at these reviews before I purchased because it's EXACTLY what I'm going through! Will never purchase anything from them again and I suggest you run the other way if you deal with them!!! read more

This place seems a bit shady. I'm giving it two stars because I'm generous. I test drove a car here recently. First, I went in and the receptionist sent me down a hallway to an office. That seemed a little weird. At what dealer do they not meet you out front? The guy, Joel, was friendly enough. He explained that they are an internet based, no hassle, family owned and oriented business. He set me up to test drive one I had my eye on. After driving it, I met with Joel and he asked me what I thought. He had a snack during our conversation, a pretzel, I think, which he masticated steadily on while we talked. I said I thought was a decent ride, but I pointed out that the tires did not match and casually asked if that would affect the alignment, because the car was pulling to the right. He looked at me with a sort of morbid fascination, shrugged his shoulders and said he didn't know. They have a shop on site and I figured that would be an easy question to answer. So I asked if I could take it to my mechanic to look at (it was fairly high mileage as well). So then Joel called Demitri over. I don't know, maybe Joel wasn't qualified to answer that question. Demitri introduced himself and asked "What's wrong with the vehicle?" It wasn't what he said, it was the way he said it. Confrontational. I felt on my heels, and as a buyer I shouldn't feel that way. Then he told me that it had a pump replaced in their shop but was fine otherwise. Then he said no, that I couldn't take it to my mechanic, but I was welcome to bring my mechanic here to look at it in the on-site shop. Then he went on, something about people taking parts off their cars and putting cheap parts back on during mechanic visits. I held back a laugh. I fibbed and said maybe my mechanic would come in (at this point I was done... plus, I don't have that kind of relationship with my mechanic - he works on my car, he isn't my girlfriend and we don't 'hang out' - to ask that of a customer is pretty ridiculous). Didn't buy there. If they cleaned up the way they treat people it would go a long way. Pity, because I was actually interested in the car. I'm sure they'll sell it to someone who doesn't know enough to ask questions or likes being abused. Plenty of suckers out there. read more

Was working with Earl to purchase an Audi TT. They finally emailed me the paperwork and there were many junk fees and extra expenses in the contract. I refused the sale and Earl Goldberg promised me that my credit card would not be charged for the deposit. THREE days later my credit card was charged. RUN from these people. John read more

This is a feedback on the service I received at M&I dealership in the service department. I had issue with a plastic cover underneath my Porsche Cayenne I was told buy a manager to contact him which I did and left a message and it's been over a week and I have not received a response. I will assume that I was lied to and will no longer use your dealership for maintenance of my vehicle. At first they told me they never touched my plastic cover but then I pointed out that you have to remove the plastic cover for the oil change which I paid for so I'm wondering if they even did my oil change. That's enough for me I'll never go there again... read more

I recommend this place if you are looking for a new/ used car. The employees are very friendly and nice to be around experience was wonderful it is a little hard to find though. Totally worth it read more

Just bought my second car from Scott and Craig the first one was the BMW i3. It's was a great deal and fun to drive. I traded that in and got the Tesla P85+, this car was competitively price compared to anything around. Smooth meets fast! read more

So persistence paid, and I did finally get my spare tire they promised, and was able to order a second key from a branded dealership (though that cost $250!!) If you're wondering why I waited 11months to update, and then left them at 2 stars... I waited one month for each time I had to visit (4) or contact them to get the tire; not that it matters since they never responded to the original review. By the way, had an AMAZING mechanic check out the car, and he said except for the hydraulic system leak and dry rot on front tires and most gaskets in the engine, I would have gotten a good deal-so if you've got someone in the know, might want to bring them shopping with you if you can read more

Complete waste of time and money! Came from out of state to a supposedly clean car and received the total opposite. Car was missing emblems, had scratches, and they didn't even take the time to wash the car before I arrived. Finally there was discrepancies in the Carfax they could not explain. Don't waste your time or take Craig's word before arrival. read more

Any local mechanic will tell you to stay clear of this place. The polish up salvaged cars and sell them as diamonds. Just enough shine to get it out the door read more

