When we purchased our home, the previous owners claimed they had eradicated a prior rat…read moreinfestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed.

Excellent service. They care about what they do and are really great. definitely will work with…read morethem again if needed.

We had a great experience with Elite Bay Area Termite Control. My daughter found a termite nest and…read moredroppings in her room, so we reached out and Tony came the very next day. He was punctual, professional, and did a thorough inspection, clearly explaining the findings and options after identifying both drywood and subterranean termites in our home. After we agreed to move forward, Tony and Rafael returned to treat the affected areas and applied preventative protection. They were efficient, friendly, and left everything clean. Highly recommend!

Great experience with the Elite team at our house. They did a nice job reviewing our issues,…read moreoffering practical solutions that fit the specifics of our property, offered a fair price to complete the work, and were friendly and communicative along the way. Would definitely work with them again!

we got four estimates and learned a lot. attic crew completed the job in a day and did everything…read morewe asked

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

== update June 8, 2025 === It's been over 8 months after the…read morejudgement and Pacific Pest Mgn. finally paid us the remaining $3558.76 as ordered by the court (out of the total of $5235). I can never bring myself to believe it that a business could refuse to follow a court order for so long. I spent endless time and energy during this period and I hope you, whomever reading this review, could save your life and stay away from this company. What's both funny and frustrating is that this is not really a "win" for me - I'm literally just getting back my extra money paid to another provider to clean up Pacific Pest Mgn's mess. I cannot even collect interest because they filed SC-105 when I was out of the town, so the case was automatically closed after 10 days without the typical 10% annual interests (total $237.55).

I spoke to David today , he was wonderful . My HOA wouldn't…read morehelp me regarding services in my complex . I needed to get some answers regarding a service because I have a new puppy . I was worried that an area was sprayed . MYHOA Manor , told me to send an email to my office manager . This was urgent and I called Pacific Pest and they called me immediately and checked and double checked and got back to me . I was so worried. They PPM called and reassured me everything was OK . I am so Thankful for their quick response . This could have been a dangerous episode for my new puppy . Thank you PPM!!!

They don't call back. Called 2x and left 2 messages seeing services and both times no call back.read more

Joe was recommended to us by our landscaper, previously a landscaper at Stanford University. We…read morewanted Joe to eradicate a ground-wasps nest discovered by our landscaper's staff. Joe was super-knowledgeable, pleasant, and fairly-priced. He capably removed the ground nest. We've since engage Joe to spray for spiders that invade our home each spring. We recommend him without reservation. The peninsula needs more resources of the caliber and trustworthiness of Joe Palmieri. (He should have a podcast about pest control.)

Other termite companies didn't even do a real inspection of my property before claiming I needed…read morefull fumigation. Vanugard did a full inspection and recommended a spot treatment with a 5 year warranty that was by far the most reasonably priced quote I recieved. The actual treatment team (Gabriel and another technician whose name I unfortunately forgot) was very knowledgable, thorough, and polite. Would recommend this company to anyone.

We had an amazing inspection with Jim and he was super thorough and detailed with his explanation…read more Our technician Gabriel was super freindly and explained everything he was doing. Everyone we talked with was super helpful and detailed with their explanations

Carlos and his team are knowledgeable, and showed up right away to inspect our home's crawl space…read morefor unwelcome visitors. They were thorough around the entire properly as well. Highly recommend!

We noticed evidence of mice in the attics. I've spoken with a few other pest control services…read more Their quotes range from 1000's to tens of thousands. Carlos and his crew came out on a chilly early morning to accommodate my schedule. They did a thorough check around my house and offered a few tips to prevent/get rid of them. He appears to be very knowledgeable and genuinely want to help me resolve the issue. The most amazing thing is he said once I implement his suggestions, I may not need his service. Will definitely follow his advice and if I still need help, he'll be the only one I call.

I had a rodent problem in the attic and after a lone rat made its way into our home (gross!) I…read morerequested for quotes from multiple companies through Yelp. Wildlife technician David came to our house and performed an assessment to determine possible entry points that needed to be repaired. I completed assessments with multiple companies and decided on Critter Control because David was so kind, knowledgeable, and incredibly thorough with his work (kudos to you David!) He was happy to answer all my questions and it really put me and my family at ease. His assessment report was so detailed and we were quoted such a great price compared to other companies. Their process is straight forward, they are transparent with their costs and don't try to push additional services that you don't need. We finished our repairs a couple of weeks ago and we went from hearing movement in the attic every single day to pure silence. As someone with a severe phobia of rodents, thank you David and the front office team for your help! I can finally sleep peacefully at night. P.S. I hope we never have pest issues again but if we do, we 100% will be using Critter Control

These guys are amazing. First of all, the responded right away. They're proposals were low…read morekey--no pressure to pay for more expensive options. Second, they really know what they are doing. The jobs we had them do were perfect. All our problems were solved, easily. They various people we dealt with were all professional, considerate, and knowledgeable. I can't imagine having anyone else do the job.