I was lied to by Joel at least three times within ten minutes after I did not offer him the full asking price for a BMW after a test drive. 1) "We only make $500 on every care we sell" 2) I'll have to ask the owner but he is on vacation right now and I'll have to bother him and 3) No I can't do that because I just asked the owner (the guy in the bigger office across from his, in reality he just changed his mind and did not speak to anyone,my wife was watching him), and finally, 4) I have no idea how that works (adjusting the motorized seats) I am the finance guy, I don't know anything about cars. Joel's personality was bipolar, nice one second and nasty and defensive the next. I was ready to write a check for a few hundred less than asking price - glad he changed his mind now that I see the other reviews. If this is the type of place you would like to go to buy a used car, I would rather have you pay a few hundred more and go to a reputable dealer. That is what we now intend to do. read more

Joel did the research to find the exact car I was interested in and was able to negotiate a reasonable price. Stellar customer service and responsiveness! read more

If ever you are in the market for used premium cars, this is a place to avoid. They are what you would call the typical used car salesman and all it entails. Bought a used car here only to get it breakdown completely after 3 months for which I had to spend over $4,000 to fix the problems. I take responsibility for part of the problem, which was that I did not bring a mechanic to check on it before purchasing the car. Moreover, their repair shop manager was one of the worst I've experienced from the standpoint of customer service. Rude, rude, rude. I am still kicking myself for giving them my business. read more

Car was in horrible shape and we were really mislead from the add that is was in great condition. Wouldn't trust again.

Will never take my business here the owner was very unprofessional and rude didn't want to help me kept leading me on when I needed to find a car he kept getting aggravated with me when I told him what I wanted in a car and he still would ignore and make me wait forever and when I finally was approved no one called me back the sales guy his brother blocked my number I was ready to put my down payment and go forward luckily I didn't I took my business to carvana and has a less stressful better experience read more

I wish I could give it zero stars. Do not buy from these guys. They are as shady as it gets. I bought a car from them about 4 months ago. They gave me a carfax that showed no history of accidents. The day after I bought it, I took it to a mechanic and found out it had frame damage. I tried to take it back, but they just gave me a loaner and fixed the alignment and gave it back after 3 days. After a month I had to take it into the shop and spent $750 on remounting the engine as well as numerous parts. I just took it to Carmax, and found out it is only worth $5500, when I paid 9800 after taxes plus the $750 in repairs. Stay away from these SHADY BASTARDS! I wish I read reviews about them online first. It seems like these guys are known for this. I've read at least 10 other reviews stating the same type of tactics. read more

AVOID! I am speaking only regarding the shop, headed by Sergey, because that is my experience. They are exactly what everyone should avoid in terms of service because they are 1. inexperienced. 2. Will change parts that will not fix the problem 3. Be very rude 4. Upcharge you at any opportunity. My experience is they had to change two parts (on two separate occasions) to attempt to fix the same problem (check engine). Neither procedure actually fixed the problem and they would not refund any of the $750 of charges, not even the labor portion. Once they have your money, they dont care! I went to a different shop who take care of the problem in about an hour for $80 total! Dont trust these guys at M&I, its the last place you should go. read more

They may have some of cheapest prices but the salesmen are very pushy especially the salesman Joel. He is a total ass, treats you like a second class citizen. read more

I really wish my family had taken to the online reviews before buying a vehicle from here, because then they may have been more wary of what seemed like a good deal. Sleazy thiefs would be way too much of a compliment for M and I. We were given a clean carfax on a perfectly performing lexus, test drive went fine, and only after purchase found that the car had been evaluated 6 months earlier by M and I and found to need a new motor! BY M AND I! They obviously refuse to work with us to fix the problem, so we are stuck with a car with an expiration date in the next few months. We are currently seeking legal counsel as withholding this information before purchase is highly illegal and unethical. Run as far from this business as you can, when you are spending this kind of money it is not worth taking the chance on a business with such an awful reputation. read more

Our experience began well. Our salesperson knew his business and was easy to work with. The other people on his "team" were less than helpful or professional. The finance manager took an older car from us for trade in that needed to be paid off. Without our follow up, the car would not be paid off. Frankly, unacceptable behavior. There were also a couple of issues relating to the car we bought. It needed some work and the M&I team was not responsive. M&I is great if your comfort level is: take the car as is, however, if you your comfort level says you want to leave with a car that you have to worry about nothing, M&I is not the place. read more

0 STARS omg I did not meet people with a worse attitude towards their clients !! Waste of my time didn't help at all !! Bought a lot of cars before never got such a bad experience!! DO NOT GO THERE !! read more